ASSISTANT TRAINER JOB DESCRIPTION

Clinical staff shortfalls trace quickly to onboarding gaps, when new Medical Assistants enter ambulatory or multispecialty clinic settings without grounded competency validation, patient safety metrics slip, and quality council benchmarks go unmet. The Assistant Trainer owns that gap, functioning as the subject matter expert who standardizes clinical onboarding across service lines. This role requires active MA certification, CMA, RMA, CCMA, or equivalent, and translates Standard Operating Procedures into measurable competency. Few positions shape frontline clinical quality as directly.

As the Assistant Trainer, you are accountable for the design, delivery, and documentation of competency-based training for new and existing Medical Assistant staff across clinic locations and service lines. You operate within the clinical operations structure, supporting the Clinical Ops Supervisor and Quality Council while floating between facilities to ensure consistent adherence to established care models and safety protocols.

Career Impact: Holding an active MA certification while leading clinical onboarding across multispecialty service lines positions you among a narrow tier of credentialed trainer-clinicians whose expertise spans both patient care and workforce development.

Business Impact: The clinical competencies you validate directly determine whether frontline MA staff meet Quality Council-defined metrics, maintain patient safety standards, and sustain compliance with disinfection and medication administration protocols.

Growth Opportunity: Exposure to curriculum design, adult learning methodology, and apprenticeship program management builds the instructional and operational fluency required to advance into Staff Educator, Clinical Education Coordinator, or Training Manager roles.

• Assess and validate core clinical competencies for new and existing Medical Assistant staff across all service lines.
• Deliver training content in both in-person and virtual settings, adapting to individual learner needs and clinic-specific protocols.
• Document training completion, competency evaluations, and retraining outcomes in accordance with organizational standards.
• Mentor MA apprentices and staff through the full training period, providing structured feedback and accountability.
• Demonstrate correct application of SOPs covering medication administration, high and low-level disinfection, and sterilization procedures.
• Coordinate with the Clinical Ops Supervisor to support participant recruitment, selection, and placement for apprenticeship programs.
• Float to clinic facilities as a practicing Medical Assistant when no active training sessions are scheduled.
• Monitor adherence to quality metrics defined by the Quality Council and escalate non-conformance for resolution.

• Graduate of an accredited Medical Assistant program or equivalent clinical training, with active MA certification (CMA, RMA, CCMA, NRCMA, or NCMA).
• 3 or more years of Medical Assistant experience, with demonstrated experience operating in a clinic laboratory setting.
• Valid Basic Life Support (BLS) certification from the American Heart Association or American Red Cross.
• Working knowledge of Electronic Medical Record (EMR) systems and standard clinical documentation practices.
• Demonstrated ability to apply adult learning principles and competency-based instruction across diverse staff populations.
• Strong interpersonal and communication skills, with the ability to deliver clear direction to staff across varying experience levels.
• Ability to travel to multiple clinic sites, including extended stays when required by training program needs.
• Proven attention to detail in documentation, compliance monitoring, and safety protocol application.

• Bachelor's degree in health sciences, education, or a related field, or an equivalent combination of relevant experience and coursework.
• Experience designing or supporting apprenticeship curricula, including onboarding materials and competency checklists.
• Bilingual proficiency in English and Spanish, supporting training delivery across multilingual clinical staff populations.
• Familiarity with AIDET communication frameworks and Language of Caring principles as applied in ambulatory care settings.

• Competency documentation completion rate, tracking the percentage of trainees assessed and signed off within target timelines.
• First-attempt competency pass rate, measuring how well training prepares staff before independent clinical practice.
• Quality Council metric adherence rate among newly trained MA staff within 90 days of placement.
• Float coverage availability, reflecting readiness to step into clinical duties without disruption to scheduled training.
• Retraining incident rate, indicating how often trained staff require corrective follow-up after initial sign-off.
• Typical tools: Electronic Medical Record platforms (commonly Epic or Athenahealth); learning management and documentation systems (commonly HealthStream or similar LMS).

• Base Salary Range: $45,000 to $58,000 annually, depending on certification and experience
• Bonus: Performance-based bonus of 3% to 6%, tied to training program outcomes and quality metrics
• Equity: Not typically offered at this level in healthcare settings
• Health Benefits: Medical, dental, and vision coverage; employer contribution toward premiums standard
• PTO: 15 to 20 days annually, plus recognized federal holidays
• Common Perks: Continuing education reimbursement, certification renewal support, and clinical float scheduling flexibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history review and drug screening consistent with clinical environment requirements, are a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities upon request. Candidates must be authorized to work in the United States.

The Assistant Trainer delivers quality assurance oversight and team development within a healthcare call center environment, using call scoring, performance monitoring, and timely problem resolution to uphold patient satisfaction standards. Reporting to operations leadership and collaborating with associates across the team, this role shapes the effectiveness of front-line staff by ensuring adherence to schedules, processes, and patient care protocols.

Key Responsibilities

• Support quality assurance monitoring by reviewing live and recorded calls.
• Document reviewed calls using a call scoring sheet to eliminate non-conformance to operational policies and procedures.
• Conduct quality assurance monitoring for all team members on a frequent and ongoing basis to ensure patient satisfaction and conformance with process requirements and quality standards.
• Develop team members and respond to questions in a timely and professional manner.
• Provide direction and motivation to ensure team members have the necessary tools and information to effectively perform their jobs.
• Ensure associates adhere to defined schedules and remain on task.
• Monitor and evaluate inbound calls and performance.
• Proactively solve problems and provide timely resolution to ensure minimal impact on patient and employee satisfaction.
• Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.
• Promote a supportive environment in which employees are encouraged to solve problems and address patient issues.

Required Qualifications

• High school diploma or GED equivalent.
• One to three years of experience in a team-oriented environment preferred.
• Experience in the healthcare industry preferred.
• Understanding of all applicable home medical equipment and supplies.
• Proficiency in Microsoft applications, including Word, Excel, Outlook, PowerPoint, Publisher, and Access.
• Proficiency in common office equipment, including phone, copier, fax, and computer.
• Knowledge of email transmission, communication, and internet navigation and research.
• Strong verbal and written communication skills, including the ability to present numerical data effectively and read and interpret written information.
• Strong organizational, planning, and delegation skills appropriate to the size and services of the location.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Strong self-motivation, time-management, multitasking, and attention-to-detail skills.
• Deductive problem-solving skills and leadership abilities.
• Positive, constructive, and professional attitude with helpful and knowledgeable interpersonal skills.

Embedded within the Inspections and Point of Sale department, the Assistant Trainer delivers onboarding and ongoing training to new hires and current employees through mock calls, call reviews, and quality control activities. Working closely with employee managers and operational leadership, this role builds staff capability in telephone interview procedures, FCRA compliance, and accurate personal data collection to support consistent service quality.

Core Functions

• Maintain quality service by enforcing customer expectations.
• Analyze and resolve quality and customer service issues with employees.
• Conduct mock calls with employees for training as needed.
• Review recorded calls to ensure personal data collected is accurate and thorough.
• Create weekly average call time reports for management.
• Prepare phone verification reports for distribution to employee managers.
• Conduct telephone interviews as needed.
• Follow all privacy laws and FCRA requirements.
• Perform quality control and training duties.
• Maintain regular and predictable attendance.

Qualifications & Experience

• High school diploma or equivalent experience.
• Completion of LOMA 280, 290, and 301.
• Minimum two years of telephone interview experience.
• Knowledge of medical terminology and life insurance.
• Strong computer skills.
• Strong customer service and verbal and written communication skills.
• Excellent problem-solving skills with strong organizational ability.
• Ability to motivate and influence co-workers.

Reporting to clinic and operations leadership, the Assistant Trainer leads training delivery for new and existing medical assistant staff across multiple locations, including in-person and webinar formats, with travel as required to ensure consistent application of SOPs. Partnering with staff across the organization, this role shapes uniformity of practice and policy adherence to support safe, high-quality patient care.

Primary Duties

• Serve as subject matter expert on training new and existing staff, offering support during training and advocating for necessary policy changes.
• Ensure uniformity and adherence to policies throughout the organization.
• Demonstrate a thorough and detailed understanding of all SOPs to ensure appropriate application during the training process.
• Oversee training of staff from various locations, both in person and via webinar.
• Assist in other areas as requested to ensure proper training is delivered.
• Travel extensively, including extended stays, as required.

Skills & Qualifications

• High school diploma or GED required.
• Minimum three years of medical assistant experience, including specific experience running a clinic lab.
• Strong knowledge of electronic medical record software.
• Strong verbal and written communication skills for interacting with a wide variety of personalities.
• Excellent interpersonal skills with strong attention to detail and multitasking ability.

Sitting at the intersection of clinical education and patient care operations, the Assistant Trainer supports the assessment and training of core competencies for new medical assistants and clinical staff across multiple service lines, including hands-on procedures such as medication administration, diagnostic testing, and blood collection. Operating across licensed medical and nursing teams, quality councils, and clinical training workflows, this role delivers structured competency documentation and protocol-based care support that directly advances staff readiness and patient safety outcomes.

Duties

• Assist in the assessment and training of core competencies for new clinical staff across service lines.
• Teach and serve as a resource in accordance with the competency level of medical and clinical assistants.
• Serve as a mentor and complete appropriate documentation of training and competency.
• Ensure proper care in the use and maintenance of equipment and supplies, and promote continuous improvement of workplace safety and environmental practices.
• Assist in the examination of patients under the direction of licensed medical and nursing staff.
• Prepare and administer medications as ordered by licensed medical and nursing staff.
• Perform routine diagnostic and laboratory tests, and draw and collect blood samples for laboratory analysis as required.
• Ensure defined quality metrics are met as defined by the Quality Council.
• Follow standing orders and provide treatments according to established protocols.

Requirements

• Graduate of a medical assistant program.
• Basic Life Support certification from the American Heart Association or American Red Cross.
• Medical assistant certification from AAMA, AMT, NHA, NAHP, or NCCT.
• Two years of experience as a medical assistant.
• Bilingual English and Spanish language skills.

A key member of the apprenticeship program team, the Assistant Trainer leads curriculum delivery, student mentoring, and recruitment support across virtual and on-site classroom settings for medical assistant apprentices from pre-placement through graduation. Collaborating across clinical, educational, and community-facing stakeholders, this role builds the foundational capability of program participants and directly enables successful clinic placements and program completion outcomes.

Functions

• Support and deliver curriculum during the training period of the apprenticeship program.
• Provide student mentoring and support throughout the training program and the one-year apprenticeship, adjusting information and support as required per the individual student.
• Support the delivery of educational content in virtual and on-site classroom settings.
• Oversee apprentices before clinic placement.
• Assist with the attraction, recruitment, and selection process for program participants.
• Celebrate program participant success by making the learning experience engaging and participating in graduation ceremonies.

Experience & Qualifications

• Bachelor's degree or a combination of relevant work experience and education required.
• High school diploma or equivalent required.
• Experience with the Socratic method of instruction and supporting adult learning curricula.
• Experience working with diverse communities and across social, economic, and cultural differences.
• Medical assistant experience.
• Education and leadership experience.
• Intermediate technology skills.
• Strong empathetic and interpersonal capabilities, including the ability to build trusting relationships, give feedback, and hold others accountable.
• Critical thinking, resourcefulness, and sound judgment to propose solutions and support student success.
• Ability to establish and maintain professional, respectful, and effective working relationships.