ASSISTANT RESERVATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Assistant Reservations Manager is adept at navigating operations through significant periods of growth and change, showcasing exceptional communication skills and relationship-building with all levels of management. This role demands a results-driven approach, with a focus on strategic planning and hands-on execution to achieve outcomes. The ideal candidate brings a meticulous eye for detail, a passion for people development, and a resilient, collaborative spirit, complemented by proficient skills in Microsoft Windows applications.

Summary of Assistant Reservations Manager Knowledge and Qualifications on Resume

1. BA in Hospitality Management with 2 years of Experience

  • Ability to work and communicate in a multinational environment, including oral and written language skills in English
  • Good keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel ,
  • PMS, Opera, IDeaS and EZYield or RateTiger.
  • Analytical skills., Solid management skills.
  • Operational knowledge of the role.
  • Ability to operate computer and office equipment.
  • Luxury Hotel Experiences, Communication skills.
  • Passion for hospitality and the European elegance of service, International experience
  • Above all, integrity and honesty.
  • College degree or equivalent experience 
  • Proven experience of leading a service-driven contact or reservations center operation

2. BS in Business Administration with 3 years of Experience

  • Experience managing an operation through periods of significant growth or change.
  • Excellent written and verbal communication skills with the ability to establish effective relationships with all levels including executive management.
  • Results-driven executive who enjoys not only building the strategy but also rolling his or her sleeves up to drive results.
  • Exceptional attention to detail and organizational skills.
  • An enthusiasm for coaching, teaching and the development of people.
  • Optimism and energy for the brand and its future.
  • An open and collaborative nature.
  • A high degree of self-awareness of one's own personal style, strengths and weaknesses, and motivational triggers.
  • Action-oriented, enjoys working hard and looking for challenges; able to act and react, even if limited information is available.
  • Ability to work in Microsoft Windows applications (i.e. Excel, Word and Outlook)

3. BA in Communications with 1 year of Experience

  • Know the techniques required to fulfill a Reservations Assistant position.
  • Know the characteristics of the resort’s inventory.
  • Supervise that sales help maximize both the occupancy and the average daily rate.
  • Knowledge of the resort as well as of its characteristics and benefits.
  • Recognize repetitive and distinguished guests.
  • Know the operation and functions of the Central Reservations Office.
  • Know the different guarantee policies of the reservations.
  • Control the resort’s inventory.
  • Knowledge of travel agencies' reservations, as well as the payment procedures and commissions of both, agencies with and without credit with the resort.
  • Keep a high level of professionalism, reflecting a polite attitude to internal and external guests.