APPRENTICE ENGINEER RESUME EXAMPLE

Updated: July 27, 2024 - As an Apprentice Engineer, you'll work in a small team, providing frontline support by responding to customer calls and tickets, and ensuring efficient issue resolution across various communication platforms. Your responsibilities also include liaising with industry partners to manage supplier orders and logging and resolving issues through provider portals.

Tips for Brand Manager Skills and Responsibilities on a Resume

1. Apprentice Engineer, Chevron Corporation, San Ramon, CA

Job Summary:

  • Providing support to the IT team via the Service Desk. 
  • Providing 1st line operational support for computer systems, network, voice, data and video infrastructure for Shearwater
  • Providing 1st line technical support for Shearwater via ticketing system, email or phone.
  • Providing administrative and follow-up support on 2nd/3rd Line tickets, ensuring 2-way communication between Users and Support
  • Assisting with the record capturing and hardware asset management
  • Editing and adding to the IT Knowledge Base
  • Completing routine hardware and software maintenance tasks
  • Assisting in the purchasing of IT equipment and supplies
  • Assisting with user setups, user creation, and sourcing of IT equipment for employees.
  • Keep up to date with technical development in the field of IT 
  • Assisting the IT team with any projects, changes or implementations throughout the organisation. 


Skills on Resume:

  • Technical Support Skills (Hard Skills)
  • Customer Service Skills (Soft Skills)
  • Ticket Management (Hard Skills)
  • Hardware Asset Management (Hard Skills)
  • Knowledge Base Management (Hard Skills)
  • Routine Maintenance (Hard Skills)
  • Procurement Skills (Hard Skills)
  • Project Support (Hard Skills)

2. Apprentice Engineer, 3M, St. Paul, MN

Job Summary:

  • Assist, support and undertake all service related activities within the northern region, at times there may be a request to work nationwide, supporting colleagues in all areas to maintain, service and test relevant products.
  • Efficiently arrive at and attend customers sites in a timely and presentable manner.
  • Identify opportunities for service upgrades, spare parts and aftermarket care.
  • Develop and maintain customer relationships.
  • Ensure all and relevant paperwork is completed and submitted in a timely fashion.
  • Occasional customer site visits for installations and fault resolutions.
  • Desired Qualities, Skills And Knowledge
  • Excellent, clear and concise communication skills, listening, speaking and writing.
  • Positive and proactive attitude, methodical, logical and conscientious.


Skills on Resume:

  • Service Support (Hard Skills)
  • Time Management (Hard Skills)
  • Identifying Service Opportunities (Hard Skills)
  • Customer Relationship Management (Soft Skills)
  • Administrative Skills (Hard Skills)
  • On-Site Installation and Troubleshooting (Hard Skills)
  • Clear and Concise Communication (Soft Skills)
  • Positive Attitude and Proactivity (Soft Skills)

3. Apprentice Engineer, Caterpillar Inc., Peoria, IL

Job Summary:

  • Working within a small team, providing front line support
  • Answering support calls into the business, performing accurate data capture.
  • Creating and progressing support tickets on BSAS ticket system.
  • Providing responses to customer generated tickets.
  • Monitoring email accounts to ensure efficient progression of issues.
  • Interpreting customer provided information to diagnose and resolve issues.
  • Supporting of voice lines, data services, voice over IP solutions, routers, mobiles and telephone systems.
  • Liaising with industry partners, placing and chasing supplier orders.
  • Logging and resolving issues, using numerous provider portals.
  • Provisioning and implementing solutions.
  • Training on a range of products and services


Skills on Resume:

  • Customer Support Skills (Soft Skills)
  • Data Capture Accuracy (Hard Skills)
  • Ticket Management (Hard Skills)
  • Technical Troubleshooting (Hard Skills)
  • Communication Skills (Soft Skills)
  • Vendor Management (Soft Skills)
  • Issue Logging and Resolution (Hard Skills)
  • Solution Provisioning and Implementation (Hard Skills)

4. Apprentice Engineer, Dell Technologies, Round Rock, TX

Job Summary:

  • Understand the process of fault finding across all equipment disciplines - electrical, mechanical, hydraulic etc.
  • Supporting the Senior Engineer in carrying out PPMs planned preventative maintenance.
  • Helping to identify and report any unsafe operations.
  • Understanding the process of installation, testing, service, and maintenance of all products within range.
  • Identify new areas for continuous improvement.
  • Complying with Health and Safety requirements.
  • Have ability technical to understand the electronics equipment sold by clients to a level where functionality can be proven before shipment
  • Understanding deeper of the equipment that they repair.
  • Use of RF and telecoms test equipment
  • Repair of equipment at board level
  • Have knowledge application in IP Networks, Video transmission and RF Systems system building and testify and Responsibilities


Skills on Resume:

  • Fault Diagnosis (Hard Skills)
  • Preventative Maintenance (Hard Skills)
  • Safety Awareness (Soft Skills)
  • Equipment Lifecycle Management (Hard Skills)
  • Continuous Improvement (Soft Skills)
  • Technical Electronics Understanding (Hard Skills)
  • Advanced Repair Knowledge (Hard Skills)
  • RF Test Equipment Proficiency (Hard Skills)