Job Summary: 

• Establish customer needs for required parts through conversations, diagnosis, and recommendations.
• Deliver exceptional customer service to customers.
• Receive, record, and allocate parts and consumables from suppliers.
• Assist with parts stock checks.
• Liaise with and maintain a strong working relationship with manufacturers.
• Be fully conversant with procedures within the parts department.
• Build long-term rapport with local customers.
• Limit credits and returns by ordering and sending the correct parts the first time.

Skills on Resume:

• Needs Analysis (Hard Skills)
• Customer Service (Soft Skills)
• Inventory Management (Hard Skills)
• Parts Allocation (Hard Skills)
• Stock Control (Hard Skills)
• Manufacturer Liaison (Soft Skills)
• Parts Procedures (Hard Skills)
• Order Accuracy (Hard Skills)

Job Summary: 

• Establish operational procedures for activities within the parts room consistent with process fundamentals.
• Serve as a liaison between departments, vendors, and the corporate office.
• Report on the effectiveness of the parts room and procurement activities related to parts and services.
• Conduct inventory.
• Ship items via approved carriers on an as-needed basis.
• Verify adherence to safety, quality procedures, and good manufacturing practices.
• Plan and procure all MRO parts and services in accordance with policies and procedures.
• Ensure work instructions are maintained and consistently met.
• Maintain and review inventory management systems to monitor storage parameters, classifications, planning parameters, and inventory accuracy.
• Provide movement and storage of all MRO parts within the warehouse and parts room.
• Maintain storage areas and equipment in accordance with safety and GMP policies.
• Track the effectiveness and performance of vendors for all MRO parts and services.

Skills on Resume:

• Operational Procedures (Hard Skills)
• Cross-Functional Liaison (Soft Skills)
• Performance Reporting (Hard Skills)
• Inventory Auditing (Hard Skills)
• Shipping Coordination (Hard Skills)
• Safety & GMP Compliance (Hard Skills)
• MRO Procurement (Hard Skills)
• Inventory Systems Management (Hard Skills)

Job Summary: 

• Issue parts from inventory to work orders.
• Process warranty cores for returns.
• Maintain proper inventory of parts.
• Manage cost control and recovery or return of warranty parts.
• Enter parts and parts charges into internal systems.
• Purchase and receive stock orders into the parts system.
• Process invoices through internal systems.
• Prepare parts, warranty, and invoicing reports.
• Ship parts internally and externally.
• Conduct physical inventory regularly.
• Issue purchase orders to vendors.
• Maintain and update multiple spreadsheets.

Skills on Resume:

• Work Order Issuing (Hard Skills)
• Warranty Processing (Hard Skills)
• Inventory Control (Hard Skills)
• Cost Recovery (Hard Skills)
• Parts Data Entry (Hard Skills)
• Purchasing & Receiving (Hard Skills)
• Invoicing Processing (Hard Skills)
• Reporting & Spreadsheets (Hard Skills)

Job Summary: 

• Assure customer needs and expectations are exceeded.
• Manage own parts counter sales.
• Process parts orders for phone, counter, and service sales.
• Service customers by identifying needed parts using catalogs and internal systems.
• Distribute daily parts packages to technicians.
• Locate and obtain parts.
• Obtain credit releases in accordance with policy.
• Review back-order reports and expedite.
• File completed purchase orders in numerical order.
• Assist with annual physical inventory.
• Complete all required paperwork.
• Work safely and use safe techniques.
• Utilize internal systems to perform data entry and place orders.

Skills on Resume:

• Customer Satisfaction (Soft Skills)
• Counter Sales (Hard Skills)
• Order Processing (Hard Skills)
• Parts Identification (Hard Skills)
• Parts Distribution (Hard Skills)
• Backorder Management (Hard Skills)
• Inventory Assistance (Hard Skills)
• System Data Entry (Hard Skills)

Job Summary: 

• Greet telephone and walk-in customers professionally and courteously.
• Process core returns and ensure customers receive documentation.
• Document deliveries accurately and follow processes to ensure audit rules are followed.
• Assist customers with placing orders.
• Determine parts needed by analyzing information and descriptions provided by customers.
• Provide price quotes and requested information to customers.
• Check parts systems for stock items and initiate special orders.
• Convert or cross-reference parts numbers to support customer service objectives.

Skills on Resume:

• Customer Greeting (Soft Skills)
• Order Assistance (Soft Skills)
• Core Returns (Hard Skills)
• Delivery Documentation (Hard Skills)
• Parts Analysis (Hard Skills)
• Price Quoting (Hard Skills)
• Stock Verification (Hard Skills)
• Parts Cross-Referencing (Hard Skills)

Job Summary: 

• Become a welcome visitor to customer places of business by providing a value-added experience through regular visits and the use of customer relationship tools.
• Get to know customers, their businesses, and their needs through visits and available data.
• Respond quickly to customer parts or information requests.
• Identify customer needs and opportunities that generate additional sales.
• Prepare thoroughly for and present sales proposals.
• Use a structured presentation to introduce new items or services during each visit.
• Provide conscientious customer service, including problem identification and resolution.
• Maintain accurate and timely records of activity and sales.
• Deliver parts periodically when logistically advantageous or to meet customer needs.
• Ensure company vehicles present a professional appearance and are properly maintained.

Skills on Resume:

• Relationship Building (Soft Skills)
• Needs Analysis (Hard Skills)
• Quick Response (Soft Skills)
• Sales Opportunities (Hard Skills)
• Sales Presentations (Soft Skills)
• Problem Resolution (Soft Skills)
• Sales Tracking (Hard Skills)
• Parts Delivery (Hard Skills)

Job Summary: 

• Maintain accurate visibility of all owned components.
• Monitor stocking levels for wheels, batteries, life rafts, medical kits, and other components to ensure the pool size adequately supports fleets.
• Create repair orders for owned components.
• Assist material coordinators with repair orders.
• Coordinate with regional component expediters and material coordinators to ensure owned assets are inducted for repair on time.
• Provide recommendations to material planners on the disposition of used components.
• Coordinate directly with repair vendors to reduce aged repair orders.
• Create and direct stock transfers of owned components between warehouses.

Skills on Resume:

• Asset Visibility (Hard Skills)
• Stock Level Monitoring (Hard Skills)
• Repair Order Creation (Hard Skills)
• Repair Coordination (Hard Skills)
• Expediter Liaison (Soft Skills)
• Component Disposition (Hard Skills)
• Vendor Coordination (Soft Skills)
• Stock Transfers (Hard Skills)