• Maintain and actively improve upon Windows and Linux Server estate
• Respond to and proactively identify service affecting or potentially service affecting issues, owning the issue through to resolution
• Identify and generate proposals for service improvements across all areas of responsibility
• Contribute to the ongoing improvement of service and security monitoring
• Provide guidance and support to both customers and teams as part of a 3rd line function
• Participate in the support and management of AWS environments used by Payments products
• Work with vendors and other 3rd parties to support business objectives
• Participate and advise in a Cloud Architecture group focussed on advancing the adoption and utilisation of Cloud technologies
• Develop project case studies, technology documentation and training.
• Lead and/or participate in Slalom and industry events or initiatives.

Skills: System and Network Administration, Issue Identification and Resolution, Service Improvement Proposals, Service and Security Monitoring Enhancement, Advanced Technical Support, Cloud Environment Management, Vendor and Third-Party Collaboration, Cloud Technology Advocacy and Project Leadership.

• Underwrite new and renewal accounts to meet planned underwriting results, through proactive account review, analysis of underwriting trends and improvement plans to maintain profitability.
• Negotiate account participation, pricing and terms and conditions with brokers.
• Underwrite in line with Financial Lines London Market’s framework - e.g. 
• Underwriting Authorities, Underwriting Guidelines, Rules and Principles.
• Support development and execution of the Financial Lines London Market Professional Indemnity underwriting and marketing strategies.
• Work closely with the Head of PI to drive development opportunities, including devising strategies to achieve further balanced penetration of the PI market.
• Contribute to the identification and development of new products and new geographic territories for the expansion of the PI book.
• Proactively support acquisition of new business and retention of existing business through both market and one-on-one meetings with Insureds / potential Insureds.
• Develop and maintain strong relationships with key Brokers, Insured’s and Cover-Holders
• Supporting the Head of PI in coaching, training and developing Junior Underwriters to continually improve their technical and trading capability.
• Keep abreast of the development of claims within the PI book and to liaise with the claims team as necessary to ensure appropriate settlement of claims.

Skills: Underwriting Analysis, Negotiation, Compliance, Strategy Development, Market Development, Business Acquisition, Relationship Management, Training and Development

• Develop leading-edge data analytics solutions in the AWS stack.
• Work with colleagues to assist in the delivery of the data solution as defined by the Architect or Project Manager.
• Work to understand business processes and align data solution design to those processes.
• Research tools and approaches, recommend design patterns, and help define best practices in collaboration with the team.
• Incidence management and root cause analysis
• Design and implement monitoring and reporting
• Work with multiple departments during the release process
• Work with project management to assist the team in breaking larger projects into smaller tasks with good estimates
• Design and build innovative, high-value AWS cloud-based solutions.
• Work with clients to meet business needs and solve problems using cloud.
• Help clients move to the cloud and optimise their existing cloud environments.
• Serve as a subject matter expert and trusted advisor on AWS to clients

Skills:  AWS Stack Proficiency, Collaborative Work, Business Process Alignment, Research and Best Practices, Incidence Management and Root Cause Analysis, Monitoring and Reporting, Release Process Management, Project Management Support

Work on roadmaps, putting the right topics on the backlog of the infrastructure team or the Architecture board.

• Work together with Enterprise Application Architects and IT Security to find the best solutions within the given premises.
• Give guidance and help to troubleshoot in case of complicated technical issues.
• Support the international infrastructure technical experts or the country application teams in finding solutions for issues in the hybrid landscape.
• Work together with the Service owner Cloud in designing and creating the architectural roadmap.
• Support internal and external customers on multiple platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring on customer-related issues to lower-level Cloud Engineers and support.
• Conducting reviews to make sure work is rigorously well-designed
• Building Cloud Service solutions within various environments against agreed principles and standards

Skills: Roadmap Development, Collaboration and Communication, Technical Troubleshooting, Hybrid Landscape Support, Architectural Design, Customer Support, Incident Management, Process Improvement and Mentoring

• Create tools for automating deployment, monitoring and operations of the overall platform
• Engineer and maintain the internal developer cloud platform
• Implement CI/CD pipelines to build the cloud platform, machine images and containers
• Implement resilience, availability, security, monitoring and alerting
• Automate system configuration and orchestration using DevOps tools & approaches, such as Terraform Cloud, BitBucket, GitHub, Jenkins, Ansible, Harness, etc.
• Help customers architect, engineer and maintain their own solutions in AWS
• Delivering new AWS Services to customers
• Preparing build features and services for deployment
• Developing automated scripts and code to integrate multiple infrastructure components
• Automating the configuration and provisioning of environments through CD/CI tooling
• Designing and developing automation workflows for testing of new services
• Performing unit tests on all built services

Skills: DevOps Tools Proficiency, CI/CD Pipeline Implementation, Cloud Platform Engineering, AWS Proficiency, Automation Skills, Resilience and Security Implementation, Environment Provisioning Automation, Testing and Quality Assurance

• Proven track record in the experience of cloud adoption in large organizations (preferably regulated sectors)
• Certifications in AWS Solution Architecture and Security tracks
• Ability to build AWS solutions
• Creative communication and interpersonal skills at all levels.
• Strong documentation skills
• A disciplined, process-oriented approach to tasks.
• Self-starter who can work to identify problems and solutions.
• Experience of Infrastructure as code automation technologies
• Ability to create automated pipelines
• Experience in cloud deployments within
• Experience with building CI/CD pipelines for DevOps, using tools such as Gitlab CI/CD
• Experience in test automation, test case management tools, and best practices for scalability and maintainability
• Experience in using version control tools, eg. Gitlab
• Hands-on experience with AWS services, including Lambdas and KMS keys

Qualifications: BA in Computer Science with 3 years of Experience

• Track record of successful hands-on experience implementing and automating cloud solutions
• Experienced in large-scale data and cloud migration programmes
• Excellent experience of AWS cloud platform, including migration strategies and approaches, microservices, containers, container orchestration (Kubernetes) and development
• Good knowledge of AWS/Azure Native development, IaaS, continuous integration and development pipeline
• Good use and understanding of tooling such as Git, Jenkins, Terraform, Nexus, JIRA, Cloudwatch + logs etc
• Knowledge of architecture, development and operation of critical systems within a DevOps environment
• Proactive working style and comfortable dealing with ambiguity
• Great analytical skills and quick to learn new cloud technologies
• Demonstrated programming and scripting skills in a Linux environment (Python, C/C++, etc.)
• Demonstrated ability to communicate efficiently and work effectively within an agile team
• Demonstrated ability to innovate

Qualifications: BS in Information Technology with 5 years of Experience

• Proven ability to manage both production and non-production AWS workloads
• Prior experience contributing to the reduction of AWS usage costs by fine tuning AWS services utilised in the application
• Experience implementing AWS WAR recommendations
• Experience with Windows Server and Active Directory configuration
• Prior involvement in AWS infrastructure / application system software changes
• Experience of CI/CD pipelines, Cloud (AWS & Azure) infrastructure scripting & SQL administration
• Work with key stakeholders to achieve world's best practice processes in major projects
• Work on a wide variety of interesting and challenging assignments
• Work with colleagues in partnership with clients who are committed to achieving business objectives
• Enjoy salary above industry standard in a working environment in which effort, creativity and a positive attitude are highly valued
• Have extensive training opportunities through the Dialog Academy, which offers a wide range of IT and Business Skills courses
• Work with like-minded colleagues who share information and focus on the goal, driving the project and careers further and faster

Qualifications:  BA in Electrical Engineering with 4 years of Experience

• Experience with health IT, including technology analysis and assessment, design definition, development of systems specifications, systems analysis, and systems architecture.
• Ability to obtain and maintain a Secret clearance.
  
• Understanding of cloud computing principles and knowledge of AWS environment and terminologies.
• Experience in software development, scripting, and cloud computing.
• Demonstrated ability to work well within teams and with senior engineers.
• Experience with AWS-native services/resource utilization, large-scale data migration from on-prem to AWS, backup restoration into AWS via Veeam or AltaVault, and/or AWS Database Migration Service (DMS).
• Strong understanding and knowledge of Linux, Automation Tools (Chef or Puppet), AWS Services (EC2, Network, ELB, S3/EBS, etc.) or similar Public Cloud platforms, and scripting languages (Ruby, Perl, PowerShell or other)
• Experience with relational and non-relational databases
• Experience working with security systems including firewalls, intrusion protection/detection systems, anti-virus software, authentication systems, log management and content filtering
• Experience with orchestration tools such as Puppet, Chef or Ansible
• Great verbal and written command of English is mandatory

Qualifications: BS in Software Engineering with 5 years of Experience

• Experience building environments (DEV/QA/PROD) in AWS 
• Recent experience in AWS creating Accounts, IAM access, VPC, Subnets, Gateways, VPC Peering, Direct Connect, VPN, Hosted Zones, Route Tables, Security Groups, EKS and RDS Instances using Terraform.
• Demonstrated ability to use Terraform in a professional work enterprise environment with strong coding experience.
• Experience automating the creation and tear down of infrastructure.
• Experience creating and maintaining Kubernetes environments.
• Experience creating and maintaining a service registry.
• Experience integrating AWS with an SSO provider.
• Technology experience in a networking, operations, or similar role
• Experience with Agile and DevOps
• Expertise in cloud security and IAM systems
• Expertise in DR solutions
• Robust experience in infrastructure, networking, and security both on-prem and in the cloud
• Experience implementing software like SIEMs, APMs, WAFs, load balancers
• Experience with elastic compute, containers (Docker), container orchestration (Kubernetes)

Qualifications: BA in Data Science with 2 years of Experience