ASSISTANT DIRECTOR OF OPERATIONS JOB DESCRIPTION

Running operations in a university setting means holding more moving pieces than most management roles ever touch. A single campus day can require fielding NCAA compliance questions from a football programme, processing Fulbright scholar deferrals in graduate enrollment, managing Auxiliary Services vendors, and covering an after-hours event, all without a clean handoff between them. The Assistant Director of Operations is the administrator who keeps those threads from fraying, reporting upward to a Director of Operations or equivalent and working across academic, athletic, and administrative units. What makes the role genuinely hard is that its stakeholders- faculty, student-athletes, outside clients, and university leadership- each measure success differently.

As the Assistant Director of Operations, you translate institutional priorities into daily operational reality across facilities, student staff management, and compliance-sensitive programme administration. The role spans a portfolio that typically includes event and space logistics, recruiting operations, enrollment workflows, and cross-departmental coordination, with accountability shared across the Director of Operations and, in athletics contexts, a Director of Football Operations or comparable programme lead.

Career Impact: Overseeing NCAA-regulated programme administration and university-wide Auxiliary Services simultaneously builds a breadth of institutional operations experience that few single roles at this level offer.

Business Impact: From graduate enrollment decisions that shape cohort composition to the on-site event management that drives thousands of annual client bookings, the decisions made in this role have direct, measurable consequences for university revenue and student experience.

Growth Opportunity: The combination of compliance stewardship, budget accountability, and personnel management positions experienced incumbents for a Director of Operations seat or a comparable institutional leadership role.

• Monitor facility conditions, safety, and security through daily rounds and proactive conflict resolution.
• Oversee personnel management for student and non-instructional staff, including recruiting, scheduling, evaluating, and payroll administration.
• Coordinate event logistics and onsite support across university facilities to meet client and departmental requirements.
• Manage compliance with NCAA, CAA, and university regulations, and support audit and reporting obligations across programme areas.
• Review, evaluate, and process admissions applications, funding letters, deferral requests, and programme changes for graduate enrollment.
• Liaise with Auxiliary Services and external departments to align operational priorities and resolve service delivery gaps.
• Maintain recruiting databases, contact lists, and programme files for student-athlete and academic candidate pipelines.
• Prepare operational, staffing, inventory, and financial reports for the Director of Operations and senior leadership.

• Bachelor's degree in Business Administration, Higher Education Administration, or a related field, or equivalent work experience.
• 4 or more years of operations or administrative experience in a university or collegiate setting, with exposure to multiple functional areas.
• Demonstrated ability to manage compliance requirements across regulatory frameworks such as NCAA rules, federal enrollment standards, or Auxiliary Services protocols.
• Experience supervising and developing student, part-time, or non-instructional staff.
• Strong written and verbal communication skills with the ability to work across faculty, student, athletic, and administrative audiences.
• Proven ability to manage multiple concurrent projects under time pressure with minimal supervision.
• Solid understanding of budgeting, expense tracking, and financial reporting at the departmental level.

• Experience in both athletics administration and academic enrollment or administrative operations within the same institution.
• Familiarity with graduate admissions CRM platforms and student-athlete compliance or scheduling software.
• Prior involvement in NCAA FCS football operations or conference-level event coordination.
• Working knowledge of university space scheduling systems and event management platforms.

• NCAA and institutional compliance audit pass rate, measured per review cycle.
• Event booking fulfilment rate as a percentage of annual scheduled client events.
• Staff scheduling coverage gaps per month, reflecting workforce planning accuracy.
• Recruiting database accuracy rate, measured by error flags per audit of active files.
• Admissions processing turnaround time in days from application receipt to decision issuance.
• Typical tools: space scheduling and event management platforms (commonly EMS Desktop or equivalent); CRM and admissions platforms (commonly Slate or equivalent).

• Base Salary Range: $55,000–$75,000 annually, depending on institution size and scope
• Bonus: Uncommon at this level; some institutions offer merit increases
• Equity: Not applicable in higher education setting
• Health Benefits: Medical, dental, and vision; typically strong in university employment
• PTO: 15–22 days annually, plus institutional holidays and winter recess
• Common Perks: Tuition remission for employee or dependents, retirement contributions, and campus amenity access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment, as positions in this environment regularly involve access to student records, financial systems, and athletic programme data. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and on the job. Candidates must hold current authorization to work in the United States.

The Assistant Director of Operations delivers facility-wide oversight at a university, conducting daily rounds, managing student staff, and coordinating with Auxiliary Services departments to ensure welcoming conditions, safety, and operational efficiency. Reporting to facility leadership and collaborating with physical plant, custodial services, and external clients, this role drives high client satisfaction and supports the smooth functioning of a vibrant community space.

Key Responsibilities

• Monitor all facility activities and conduct daily rounds to ensure welcoming conditions, safety, and security.
• Respond to facility issues and emergencies and determine the appropriate course of action.
• Represent the facility in interactions with the university community, outside clients, and various departments to ensure a vibrant community space that supports high client satisfaction.
• Anticipate possible conflicts or areas of concern and address them proactively.
• Facilitate event setups and onsite support to ensure all event needs are met.
• Liaise with departments across Auxiliary Services to identify functional areas of overlap and coordinate efforts to maximise efficiency and improve customer experience.
• Oversee personnel management, including recruiting, hiring, training, scheduling, documenting, and evaluating student staff, as well as payroll administration.
• Manage student access to various systems, including secure electronic key box, door systems, payroll, MS Teams, Voxer, and EMS Desktop.
• Plan, coordinate, and implement a yearly student personnel timeline, including professional development, training, and social activities.
• Identify, track, and coordinate resolution of maintenance and housekeeping needs, and communicate regularly with physical plant and custodial services to ensure completion of work.
• Oversee the layout, setup, and storage of furniture, and reconfigure spaces as needed to best meet current needs.
• Track inventory quantities, locations, and conditions, and pursue repairs and regular cleaning as needed.
• Prepare facility use, staffing, revenue, and inventory reports, and oversee monthly inspections of AV equipment.

Required Qualifications

• Bachelor's degree and a minimum of 4 years of related experience managing a high-use facility, or an equivalent combination of education and training.
• Prior experience identifying and addressing facility maintenance and upkeep needs, as well as tracking and managing inventory.
• Prior experience assisting with event logistics and providing onsite event support in high-stress situations.
• Familiarity with basic AV systems and troubleshooting.
• Proven ability to work with and motivate part-time staff and make autonomous decisions with minimal supervision.
• Proficiency in Office 365, including Teams, SharePoint, and Power Automate.
• Familiarity with EMS Scheduling software.
• Demonstrated customer service orientation and ability to work effectively and flexibly with faculty, staff, students, and external clients in a fast-paced environment.
• Demonstrated commitment to working within a diverse environment and interacting collegially with individuals of different backgrounds.
• Availability to work a flexible schedule, including evenings and weekends.

Embedded within the Academic Affairs and Business Affairs organization, the Assistant Director of Operations shapes the total professional effort system and oversees research core operational support for over 60 cores, ensuring financial, technical, and administrative functions align with institutional goals. Working closely with departmental leaders, finance teams, and research community stakeholders, this role advances operational performance and fosters strategic improvements across research administration.

Core Functions

• Design, advance, and track projects across administrative, financial, technical, and operational areas.
• Provide strategic direction for the total professional effort system in partnership with departments, finance, information resources, and other institutional areas.
• Monitor departmental faculty compensation plans and support the PeopleSoft Other Compensation Module.
• Resolve operational issues raised by business managers on an as-needed basis.
• Serve as financial partner to academic support leaders on budget and financial preparation.
• Participate in decision-making plans to improve operational performance, enhance outcomes, and cultivate relationships with key leaders.
• Partner with Academic Affairs leadership on research administration strategic initiatives, including the clinical trials management system, research core operations, research space support, and external and internal funding opportunities.
• Provide oversight of research core operational support for over 60 cores, and expand and maintain centralised core software systems for ordering, billing, training, and support.
• Serve as a conduit for issues between the research community and Business Affairs, and provide oversight and resolution of research-related issues.
• Assist with identifying enhancements and efficiencies by partnering with relevant administrative functions.
• Enhance communication to the research community from Academic Affairs and Business Affairs.

Qualifications & Experience

• Knowledge of personal computers and ability to work with confidential information as appropriate.
• Proven supervisory, customer service, and written and verbal communication skills.
• Proven ability to handle multiple complex assignments and plan, organise, coordinate, and supervise the work of employees to ensure desired results.
• Ability to effectively interpret and apply organisational policies, procedures, and systems.
• Ability to maintain telephone and personal contact with all levels of internal and external personnel.
• Ability to monitor and maintain a budget.

Reporting to directors, the Assistant Director of Operations manages a high-volume specimen processing and shipping facility, establishing training procedures, directing depot staff, and maintaining relationships with lab partners to ensure timely and accurate sample consolidation. Partnering with external vendors and internal teams, this role enables safe, compliant operations in a dynamic environment where process improvement and rapid problem-solving directly support service delivery outcomes.

Primary Duties

• Develop and modify processes to ensure client and operational partner needs are met.
• Manage and determine on-site volumes for shipping samples based on current demand and capacity in a dynamic environment.
• Direct, set up, and maintain a processing facility for consolidating and shipping specimens within short timeframes.
• Train, manage, develop, and direct depot staff on a daily basis.
• Establish training procedures and materials for new staff.
• Report daily to directors in written form and in meetings, managing daily data on sample volume, racks, and bin distribution.
• Establish relationships with lab partners and address queries on a daily basis.
• Create a safe and healthy environment while handling potentially infectious specimens and ensuring proper PPE utilisation.
• Ensure staff are tested daily and follow applicable vaccination policies.
• Manage schedules for part-time and full-time employees.
• Identify pain points and implement process improvement updates daily.
• Manage and direct external vendors and partners on location and building needs, including security, water, and heating and cooling.
• Troubleshoot problems and create solutions without specific precedents or clearly defined boundaries.

Skills & Qualifications

• Bachelor's degree in a related field.
• Master's degree in a related field preferred.
• 7 years of experience after college.
• Prior experience managing people, including those early in their careers.
• Prior experience in a startup environment.
• Experience managing itineraries or schedules.
• Ability to manage multiple moving parts and be agile in a dynamic environment.

Sitting at the intersection of production management and operational excellence, the Assistant Director of Operations establishes quality control standards, manages exempt and union personnel, and ensures cost, quality, and delivery commitments are met across a complex manufacturing environment. Operating across multiple functional areas alongside subordinate managers and supervisors, this role shapes continuous improvement and enables on-time, within-budget delivery of trade show and production operations.

Duties

• Establish production and quality control standards, develop budget and cost controls, and manage specifications and delivery dates.
• Provide guidance to subordinate managers and supervisors on personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs.
• Ensure all established costs, quality, and delivery commitments are met.
• Coordinate activities with all appropriate personnel to obtain optimum production and utilisation of the team.
• Review production and operating reports and direct the resolution of operational, manufacturing, and maintenance problems to minimise costs and prevent operational delays.
• Perform administrative activities associated with effective operations management, including compiling, storing, and retrieving production data for reports.
• Manage a team of exempt, non-exempt, and union personnel and ensure appropriate staffing levels are met for each job.
• Determine responsibilities of assigned positions to accomplish business objectives, and oversee hiring, coaching, mentoring, and termination as required.
• Train and ensure all assigned employees are aware of and comply with applicable policies, procedures, and regulations.

Requirements

• Bachelor's degree from a four-year college or university preferred.
• 4 years of managerial experience.
• 10 years of trade show experience across multiple areas of operations.
• Experience developing a culture of continuous process improvement and recruiting, developing, managing, and retaining employees.
• Record of achieving revenue and client service goals within budget.
• Demonstrated success in leveraging technology and people to optimise efficiencies and service delivery.

A key member of the facility leadership team, the Assistant Director of Operations leads daily coordination across Sales, Finance, Production, Marketing, Inventory, Distribution, and Human Resources departments, serving as the primary point of contact for department managers and supporting the Director of Operations in building efficient, compliant facility operations. Collaborating across Food Safety, Safety, and all operational functions, this role builds a continuous improvement culture that sustains productivity and regulatory compliance throughout a growing facility.

Functions

• Assist in implementing plans and goals for each department in partnership with department heads, including Sales, Finance, Production, Marketing and Events, Inventory, Distribution, and Human Resources.
• Facilitate clear and consistent communication between facility departments.
• Coordinate and supervise daily facility operations in partnership with the Director of Operations.
• Undertake staffing responsibilities, including hiring, training, and evaluating personnel.
• Complete monthly KPI summaries and submit them to the Director of Operations or senior executives.
• Assist in strategic business planning and analysis.
• Assist with approval of all compliance-related materials, ensuring items set for final sale are approved and documented before production begins or product leaves the facility.
• Work with Operations department heads to increase efficiencies, adhere to budgets, and contribute to a continuous improvement culture.
• Partner with Food Safety and Safety teams to ensure a culture of food and employee safety is maintained and prioritised throughout the facility.

Experience & Qualifications

• Proficiency in Excel, data analysis, and inventory management systems.
• Possession of advanced mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to perform advanced visual quality inspections on products.
• High attention to detail with a positive, goal-oriented attitude.
• Excellent skills in conflict resolution, communication, and the ability to learn and teach an array of subjects.
• Effective teamwork and interpersonal skills.

Ensuring safe, compliant flight operations depends on the Assistant Director of Operations, who formulates department plans, establishes personnel and performance standards, and coordinates between maintenance and flight operations to meet FAR and company policy requirements. Based within a multi-location aviation organization and liaising closely with the Director of Maintenance, this role enables reliable aircraft readiness and supports the regulatory reporting and operational specification functions critical to organisational safety.

Accountabilities

• Formulate and implement department plans and policies.
• Ensure and verify that flight operations are conducted in accordance with applicable FARs and company policy.
• Establish operational, personnel, and performance standards.
• Coordinate between maintenance and flight operations departments.
• Maintain close liaison with the Director of Maintenance to ascertain current aircraft status and forecasts.
• Conduct interviews of operations personnel for hiring and discharging, and establish personnel duty hours.
• Maintain and distribute the Operations Manual and appropriate revisions to required personnel.
• Ensure prompt reporting, filing, and follow-up on required reports to appropriate government agencies.
• Serve as company signatory for the issuance and receipt of Operations Specifications.

Technical Qualifications

• Superior communication and interpersonal skills.
• Analytical and organisational ability.
• Must be able to read, write, fluently speak, and understand the English language.
• Ability to adapt to changes under pressure and maintain composure in high-volume, stressful situations.
• Ability to handle multiple mission-critical projects concurrently with minimal supervision.

As the Assistant Director of Operations, this role oversees trust accounting system administration, custodial platform reconciliation, and team supervision for a trust company serving clients globally, ensuring accounts are serviced accurately and all operational processes are fully documented. The Trust Operations team relies on this work to maintain compliance with BSA, AML, and KYC policies and to deliver timely, accurate weekly reporting to staff across the organisation.

Activities

• Ensure that all accounts are serviced properly and transactions processed accurately and efficiently.
• Reconcile accounts and assets via the trust accounting system, BitGo Trust platform, and bank accounts.
• Assist in providing weekly reporting to staff regarding transactions, accounts, assets, and other material information for the Trust Company.
• Collaborate with Product and Trust Management to identify deficiencies and lead improvements of processes.
• Ensure that processes are sufficiently documented and facilitate the periodic updating of desktop procedures.
• Provides direct team supervision and leadership tasks, including goal setting and performance assessment.

Position Requirements

• Bachelor's or higher degree in Business Administration, Finance, Accounting, Computer Science or a related field.
• 3+ years of relevant experience with Trust Operations and BSA, AML, and KYC policies and procedures.
• Accounting software experience preferred (i.e., AccuTech).
• Knowledge of tax and portfolio accounting functions is a must.
• Excellent written and verbal communication skills.

Assistant Director of Operations shapes the administrative and operational backbone of a Division I football programme, managing recruiting databases, coordinating team travel, overseeing compliance with CAA and NCAA regulations, and serving as superuser for programme software systems. Success in the position means working collaboratively with health, wellness, sports performance, and student development staff to deliver an excellent student-athlete experience and maintain full regulatory compliance for the University of Delaware athletics department.

Operational Focus

• Participate in on-campus recruiting activities for prospective student-athletes, including planning and executing official and unofficial visits.
• Maintain the recruiting database and organise, maintain, and update all files for current and potential student-athlete recruits.
• Prepare and maintain contact lists of players and coaches, and manage high school relationships for on-campus and practice visits.
• Organise, create, and distribute mail-outs, including inspirational and motivational content and university information.
• Check football emails and voicemails daily, respond and distribute as necessary, and welcome visitors to the football offices.
• Assist with all aspects of team travel, including travel itineraries, travel squads, rooming lists, hotel and meal arrangements, transportation, and budget management.
• Serve as a superuser for football programme software systems, and assist with administrative procedures associated with the operation of an NCAA FCS football programme.
• Assist the Director of Football Operations with compliance, ensuring all football operations comply with CAA and NCAA regulations, and coordinate with Event Management staff for championship and post-season contests.
• Reconcile purchasing card purchases, coordinate staff travel, and reconcile recruiting expenses incurred by coaches during off-campus recruiting.

Knowledge Skills & Abilities

• Bachelor's degree and two years of related experience, or an equivalent combination of education and experience.
• Experience in athletics administration, football operations, or coaching football at a highly competitive level.
• Experience adhering to all rules and regulations of applicable university, conference, and NCAA requirements.
• Working knowledge of related NCAA football regulations.
• Experience working with budgets, tracking budgetary expenditures, and providing budgetary controls.
• Demonstrated experience with Microsoft Word, Excel, PowerPoint, and Google programmes.
• Excellent verbal and written communication skills with the ability to work well under pressure.
• Adept at problem-solving, creating contingency plans, and handling emergencies when necessary.
• Demonstrated ability to work effectively with diverse constituencies and develop relationships that enhance departmental goals.
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.

The Assistant Director of Operations produces compliant, high-volume cage operations for a Resort and Casino, managing AML, BSA, and US Patriot Act regulatory requirements while overseeing staffing, guest service, and fiscal budgeting across the department. Reporting directly to the Director of Operations and collaborating with executive management and all resort departments, this role advances a team culture of performance, mutual respect, and continuous operational improvement within a Tribal Gaming environment.

Key Deliverables

• Manage assigned operational functions consistent with the strategic plan and vision for the department and property.
• Ensure compliance with applicable federal, state, and tribal regulatory and gaming internal control standards, including the effective implementation of all AML, BSA, and US Patriot Act regulatory requirements.
• Monitor fiscal budget and operations of assigned departments and marketing strategies to produce short- and long-term profitability.
• Manage the delivery and measurement of guest service consistent with core service standards and brand attributes.
• Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes.
• Develop employee training procedures for supervisory, cashiering, and clerk roles, and maintain an updated knowledge of applicable Gaming Laws and Regulations.
• Maintain an environment that fosters teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, with quality hiring, training, and succession planning processes.
• Oversee all team management aspects, including hiring, training, supervision, evaluation, disciplining, and dismissal of a large, diverse workforce.
• Coordinate scheduling, staffing, job description development, and promotions, and handle issues relating to payroll and Human Resources.
• Participate in external and internal audits and other oversight activities, and meet with executive management to keep them informed about department operations, problem areas, and recommendations.
• Interface with all other departments and directors to foster a positive working environment and support cross-departmental collaboration.

Professional Experience

• Bachelor of Science in Business Administration, with a major in Business, Accounting, Finance, or a related field preferred, or a combination of education and a minimum of 7 years of relevant experience.
• Minimum of 5 years of management or supervisory experience with direct management of 15 or more employees.
• Knowledge of cash management handling, AML compliance, and internal controls required.
• Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Proven ability to train and supervise subordinates and analyse and interpret departmental needs and results.
• Strong oral and written communication skills and excellent public relations and customer service skills.
• Ability to maintain interpersonal working relationships among all personnel and address stressful situations with clients with tact and professionalism.
• Ability to perform assigned duties in an interruptive environment under frequent time pressures and with varying work schedules.
• Must possess a gaming licence or be willing to obtain and maintain one at the discretion of the applicable Tribal Gaming Commission.

Embedded within the school and campus leadership structure, the Assistant Director of Operations develops operational systems across testing environments, facilities, enrollment, and risk management, reporting directly to the Director of Operations or Chief Operating Officer to ensure contractual and regulatory requirements are met. Working closely with the Facility Manager, non-instructional staff, and outside community organisations, this role supports the operational success of a charter school environment and enables uninterrupted daily learning for students and staff.

Areas of Ownership

• Work with the Director of Operations to identify, anticipate, and track operational and tactical risks and provide strategic solutions.
• Manage day-to-day school and campus operations, balancing responsibilities across testing environments, facilities and maintenance, risk management, recruitment, enrollment, and registration.
• Ensure compliance with state, federal, and local charter requirements.
• Manage campus non-instructional personnel to ensure efficient, uninterrupted daily operations and timely completion of tasks.
• Direct, monitor, and manage the Facility Manager and non-instructional staff to maintain a safe and cooperative learning environment.
• Ensure school-wide compliance with health and safety laws, teacher certification, and property insurance inspections.
• Monitor and maintain inventory to ensure the school is fully stocked with adequate textbooks, materials, technology, and supplies throughout the year.
• Manage student information database systems and generate reports as needed, and manage campus food and transportation services.
• Perform periodic property inspections to identify areas needing improvement and communicate findings to the Director of Operations.
• Manage relationships with outside organisations and lead the school's efforts to partner with community leaders.
• Manage administrative staff to ensure smooth operation of the main office, including mailings, attendance reporting, and other tasks.

Education & Experience

• Bachelor's degree or related experience preferred.
• Experience managing others preferred.
• Excellent computer skills, including Microsoft Office programmes Word and Excel.
• Strong critical thinking, problem-solving, and strategic thinking skills.
• Excellent communication skills, both verbal and written.
• Ability to communicate with multiple audiences such as teachers, students, families, vendors, and colleagues.
• Strong time management skills with the ability to manage multiple tasks simultaneously, meet tight deadlines, and maintain a calm, professional demeanour under pressure.
• Demonstrated flexibility, ability to juggle competing priorities, and capacity to work both independently and collaboratively.

Reporting to the Director of Operations, the Assistant Director of Operations oversees all operational activities in a large, automated pharmaceutical distribution center, managing compliance with OSHA, DEA, DOT, and FDA regulations while maintaining expense, quality, and productivity standards. Partnering with sales, HR, and security functions, this role advances workforce development, continuous improvement initiatives, and financial performance across a complex, multi-shift distribution environment.

Role Responsibilities

• Assist in the development of plans and programmes to carry out local strategic initiatives.
• Establish performance expectations and operations policies and standards for local staff to ensure superior customer service and optimum employee performance.
• Direct local operations activities to ensure distribution centre performance within expense plans and maintain quality and productivity standards.
• Ensure compliance with all government and corporate regulations and reporting requirements, including OSHA, DEA, CSMP, DOT, FDA, and corporate safety directives.
• Direct the management of all local security programmes to protect company assets and the welfare of personnel.
• Ensure consistent application of HR policies and practices and maintain optimal employee and management relations.
• Provide leadership and support for ongoing training initiatives, including professional development plans for local management staff and recruitment activities that result in the selection of qualified candidates.
• Direct staff to foster a work environment of creativity, productivity, collaboration, and accountability, and maintain positive working relationships with bargaining unit representatives where applicable.
• Lead local operations in collaboration with the sales team to maintain superior customer service and obtain profitable business.
• Ensure timely, secure, and accurate delivery of products and services through optimum deployment of courier and delivery resources within expense and profit targets.
• Ensure the distribution centre's financial performance meets or exceeds goals by ensuring accounting, budgeting, inventory, profitability, and auditing practices meet established standards.
• Direct management to ensure the accuracy and timeliness of all computer reports and operations, and ensure all building structures, security systems, sanitation facilities, and equipment are maintained cost-effectively.

Background & Experience

• Six Sigma certification or experience.
• 4-year degree or equivalent experience.
• 8+ years of operational experience, including 5+ years of managerial experience.
• 5+ years of leadership experience overseeing distribution operations, including warehouse management, labour management, project management, and financial management.
• 5+ years of change management experience creating and implementing continuous improvement initiatives.
• 5+ years of experience managing managers and supervisors in a production or customer service environment.
• 5+ years of experience developing teams with diverse, multi-cultural, and multi-generational backgrounds.
• Understanding of pharmaceutical supply chain operations from beginning to end.
• Functional system understanding in WMS and Microsoft Office.
• Strong written and verbal communication skills, with emphasis on training, team building, coaching, and interdepartmental interaction.

Sitting at the intersection of business performance management and regional strategy, the Assistant Director of Operations advises Market Segment, Service Line, and Sector Leaders on financial results and pipeline insights while overseeing firmwide planning processes from strategic planning through budgeting for the ASEAN Core Business Services organisation. Operating across finance, markets, talent, and marketing functions, this role ensures governance controls are maintained and that strategic priorities are translated into achievable deliverables for senior leadership within and beyond the region.

Job Functions

• Provide Market Segment, Service Line, and Sector Leaders with timely advice on business performance, relying on reports generated from finance and markets organisations.
• Identify areas for improvement and drive activity to deliver improved metrics in collaboration with leadership, finance, markets, Business Development, and other operations personnel.
• Work with the leadership team to execute strategy by breaking it down into achievable activities and deliverables.
• Provide insights to leadership on sales and pipeline to identify opportunities or gaps in the market and forecast demand, with implications for future headcount and commercial decisions.
• Collaborate with leadership and finance to ensure adequate governance and controls around business development expense management.
• Oversee firmwide planning processes, from strategic planning through revenue, account, and financial planning and budgeting.
• Collaborate with Finance, Markets Finance, and Talent to ensure plans and budgets align with regional direction.
• Collaborate with Marketing and Talent on their activities, providing guidance and insights as required.
• Prepare leadership packs with succinct updates on business performance for senior leadership within and beyond the region.
• Contribute ideas and best practices as a member of the Operations and Enablement team, and be involved in other projects as required.

Minimum Qualifications

• Bachelor's degree in business.
• At least 5 years of experience in a professional services-related role.
• At least 3 years of experience in a manager role.
• Financial literacy and the ability to interpret results, provide performance advice, and forecast areas requiring leadership focus.
• Strong relationship-building skills and the ability to work with multiple stakeholders at all levels across the organisation.
• Strong communication skills and the ability to manage competing interests to find suitable outcomes.
• Ability to manage projects from start to finish, meet demanding timeframes and tight deadlines, and manage change in a complex environment.
• Strong understanding of firmwide systems and processes, and experience in managing and developing staff.
• Understanding of ASEAN cultures desirable.

A key member of the distribution and operations organization, the Assistant Director of Operations oversees receiving, replenishment, returns, and night shipping functions in an automated direct sales warehouse, applying expertise in inventory control and union labour management to drive efficiency and cost reduction. Collaborating across sales, purchasing, transportation, HR, and maintenance functions, this role develops performance-based metrics and implements new technology to sustain daily operational excellence and monthly cost forecasting.

What You'll Do

• Identify and plan for staffing requirements based on knowledge of warehousing and forecasted volume.
• Make decisions based on experience in shipping, receiving, and inventory control, and ensure procedures and processes match operational requirements.
• Train and implement new technology and processes while maintaining productivity.
• Track and plan for fixed and variable labour costs.
• Develop and implement performance-based metrics to drive results and coach teams.
• Create and monitor projects for direct reports to drive improvement within operations.
• Drive tangible growth and improvements in efficiency, cost reduction, and resource optimisation.
• Partner with sales, purchasing, transportation, payroll, HR, and maintenance functions to identify opportunities for improving customer service and reducing cost.
• Lead multi-functional and cross-shift teams to launch and implement new products, processes, and technology.
• Direct programmes to ensure the safety of all personnel, equipment, and property, and provide safety instruction and immediate medical attention to injured employees as necessary.
• Coach and develop direct reports to follow correct procedures for reporting.
• Implement individual and collective accountability, reward and recognition programmes, and communications designed to develop leaders and frontline employees.

Required Qualifications

• A relevant Bachelor's degree or equivalent in Engineering, Supply Chain, Business, or Logistics Management.
• 5+ years of direct management-level experience within an automated distribution environment.
• 7+ years of operations management experience, including working with union labour forces.
• Supply chain management experience.
• Functional system understanding in WMS and Microsoft Office.
• Ability to learn and work with material handling equipment.
• Strong verbal, presentation, and written communication skills.
• Ability to work non-traditional business hours, including evenings, nights, and weekends when required, and across multiple shifts.

Enabling ImpactED's mission to deliver high-quality research and consulting depends on the Assistant Director of Operations, who develops and monitors the annual budget, manages contractor and vendor relationships, and oversees marketing strategy implementation for the organisation. Serving as a core team member reporting to the Executive Director and working alongside all ImpactED staff, this role advances organisational effectiveness by building operational systems, supporting hiring, and co-creating annual strategic objectives.

Day-to-Day Responsibilities

• Develop and monitor the annual budget and project budgets in collaboration with the business office.
• Support hiring, onboarding, and training of consultants, staff, and fellows.
• Manage contractor setup and maintenance, and oversee the payment process for research participants and advisory committee members.
• Manage team operations, including office management, scheduling, team-building, and meeting logistics.
• Manage event logistics for training and events.
• Create and maintain systems and processes to maximise efficiency and support continuous improvement, including time tracking, project management, and workflow monitoring.
• Conduct market and product or service research, develop systems for prospecting and tracking new clients, and support proposal writing, contract development and execution, and grant reporting.
• Manage the development and implementation of a marketing and social media strategy.
• Collaborate with the team to develop and implement annual strategic objectives.

Qualifications & Experience

• Bachelor's degree and 3–5 years of relevant experience required, with 5–7 years preferred.
• Experience developing and maintaining operational systems and processes.
• Experience with management of staff or contractors preferred.
• Understanding of financial and budgeting processes.
• Proven project management and organisational skills, including the ability to manage shifting priorities across multiple projects.
• Exceptional writing, editing, proofreading, and verbal communication skills.
• Ability to work independently and as a member of a collaborative team, communicating effectively and proactively about deadlines and support needs.
• Ability to learn and become proficient in online databases and platforms, including Google Suite, Qualtrics, PowerBI, Salesforce, and Smartsheet.

As the Assistant Director of Operations, this role oversees the in-year delivery of charity events and activities, developing the annual Engagement Plan and directing event management and fundraising staff to ensure successful delivery against fundraising and communications objectives. The charity's regional volunteer community and Army chain of command rely on this work to maintain strong County Chair relationships, meet budget and timeline targets, and sustain the organisation's capacity to deliver impactful public engagement.

Scope of Work

• Lead the in-year delivery of charity events and activities in support of Fundraising and Communications and Marketing plans.
• Ensure the interface with the regionally based volunteer community and the regional Army chain of command, and serve as the primary point of contact for County Chairs and other advocates.
• Develop the annual Engagement Plan, drawing on supported Fundraising and Communications and Marketing Plans, and articulate events to be delivered with measures of effectiveness and resources apportioned for each activity.
• Direct the activity of event management and fundraising staff in the delivery of successful events, project managing, troubleshooting, and reprioritising as required.
• Attend Senior Management Board meetings and, where appropriate, Trustee Board meetings and sub-committees.

Skills & Qualifications

• Experienced and proven planner, adept at synchronising activity, managing and allocating resources, and delivering expected outcomes to time, cost, and specification.
• Well-developed writing and oral communication skills, with the ability to synthesise information and write and present policy papers, briefs, and reports under time pressure.
• Exceptional organisational and critical thinking skills with the ability to perform complex tasks and prioritise projects.
• Excellent interpersonal skills and the ability to work effectively with all elements of the charity and supporting volunteers.
• Computer literate and comfortable with MS Office tools and social media platforms.
• Competent in budget management.
• Some military experience or an understanding of the military is advantageous.
• Project management and HR management qualifications or skills are desirable.

Assistant Director of Operations oversees application review, CRM administration, and admissions processing for graduate programmes across science, engineering, and business at a university undergoing a departmental reorganisation. The work directly supports the Executive Director of Graduate Studies and two Associate Directors in designing a high-functioning Graduate Enrollment department and delivering accurate, timely admissions decisions and student services.

Work Activities

• Review, evaluate, and make decisions on applications for programmes across the university, including science, engineering, and business.
• Process decision and funding letters, deferral requests, and application and programme changes.
• Set up and update application forms and create communications and mailings.
• Attend to basic data requests and reports.
• Assist with the Fulbright scholar programme, including processing forms for incoming students, renewing tuition for returning students, and accurately tracking programme composition.
• Assist with the annual PhD visit, orientation, BS/MS information sessions, and other events.
• Support the Graduate Studies email inbox and provide weekly coverage for office hours.
• Assist with other admissions-related activities as required, including marketing and enrolled student handoff to the Student Success team.

Requirements

• Bachelor's degree required, or equivalent experience.
• 1–2 years of professional work experience, preferably in a higher education admissions setting.
• CRM experience, preferably with Slate.
• Highly detail-oriented with a flexible and independent work ethic.
• Excellent writing skills.

The Assistant Director of Operations coordinates on-air and producing duties, personnel scheduling, and traffic reporting across multiple markets for a broadcast radio organization, supporting the Director of Operations and assuming leadership responsibilities in their absence. Collaborating with production and management staff, this role guides accurate, timely traffic information delivery and ensures the department maintains the scheduling, training, and operational standards required for a high-volume, deadline-driven broadcast environment.

Performance Expectations

• Assist in personnel scheduling and monitor and order supplies.
• Ensure affidavits are completed promptly.
• Assist in the training of new employees.
• Cover on-air and producing duties as needed.
• Accept leadership responsibilities when the Director of Operations is out of the office or unavailable.

Experience & Qualifications

• 4-year college degree, preferably in Broadcast Journalism or Communications.
• 4+ years of medium- to large-market on-air radio or traffic reporting experience.
• Prior management experience preferred.
• Proven ability to handle traffic reports of various formats and produce traffic information for multiple markets.
• Knowledgeable about local coverage area geography and roadways, mass transit, and traffic patterns.
• Understanding of police scanners is a plus.
• Adept at working in a fast-paced, deadline-oriented, collaborative environment.
• Strong attention to detail and ability to plan, organise, set priorities, and multitask.