• Check the opening and closing list duties.
• Clean of exam rooms between each client.
• Clean surgery suite, laundry area, staff restrooms.
• Responsible for restocking supplies.
• Check in clients and patients in a friendly manner.
• Perform physical exams according to procedure.
• Review flea treatment options and note any prescription needs.
• Prepare necessary vaccinations, equipment and labs for the Veterinarian/Technician and complete necessary paperwork.
• Provide client education regarding nutrition, parasite control, vaccination protocols, spaying and neutering of pets.
• Place catheters consistently and timely manner.
• Calculate and administer vaccinations and other injectable medications.
• Responsible for monitoring patients.
• Complete blood draws.
• Accountable for collecting samples.
• Administer laser treatment.
• Be in charge of obtaining vitals.
• Enter any charges into IntraVet.
• Responsible for preparing estimates.
• Demonstrate proficient in animal restraint with animals of all sizes.
• Complete thorough chart notes.
• Counsel clients regarding home care and medication administration.

Skills: Exam Room Cleaning, Patient Intake, Physical Exams, Vaccination Administration, Animal Restraint, Sample Collection, Medical Charting, Client Education

• Demonstrate ability to properly handle and restrain patients.
• Understand basic animal anatomy in regard to restraint.
• Demonstrate ability to perform basic physical exam with Technician assistance.
• Obtain and understand normal vital parameters in patients.
• Demonstrate ability to navigate Ezyvet and Smartflow for patient clipboards and information.
• Support culture within the department as well as within the hospital.
• Actively promote collegiality and teamwork by leading through example.
• Display exemplary professional, non-judgmental behavior through inclusive verbal and non-verbal communication to colleagues.
• Optimize performance workflows by minimizing inefficiencies o Identify and promote opportunities to advance critical thinking skills.

Skills: Patient Restraint, Animal Anatomy, Exam Assistance, Vital Signs, EzyVet SmartFlow, Team Collaboration, Professional Communication, Workflow Efficiency

• Perform treatment and monitoring of animals.
• Perform intake appointments and evaluation of animals.
• Complete basic medical procedures in accordance with the Crossroads process and procedures.
• Work to ensure medical records are up to date and accurate/maintain inventory/complete weekly surgical roster.
• Communicate with staff and foster volunteers in a timely manner to provide appropriate care to animals.
• Support in all areas of shelter care in accordance with established procedures.
• Assist in the evaluation of animals and with humane euthanasia.

Skills: Animal Treatment, Patient Monitoring, Intake Evaluation, Medical Procedures, Medical Records, Inventory Management, Team Communication, Shelter Care Support

• Obtain medical histories.
• Manage patient reminders and paperless records.
• Restrain animals for treatment and examination.
• Assist with various laboratory procedures.
• Responsible for collecting payments.
• Execute cleaning and disinfecting protocols.
• Answer incoming calls, provide client education and outreach.
• Cross-train and assist in all roles.

Skills: Medical Histories, Patient Reminders, Animal Restraint, Laboratory Assistance, Payment Processing, Cleaning Protocols, Client Communication, Cross-Functional Support

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Assist in all daily duties for clinic care.
• Participate in any special cleaning duties.
• Provide client care by scheduling appointments, taking payments, and conducting check-ins.
• Maintain excellent client communication.
• Record all pertinent medical, client and case-related information in the patient record accurately with appropriate grammar, terms, and accurate information.
• Review medical records, estimates, or discharge instructions with clients.
• Answer the phones in a courteous and informative way.
• Provide patient care under the direction of a DVM.

Skills: Clinic Operations, Patient Care, Client Scheduling, Payment Processing, Medical Documentation, Client Communication, Record Review, Phone Etiquette

• Animal handling and restraint.
• Assist doctors and technicians with medical treatments, diagnostic tests, and procedures.
• Obtain health history from clients, ensuring documentation is accurate and complete.
• Maintain the cleanliness of treatment and patient areas.
• Restock and organize medical supplies.
• Continually advance knowledge base and skill set.

Skills: Animal Restraint, Medical Assistance, Diagnostic Support, Health Histories, Accurate Documentation, Area Sanitation, Supply Management, Skill Development

• Keep the examination areas clean and ready for patients.
• Responsible for preparing vaccines.
• Hold pets for wellness procedures and sample collection.
• Prepare samples for outside laboratory testing.
• Make recommendations for services and products aligned with the Standard of Care.
• Lead a culture of safety in the center.
• Collect payment and review discharge paperwork with clients.

Skills: Exam Area Cleaning, Vaccine Preparation, Animal Restraint, Sample Collection, Lab Preparation, Service Recommendations, Safety Leadership, Payment Processing

• Must be a self-starter, able to multitask and a team player.
• Must enjoy working with animals and is able to deal with them even when they are stressed, ill, or in pain.
• Must complete a certified VOA program.
• Ability to meet the physical demands of the job.
• Ability to lift, carry and restrain animals (will be assisted by other staff members in lifting animals over 40 lbs.)
• Able to lift 40lbs on own.
• Ability to walk or stand for extended periods of time, frequently works in a bent or squatting position.
• Able to work effectively in a team environment with all levels of hospital staff.

Qualifications: BA in Veterinary Assistant with 2 years of Experience

• Must have critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Experience with demonstrated competence working with laboratory animals.
• Ability to lift and transport supplies, equipment, and/or animals weighing over 50 pounds.
• Able to stand, bend, and walk.
• Must be able to tolerate unpleasant odors and sights, as well as animal bites and scratches.
• Must have the ability to complete the job before leaving work.
• Ability to perform all tasks in compliance with guidelines and regulations.
• Must be willing to be trained to properly handle all species of animals housed within the BRU.
• Able to work with biological, chemical, and radiation hazards after proper training.
• Able to follow standard precautions using personal protective equipment.

Qualifications: BA in Animal Behavior with 4 years of Experience

• Ability to multitask, manage multiple tasks at one time, quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Ability to read, write and speak fluent English, using appropriate grammar, style and vocabulary.
• Able to correctly spell commonly used English words and job-specific terms.
• Ability to demonstrate exceptionally strong written and verbal communication skills.
• Able to apply a systematic and orderly approach in carrying out assignments, turning confusion into clarity.
• Ability to identify, analyze, and solve problems effectively.
• Ability to translate problems into practical solutions.
• Ability to consistently ensure the team provides the client with attentive, courteous and informative service.
• Ability to gain and show personal satisfaction from delivering great service.
• Ability to accurately and consistently follow instructions delivered in an oral, written, or diagram format.
• Ability to provide directions.
• Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent, ability to convert units of measurement.
• Able to comfortably and confidently use a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

Qualifications: BS in Veterinary Technology with 3 years of Experience

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Must have sufficient ambulatory skills in order to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Ability to be routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Must have a certificate of completion from a NAVTA-approved Veterinary Assistant program.
• Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.
• Ability to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Qualifications: BA in Zoology with 1 year of Experience

• Experience in a boarding facility or animal shelter.
• Ability to multitask effectively.
• Detail-oriented in completing tasks.
• Able to learn quickly and adapt to new situations.
• Self-motivated to achieve goals independently.
• Able to work collaboratively as a team player.

Qualifications: BS in Animal Science with 2 years of Experience

• Previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Qualifications: BA in Animal Health Management with 3 years of Experience

• Must love dogs and cats.
• Able to team player who thrives on supporting the team in every way.
• Able to make educated recommendations to clients and provide exceptional customer service.
• Must be eager to learn.
• Must have a can-do attitude.

Qualifications: BA in Wildlife Science with 1 year of Experience