ACCOUNTS RECEIVABLE SUPERVISOR JOB DESCRIPTION

A receivables portfolio does not manage itself. Aging balances that go unreviewed, collectors who lack direction, and billing discrepancies that sit unresolved all translate directly into cash flow gaps that an organization may not recover from in the same quarter. The Accounts Receivable Supervisor prevents that outcome by owning the day-to-day supervision of collector teams, the enforcement of credit and collection policy, and the accuracy of billing and cash application processes. This is an individual who must hold a team accountable to past-due reduction targets while also serving as the primary escalation point when accounts require negotiated payment plans or referral to demand letter review.

As the Accounts Receivable Supervisor, you will direct a team of collectors and billing staff, enforcing collection policy, negotiating payment plans for accounts in financial distress, and delivering AR performance reporting to senior management. The position sits within the corporate accounting or credit function and answers to a controller, accounting director, or equivalent finance leader, with daily collaboration across Sales, Operations, and Risk.

Career Impact: Supervisory ownership of a full AR team, with direct accountability for past-due reduction targets, builds the kind of measurable collections leadership record that opens pathways to Credit Manager and Controller-track roles.

Business Impact: The cash a company can deploy tomorrow depends on how tightly this supervisor manages outstanding balances and accelerates collections today, making the role one of the more directly revenue-linked positions in corporate accounting.

Growth Opportunity: Exposure to credit policy, cross-functional negotiation with Sales and Risk, and performance management of collectors gives experienced practitioners the breadth to move into AR Manager, Credit Manager, or broader finance operations leadership.

• Supervise and coordinate daily collector activities to ensure adherence to collection policy and past-due reduction targets.
• Review aging reports with collectors and engage Sales, Operations, or Risk management to expedite the resolution of outstanding balances.
• Negotiate payment plans for accounts experiencing financial distress, documenting terms in accordance with credit policy.
• Review accounts referred for demand letters, suspension, or legal action and approve escalation steps after proper collection activity is recorded.
• Audit collector performance through monthly AR reviews, accountability metrics, and written performance feedback.
• Coordinate with Sales and Operations to align credit decisions with business growth priorities and maintain open interdepartmental communication.
• Train new collectors and existing staff following policy updates, assignment changes, or process improvements.
• Prepare weekly and monthly AR reports, cash flow summaries, and year-end audit documentation for management and external review.

• Bachelor's degree in Accounting, Business Administration, Finance, or equivalent work experience.
• Three or more years of collections or accounts receivable experience, with at least one year in a supervisory or team lead capacity.
• Working knowledge of collections procedures, cash application, and billing cycle management within a B2B environment.
• Demonstrated ability to negotiate payment arrangements and manage escalated account situations through to resolution.
• Strong written and verbal communication skills for coordinating across Sales, Operations, Risk, and external customers.
• Solid analytical and problem-solving skills with attention to detail in reconciliation and discrepancy resolution.
• Ability to prioritize competing deadlines, manage multiple accounts simultaneously, and work independently toward department goals.

• Prior experience in a high-volume B2B collections environment with direct accountability for a past-due reduction target.
• Familiarity with credit risk assessment, lien rights, or legal escalation procedures in a commercial context.
• Experience supporting internal or external audit requests related to receivables and billing documentation.
• Exposure to cash application functions, including processing checks, ACH, wire, and lockbox payments.

• Past-due balance reduction rate, measured against monthly and quarterly AR aging targets.
• Collector performance score, tracked through monthly AR reviews and individual accountability measures.
• Unapplied cash balance as a percentage of total receipts, reflecting cash application accuracy within a defined clearing window.
• Payment plan adherence rate for distress accounts enrolled in negotiated arrangements.
• Reporting timeliness, measured by the on-time submission of weekly AR summaries and month-end reconciliations.
• Typical tools: AR and collections management platforms (commonly enterprise ERP systems); spreadsheet software (commonly Microsoft Excel with pivot table and lookup functions).

• Base Salary Range: $55,000 to $80,000 annually, depending on experience and company size.
• Bonus: Annual performance bonus of 5% to 10% of base salary, tied to AR targets.
• Equity: Typically not offered at this level in non-startup corporate environments.
• Health Benefits: Medical, dental, and vision coverage; the employer typically covers 70% to 80% of premiums.
• PTO: 10 to 15 days annually, plus standard federal holidays; some employers offer additional sick leave.
• Common Perks: 401(k) with employer match, hybrid or in-office flexibility, and professional development reimbursement.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. All applicants are evaluated without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities upon request during the application or employment process. Offers of employment are contingent on successful completion of a background screening in accordance with applicable law.

The Accounts Receivable Supervisor leads training and oversight of new installation and modernization collectors, monitors aging reports, and escalates delinquent accounts to protect the company's business interests within the NI/MOD department. Reporting to branch and region management, this role delivers measurable improvements to collection goal attainment by serving as the first escalation point for lien and legal rights matters.

Key Responsibilities

• Oversees and monitors the collection efforts of collectors to ensure adherence to company protocols and collection goals.
• Reviews aging reports with collectors and engages branch and region management to expedite the resolution of outstanding payments.
• Participates in monthly branch and region accounts receivable meetings with collectors and management.
• Calls on large and delinquent accounts when escalated or appropriate.
• Monitors collector performance through the performance management process, monthly AR reviews, and accountability measures.
• Assumes frontline collections responsibilities during collector absences, vacancies, or for the most impactful and problematic accounts.
• Collaborates with branch managers when action items are required.
• Trains new hires and ensures existing collectors are trained when moved to different collection assignments.
• Drives resolution to problematic billing by partnering with the Billing Manager for long-term problem-solving.
• Monitors turnover and final acceptance to ensure best practices are followed by collectors and branches.
• Assists collectors in monitoring lien and legal rights deadlines, serving as the first escalation point for unresolved matters.
• Supports frontline collectors in preparing legal packages for Legal Specialists to improve collection success rates.

Required Qualifications

• Bachelor's degree in Business or a related field.
• Two to five years of related experience in a collections leadership role.
• Experience with lien laws, stop notices, and bond claims.
• Experience in the elevator industry or a service-related field.
• Ability to read and interpret business contracts, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and manage abstract and concrete variables.

Embedded within the credit and collections function, the Accounts Receivable Supervisor oversees collector activities, reconciles accounts, and ensures AR past-due targets are achieved through direct performance review and policy communication. Working closely with Operations, Sales, and Risk leadership, this role builds consistent collections outcomes by negotiating payment plans, managing escalations, and delivering training across both credit and sales teams.

Core Functions

• Supervises and coordinates the activities of collectors to maximize collection effort.
• Ensures AR past-due target goals are achieved and provides AR reporting to management.
• Assists subordinates with collection activities in difficult cases and recommends collection techniques.
• Interprets and communicates collection and credit policies and procedures to subordinates and internal departments.
• Reviews accounts referred for demand letters, repossession, or legal actions against debtors.
• Negotiates payment plans for financial distress accounts as needed.
• Escalates collection problems on specific accounts to Operations, Sales management, and Risk as needed.
• Approves selected accounts for suspension after proper collection activity is documented.
• Coordinates with Sales to ensure support for business increases and maintains open communication between Credit and Sales.
• Provides training for both the credit team and the sales team as needed.
• Participates in the recruitment process as needed, maintains unity among workers, and resolves grievances.
• Reviews reports on subordinates' performance and provides feedback.

Qualifications & Experience

• Five to seven years of high-volume B2B collections experience.
• One to three years of supervisory experience.
• Knowledge of Collections, Cash Applications, and Billing procedures.
• Knowledge of collections, cash applications, and billing procedures.
• Intermediate to advanced proficiency in Microsoft Office Suite, including Excel.
• Strong attention to detail and commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Ability to work independently with minimal supervision and meet deadlines.

Reporting to department leadership, the Accounts Receivable Supervisor manages the full accounts receivable function in alignment with established organizational policies, overseeing posting, processing, and verification of receipts to keep corporate receivables and customer files accurate. Partnering with internal departments, management, and external customers, this role shapes billing cycle effectiveness by leading process improvement initiatives and delivering training that standardizes accounting procedures across the team.

Primary Duties

• Guides the accounts receivable and customer service team, sets AR policies and procedures, and approves all receivables.
• Reviews contracts, bids, and purchase orders before billing to ensure accurate and timely invoicing, and resolves discrepancies with management and customers.
• Develops and maintains operational and financial controls through policies and procedures based on best practices, including day-to-day activity management and compliance.
• Reconciles and maintains accurate customer accounts through ongoing auditing and assists the team with problem investigation and resolution.
• Provides training on accounting procedures to ensure consistent handling of processes and delivers just-in-time updates regularly.
• Leads process improvement initiatives and serves as a Change Agent for invoicing, payment processing, billing cycle, and accounts receivable matters.

Skills & Qualifications

• Bachelor's degree in Accounting, Business Administration, or equivalent.
• Minimum three to five years of progressively responsible experience within a major company or division of a large corporation.
• Minimum three years of experience managing people.
• Knowledge of customer service practices and providing superior service to internal and external customers and vendors.
• Knowledge of general accounting principles with a specific focus on accounts receivable best practices and streamlining billing processes.
• Advanced proficiency in Excel, including vLookup and Pivot Tables, as well as Word and Outlook.
• Strong communication skills for working with departmental staff, internal and external customers, and vendors.
• Solid analytical and problem-solving skills with a focus on detail orientation.
• Ability to prioritize projects, manage multiple tasks, and meet deadlines independently and at a departmental level.

Sitting at the intersection of collections strategy and cross-regional finance operations, the Accounts Receivable Supervisor oversees credit, billing, collections, and cash application for a Latin America portfolio while serving as the first escalation point for Business Units, Project Managers, and commercial groups. Operating across diverse countries and customer segments, this role owns timely cash application and dispute resolution outcomes that support both KPI attainment and LAM Credit and Collection policy compliance.

Duties

• Oversees all AR activities, including credit, billing, collections, and cash application for a Latin America portfolio.
• Manages reporting, performance scorecards, past-due reduction, and timely cash application.
• Serves as the first escalation point for all AR activities, including inquiries from Business Units, Project Managers, commercial groups, and local finance.
• Handles customer contact in collection situations requiring adapted responses or research based on customer feedback.
• Researches disputed delinquent account balances and forwards offsets or adjustments to appropriate personnel.
• Ensures timely collections through escalation, customer relationship management, and account research.
• Recommends accounts requiring escalated collection efforts and manages shipping hold coordination with the Credit team.
• Oversees closing deliveries, participates in process improvements, and performs administrative activities, including resource follow-up and performance reviews.

Experience & Qualifications

• Bachelor's degree in Business Administration or a related field.
• At least five years of collections, customer service, or project support experience.
• At least three years of experience managing personnel or groups across diverse countries.
• Practical knowledge of Oracle e-Business Suite.
• Intermediate to advanced proficiency in Microsoft Office, including Word and Excel.
• Good analytical and problem-solving skills with keen attention to detail.
• Outstanding verbal and written communication skills in English at a minimum B2 level.

A key member of the Accounting Department, the Accounts Receivable Supervisor leads billing and collection activities for an insurance-sector portfolio, overseeing AR aging, unapplied balance research, and weekly and month-end reconciliations to support over-90% collection goals. Collaborating across offshore teams, the Facilities Department, and Segment Accounting, this role builds staff capability through direct supervision, training, and career development support while reporting to the Director, Premium Receivables.

Accountabilities

• Oversees daily, monthly, and quarterly accounts receivable operational activity and ensures accuracy and integrity of financial data.
• Serves as a liaison with the Facilities Department and Segment Accounting to maintain efficient check and wire processing.
• Assists offshore teams with process review across all billing systems.
• Manages collection of outstanding AR balances and oversees AR aging to help the group achieve over-90% goals.
• Oversees research and clearing of unapplied balances within 90 days of receipt.
• Prepares and reviews various weekly and month-end reconciliations and resolves discrepancies as needed.
• Assists with internal and external audit requests, system requirements, IT user acceptance testing, and implementation.
• Supervises, trains, and develops staff to ensure job responsibilities are completed and career progression is supported.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related business discipline preferred.
• Five or more years of experience in Accounts Receivable with additional collections duties, including heavy customer contact with insureds, brokers, and agents.
• Property and Casualty insurance industry experience preferred.
• Proficient in Microsoft Office programs, including Outlook, Word, PowerPoint, and Excel.
• Excellent analytical, problem-solving, and communication skills.
• Strong relationship-building, interpersonal communication, and collaboration skills.
• Excellent organizational skills with the ability to work independently within a team setting.

Accurate and timely billing for a portfolio of real estate properties depends on the Accounts Receivable Supervisor, who oversees a team of 12 AR staff through the full billing, collection, and posting cycle, including water, sewer, and submeter electric charges. Based within the property management accounting function, this role owns the month-end close contribution, new client transition process, and tenant inquiry resolution that keep receivables and tenant accounts current.

Operational Focus

• Oversees and reviews the monthly billing process for the entire portfolio and ensures accuracy and timeliness of all work performed by AR staff.
• Leads the transition process for new clients, including reviewing billing charges and tenant information.
• Assists in the month-end close process and performs account reconciliations as needed.
• Trains all new staff on department processes and procedures and communicates with other departments and management.
• Assists AR staff with tenant inquiries regarding accounts and billing statements, and corresponds with tenants to address discrepancies.
• Applies payments, including checks, ACH, wire, and lockbox, to tenant accounts and completes check deposits.
• Reviews, codes, and bills tenant charges, working with Building Managers to resolve discrepancies on tenant charge statements.
• Prepares and bills tenants for water and sewer charges based on monthly meter readings, and bills monthly submeter electric charges via upload.

Education & Experience

• Bachelor's degree in Accounting or a similar field.
• Five or more years of experience in AR, with required experience in the Real Estate industry.
• Five or more years of previous management experience.
• In-depth understanding of MCI increases, MBR adjustments, J-51, Section 8, Affordable Housing, 421A properties, real estate tax escalations, and SCRIE/DRIE requests.
• Previous experience with MDS or a comparable accounting software program preferred.
• Strong communication, customer service, and problem-solving skills.
• Sound judgment, discretion, and ability to maintain confidentiality.
• Detail-oriented and organized with the ability to multi-task, work independently, and collaborate as a team player.

As the Accounts Receivable Supervisor, this role owns the setup and maintenance of government contract projects and monthly billing across all contract types, including CPFF, FP, and T&M, using Microsoft SL within a shared accounting services environment supporting multiple entities. The shared accounting services team relies on this work to maintain invoice accuracy, resolve billing discrepancies with Project Managers and customers, and keep unpaid receivable balances tracked through weekly status reporting.

Key Deliverables

• Provides guidance and supervises the work of Accounts Receivable specialists.
• Prepares and submits invoices to customers per contract requirements using applicable submission methods, including email, WAWF, and IPP.
• Sets up and maintains projects in Microsoft SL, working with project managers and the assistant controller to meet billing, revenue recognition, and reporting requirements.
• Assists the Controller in establishing and implementing project accounting, billing, and accounts receivable functions.
• Maintains a monthly billing log to track invoice status and prepares weekly status reports of unpaid receivable balances.
• Communicates with Project Managers and customers to resolve billing discrepancies and unpaid balances.

Technical Qualifications

• Accounting degree or equivalent work experience.
• At least two to four years of government billing experience.
• Government contracting experience.
• Strong background in project setup, billing, and all aspects of accounts receivable.
• Microsoft Dynamics SL experience preferred.
• Advanced proficiency in Microsoft Excel.
• Good communication skills with the ability to work independently.

Accounts Receivable Supervisor leads a team of Bill Pay Associates in the Family Bill Pay Division, overseeing invoice analysis, vendor payment processing, cash flow reporting, and the development of division-wide processes and procedures to ensure responsive service to clients. The work directly supports accurate financial record-keeping and client cash management outcomes across the department.

Day-to-Day Responsibilities

• Analyzes invoices and expense reports for accuracy and eligibility for payment.
• Ensures timely processing of vendor payments and invoices.
• Maintains accurate financial records and control reports.
• Produces weekly and monthly cash flow reports for clients and manages cash for clients.
• Contributes to the development of processes and procedures in the Family Bill Pay Division.
• Oversees and manages a team of Bill Pay Associates.

Position Requirements

• At least five years of experience in an accounts payable supervisor or related role.
• Bachelor's degree in Accounting or Finance preferred.
• At least one year of customer service experience.
• At least one year of QuickBooks experience.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, as well as various databases.
• Ability to manage and build a team, manage tasks and due dates, and meet deadlines.
• Organizational skills with strong attention to detail and the ability to maintain confidentiality.

The Accounts Receivable Supervisor oversees a collections team, managing escalated customer issues, performance evaluations, and the implementation of improved collections procedures and reporting systems within the AR department. Reporting to AR department leadership and serving as the liaison between Accounts Receivable and Sales, this role delivers consistent collection outcomes that support weekly and monthly reporting, year-end audits, and cross-departmental communication.

Functions

• Oversees the Collection Team, promoting a positive attitude and environment.
• Reviews work completed by collectors, monitoring and evaluating their performance.
• Serves as the direct point of contact for accounts receivable matters and as a liaison between the Accounts Receivable and Sales departments.
• Identifies, creates, trains, and implements improvements for collections procedures and reporting systems.
• Handles escalated customer issues.
• Prepares and maintains reports for weekly and monthly meetings and year-end audits, and compiles documents as requested by customers and staff.

Knowledge, Skills & Abilities

• Minimum three years of supervisory experience in collections.
• Previous experience in financial branch management, financial services, or a related field.
• Knowledge of QuickBooks preferred.
• High proficiency with spreadsheet and word processing software.
• Strong leadership qualities with excellent customer service and interpersonal communication skills.
• Organized with analytical and problem-solving ability.
• Ability to multi-task, prioritize, and meet deadlines under pressure.