ADVOCATE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 08, 2024 - The Advocate showcases resilience and adaptability in dynamic, high-volume environments. This role requires a deep understanding of employment and labor laws, coupled with a strong ability to maintain confidentiality and integrity, ensuring trust and credibility in handling sensitive matters. Strong business acumen, broad HR experience, and data-driven decision-making skills are central to delivering tailored HR solutions and fostering positive organizational change.

Essential Hard and Soft Skills for a Standout Advocate Resume
  • Legal Research
  • Case Management
  • Legal Writing
  • Negotiation
  • Document Drafting
  • Court Procedures
  • Mediation
  • Client Counseling
  • Knowledge of Legal Ethics
  • Advocacy Skills
  • Communication
  • Empathy
  • Critical Thinking
  • Problem Solving
  • Emotional Intelligence
  • Active Listening
  • Time Management
  • Resilience
  • Persuasion
  • Conflict Resolution

Summary of Advocate Knowledge and Qualifications on Resume

1. BA in Psychology with 4 years of Experience

  • Knowledge of current Owens Community College policies and procedures; financial aid policies and procedures; and higher education policies and procedures related to student records and accounts. 
  • Knowledge of Banner, DegreeWorks, Onbase, Ozone, Applications Manager, Argos, National Student Loan Database System (NSLDS), Central Processing System (CPS), Common Origination and Disbursement System (COD).
  • Awareness of various Student Service procedures and practices that relate to Student Development. 
  • Knowledge of campus resources and strong customer service. 
  • Knowledge of career decision-making and development, academic advising principles and practices, student development theories, and transfer options. 
  • Knowledge of student developmental growth and success factors.
  • Excellent verbal and written communication skills. 
  • Good judgment and the capability to make correct decisions in a timely manner. 
  • Ability to maintain flexibility to adapt to changing demands of student services. 
  •  Ability to successfully and simultaneously complete multiple projects and tasks
  • Ability to organize facts and materials for presentations

2. BS in Criminal Justice with 5 years of Experience

  • Ability to adapt interpersonal style and influence effectively at all levels in the organization. Demonstrate tact and diplomacy.
  • Ability to possess resilience and ability to handle high volume and pivot within a dynamic environment.
  • Ability to analyze facts, exercise sound judgment, and make decisions in a manner consistent with the essential job functions.
  • Strong consultancy (negotiation and influencing skills, ability to influence and drive positive change) needed for consensus building.
  • Demonstrated success in de-escalating intense employee relations matters. 
  • Knowledge of how to “read the room” and tailor solutions, coaching and advise accordingly.
  • Ability to align with organizational values and decisions
  • Deep knowledge of legal and regulatory aspects within US employment and labor laws (State & Federal).
  • Ability to maintain strict confidentiality, establish trust and credibility and act with complete integrity.
  • Strong business acumen and broad HR experience with a proven track record and ability to partner and collaborate with HR colleagues, functional specialists and internal clients.
  • Demonstrated ability to use data to make decisions and support actions.
  • Excellent verbal and written communication skills; ability to prepare written reports, correspondence, and presentations.

3. BA in Social Work with 4 years of Experience

  • Demonstrate excellent verbal, listening and written communication skills
  • Have the ability to engage with people with complex needs and communication difficulties
  • Experienced in influencing and working with health and social care professionals, legal services, care staff, family members etc.
  • Able to build good relationships with clients, health and social care professionals, legal professionals and carers
  • Able to identify and act appropriately where issues of safeguarding individuals arise
  • Have strong IT skills to accurately record information in line with policy and current data standards
  • Be experienced in working with marginalized and vulnerable adults and/or children
  • Able to research complex and sensitive issues independently, using case law, national policy and guidance for advocates to work for the resolution of issues
  • Able to work too tight and change deadlines
  • Strong Microsoft Office (Word, Excel, PowerPoint, Office 365, SharePoint).
  • Professional in Human Resources (PHR) certification
  • Ability to handle potentially highly stressful situations with professionalism and composure. 
  • Knowledge of College policies and procedures to make decisions in everyday operations. 

4. BS in Political Science with 4 years of Experience

  • Ability to partner with participants to identify their strengths, needs, options and effective solutions.
  • Non-judgmentally elicit information and help problem solve around sensitive issues including, but not limited to, alcohol and drug use, domestic violence, child abuse and mental health, and criminal background.
  • Ability to plan and collaborate delivery of services.
  • Ability to empower and support homeless and low-income persons in life choices and change.
  • Knowledge of, and/or willingness to learn and apply an Assertive Engagement model of providing services and incorporating Trauma-Informed principles to services rendered.
  • Ability to work cooperatively with all volunteers and staff.
  • Ability to develop and maintain productive working relationships within Human Solutions, with public and private agencies, the general public and participants.
  • Be culturally sensitive and competent when working with diverse populations.
  • Ability to Prepare and maintain clear, accurate, complete and timely records and reports.
  • Ability to Maintain strict confidentiality and professional boundaries with all households served.
  • Understand and follow complex written and oral instructions, rules and procedures.