Job Summary: 

• Drive prioritization of the research and testing roadmaps by collaborating with AOU experience, policy, comms & marketing, and tech teams. 
• Create test plans to support product innovation, design, and modifications.
• Engage in iterative testing from concept design through analysis of live experience to provide recommendations for enhancements and additional research and testing.
• Present insights and recommendations that are actionable and compelling through creative presentations and deliverables.
• Partner with Research and Design team members to provide insights and depth across the scope of the research team's work.
• Use a variety of communication tools to share research insights across the organization (presentations, workshops, blog posts, short videos, and other communication tools).
• Exploratory research, concept testing, AB testing recommendations, ongoing testing of alpha and beta solutions.
• Customer recruiting, screeners, remote testing, usability testing, card sorts & surveys.
• Contribute project level and global insights to the research repository.
• Contribute to design research tools.
• Advocate for the customer across the business.

Skills on Resume:

• Roadmap Development (Hard Skills)
• Test Planning (Hard Skills)
• Iterative Analysis (Hard Skills)
• Effective Presentation (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Customer Advocacy (Soft Skills)
• Research Methodologies (Hard Skills)
• Tool Development (Hard Skills)

Job Summary: 

• Lead UX research autonomously on client projects with a cross-disciplinary team  
• Conduct stakeholder interviews, competitive research, heuristics and strategic analysis 
• Learn and process a large amount of contextual technical data  
• Produce research deliverables from analysis documentation, personas, user journeys, scenarios, flows to anything innovative that addresses client needs 
• Produce technical documentation from sitemaps to information architecture.  
• Collaborate/run client workshops, consensus building, handoff to product design and research presentations 
• Perform user testing using a range of tools and software, including both unmoderated and moderated sessions 
• Be a long-term point of reference for technical understanding and knowledge for both the client and team.  
• Collaborate with design in brainstorming and whiteboarding sessions 
• Work with a range of people to unearth new insights by conducting primary research, conducting surveys, exploring behaviours and motivations.

Skills on Resume:

• UX Research (Hard Skills)
• Stakeholder Interviews and Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• User Testing and Tools Proficiency (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Consensus Building (Soft Skills)
• Collaboration and Teamwork (Soft Skills)
• Innovative Problem Solving (Soft Skills)

Job Summary: 

• Lead a multidisciplinary team through a journey of human-centered research to uncover insights that contribute to design and strategy.
• Champion the voice of the user and leverage inspiration to discover hidden opportunities.
• Develop research plans that involve and engage the team and impact business strategy and product design across channels including web, mobile, and embedded partner experiences.
• Design and execute appropriate research activities to answer relevant design and business questions through both qualitative and quantitative methods (observation, interviews, ethnography, surveys, lab studies, instrumentation, etc.)
• Bring a wide range of both established and innovative research methods to work, and develop new methods where needed to evolve the desirability of experiences
• Provide design, product, marketing, and development teams with research context, perspective, and recommendations on what will make products and services both useful and delightful
• Communicate research findings through persuasive, compelling written reports and group presentations
• Partner closely with design and development team leadership to deeply understand and inform product goals and strategies

Skills on Resume: 

• Human-Centered Research (Hard Skills)
• Strategic Planning (Soft Skills)
• Research Methodology Development (Hard Skills)
• Cross-Channel Product Design (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Persuasive Communication (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Quantitative and Qualitative Analysis (Hard Skills)

Job Summary: 

• Work closely with the product team to identify research areas and educate team on what makes a user’s experiences feel more intuitive and accessible.
• Inspiring change by showcasing presentations clearly and persuasively to leaders and teams.
• Coach and mentor designers on research techniques uplifting research standards across the team.
• Grow the value of research operations within the team and across the company.
• Co-managed a directory of research participants with other researchers across MYOB.
• Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks
• Craft and execute research plans to support product designers and product decisions
• Conduct rigorous user research, and perform quick but thorough data analysis to create insightful and actionable findings
• Define and measure UX approaches, and work with stakeholders on research planning
• Discover and implement new approaches to measure a user’s experiences
• Collaborate with Designers and Product Managers to develop strategies for experimentation

Skills on Resume:

• User Research Design (Hard Skills)
• Data Analysis (Hard Skills)
• Presentation Skills (Soft Skills)
• Coaching and Mentoring (Soft Skills)
• Research Operations Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Strategic Planning (Soft Skills)
• Experimental Design (Hard Skills)

Job Summary: 

• Acts as user experience research consultant by providing recommendations for appropriate research to inform product development roadmap, recommending and executing research to inform corporate initiatives
• Developing and maintaining relationships with Product Management team, User Experience team, and business teams by serving as the subject matter expert regarding the multi-channel customer
• Identifying research issues and monitoring, evaluating, modifying, and validating consumer-based research designs, analyses, and information sources
• Providing guidance on project-based research tasks and contributing to educational research modules for the user experience practice curriculum.
• Develops and delivers insights on user interaction with current and proposed designs by designing primary research programs across product initiatives (for example, checkout, grocery, mobile) requiring site-wide and key revenue driving pages
• Using research methods (quantitative or qualitative), leading, planning, and executing research activities (for example, field studies, focus groups, surveys, usability studies)
• Gathering and analyzing data, drawing conclusions from data
• Creating reports and metrics to measure feature performance, providing consumer-specific information and data to support management decisions
• Interpreting data and trends and developing and communicating usability and product improvement recommendations to Product Management team, User Experience team, and senior management.
• Manages the research relationship with contractors, and suppliers by creating requests for proposals (RFPs)
• Reviewing, evaluating, and modifying user experience research designs and analyses
• Ensuring deliverables are defined and agreed upon before any work is initiated, providing direction and feedback to vendors
• Providing feedback for evaluating accountability and overall vendor performance, reviewing deliverables, and reviewing key measures with management team.

Skills on Resume: 

• User Experience Research (Hard Skills)
• Quantitative and Qualitative Analysis (Hard Skills)
• Project Management (Soft Skills)
• Relationship Management (Soft Skills)
• Data Interpretation and Reporting (Hard Skills)
• Vendor Management (Soft Skills)
• Proposal Writing (Hard Skills)
• Communication and Presentation (Soft Skills)