ASSET PROTECTION MANAGER JOB DESCRIPTION

Retail shrink has a cost. Measured in fractions of a percentage point, those fractions compound into structural margin loss across a multi-store territory when no one is accountable for the investigation programs, physical security deployments, and field coaching that contain them. An Asset Protection Manager holds that accountability, carrying Wicklander-Zulawski-certified interview authority alongside budget responsibility for CCTV infrastructure, access control, and contract guard services across an assigned geographic area. The role reports into senior Asset Protection leadership and is evaluated on shrink reduction outcomes, not activity volume.

As the Asset Protection Manager, you lead the full suite of loss prevention, physical security, and internal investigation programs for a defined multi-store retail territory, directly influencing inventory shrink rates and bottom-line profitability. You partner daily with district managers, store leadership teams, and HR, while maintaining active relationships with local law enforcement and regulatory agencies that retail-specific investigations routinely require.

Career Impact: Building a multi-unit Asset Protection portfolio with Wicklander-Zulawski certification and documented shrink-reduction results positions you for Senior Director-track roles in retail security organizations.

Business Impact: Your investigations and shrink programs directly defend the gross margin of every store in your territory, results that district and divisional leadership read on the P&L each period.

Growth Opportunity: Exposure to enterprise exception-based reporting systems, Sarbanes-Oxley-related inventory controls, and multi-format retail operations expands your competency set toward corporate security strategy and risk management leadership.

• Lead multi-store shrink reduction programs by analyzing exception-based reporting data to identify root causes and implement targeted improvement strategies.
• Conduct and document investigations into internal theft, external theft, fraud, and policy violations in strict adherence to established legal and procedural standards.
• Perform comprehensive operational compliance audits across assigned stores, covering cash handling, inventory controls, and physical security systems.
• Partner with district managers and store leadership teams to develop and execute territory-specific Asset Protection plans and awareness initiatives.
• Manage physical security infrastructure, including CCTV, alarm systems, and access control, to ensure all systems meet company standards and remain fully operational.
• Coordinate with HR, Legal, and Associate Relations on investigations involving employment law allegations, including workplace violence and wage and hour matters.
• Coach and train store teams on shrink awareness, safe behavior protocols, and exception-reporting compliance during in-person visits and territory meetings.
• Maintain active working relationships with local law enforcement, prosecuting offices, and emergency management agencies to support criminal case referrals and prosecutions.

• Bachelor's degree in criminal justice, business, or a related field, or equivalent work experience.
• 5 or more years of retail Asset Protection or Loss Prevention experience, with demonstrated multi-store or multi-unit scope.
• Proficiency in conducting internal investigations, including structured interview and interrogation techniques at a certified level.
• Working knowledge of physical security systems, including CCTV, alarm systems, and access control platforms.
• Ability to analyze shrink data and exception-based reporting outputs to develop evidence-based corrective action plans.
• Strong verbal and written communication skills, including the ability to present findings to executive leadership and testify in legal or union hearings.
• Demonstrated ability to manage multiple simultaneous investigations while maintaining confidentiality and procedural integrity.
• Sound understanding of relevant penal codes and civil recovery processes as applied in retail loss prevention contexts.

• Wicklander-Zulawski certification in interview and interrogation techniques, or Certified Forensic Interviewer (CFI) designation.
• Experience in grocery retail operations, including food safety regulatory compliance and back-room receiving controls.
• Familiarity with Sarbanes-Oxley inventory control requirements as applied to distribution center or retail data access environments.
• Prior experience managing contract security vendor relationships, including scheduling, invoice review, and performance oversight.

• Shrink rate as a percentage of sales, measured period-over-period across the assigned store territory.
• Investigation closure rate, tracking the proportion of opened cases resolved within defined timeframes.
• Compliance audit score per store, reflecting adherence to cash handling, physical security, and inventory control standards.
• Contract security utilization variance, measuring actual hours deployed against budgeted hours per facility.
• Law enforcement referral and prosecution rate, tracking cases forwarded to and accepted by prosecuting offices.
• Typical tools: exception-based reporting platforms (commonly Sysrepublic or equivalent); CCTV and access control management systems; case management software.

• Base Salary Range: $75,000 – $105,000 annually, depending on territory size and seniority
• Bonus: Annual performance bonus, typically 10–15% of base salary tied to shrink KPIs
• Equity: Generally not offered at this level; RSUs possible at senior-tier retailers
• Health Benefits: Medical, dental, and vision coverage; employer contributes to premiums
• PTO: 15–20 days annually, plus company holidays
• Common Perks: Vehicle allowance or mileage reimbursement, company-issued mobile device, and employee discount programs

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. Employment is contingent upon the successful completion of a background check, which may include a criminal history check and, where applicable, a credit history review consistent with the investigative nature of this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process should notify the recruiting team at the time of application.

The Asset Protection Manager owns the full Safe and Secure program for a distribution facility, leading investigations into vehicle theft, gate controls, and large-scale risk mitigation while building facility improvement plans. Reporting to facility leadership, this role partners with the Inventory Control team, HR, and local law enforcement to reduce theft and fraud and sustain business continuity.

Key Responsibilities

• Lead, recruit, hire, and onboard Safe and Secure Team associates and technicians.
• Set clear expectations and provide consistent coaching and follow-up to resolve issues.
• Maintain an effective schedule to meet facility goals.
• Build and maintain strong working relationships with the Facility Leadership Team on matters of associate safety, site safety, site security, inventory control, crisis management, and business continuity.
• Integrate with daily operational processes to ensure Enterprise Safe and Secure Program elements are in place.
• Identify new risks proactively and implement solutions in partnership with relevant stakeholders.
• Work daily with the Inventory Control team to monitor all vehicles assigned to and in transit to the facility.
• Research and track vehicle exceptions and manage the stolen vehicle reporting process.
• Attend weekly calls and meetings to maintain a strong working knowledge of processes and key issues.
• Lead all investigations about stolen vehicles in partnership with appropriate stakeholders.
• Manage gate controls and key access points in collaboration with third-party vendors to ensure consistent security controls.
• Manage the Safe and Secure technology infrastructure to ensure all tools are functioning properly and used efficiently.
• Manage the Card Access process and oversee timely badge issuance and appropriate building access.
• Conduct daily production walks with business partners, document issues, and implement immediate solutions.
• Coach the associate team on safety and security roles and lead all new hire Safe and Secure training.
• Build and implement facility improvement plans for recurring or large-scale risks.
• Support implementation of EH&S protocols through training, site assessments, and improvement plans.
• Track and report on key performance indicators and exception-based reporting to mitigate risk and identify trends and root causes.
• Provide project management support for key market initiatives and address Safe and Secure issues at nearby facilities as directed.
• Ensure investigations of internal and external theft and fraud are properly conducted in close partnership with HR and applicable departments.
• Maintain active relationships with local police, fire, prosecuting offices, and emergency management agencies.
• Foster open and productive working relationships with applicable internal departments.
• Exercise prudent discretion regarding confidential and sensitive personnel information.

Required Qualifications

• Bachelor's degree required.
• OSHA 10 Hour Training Certification preferred.
• Minimum 5 years of Asset Protection leadership experience, preferably in distribution, warehousing, and fulfillment environments.
• Minimum 3 years of direct team supervision and management experience.
• Experience implementing risk mitigation programs to improve profitability in complex business environments.
• Experience investigating and resolving theft and fraud issues.
• Experience leading OSHA program implementation within a distribution, warehousing, or fulfillment environment.
• Crisis management leadership experience.
• Strong analytical and data-driven skill set.
• Ability to create, develop, and implement process improvements.
• Knowledge of Microsoft systems.
• Excellent verbal and written communication skills.
• Exceptional organisational skills with strong attention to detail and the ability to prioritise multiple tasks.

Embedded within the Corporate Security team, the Asset Protection Manager develops and implements strategies to prevent asset loss across global last-mile business units while ensuring fleet safety, Sarbanes-Oxley compliance, and workplace violence programs are maintained. Working closely with law enforcement partners and operational leadership, this role advances a theft prevention culture that reduces shortage and protects company assets across distribution and retail environments.

Core Functions

• Engage global last-mile business units to share best practices and improve end-to-end customer outcomes.
• Resolve theft by conducting high-quality investigations in shortage focus areas while adhering strictly to policy, procedures, and leadership guidance.
• Assist in implementing a company-wide program focused on the protection of company assets.
• Mitigate significant security risks by designing and implementing strategies and programs to prevent and reduce loss of assets while optimising costs.
• Ensure fleet safety and security are a top priority.
• Support the Corporate Security team in workplace violence programs, travel security, risk intelligence, executive protection, labour strike response, and corporate investigations.
• Drive a theft prevention culture by implementing action plans to reduce shortage through improved processes and merchandise protection standards.
• Conduct theft investigations and partner with law enforcement to prosecute crimes against the company.
• Ensure internal controls meet Sarbanes-Oxley requirements related to data centre access controls, inventory control, and record-keeping.
• Develop business cases to secure the required approval, financial and technical resources, and management support to enact desired changes.
• Respond to incidents and submit appropriate documentation in accordance with policy and procedures.
• Assist management during accident or injury investigations and root cause analysis.
• Assist with the site emergency action plan and liaise with local first responders as needed.
• Apply continuous improvement principles to identify process improvements.
• Model safe behaviours at all times and maintain a clean work area.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Qualifications & Experience

• Bachelor's degree in a related field, or a minimum of 4 years of relevant experience, including military service.
• Preferred minimum 2 years of retail or distribution asset protection experience, or equivalent law enforcement experience.
• Minimum 3 years of experience with security equipment, including intrusion detection devices, access control systems, and video review systems.
• Effective communication skills, both verbal and written.
• Ability to work both independently and as part of a team.
• Ability to manage workload and prioritise tasks independently.
• Ability to learn and adapt to current technology needs.
• Welcoming and helpful attitude toward visitors and team members.

Reporting to district and executive leadership, the Asset Protection Manager manages the Territory Shrink Program by analysing shrinkage trends, determining root causes, and implementing improvement strategies across an assigned portfolio of retail stores. Partnering with operators, district managers, and store teams, this role shapes inventory excellence and business continuity outcomes by delivering audits, investigations, and Asset Protection training across the territory.

Primary Duties

• Work with business partners, district managers, and store teams to drive strategic objectives and execute programs supporting profitability, inventory excellence, and business continuity.
• Maintain and track inventory and outlier performance for each store in the assigned area.
• Pursue shrinkage trends and devise improvement strategies in partnership with operators, district managers, and store teams.
• Manage the Territory Shrink Program by analysing shrinkage trends, determining root causes, devising improvement strategies, and providing recommendations to address gaps in execution.
• Perform comprehensive audits of the assigned region to analyse business operations and ensure policy and procedural compliance.
• Conduct Asset Protection training for territory, district, and store teams, both in person and by telephone.
• Participate in territory and district visits and calls to strengthen partnerships and improve awareness of Asset Protection efforts and initiatives.
• Present findings, patterns, trends, and proposed solutions to executive leadership.
• Manage investigations, audits, store visits, and other assigned duties.
• Manage exception-based reporting software to identify areas of loss or exposure.
• Initiate, manage, and document all investigations relating to internal theft, external theft, fraud, and policy violations.
• Conduct face-to-face and telephone interviews with team members suspected of internal theft, fraud, or policy violations.
• Assist in coordinating physical security programs, including alarms, CCTV, safes, and related systems.

Skills & Qualifications

• Bachelor's degree from a four-year college or university, or three or more years of multi-unit related experience, or an equivalent combination of education and experience.
• Wicklander-Zulawski certification in interview and interrogation techniques required.
• Certified Forensic Interviewer designation preferred.
• Minimum 5 years of Asset Protection experience.
• Minimum 3 years of multi-unit experience.
• Strong leadership skills, with a strategic, proactive, and growth-oriented approach.
• Proficient knowledge of accepted internal investigation processes and methodologies in a retail environment.
• Strong partnership, interpersonal, and collaboration skills.
• Solid conflict management skills with the ability to work independently in stressful situations.
• Proficient project planning skills, including the ability to organise, prioritise, and control responsibilities to meet deadlines in environments with overlapping or conflicting priorities.
• Self-motivated with highly effective time management skills.

Sitting at the intersection of retail operations and occupational safety, the Asset Protection Manager leads shrink and accident reduction strategies across an assigned region of grocery stores while serving as a subject matter expert for Asset Protection, food safety compliance, and safety program communications. Operating across regional operations, Team Member Services, law enforcement, and third-party contractors, this role builds business partnerships and delivers data-driven investigations that reduce margin erosion and protect team member and customer safety.

Duties

• Monitor, manage, and audit all aspects of physical security within the assigned region to ensure alarm systems, access control, and CCTV standards are operational and compliant.
• Conduct detailed business audits to identify exposure to margin erosion, policy breakdowns, systemic issues, and shrink opportunities.
• Analyse the work environment to control, eliminate, and prevent accidents.
• Act as a subject matter expert, teacher, and trainer for all Asset Protection and Occupational Safety matters in partnership with regional operations and store team leaders.
• Conduct financial and operational investigations relating to safety programme compliance, margin erosion, profit loss, and dishonesty, utilising data to identify opportunities and suggest business improvements.
• Partner with Team Member Services to complete investigations and interviews.
• Partner with store teams to reduce accidents, cash loss, and merchandise loss, and help establish best practices and programmes to minimise risk and improve service.
• Support all store operations objectives to enhance service, safety, and district profitability.
• Manage the Global Asset Protection and Safety Communications and Awareness programme throughout the region, guiding store team leaders to achieve required team member participation rates.
• Maintain and understand statistical information, accident data, and case reporting materials.
• Act as a liaison between local authorities, law enforcement, third-party security contractors, regulatory agencies, Environmental Health, and the organisation.
• Partner with regional food safety teams to ensure all regulatory and compliance expectations are met to reduce incidents and maintain standards.
• Build region-specific shrink and accident reduction strategies and utilise resources to achieve goals.
• Partner with the regional receiving team to ensure back-room compliance measures are executed.

Requirements

• Minimum 8 years of retail Asset Protection and Safety experience.
• In-depth understanding of grocery retail operations.
• Strong business and financial acumen.
• Knowledge of Health and Safety, Food Safety regulations, and industry best practices.
• Ability to develop data-driven strategic plans and conduct professional, data-driven investigations.
• Ability to effectively teach, train, and influence associates at all levels of the organisation.
• Ability to effectively communicate at all levels of the organisation.
• Team-focused approach with the drive to build business partnerships and strategic relationships.
• Exceptional time management, prioritisation, and follow-through skills, with the ability to multi-task and adapt to change.

A key member of the division leadership team, the Asset Protection Manager leads the planning, budgeting, and execution of corporate Asset Protection programs across a multi-store retail division while serving as a subject matter expert for shrink reduction, CCTV and access control systems, and waste management initiatives. Collaborating across store management, merchandising, and district coordination functions, this role enables measurable progress toward Asset Protection goals through period and quarterly review meetings and development of best-practice policies.

Functions

• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Travel regularly to stores to ensure execution of Asset Protection initiatives, maintaining after-hours and weekend availability.
• Review and prepare case reports for criminal prosecution and testify in civil, criminal, and union hearings.
• Maintain relationships with local, state, and federal law enforcement and represent company interests.
• Interact with the technology team and vendors to ensure Asset Protection capital expenditures and repairs are installed to company specifications.
• Prepare budgets for uniformed and undercover security, capital expenditures, Asset Protection associates, and expenses.
• Communicate and analyse inventory and bottom-20 results.
• Collaborate with key division positions to explore, identify, and implement Asset Protection initiatives and remedy deficiencies.
• Partner with division leadership to identify and resolve conditions affecting shrink, safety, and profitability by establishing programmes, auditing for compliance, and communicating awareness.
• Develop and communicate short- and long-term division plans and budgets to achieve Asset Protection goals and monitor key performance indicators to ensure forward progress.
• Ensure development and implementation of corporate and division best-practice programmes, policies, and strategies for Asset Protection and shrink reduction.
• Enable leadership to incorporate Asset Protection into operational and merchandising strategy and lead periodic and quarterly review meetings to focus on achieving Asset Protection goals.
• Serve as subject matter expert and lead the division in executing company Asset Protection and waste management initiatives.

Experience & Qualifications

• Bachelor's degree.
• Wicklander Certification, CPP, or CFI certification preferred.
• Minimum 5 years of retail Asset Protection experience in a multi-store format.
• Experience in store management, merchandising, or district coordination preferred.
• Knowledge of CCTV, alarm, access control, and locking systems.
• Knowledge of enterprise systems.
• Proficient at developing effective solutions to diverse business problems.
• Excellent operational, consultation, and problem-resolution skills.
• High integrity, sound business judgement, and ability to maintain confidential information.
• Ability to collaborate with and influence stakeholders across all organisational levels.
• Excellent oral and written communication skills.

Effective shrink control and retail safety across a multi-store field territory depend on the Asset Protection Manager, who produces exception-based reporting analysis, leads internal and external theft investigations, and delivers operational audits that improve cash handling and inventory accuracy. Based within a senior field Asset Protection structure, this role serves as a direct advisor to area directors and regional leadership on emergency management, crisis response, and physical security matters.

Accountabilities

• Deliver best-in-class training rooted in the organisation's culture and core values.
• Produce reporting and research using exception-based reporting systems and investigative tools to investigate and minimise losses.
• Influence regional and store retail partners to minimise risk to people and property.
• Conduct retail store operational audits to foster operational excellence, improve cash handling procedures, ensure risk-based compliance, and improve inventory accuracy and shrink performance.
• Deliver support to senior field Asset Protection management during major security incidents such as natural disasters or workplace violence.
• Coordinate all investigations into external and internal theft and fraud-related concerns.
• Input loss-related incidents into case management systems.
• Advise area directors, regional and store leadership teams on security, emergency management, crisis response, and safety-related matters.
• Support or lead the resolution of incidents involving loss, safety, emergency management, crisis response, and physical security across retail locations.
• Analyse inventory shrink results and work closely with retail leadership to develop strategies to reduce losses from external theft, internal theft, and operational errors.

Technical Qualifications

• Bachelor's degree, or 2–3 years of relevant life safety and security experience.
• Direct experience identifying and leading internal investigations.
• Minimum 5 years of multi-store retail operations management experience, including experience across multiple retailers.
• Formal interview and interrogation training; Wicklander-Zulawski preferred.
• Experience utilising exception-based reporting tools, specifically Sysrepublic.
• Outstanding communication skills, including a demonstrated ability to influence at all levels of an organisation.

As the Asset Protection Manager, this role delivers corporate Asset Protection strategies across an assigned area by implementing physical security plans, directing Loss Prevention staff on theft case development, and administering shrink reduction programs for new stores and remodels. The Loss Prevention team relies on this work to maintain law enforcement relationships, ensure CCTV and key guide compliance, and keep Asset Protection leadership informed of all major cases and pertinent activities.

Activities

• Develop and administer Asset Protection strategies and programmes to reduce inventory shrinkage and losses, visiting stores and engaging teams regularly, including attending operational meetings.
• Budget and plan for remodels and new stores in terms of Asset Protection tools and strategies.
• Lead the effective execution of corporate Asset Protection programmes and initiatives.
• Implement physical security plans and tools, including cameras and key guides, and direct assigned Loss Prevention staff on building effective internal and external theft cases.
• Review and analyse data and data systems to identify and implement process improvements.
• Ensure execution of the company's Asset Protection programme for the assigned area and display leadership in delivering expected results.
• Act as a liaison with local law enforcement and government agencies as appropriate.
• Participate in store training activities.
• Keep Asset Protection leadership informed of all major cases and pertinent activities.

Position Requirements

• Bachelor's degree or equivalent knowledge gained through formal education, specialised training, or additional job experience.
• Wicklander-Zulawski or POST interview and interrogation training preferred.
• Minimum 5 years of related Asset Protection and Loss Prevention experience.
• Knowledge of financial operations and processes.
• Operating and installation knowledge of retail CCTV systems.
• Knowledge of law as it pertains to Asset Protection activities.
• Strong leadership and organisational skills.
• Analytical skills to diagnose root causes of deficiencies and develop approved solutions under pressure.
• Ability to use strategic thinking to minimise exposure to emerging threats and trends.
• Ability to influence the activities and results of those who are not direct reports.
• Proficient computer skills, including Microsoft Word and Excel.
• Effective verbal and written communication skills across all levels of internal and external stakeholders.

Asset Protection Manager leads store-level Asset Protection processes, conducts investigations covering theft, fraud, employment law allegations, and EEOC matters, and monitors operational shrink compliance across an assigned retail banner. The work directly supports store management, HR, and legal teams by delivering case reports, representing the company in unemployment and union hearings, and maintaining communication channels with law enforcement and government agencies.

Operational Focus

• Train, implement, and monitor store Asset Protection processes and personnel.
• Conduct investigations of theft, fraud, misappropriation, and employment law allegations, including sexual harassment, discrimination, workplace violence, and wage and hour issues.
• Monitor compliance with programmes and processes designed to reduce operational shrink.
• Promote adherence to company policies and procedures and report and escalate noted deficiencies as appropriate.
• Conduct regular store inspection checks to ensure compliance with all operational processes related to shrink reduction, loss controls, and physical security, assisting with follow-up action plans or maintenance calls as needed.
• Assist in developing and implementing proactive Asset Protection and shrink reduction initiatives and strategies for all stores.
• Monitor in-store and banner office Asset Protection shrink programmes and distribution centre security programmes and make recommendations to ensure effectiveness.
• Promote the use of the Exception Reporting System to ensure compliance with goals and objectives.
• Present facts at unemployment, EEOC, and union hearings as appropriate and testify in court as the company expert on investigations as needed.
• Ensure all Asset Protection and security personnel are properly trained, including training store management and employees in shrink awareness, operational shrink processes, internal and external theft, and serious incident awareness.
• Maintain formal and informal communication channels throughout the organisation and act as a liaison with government agencies, law enforcement, community groups, and judicial agencies.
• Prepare and submit investigation case reports, employment-related investigation reports, store inspection reports, and store shrink action plan recaps to the appropriate levels of management.
• Assist in the recruitment, selection, and supervision of store Asset Protection candidates and personnel, including assigning work, setting goals, reviewing performance, and recommending promotions or salary changes.
• Assist in developing short- and long-range plans for Asset Protection personnel.

Knowledge Skills & Abilities

• College degree preferred.
• Minimum 5 years of experience as an Asset Protection Specialist or equivalent.
• Knowledge of city, county, and state penal codes, particularly those related to shoplifting, arrest, courtroom demeanour, and bad check collection.
• General computer proficiency, including Word, Excel, and email.
• Ability to influence and work with and through others to achieve desired results.
• Strong oral and written communication skills, including the ability to make effective presentations to groups and interact effectively with a wide variety of people in person and by telephone.
• Strong interpersonal skills for effective interaction across all levels of the organisation.
• Analytical ability to handle administrative duties and maintain accurate, safe, and thorough completion of work activities.
• Ability to concentrate and manage frequent interruptions.
• Multitasking orientation.
• Ability to travel extensively across the banner, including overnight travel, with access to personal transportation.

The Asset Protection Manager delivers Asset Protection coverage across a geographically assigned area that encompasses retail and outlet stores, transportation assets, attended donation centers, warehouses, and Job Training and Education Centers for Evergreen Goodwill, conducting compliance audits, managing CCTV infrastructure, and leading shrink deterrence programs. Reporting to the District Asset Protection Manager and Senior Director of Asset Protection, this role builds associate safety knowledge through quarterly training meetings and supports the broader Safety team in evacuation drills, hazard reporting, and new store openings.

Key Deliverables

• Maintain evidence appropriately in all cases and pursue restitution as appropriate.
• Forward all written requests for civil compromise, attorney communications, and reports of non-productive detentions to the Senior Director of Asset Protection promptly.
• Perform all job functions in a safe, ethical, and legal manner and protect the organisation from foreseeable litigation at all times.
• Employ all available technological tools, including CCTV, POS, time and attendance systems, alarm systems, and databases.
• Actively participate in physical inventories and monitor inventory processes in the area of assignment.
• Ensure all CCTV equipment is clean, functional, and operating properly, and assist in the installation, movement, or repair of equipment as requested.
• Schedule budgeted contract security hours to achieve the most effective results and review all security company invoices for proper billing.
• Conduct regular, random, and pinpoint surveillances at assigned facilities during both open and closed hours.
• Conduct and document regular operational compliance audits at each facility, covering cash handling, cash office procedures, locker checks, bag checks, seal control, alarm procedures, key control, opening and closing procedures, discrepancy reporting, employee purchasing, mishandling, safety compliance, and identification badge compliance.
• Conduct regular audits of facility key control and verify that alarm call lists, access lists, and safe combinations are current and properly maintained.
• Conduct and document quarterly training meetings at assigned facilities on Asset Protection, loss prevention, safety, and security topics, maintaining meeting notes with attendee signatures.
• Attend Asset Protection, security, and safety training as directed.
• Assist the Safety team as requested and regularly participate in evacuation drills and safety meetings.
• Uphold safe work practices, train and educate employees on safety requirements, and report any potential hazards or accidents.
• Assist with new store openings and closures, protecting assets throughout construction and closing phases.
• Submit timely reports, documents, and schedules as directed and keep the District Asset Protection Manager informed of all significant events.

Professional Experience

• Bachelor's degree with 2 years of relevant experience.
• Associate's degree preferred.
• Loss Prevention Qualified (LPQ) certification preferred, or LPQ certification to be obtained within 6 months of hire.
• Minimum 3–5 years of retail loss prevention and asset protection experience, with substantial experience deterring shoplifters in a safe, legal, and ethical manner.
• Minimum 2 years of supervisory experience.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills, including the ability to write clear, concise, grammatically correct reports.
• Ability to work with minimal supervision.
• Superior time management, prioritisation, problem-solving, and decision-making skills.
• Ability to analyse and interpret data, and to organise, sort, and categorise information.
• Stress management skills with strong observation skills and good day and night vision and hearing.
• Ability to travel across varied terrain at a rapid pace, climb ladders, and use lift and material-moving equipment.
• Ability to sit or stand for moderately long periods and use standard office and communication equipment.

Embedded within district operations, the Asset Protection Manager oversees internal and external theft investigations, develops shrink reduction plans, and supervises contract guard services across an assigned area of retail stores. Working closely with the district manager, Associate Relations, Human Resources, and Legal, this role delivers prosecution support, compliance audits, and security program recommendations that protect customers, associates, and company property.

Areas of Ownership

• Protect customers, associates, and company property.
• Promote adherence to company policies, procedures, rules, regulations, and guidelines.
• Perform required compliance audits as directed.
• Work closely with the district manager, district staff, and Asset Protection staff.
• Investigate both internal and external theft and human resources issues, including sexual harassment, workplace violence, and wage and hour issues, in close partnership with Associate Relations, Human Resources, and Legal.
• Report investigation findings to Human Resources, Legal, and respective executive operations personnel for disposition.
• Assist law enforcement with investigations and prosecutions.
• Develop shrink reduction plans and strategies for the assigned area.
• Monitor in-store security programmes and make recommendations to ensure their effectiveness.
• Supervise contract guard services in the assigned area.

Education & Experience

• Bachelor's degree preferred.
• Wicklander-Zulawski certification preferred.
• Minimum 3 years of Loss Prevention and Asset Protection management experience.
• Knowledge of city, county, and state penal codes, particularly those related to shoplifting, arrest, courtroom demeanour, and bad check collection.
• Strong ability to interview witnesses and suspects and to testify in legal, union, and unemployment hearings.
• Strong analytical and problem-solving skills.
• Great interpersonal skills with the ability to interact across all levels of the organisation.
• Ability to conduct investigations with sound interviewing and interrogation skills.
• Ability to manage multiple ongoing in-depth investigations simultaneously.
• Ability to maintain a strict level of confidentiality.
• Ability to assimilate information quickly.
• Ability to work long hours in a fluid environment without direct supervision.