Job Summary: 

• Ensure OPM and ScoreDesk are fully aware of any potentially sensitive situations
• Consistently exhibit friendly, professional customer service, problem-solving capabilities and a solutions-oriented approach
• Ensure all deliverables outlined in the contract and SOP are being met and act as a point of escalation to the team members 
• Proactively meet with hiring managers to be viewed as business partner
• Lead by example and instill a work standard in a manner respectful and compatible with the client’s environment
• Establish yourself as a subject matter expert to the team and the client
• Consistent follow-through and leadership through a solutions-driven approach, so that issues are resolved successfully on time
• Demonstrate good judgment and decision making abilities
• Answer incoming phones calls by 2nd ring
• Check phone messages at least every two hours or arrange phone backup  
• Follow all required client and RightSourcing-mandated procedures and policies during the exercise of responsibilities

Skills on Resume:

• Situation Awareness (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Contract Compliance (Hard Skills)
• Relationship Building (Soft Skills)
• Leadership (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Problem Resolution (Soft Skills)
• Decision-Making (Soft Skills)

Job Summary: 

• Efficiently manage the relationship/interaction of the approved staffing desk suppliers and managers
• Coach and counsel suppliers as needed in a manner that yields collaboration, improved supplier performance and satisfactory RightSourcing delivery
• Coordinate and deliver Supplier Forums  
• Identify process efficiencies and recommend implementation to the OPM
• Assume ownership for program-related projects and deliver within defined timelines
• Provide leadership to the team and act as the first point of escalation
• Escalate to the OPM any serious issues that may jeopardize RightSourcing’s position with the client or staffing supplier, or issues that require the involvement of senior RightSourcing resources.
• Act as the liaison between the client requestor and the Compliance Specialist, focus on relationship management and solutions delivery
• Provide education on the issue
• Facilitate escalations to the appropriate client contact (Legal, Purchasing, Risk, HR, Security)
• Display integrity in the use of equipment, resources, and materials

Skills on Resume:

• Relationship Management (Soft Skills)
• Performance Coaching (Soft Skills)
• Forum Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• Project Ownership (Hard Skills)
• Leadership Provision (Soft Skills)
• Issue Escalation (Soft Skills)
• Compliance Liaison (Hard Skills)

Job Summary: 

• Maintain desk procedures and day-to-day processes
• Ensure day-to-day procedures are followed so that operations function efficiently
• Implement new processes and enhance the current process to strengthen efficiency
• Maintain the “Standard Operating Procedures” manual so that information is consistently updated for use at any time should back up support 
• Conduct or supervise orientation for all new workers either face-to-face or via phone providing new hire orientation packet and having sign all necessary paperwork
• Resolve and follow-through, on time, all issues related to the worker, manager and staffing agency, either at the request of the worker or that of his/her manager
• Provide consistent and timely updates on problems and resolution to the Onsite Program Manager (OPM).
• Perform co-employment training for end-users including Harassment Prevention training
• Apply sound judgment and good decision-making skills when handling Employee Relations issues and partner with Human Resources to bring a successful resolution
• Facilitate the fulfillment of temporary requisitions through RightSourcing’s and client’s systems

Skills on Resume:

• Process Maintenance (Hard Skills)
• Operational Efficiency (Hard Skills)
• Process Enhancement (Hard Skills)
• SOP Management (Hard Skills)
• New Hire Orientation (Soft Skills)
• Issue Resolution (Soft Skills)
• Training Delivery (Soft Skills)
• Decision-Making (Soft Skills)

Job Summary: 

• Assist client(s) and partners with complex problem resolution.
• Identify and address service issues as and when arise.
• Provide technical expertise for new or complex products/services. 
• Oversee the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met.
• Provide management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients.
• Interact with various operations areas to improve client specific processes.
• Check and respond to all phone/email/fax service inquiries within 4 hours of receiving
• Perform all required data entry before leaving work daily
• Secure all confidential records in locked cabinets if away from cube for more than 5 minutes
• Generate all required weekly reports to both client and RightSourcing on a timely basis

Skills on Resume:

• Problem Resolution (Soft Skills)
• Issue Identification (Hard Skills)
• Technical Expertise (Hard Skills)
• Process Implementation (Hard Skills)
• Management Reporting (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Rapid Response (Soft Skills)
• Data Security Management (Hard Skills)

Job Summary: 

• Oversee service levels to dedicated clients by ensuring the timely and accurate delivery of client reporting.
• Attend operational meetings both internally and externally with key clients.
• Prepare presentation materials for client Due Diligence meetings. 
• Attend client meetings and provide business updates.
• Operate independently and maintain in-depth knowledge of the business unit and team functions.
• Manage client change initiatives across teams and business units 
• Conduct detailed process analysis to understand client requests and inquires. 
• Provide consultative support to address clients’ business needs.
• Cultivate and maintain working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met.
• Act as the key client contact within area of expertise and follow up on day-to-day client queries and issue resolution.

Skills on Resume:

• Client Reporting (Hard Skills)
• Presentation Preparation (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Industry Knowledge (Hard Skills)
• Change Management (Hard Skills)
• Process Analysis (Hard Skills)
• Consultative Support (Soft Skills)
• Relationship Building (Soft Skills)