ADJUSTER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Nov 05, 2024 - The Adjuster demonstrates a high level of proficiency in managing new claim and inquiry calls in a fast-paced Customer Service Centre. This position possesses exceptional multitasking, problem-solving, and critical thinking abilities, complemented by a strong commitment to self-development and client-focused communication. This role maintains a valid insurance adjuster’s license as required, with expertise in non-standard auto insurance and a proven track record of delivering excellent customer service.
Essential Hard and Soft Skills for a Standout Adjuster Resume
- Claims Investigation
- Risk Assessment
- Insurance Policy Knowledge
- Legal Compliance
- Medical Terminology
- Negotiation
- Data Analysis
- Report Writing
- Financial Analysis
- Damage Estimation
- Communication
- Empathy
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Time Management
- Adaptability
- Conflict Resolution
- Decision-Making
- Customer Service
Summary of Adjuster Knowledge and Qualifications on Resume
1. BS in Risk Management with 3 years of Experience
- Full understanding of auto claims investigations and claims processing
- Knowledge of automobile damage, mechanics of bodily injury, medical terminology, settlement negotiations and insurance case laws
- Experience interpreting policy language and state statutes
- Experience in reviewing and analyzing bodily injury claim files referred to litigation in order to determine potential exposures,
- Ability to identify cases that should be recommended for settlement, and develop strategic plans with defense counsel to resolve litigated claims in an efficient, cost-effective, quality manner
- Experience in handling moderate to severe “attorney-represented” injury claims
- Strong Bilingual (English/Spanish)
- Excellent verbal and written communication skills
- General office skills and basic math
- Ability to manage time while prioritizing multiple tasks
- Effective negotiating skills
- Ability to remain calm when dealing with difficult customers
2. BA in Insurance Studies with 5 years of Experience
- Proficient in Mandarin, written and oral, to review and translate technical reports received
- Interest in Natural Resources (Oil, Gas, Renewables)
- Strong interpersonal and networking skills
- Good IT skills (proficiency in Excel essential)
- Strong analytical mind with attention to detail
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment
- Demonstrates strong problem-solving and troubleshooting skills
- Ability to work independently with strong organizational skills
3. BS in Finance with 2 years of Experience
- High level of performance in the handling of new claim calls and inquiry calls in the Customer Service Centre
- Strong ability to multitask and work in a fast-paced environment
- Excellent problem-solving and critical-thinking skills
- Client-driven with excellent communication skills
- Experience in ongoing commitment to self-development
- Ability to obtain and maintain a valid insurance adjuster’s license based on location and claim assignment for states that require a staff adjuster to be licensed.
- A passion for delivering outstanding customer service to agents and customers.
- Experience in non-standard auto
- Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach
- Basic computer skills in Word, Excel, PowerPoint, and Outlook
- Ability to use logic and reasoning to identify approaches and solutions to problems
- Ability to quickly build rapport and successfully effect settlements
4. BA in Business Administration with 4 years of Experience
- Solid experience working in motor damage handling.
- Ability to prioritize and multi-task effectively in a fast-paced environment.
- Ability to communicate information clearly and concisely both verbally and in writing.
- Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers.
- Handle technical referrals from other claim handlers.
- Strong knowledge of elevators, elevator service contracting, and elevator service estimating
- Proficient in utilizing Microsoft-based computer software - Word, Excel, PowerPoint, and Outlook, Oracle (NetSuite a Plus)
- Elevator experience and understanding of repair and service of elevators
- Excellent communication skills and strong negotiation Skills.
- Ability to multitask and work accurately in a fast-paced environment
- Proven organizational skills