SENIOR DIGITAL SERVICE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 21, 2024 - The Senior Digital Service Manager possesses strong verbal and written communication skills, expertly translating complex industry jargon into clear, consumable content for both departmental and corporate management. Demonstrates a strategic understanding of web and social media use, adept at introducing timely industry trends to refine digital strategies. Exhibits high integrity and creativity, effectively managing confidential information and developing innovative solutions under pressure with competing priorities.

Essential Hard and Soft Skills for a Standout Senior Digital Service Manager Resume
  • Advanced Analytics
  • Project Management
  • SEO/SEM Techniques
  • User Experience Design
  • Cloud Computing
  • CRM Software Proficiency
  • Content Management Systems
  • Cybersecurity Principles
  • Data Visualization Tools
  • Software Development
  • Leadership
  • Strategic Thinking
  • Problem Solving
  • Effective Communication
  • Adaptability
  • Team Collaboration
  • Creativity
  • Conflict Resolution
  • Time Management
  • Emotional Intelligence

Summary of Senior Digital Service Manager Knowledge and Qualifications on Resume

1. BA in Information Technology with 10 Years of Experience

  • Overall professional experience in Software Development or IT
  • Experience developing large-scale business systems applications
  • Expertise in the Software Development Life Cycle (SDLC), preferably including flavors of Agile delivery such as SAFe
  • Vendor management experience with staff augmentation and deliverable based engagements
  • Management experience with programming staff including leadership, planning, and coordination of development work for large projects.
  • Skills and knowledge acquired through professional Development, Tech. 
  • Demonstrated ability to mentor technical management and technical professionals.
  • Ability to organize several teams and focus on best practices, particularly regarding coding standards, security, and quality assurance.
  • Deep experience managing teams of software developers, designers, and working collaboratively with product managers on solution delivery.
  • Strong working knowledge of life cycle management processes.
  • Ability to work effectively in a fast-paced environment.
  • Self-starter with a high degree of self-management and commitment to delivery timelines.
  • Proven interpersonal, communication, and presentation skills.

2. BS in Computer Science with 7 Years of Experience

  • Strong verbal and written communication skills
  • Excellent writing skills (grammar, spelling and composition).
  • Ability to translate industry jargon into consumable content for department and corporate management, and introduce industry trends and enhancements as part of a continually adjusting digital strategy
  • Demonstrated understanding of the strategic use of web and social media communications
  • Demonstrated ability to complete work effectively under pressure, with competing deadlines and priorities.
  • Demonstrated ability to establish credibility and confidence.
  • Good judgment in seeking information and help when needed, anticipating the consequences of decisions and actions, communicating information, and interacting effectively with personnel within and outside the organization.
  • High level of integrity as demonstrated by appropriate treatment of confidential information, adherence to policies, procedures, rules and regulations, professional conduct in dealing with persons internal and external to the organization and sensitivity to target populations
  • Demonstrated creativity with the ability to think out of the box and offer appropriate solutions to internal communications problems.
  • Ability to clearly explain technical concepts and analysis implications to a wide audience.

3. BA in Business Administration with 6 Years of Experience

  • Internal Communications, Public Relations or Marketing Experience
  • Digital and Social Media marketing experience, including search engine optimization and analysis
  • Experience managing directly or indirectly a web production or design team in a high demand environment
  • Excellent organizational skills, demonstrated by the ability to anticipate needs and prepare appropriately, organize work and develop project plans, complete tasks efficiently and effectively, and document work thoroughly and accurately. 
  • Detail orientation, and ability to multi-task, follow-up and meet tight deadlines
  • Experience with content management solutions (Preferably, Ektron CMS), and Salesforce Marketing Cloud (formerly Exact Target).
  • Experience managing digital display solutions (Preferably Brightsign
  • Intermediate level proficiency with MS Office, Word, Excel, Access and PowerPoint software.
  • Experience with web-based markup and scripting (HTML, Javascript, scripting libraries), design software (Adobe Creative Suite), digital and print design concepts and theory.
  • Experience with either private or public cloud technology