Job Summary:

• Build workforce capacity models and conduct ongoing back-testing against actual operations results
• Analyze employee and production data to identify trends and facilitate workforce planning
• Responsible for employee turnover, phone/processing productivity, and service quality data
• Partner with leaders across Operational functions on scheduling to optimize workflow 
• Responsible for coaching and influencing data-driven staffing decisions.
• Design and provide relevant and meaningful metrics reporting and Key Performance Indicators
• Monitor daily and intraday volumes of work and other critical staffing metrics
• Conduct root cause, deep-dive analysis, and implement actions based on quantified trends
• Collaborate with departmental leadership to make staffing decisions
• Support operational objectives, and lead the applicable communication and coordination across Operations.
• Responsible for the production and presentation of workforce information and intelligence 

Skills on Resume: 

• Data Analysis (Hard Skills)
• Workforce Planning (Hard Skills)
• Strategic Partnering (Soft Skills)
• Coaching and Influence (Soft Skills)
• Metrics Reporting (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Communication (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary:

• Lead resource planning and be fundamental in establishing and maintaining workforce planning capability for the branch. 
• Deputize in the absence of the ESR Systems Manager, to ensure the smooth running of the team and ESR processes.
• Aligning the needs of our product teams with the available workforce
• Help CIS build a capable workforce that is enabled to successfully deliver CIS core functions
• Monitor and respond to requirements for new skill sets and changes to capacity requirements
• Oversee external demand for EPS products, and identify opportunities for improvement.
• Create a plan to enable the functionality required by CIS leadership
• Work across departments to understand future work that could impact phones/processing work.
• Assist the business in ensuring the correct amount of resources are planned for the organization
• Understand communicate, and track workforce forecasting related to internal and external influences

Skills on Resume: 

• Resource Planning (Hard Skills)
• Workforce Planning Capability (Hard Skills)
• Leadership and Deputizing (Soft Skills)
• Alignment of Product Needs and Workforce (Hard Skills)
• Monitoring and Response (Hard Skills)
• External Demand Analysis (Hard Skills)
• Strategic Planning (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)

Job Summary:

• Analyze payroll performance across stores, including scheduling compliance, expense management, etc.
• Assist with strategic initiatives, analysis, and maintain retail labor model
• Responsible for managing expenses while driving top-line sales
• Work with the existing team to build and maintain tools that serve to automate elements of the labor model
• Serve as the point person for the resolution of day-to-day issues with the Workforce Management system
• Maintaining, creating, and analyzing various existing reports
• Assist with the management of Incentive Pay, inclusive of commission, bonus, and contests
• Work in close partnership with the Field Leadership team
• Support workforce reporting and planning for the trust.
• Help identify payroll and scheduling opportunities and further develop training programs.
• Work in close partnership with Finance and HR Teams in support of various initiatives

Skills on Resume: 

• Payroll Analysis (Hard Skills)
• Retail Labor Management (Hard Skills)
• Expense Management (Hard Skills)
• Automation Skills (Hard Skills)
• Workforce Management System (Hard Skills)
• Report Creation and Analysis (Hard Skills)
• Incentive Pay Management (Hard Skills)
• Collaboration and Communication (Soft Skills)

Job Summary:

• Responsible for designing, building, enhancing, maintaining, and supporting the delivery of data, insights, and reports to the team
• Support Business Units with monthly refreshes of workforce plans using various workforce data inputs.
• Partner with Finance (and other Technology BUs) to support the delivery of the core functions above.
• Act as a workforce data SME providing insights and guidance on the core functions above.
• Facilitate quarterly business partner deep dives of the workforce planning process by providing data and insights.
• Reconcile prior day operations result in driving the current day, identifying key drivers and impacts
• Make appropriate recommendations to ensure proper course of staffing and other action.
• Identify and present analytical trend feedback to streamline the schedule planning process.
• Produce a variety of management materials and updates for internal stakeholders on the appropriate cadence
• Entry data and management related to headcount (both Contingent and Employee) and hiring processes.
• Provide analysis and benchmarking services for workforce information and workforce planning.

Skills on Resume: 

• Payroll Analysis (Hard Skills)
• Financial Management (Hard Skills)
• Data Analysis (Hard Skills)
• Systems Proficiency (Hard Skills)
• Reporting Skills (Hard Skills)
• Strategic Thinking (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Create reporting and analytics using best practices to support Workforce Management and other stakeholders.
• Improve enterprise reporting systems, analytical tools, enterprise data warehouse, and transactional systems.
• Plan, prioritize, and lead analytics projects to deliver revenue-generating insights or increase operational efficiencies
• Develop, maintain, and automate analytical tools used by the revenue optimization organization
• Collaborate with internal and external stakeholders to determine the root cause of data integrity issues
• Utilize a growing technology base to develop scalable solutions that can easily integrate new properties and resorts.
• Contribute to planning, data integration, and testing of new resorts, properties, and systems.
• Create SOPs and process documentation for reporting and analytics created.
• Ensure all Position Attributes align with Requisition details and track progress through onboarding.
• Partner with Recruiters and Hiring Managers and provide support as they work through hiring processes. 
• Work closely within the workforce team to ensure that stored information on ESR is of the highest possible quality.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Reporting and Analytics Best Practices (Hard Skills)
• Project Management (Hard Skills)
• Tool Development and Automation (Hard Skills)
• Data Integrity and Root Cause Analysis (Hard Skills)
• Technology Integration and Scalability (Hard Skills)
• Documentation and Process Standardization (Hard Skills)
• Stakeholder Collaboration and Support (Soft Skills)

Job Summary:

• Develop immediate plans for resolution in core reporting.
• Manage all aspects of New Hire Job Requisitions for the organization. 
• Assist with talent acquisition plans as needed across all geographies. 
• Provide tactical assistance to the team with recruiting activities
• Responsible for key data attributes related to open positions in the organization. 
• Drive resolution of data and process issues across multiple groups and systems.
• Work with key business partners to ensure overall alignment with the headcount plan and budget.
• Help drive quality and consistency of headcount reporting.
• Manage Campus Recruiting relationships and activities for Cybersecurity. 
• Responsible for the annual Intern Program for the organization.

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Organizational Skills (Soft Skills)
• Recruitment Expertise (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Management (Hard Skills)
• Problem-Solving Abilities (Soft Skills)
• Communication Skills (Soft Skills)
• Program Management (Hard Skills)