Job Summary: 

• Follow billing and reimbursement procedures.
• Comply with agency and division standards, protocols procedures.
• Assist in the development of procedures and protocols for the service area.
• Follows protocol, standards, and guidelines of care relating to specific diagnoses on assigned service.
• Plan treatment programs with the patient and treatment team.
• Document intervention and strategies for treatment in required organizational systems.
• Responsible for assessment, measurable criteria, goals method of treatment, home programs 
• Adapting plan according to the patient’s response to intervention.
• Participate in team rounds and other educational information to patient and support systems
• Provide home programs and other educational information to patients and support systems
• Coordinate patient care programs with the treatment team to facilitate and enhance functional outcomes.
• Assist supervisor in the review of the quality and appropriateness of individual programs and procedures.

Skills on Resume: 

• Reimbursement Procedures (Hard Skills)
• Division Standards (Hard Skills)
• Procedures and Protocols (Hard Skills)
• Care Guidelines (Hard Skills)
• Treatment Planning (Soft Skills)
• Documentation (Hard Skills)
• Assessment (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manages the recruitment and hiring process for new audiologists
• Develops and oversees orientation for new audiology staff members
• Provides audiological evaluations, aural rehabilitation, and audiology intervention services
• Conducts annual education, and ensures appropriate opportunities for continuing education are available
• Oversees site provider templates and serves as an expert user of EpicCare and associated IT systems. 
• Assures EMR documentation meets disciplinary and organizational standards.
• Routinely provides programmatic updates for the site of practice to the service line administrator,
• Prepares, monitors, and implements actions for assigned budget activities
• Provides clinical supervision of graduate students in audiology
• Compile clinical summaries for in-warranty non-medical explant issues and provide them to the legal department
• Provide support to the Safety Review Board to help manage potential safety-related complaints
• Generate regular SRB keyword reports to identify potential SRB-related complaints. 
• Study Investigation Review Board (SIRB) and Explant Review Board (ERB) to help manage complex clinical cases.

Skills on Resume: 

• Recruitment (Hard Skills)
• Orientation Development (Hard Skills)
• Audiological Services (Hard Skills)
• Education and Training (Hard Skills)
• EMR Expertise (Hard Skills)
• Programmatic Updates (Soft Skills)
• Budget Management (Hard Skills)
• Clinical Supervision (Soft Skills)

Job Summary: 

• Defines patient hearing impairment by selecting and administering relevant hearing tests
• Operating diagnostic equipment and determining type and degree of hearing impairment.
• Provides counseling about effects on hearing, comprehension and speech and interpreting audiometric diagnostic data 
• Preparing written diagnostic reports and recommendations.
• Works collaboratively with referring physician and community resources to help facilitate further assessments or interventions.
• Maintains patient records by recording and updating evaluations, changes, progress, and treatments.
• Completes accurate and timely documentation related to diagnostic findings, including recommendations for further assessment.
• Demonstrates clinical and service excellence behaviors to include professional code of conduct fundamentals.
• Follows state and national recommended diagnostic protocols.
• Maintains confidentiality and privacy according to HIPAA regulations.
• Practices consistent hand hygiene, uses personal protective equipment, complies with required immunizations.
• Demonstrates effective infection control practices related to equipment operation.

Skills on Resume: 

• Audiometric Testing (Hard Skills)
• Diagnostic Equipment (Hard Skills)
• Counseling Skills (Soft Skills)
• Report Writing (Hard Skills)
• Collaboration (Soft Skills)
• Record Keeping (Hard Skills)
• Documentation (Hard Skills)
• Professionalism (Soft Skills)

Job Summary: 

• Provide screening checks, full hearing checks and dispense private hearing solutions
• Drive and promote the service in conjunction with the practice team
• Working in a non-pressurised clinical environment
• Provide explanations about the hearing loss, the different hearing aids available and close the sale
• Provide hearing aid, fitting, verifying and validating amplification systems, patient counseling
• Prepares comprehensive reports on diagnostic findings, and progress achieved. 
• Maintain records documenting patient follow-up, patient care programs and data collection for clinically related services.
• Test and compare the latest technological innovations on the market (audiometry, hearing aids, etc.).
• Design, create, and update the knowledge base in collaboration with the marketing director (FAQ, videos, tutorials…).
• Keep up to date with industry trends, innovations, scientific breakthroughs and regulations.  
• Review finalized DFA reports before distribution to field personnel for dissemination to clinics. 
• Respond to questions from clinics relating to the content of DFA reports 

Skills on Resume: 

• Hearing Aid Dispensing (Hard Skills)
• Sales and Promotion (Hard Skills)
• Environment Adaptability (Soft Skills)
• Patient Counseling (Soft Skills)
• Report Preparation (Hard Skills)
• Technological Proficiency (Hard Skills)
• Content Creation (Hard Skills)
• Regulatory Compliance (Soft Skills)

Job Summary: 

• Process and review new complaints from the field for completeness and reportability status.
• Monitor new complaints and all updates to complaints for thoroughness, clarity, accuracy, reportability, movement towards closure and reportability.
• Interface between various departments “in-house” e.g., Regulatory Affairs, Quality Assurance, Quality Engineering, Clinical Research, etc.
• Collect necessary information for case documentation and report trending.
• Process follow-up information from the field, incorporating into the complaint-handling system
• Assign follow up in response to Recipient notes that accompany returned equipment.
• Assist in handling requests for complaint information or additional follow-up from various departments. 
• Assist the field staff in obtaining information from various people/departments in house.
• Maintain and develop complaint trending reports. 
• Create ad hoc reports, for Marketing, Clinical Research, Customer Service, Quality, and Research and Development
• Provide initial and on-going training and support for users of the complaint handling system
• Provide information obtained through documentation in the complaint handling system to other departments without this visibility
• Review complaints and alert various departments of pending explant surgeries. 
• Classify the return reason based on clinical symptoms.
• Ensure all returned internal devices have issue and complaint handling system case ID and necessary information documented within the complaint
• Review Device Failure Analysis (DFA) reports and interim DFA reports adding in the clinical return reason.
• Provide clinical summaries and symptom timelines for devices that meet specific criteria during failure analysis process.

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Communication (Soft Skills)
• Coordination (Soft Skills)
• Data Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Training and Support (Soft Skills)
• Medical Knowledge (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Improves quality results by studying and evaluating processes
• Implementing changes and evaluating new equipment, devices and techniques.
• Ensures diagnostic equipment is maintained in good working order and calibration is up to date at all times.
• Maintains appropriate supply inventory to avoid any interruption in service by checking stock and anticipating needs
• Placing and expediting orders and verifying receipt.
• Maintains legal and accreditation compliance by adhering to federal, state, and local regulations, and professional standards.
• Maintains active and unrestricted State of Texas License in Audiology.
• Updates job knowledge by tracking trends in new techniques and approaches
• Participating in educational opportunities,  reading professional publications
• Maintain personal networks, participating in professional organizations.
• Accomplishes organization’s goals and explores opportunities to add value.

Skills on Resume: 

• Analytics (Hard Skills)
• Technical Competence (Hard Skills)
• Inventory Management (Hard Skills)
• Order Processing (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Licensure Maintenance (Hard Skills)
• Continuous Learning (Soft Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Provide diagnostic information and patient counseling related to vestibular and hearing disorders along with subsequent rehabilitation and recommendation.
• Obtains relevant patient history including information obtained from patients and families, pertinent medical record progress notes
• Plans, conducts, interprets, and communicates results from various tests to determine a patient’s hearing thresholds, middle ear function, and/or other auditory or vestibular functioning. 
• Testing to be conducted according to established protocols.
• Refers to ENT or other appropriate clinician when indicated and according to scope of practice.
• Recommends appropriate aural rehabilitation therapies to include hearing aids, assistive devices and communication strategies as appropriate. 
• Provide ongoing follow up care for patients with hearing aids to ensure appropriate hearing aid selection, orientation, hearing aid settings and appropriate use of devices
• Participates in continuing education to maintain up to date knowledge of research findings, testing protocols and standards of care. 
• Maintain current knowledge of a variety of hearing aid models and benefits for specific patient populations.
• Performs other departmental duties including proper documentation, billing procedures, addressing patient correspondence

Skills on Resume: 

• Diagnostic Evaluation (Hard Skills)
• Patient History Assessment (Hard Skills)
• Testing Proficiency (Hard Skills)
• Referral Knowledge (Hard Skills)
• Aural Rehabilitation (Hard Skills)
• Patient Care Management (Hard Skills)
• Education Commitment (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Fitting the hearing aids to the end user.
• Contributing to upselling hearing aids.
• Training external customers on basic audiology, products and hearing instrument dispensing.
• Technical support for customers and sales team.
• Individual customer visits and on-site fitting support.
• Use expertise to take an audiology case history and interpret hearing tests.
• Perform tinnitus counseling including sound therapy, sleep management, and stress reduction.
• Recommend ear-level devices for hearing, tinnitus, and sleep 
• Assist marketing team with writing blog articles or filming videos about tinnitus-related themes.

Skills on Resume: 

• Audiological Expertise (Hard Skills)
• Sales and Upselling (Soft Skills)
• Training and Education (Soft Skills)
• Technical Support (Hard Skills)
• On-site Support (Soft Skills)
• Clinical Skills (Hard Skills)
• Tinnitus Counseling (Soft Skills)
• Product Recommendations (Hard Skills)
• Content Creation (Soft Skills)

Job Summary: 

• Plan, conduct, and interpret audiological evaluations
• Obtain comprehensive and relevant medical history from patients
• Make appropriate treatment recommendations
• Provide counseling regarding diagnostic findings and treatment options
• Discern when to refer patients to ENT or other physicians
• Perform cerumen removal and create accurate ear mold impressions
• Program a wide variety of hearing devices, adjust and repair hearing devices
• Interpret the results of the diagnostic evaluation and make appropriate recommendations.
• Communicate diagnostic findings to patients, family members, and physicians.
• Hearing aid evaluations, fittings and related services
• Perform full diagnostic hearing evaluation for pediatrics and adults 

Skills on Resume: 

• Audiological Evaluation (Hard Skills)
• Medical History Assessment (Hard Skills)
• Treatment Recommendation (Hard Skills)
• Counseling (Soft Skills)
• Referral Management (Hard Skills)
• Clinical Procedures (Hard Skills)
• Hearing Device Management (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Maintaining high quality digital patient records and chart notes
• Sharing information with the team and asking for professional input 
• Repairing hearing instruments and accessories
• Recommendation of appropriate options for hearing devices if required
• Ensuring accurate completion of all internal and third-party forms
• Documentation of sales and repairs, key performance indicators
• Actively assisting in marketing activities in and around the clinic and community
• Fitting of hearing instruments and FM systems with Noah and various manufacture software
• Counseling patients with regard to cerumen management, Tinnitus, aural rehabilitation, assistive listening devices, custom hearing protection
• Post-hearing device counseling and guidance and follow up care to those with hearing loss
• Participating in ongoing learning, staying up to date in the field with team and individual based learning
• Family-focused interviewing, diagnostic level examination and evaluation of hearing, counseling of hearing results to patients and family

Skills on Resume: 

• Digital Record (Hard Skills)
• Collaboration (Soft Skills)
• Hearing Instrument Repair (Hard Skills)
• Product Recommendation (Hard Skills)
• Form Completion (Hard Skills)
• Documentation (Hard Skills)
• Marketing Assistance (Soft Skills)
• Patient Counseling (Soft Skills)

Job Summary: 

• Perform a full range of routine audiological procedures for all Audiology Clinics and pathways using BSA, BAA and trust policies and procedures
• Perform assessment on both adults and children from around the age of 3 on ENT clinics
• Fit and maintain a full range of hearing aids, using national and departmental guidelines and protocols
• Undertake necessary routine audiological diagnostic tests and rehabilitation at the main site 
• Counsel patients regarding hearing loss as well as those with sometimes bothersome tinnitus
• Take accurate impressions of patients ears and use knowledge to choose the appropriate ear mould and hearing aid for the patient’s needs
• Use outcome forms to determine patient satisfaction
• Provide support to audiologists, students and ATOs 

Skills on Resume: 

• Audiological Procedures (Hard Skills)
• Assessment of Adults (Hard Skills)
• Hearing Aid Maintenance (Hard Skills)
• Diagnostic Testing (Hard Skills)
• Patient Counseling (Soft Skills)
• Impression Taking (Hard Skills)
• Outcome Assessment (Hard Skills)
• Support Provision (Soft Skills)

Job Summary: 

• Administers diagnostic testing procedures to determine extent of patient's impairment and prognosis for improvement.
• Makes hearing recommendations for each client/patient
• Re-evaluates and modifies recommendations as warranted and instructs patient in use and care of hearing equipment.
• Evaluates and reviews pertinent data relating to overall treatment planning and evaluation
• Administers standard evaluations and elicits information regarding existing skills and capacities.
• Prepares written documentation by profession and department, such as evaluation results and other such reports.
• Communicates with medical and allied health personnel regarding patient progress, needs, and discharge planning.
• Consults with physicians and other medical health personnel on patient's progress 
• Maintains appropriate records and documents patient care effectively through written communication.
• Provides instruction in rehabilitation to be continued by patient or family/caregiver.
• Conducts or participates in training medical and other personnel in therapy techniques and objectives.
• Coordinates with other service areas to ensure proper patient care.
• Demonstrates sensitivity to patient comfort and privacy.
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Skills on Resume: 

• Diagnostic Testing (Hard Skills)
• Hearing Assessment (Hard Skills)
• Modification (Hard Skills)
• Data Evaluation (Hard Skills)
• Documentation (Hard Skills)
• Communication (Soft Skills)
• Record Keeping (Hard Skills)
• Patient Education (Soft Skills)

Job Summary: 

• Administer auditory tests for adults
• Examine and assess patients with ear problems, diagnosing the root of problems
• Determine and administer the treatment most likely to address and correct the problem
• Counsel patients in dealing with the hearing difficulties
• Advise on the selection, fitting and evaluation of hearing aids
• Must follow Safeguarding procedures whilst working the vulnerable
• Interpret and report on test results and develop and improve test techniques
• Research new advances in hearing aid technology, such as digital hearing aids
• Maintain upkeep of Company equipment recording any damage or fault of such
• Monitor treatment of patients for progress or problems
• Provide service calls to patients both face-to-face and over the telephone
• Maintain CPD records of treatment and progress as per HCPC registration guidelines
• Operate audiometric equipment and teach and train other healthcare professionals
• Conduct research into disorders affecting hearing and balance

Skills on Resume: 

• Audiological Assessment (Hard Skills)
• Diagnostic Abilities (Hard Skills)
• Treatment Planning (Hard Skills)
• Patient Counseling (Soft Skills)
• Hearing Aid Expertise (Hard Skills)
• Safeguarding Procedures (Hard Skills)
• Report Writing (Hard Skills)
• Equipment Maintenance (Hard Skills)