• Oversee the efforts of the Dublin Center intake function, ensuring an efficient and professional process of screening and placing client referrals with a concentration on Dublin Center Programs. 
• Screening, assessment and referral of potential admissions to an appropriate level of care.
• Intake process, maintain admission data input
• Assist as needed with Daily census & Population data, schedule admissions, and other admissions reports.
• Conduct reminder calls prior to admissions
• Maintain admissions checklist and documentation on checklist to ensure adequate documentation
• Maintain ongoing contact with Regional Access Teams in New Hampshire regarding admissions, waitlist, etc.
• Follow up and maintain communication with referral sources upon admission and post admission
• Document demographic information of clients in Welligent (i.e.: drug history, demographic, etc.)
• Maintain documentation related to MAP and/or Access Team tools (ie: Communication Log, call tracking, etc)
• Serve as a role model through positive, appropriate conduct and participation in special agency events.

Skills: Intake Oversight, Screening and Assessment, Data Management, Scheduling Coordination, Documentation Accuracy, Communication Skills, Follow-Up Management, Role Model Behavior

• Maintain objectivity towards all clients and make decisions based on accurate information.
• Answer phones and transfer to appropriate treatment provides 
• Consult with Program Clinical Team and/or Nursing to review potential referrals
• Complete E-learning requirements in a timely fashion.
• Ensure client confidentiality in accordance with all federal, state, and local laws and regulations
• Maintain job responsibilities in Recovery Support Specialist III job description when scheduled as RSS
• Working as part of the access team to coordinate access for visitors/contractors to client's properties
• Aiding and assisting the Head of Building Services and the Access Manager
• Responsible for evaluating and approving access requests, documentation, and liaising with internal/external stakeholders
• Collating purchase orders, raising sales invoice requests and booking activities for supervised access requests
• Reviewing planning documents and coordinating responses to 3rd party contractors requiring access to clients' properties
• Assisting the Head of Building Services with in house reviews and compliance of health and safety documentation.
• Maintaining a positive and friendly company image by acting as the first line of contact online and via telephone

Skills: Client Objectivity, Communication Skills, Collaboration, Confidentiality Compliance, Access Coordination, Evaluation and Approval, Administrative Support, Positive Customer Interaction

• Program, and maintain all aspects of the card access system, including clearance codes, card readers, override features, system controls, building and space lock-down, and emergency response to card access issues.
• Maintain system drawings and inventory of devices and their locations.
• Work with Duke Health leadership and Duke Police to report on clearance codes, card readers, and employee and vendor access. 
• Create and generate standard reports.
• Manage the card access approval process for employees, vendors, and contractors' system wide.
• Implement card access for new projects, including renovations.
• Work with departments to train and develop localized department card access provisioning.
• Supervision of direct reports to maintain the card access system.
• Ensure policies governing card access are met.

Skills: Card Management, System Maintenance, Reporting, Access Approval, Project Implementation, Training, Supervision, Policy Compliance

• Process all referrals to determine appropriateness and ensure admission criteria is met within 48 hours of receipt.
• Confirm funding eligibility, in collaboration with the Eligibility Specialist, by partnering with appropriate agencies and funding sources.
• Access the ODMHAS Medicaid Web Portal and assist with obtaining insurance information.
• Triage referrals with NewPath Clinical Directors and Managers, problem solving any hurdle to accessing services.
• Build and maintain collaborative relationships with referral sources, funding sources, and key stakeholders.
• Maintain knowledge of community resources in order to connect families when needed.
• Schedule admissions when necessary, maintaining a high level of communication with key NewPath staff, parent/guardian, and referral source.
• Assist with managing walk-in hours for admission.
• Meet with families to process required admission paperwork, as needed at all NewPath locations and within the community.
• Process client closings for all programs by completing closing data entry in the agency system and collaborate with Directors around client closings.

Skills: Referral Processing, Funding Eligibility, Insurance Access, Triage Skills, Relationship Building, Community Resource Knowledge, Admission Scheduling, Client Closing

• Works with applicants to initiate requests for access to data
• Exercises judgment when liaising with researchers throughout the life of the research project to provide answers to questions and facilitate discussions initiated by the Data Stewards
• Coordinate the submission of Data Access Request applications to the applicable Data Stewards
• Facilitates in-depth understanding of researcher requests by Population Data BC Data Steward partners to support their review and adjudication of research projects
• Facilitates in-depth understanding of researcher requests by Population Data BC programmers so they can develop accurate programming code, for cohort definitions and linkage requests
• Oversees the process of preparing and providing data to researchers, according to legislation and formal policies regarding access and protection of privacy
• Reviews finished data extracts in relation to researcher requests to ensure accuracy of output
• Interacts with researchers to ensure appropriate transmission and receipt of data
• Updates project management/tracking software as appropriate for each project under the incumbent's purview
• Fosters positive relationships with researchers and Data Stewards
• Implements improvements in data access, data preparation, and researcher interaction processes, under direction of the DAU Lead.
• Maintains the data documentation in a particular portfolio of files, facilitated by an in depth knowledge of the data holdings
• Responsible for taking considerable personal initiative in working towards a very detailed understanding of the data access request process and the data files held in Population Data BC's internal data holdings.

Skills: Data Access Requests, Research Coordination, Judgment Skills, Data Preparation, Accuracy Review, Project Management, Relationship Building, Process Improvement

• Interview all patients, or referring physicians to obtain all financial and demographic information required for reimbursement for services rendered.
• Enters patient registration data into appropriate systems according to established procedures to ensure proper reimbursement from third party payers and patients.
• Verifies third-party insurance coverage for prospective patients and verifies day of service eligibility for appropriate insurance.
• Directs patients with financial concerns and directs them to staff who can assist them in the completion of necessary forms and applications for financial assistance from private and/or public funding.
• Collects deposits for co-payments, and completes reconciliation process per proper procedures.
• Verifies and updates demographics, insurance and provider information on existing and new patients.
• Assigns medical record numbers to new patients in order to ensure current information in the Master Patient Index (MPI) upon completion of registration.
• Creates and/or updates occasion of service for all patients.
• Verifies the Rehab Benefit and the type of coverage and if prior approval for service is necessary for payment of services rendered.

Skills: Patient Interviewing, Data Entry, Insurance Verification, Financial Assistance Guidance, Co-Payment Collection, Demographic Updates, Medical Record Assignment, Service Coverage Verification

• Demonstrates sound judgment in considering time constraints, logistical consideration, resource allocations and patient wishes.
• Basic knowledge of growth and development relevant to the ages of the patients served.
• Basic knowledge of the diseases and health care needs of the patient population served.
• Ability to think critically and prioritize multiple tasks and responsibilities. 
• Must pay attention to detail and ability to work independently.
• Ability to perform efficiently and effectively under stress.
• High level of professionalism required in appearance and speaking manner.
• Must recognize importance of privacy and maintain confidentiality at all times.
• High level of interpersonal skills in order to effectively communicate with patients, families, visitors, team members, physicians, and other hospital personnel with who daily interactions must take place. 
• Communication often requires high level of tact, sensitivity-awareness, and persuasiveness. 
• Clear and concise verbal communication skills required for extensive telephone and personal interactions.
• Problem-solving skills sufficient to allow effective problem/conflict resolution.
• Demonstrated traits of initiative and dependability. 

Qualifications: BA in Psychology with 3 years of Experience

• Knowledge of standard office practices, including the ability to operate computers, email, and MS Office, with efficient keyboarding
• Organized with the ability to multi-task and maintain a high level of attention to detail
• Strong communication skills and the ability to provide customer service via phone and email correspondence with customers and field staff
• Problem-solving and decision-making capabilities
• Motivated self-starter with the ability to work independently with moderate supervision
• Experience in an office environment 
• Experience of Possession and Isolations
• Experience working with Network Rail or other tier one Rail contractors
• Scheduling profile in work planning/scheduling system
• Knowledge of access and possession processes and systems
• Good interpersonal, communication and organisational skills

Qualifications: BA in Sociology with 2 years of Experience

• Experience in a call center environment.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly.
• Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers
• Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
• Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
• Ability to manage work processes in a neat and orderly way. 
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to set priorities and follow through with responsibilities.

Qualifications: BA in Communication Studies with 4 years of Experience

• Demonstrate exceptional attention to detail on all tasks.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
• Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience.
• Ability to work well with several individuals/teams.
• Must be able to work cooperatively and efficiently with fellow employees to ensure efficient operation and quality patient care.
• Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue.
• Intermediate understanding and use of medical terminology.
• Intermediate comprehension of insurance types and referral process.
• Ability to exercise appropriate judgment with sensitive and confidential material.

Qualifications: BA in Social Work with 3 years of Experience

• Ability to accurately interpret spoken language to sign language and interpret sign to spoken language.
• Knowledge of American Sign Language or other sign system, Registry of Interpreters for the Deaf Code of Professional Conduct, Deaf culture, local Deaf community, and resources for the Deaf.
• Demonstrate sensitivity to, and respect for, diverse populations.
• Proficiency with Excel and other data systems.
• Knowledge of disparities in mental health and care of diverse populations.
• Knowledge of health and human services, social services, refugee resettlement and mutual assistance agencies for diverse populations in Massachusetts.
• Knowledge of principles and practices of public health approaches in planning, forecasting and prevention.
• Ability to communicate effectively.
• Given the population served, Bilingual or multilingual fluency in a signed or spoken language.

Qualifications: BA in Human Services with 2 years of Experience

• Demonstrate behaviors which are aligned with the organization’s desired culture and values
• Must be discreet and maintain the confidentiality of sensitive documents and other matters that one might see or encounter
• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem-solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience 
• Strong business acumen and ability to interface with executive management

Qualifications: BS in Health Administration with 4 years of Experience