ADJUSTER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 05, 2024 - The Adjuster demonstrates a high level of proficiency in managing new claim and inquiry calls in a fast-paced Customer Service Centre. This position possesses exceptional multitasking, problem-solving, and critical thinking abilities, complemented by a strong commitment to self-development and client-focused communication. This role maintains a valid insurance adjuster’s license as required, with expertise in non-standard auto insurance and a proven track record of delivering excellent customer service.

Essential Hard and Soft Skills for a Standout Adjuster Resume
  • Claims Investigation
  • Risk Assessment
  • Insurance Policy Knowledge
  • Legal Compliance
  • Medical Terminology
  • Negotiation
  • Data Analysis
  • Report Writing
  • Financial Analysis
  • Damage Estimation
  • Communication
  • Empathy
  • Attention to Detail
  • Problem-Solving
  • Critical Thinking
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Decision-Making
  • Customer Service

Summary of Adjuster Knowledge and Qualifications on Resume

1. BS in Risk Management with 3 years of Experience

  • Full understanding of auto claims investigations and claims processing
  • Knowledge of automobile damage, mechanics of bodily injury, medical terminology, settlement negotiations and insurance case laws
  • Experience interpreting policy language and state statutes
  • Experience in reviewing and analyzing bodily injury claim files referred to litigation in order to determine potential exposures, 
  • Ability to identify cases that should be recommended for settlement, and develop strategic plans with defense counsel to resolve litigated claims in an efficient, cost-effective, quality manner
  • Experience in handling moderate to severe “attorney-represented” injury claims
  • Strong Bilingual (English/Spanish)
  • Excellent verbal and written communication skills
  • General office skills and basic math
  • Ability to manage time while prioritizing multiple tasks
  • Effective negotiating skills
  • Ability to remain calm when dealing with difficult customers

2. BA in Insurance Studies with 5 years of Experience

  • Proficient in Mandarin, written and oral, to review and translate technical reports received
  • Interest in Natural Resources (Oil, Gas, Renewables)
  • Strong interpersonal and networking skills
  • Good IT skills (proficiency in Excel essential)
  • Strong analytical mind with attention to detail
  • Demonstrates a passion for customer service with strong written and verbal communication skills
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment
  • Demonstrates strong problem-solving and troubleshooting skills
  • Ability to work independently with strong organizational skills

3. BS in Finance with 2 years of Experience

  • High level of performance in the handling of new claim calls and inquiry calls in the Customer Service Centre
  • Strong ability to multitask and work in a fast-paced environment
  • Excellent problem-solving and critical-thinking skills
  • Client-driven with excellent communication skills
  • Experience in ongoing commitment to self-development
  • Ability to obtain and maintain a valid insurance adjuster’s license based on location and claim assignment for states that require a staff adjuster to be licensed.
  • A passion for delivering outstanding customer service to agents and customers.
  • Experience in non-standard auto
  • Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach
  • Basic computer skills in Word, Excel, PowerPoint, and Outlook
  • Ability to use logic and reasoning to identify approaches and solutions to problems
  • Ability to quickly build rapport and successfully effect settlements

4. BA in Business Administration with 4 years of Experience

  • Solid experience working in motor damage handling.
  • Ability to prioritize and multi-task effectively in a fast-paced environment.
  • Ability to communicate information clearly and concisely both verbally and in writing.
  • Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers.
  • Handle technical referrals from other claim handlers.
  • Strong knowledge of elevators, elevator service contracting, and elevator service estimating
  • Proficient in utilizing Microsoft-based computer software - Word, Excel, PowerPoint, and Outlook, Oracle (NetSuite a Plus)
  • Elevator experience and understanding of repair and service of elevators
  • Excellent communication skills and strong negotiation Skills.
  • Ability to multitask and work accurately in a fast-paced environment
  • Proven organizational skills