Job Summary:

• Provide trauma-informed, empowerment-based, practical and emotional support to survivors of sexual violence, and countywide locations.
• Facilitate the provision of one-to-one pre-arranged meetings and group support for survivors of sexual violence in Lincolnshire.
• Represent and promote Lincolnshire Rape Crisis and build appropriate partnerships within both statutory and voluntary agencies in local communities.
• Build, Operate and report on a full business unit basis with dedicated P&L
• Work closely with r&d and BI to measure, report and improve the organic offering
• Transform organic clicks worth into business tangible that can be used in IOs
• Identify new opportunities to use organic clicks
• Define best practices and standards for creating and managing source code for developers, engineers, scientists and clinicians, including GitHub templates
• Defining processes and procedures to increase the reuse of code throughout the enterprise
• Socialize open-source projects as an advocate for adoption and reuse across the enterprise
• Generate clear materials to encourage participation in the open-source community including websites, guides, and internal/external presentations

Skills on Resume: 

• Trauma-Informed Care (Soft Skills)
• Facilitation Skills (Soft Skills)
• Community Networking (Soft Skills)
• Financial Management (Hard Skills)
• Analytical Skills (Hard Skills)
• Innovation Management (Soft Skills)
• Software Development Standards (Hard Skills)
• Open-Source Advocacy (Soft Skills)

Job Summary:

• Build relationships with the customers to become a trusted advisor to ensure successful adoption of existing processes and practices.
• Work collaboratively with all program teams and stakeholders to coordinate the company's efforts to help the customer achieve its goals.
• Communicate and advocate individual customer needs to internal stakeholders to become the voice of customers within the program.
• Based on customer interactions, identify areas of improvement in its ability to service, support, manage and communicate with its customers and communicate those opportunities in an effective and prioritized way.
• Lead or participate in cross-functional teams on process improvement to benefit customers.
• Act as an escalation point for customers to ensure effective and rapid communication and resolution of problems.
• Manage and track customer and transactional information in a CRM system.
• Provide product demonstrations and general support to prospective customers.
• Keep abreast of competition, competitive issues and products.
• Practice effective, excellent communication with management, customers and support staff.

Skills on Resume: 

• Relationship Management (Soft Skills)
• Collaboration (Soft Skills)
• Advocacy (Soft Skills)
• Analytical Thinking (Hard Skills)
• Project Management (Hard Skills)
• Problem-Solving (Soft Skills)
• CRM Proficiency (Hard Skills)
• Effective Communication (Soft Skills)

Job Summary:

• Supporting staff in identifying survivors of HT/SE in programs and in the community
• Acting as the primary contact for survivors residing in the Crisis bed program, and off-site housing programs within the Shelter program.
• Participate in monthly Advocate-case review meetings.
• Active case management for a high-volume caseload
• Preparing and sharing case notes and plan updates in a timely manner with appropriate programs/partners.
• Accurately interface with technology systems for data management and to provide statistics.
• Acts as a liaison with outside agencies and referral sources to coordinate service plans for youth
• Facilitation and creation of community workshops, and presentations and to provide clinical consultations (will include local and occasional out-of-town travel).
• Provides counseling support to youth through a trauma-informed framework.
• Responsible for escorting youth to court, and legal proceedings and supporting them through victim impact statements.

Skills on Resume: 

• Survivor Identification Support (Soft Skills)
• Crisis Management (Soft Skills)
• Case Management (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Data Management Proficiency (Hard Skills)
• Liaison and Coordination (Soft Skills)
• Workshop Facilitation (Soft Skills)
• Trauma-Informed Counseling (Soft Skills)

Job Summary:

• Respond with Crisis Intervention in situations of physical confrontation, and medical and psychiatric emergencies for youth who have recently experienced trauma
• Responsible for facilitating family engagement where appropriate
• Responsible for assisting youth through the immigration/refugee process
• Participates in case reviews, team meetings, shift changes and program meetings within a number of Covenant House Toronto’s areas
• Assist and support in the evaluation of the agency’s Urban Response Model, specifically within the Crisis and Stabilization and Transition pillars.
• Organize and facilitate community management vehicles (such as meetings, conferences, etc.)
• Oversee and facilitate programs that encourage elevated branding and participation of open source for the enterprise
• Develop and maintain objective measures of open-source health across enterprise efforts including adoption, production, and project quality
• Work to maintain a consumer-focused approach to program delivery through positive engagement with consumers, consumer organizations and other stakeholders. 
• Deliver information sessions to a diverse range of stakeholders regarding Independent Mental Health Advocacy (IMHA)
• Education sessions on supported decision-making and advocacy.

Skills on Resume: 

• Crisis Intervention (Hard Skills)
• Family Engagement Facilitation (Soft Skills)
• Immigration/Refugee Process Assistance (Hard Skills)
• Team Collaboration (Soft Skills)
• Program Evaluation (Hard Skills)
• Event Organization (Soft Skills)
• Program Development (Hard Skills)
• Consumer Engagement (Soft Skills)

Job Summary:

• Develop client success plans outlining Client’s business objectives, critical success factors, and product adoption plan
• Establish a seamless engagement experience for the client throughout the journey with Red Level maximizing return on investment as a managed client
• Manage Client Success Activities such as Onboarding, Training, Client Support, Renewals, and Cross-sell/Up-sell
• Partner with sales & marketing to uncover and develop account expansion opportunities to support ongoing account growth
• Collaborate with consulting & engineering teams to champion predictable retention outcomes through proactive engagement on product and support-related issues
• Collaborate with sales & marketing to create programs on best practices, influence product/service roadmap discussions, and foster client references
• Be a Client Success Champion to evangelize client-centricity within Red Level, thereby increasing retention outcomes, client experience and loyalty
• Responsible for resolving client issues/ problems immediately, escalating more complex problems to Client Success Manager/ Senior Client Executive when needed. 
• Listen to client feedback and identify opportunities to adapt/improve product/service offerings accordingly.

Skills on Resume: 

• Client Success Planning (Hard Skills)
• Client Engagement Management (Soft Skills)
• Onboarding and Training (Hard Skills)
• Account Expansion (Soft Skills)
• Collaboration (Soft Skills)
• Product Advocacy (Soft Skills)
• Issue Resolution (Soft Skills)
• Feedback Analysis (Hard Skills)

Job Summary:

• Perform outbound telephone calls and emails to prospective and existing clients to identify and qualify new sales opportunities by asking open-ended questions associated with lead qualification criteria.
• Receive and respond appropriately to inbound telephone, website "click-throughs" and email inquiries to qualify new sales opportunities by asking open-ended questions associated with lead qualification criteria.
• Work within the company to continue improving the way Red Level serves its clients
• Influence future lifetime value through higher product adoption, client satisfaction and overall health scores
• Provide assistance in generating and distributing required reports by developing queries for analysis and operational effectiveness.
• Process employee exits/terminations via exit interviews and ensures all relevant transactions are recorded in the HRIS system.
• Provide recommendations and implement solutions to motivate and retain employees.
• Lead, facilitate &/or participate in projects and training.
• Provide guidance to managers and supervisors regarding People practices, policy and employment laws.
• Monitor and ensure the effective use of data to report key metrics and trends and to create actionable data for coaching and development for both internal clients and the People Team.

Skills on Resume: 

• Outbound Sales Qualification (Hard Skills)
• Inbound Inquiry Management (Soft Skills)
• Client Service Improvement (Soft Skills)
• Product Adoption Influence (Soft Skills)
• Reporting and Data Analysis (Hard Skills)
• Employee Exit Processing (Hard Skills)
• Employee Retention Strategies (Soft Skills)
• Coaching and Development (Soft Skills)

Job Summary:

• Manage ambiguity, apply critical thinking skills, exercise sound judgment and make appropriate recommendations.
• Serve as liaison between managers and employees, advise and coach managers and employees, ensuring an exceptional customer experience.
• Coordinate with managers to provide information on addressing issues and making policy and procedural changes.
• Facilitate and provide support on global mobility scenarios and see through to completion.
• Collaborate/liaise with functional area specialists (Compensation, Benefits, Talent, People Operations, and Learning and Development), as well as business leaders to develop, implement and communicate programs aligned to HR functional goals in benefits & rewards, performance management, engagement, retention & mobility to build a great place to work.
• In partnership with Legal, lead complex investigations and provide guidance and advice to management and employees to resolve highly sensitive and confidential workplace issues, including workplace harassment, discrimination, retaliation complaints, complex accommodation, wage & hour, performance and disciplinary issues in a fair, consistent, timely and accurate manner while keeping aligned with SolarWinds' policies and procedures to minimize potential legal risk.
• In partnership with Legal, ensure compliance with company legal and People practices within the area of responsibility and with legislative and regulatory requirements, standards and other relevant policies and guidelines.
• Identify trends and provide input to HRBPs to gather the right attention needed to resolve issues.

Skills on Resume: 

• Critical Thinking (Hard Skills)
• Employee Coaching (Soft Skills)
• Policy Coordination (Hard Skills)
• Global Mobility Support (Hard Skills)
• Program Implementation (Soft Skills)
• Investigation Management (Hard Skills)
• Compliance Assurance (Hard Skills)
• Trend Identification (Hard Skills)

Job Summary:

• Provides supportive services to families and individuals who have experienced sexual assault, family violence, abuse, and other crimes. 
• Support clients as they progress through the medical and legal systems, providing advocacy-based counseling, referrals, and safety planning in a sensitive and supportive manner. 
• Advocates also facilitate group sessions, assist with training & mentoring volunteers, and provide presentations & trainings to community partners. 
• Improve service delivery by developing relationships between providers within the community. 
• Consultation with law enforcement, medical personnel, prosecuting attorneys, and victim-witnesses 
• Advocates will need to have exceptional communication skills, feel comfortable working with those in crisis, and be committed to encouraging and empowering others. 
• Work with mental health consumers to provide information about rights and the mental health system, assisting 
• Express views and preferences, and support them to make decisions and participate in decision-making relating
• Assist consumers to self-advocate and where necessary make referrals to other support services.
• Contribute to the health and wellbeing
• Continuous improvement of service policies, procedures, and guidelines. 

Skills on Resume: 

• Crisis Support (Soft Skills)
• Advocacy-Based Counseling (Soft Skills)
• Group Facilitation (Soft Skills)
• Community Relationship Building (Soft Skills)
• Interagency Consultation (Hard Skills)
• Communication Skills (Soft Skills)
• Consumer Rights Education (Hard Skills)
• Policy Improvement (Hard Skills)

Job Summary:

• Providing medical, legal, and general advocacy, information, referrals, and support 
• Experienced family violence, abuse, assault, or other crimes
• Coordinating with law enforcement, medical personnel, attorneys, victim-witnesses
• Providers to offer effective advocacy for the client
• Encouraging individuals to access community resources as appropriate
• Facilitating trainings & presentations for community partners
• Assisting with recruiting, training, and supporting volunteers
• Cleaning the facilities and organizing donations, as applicable
• Assessing clients for safety and risk to self or others, and taking appropriate crisis intervention measures when indicated
• Participating in the rotation for after-hours call coverage

Skills on Resume: 

• Crisis Intervention (Hard Skills)
• Communication (Soft Skills)
• Legal and Medical Knowledge (Hard Skills)
• Empathy (Soft Skills)
• Organizational Skills (Hard Skills)
• Resource Networking (Soft Skills)
• Training Facilitation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Building relationships with current and prospective members by identifying which products and services
• Help improve financial well-being both now and in the future. 
• Committed to outstanding service with every interaction and developing a deep understanding of each phase in a consumer's financial life. 
• Knowledgeable about all financial considerations from birth to death. 
• Grasp of relevant tax laws, financial products, personal financial planning considerations, debt management, asset and wealth-building
• Fulfill mission statement “to improve member’s financial well-being”. 
• Extensive knowledge of consumer tax considerations, asset financing, financial resource management
• Building healthy household balance sheets, retirement preparedness, education funding, estate 
• Tax planning, credit score management and other critical considerations for a healthy financial life.
• Enroll and train members for all electronic access points that Lamwork offers
• Identify the unmet needs of current and potential members and fill those needs with Lamwork products and services
• Conduct tablet-based services, including telephonic functions

Skills on Resume: 

• Relationship Building (Soft Skills)
• Customer Service (Soft Skills)
• Financial Knowledge (Hard Skills)
• Tax Law Understanding (Hard Skills)
• Financial Planning (Hard Skills)
• Consumer Education (Hard Skills)
• Needs Assessment (Soft Skills)
• Technology Proficiency (Hard Skills)