Job Summary: 

• Ensure membership services meet member needs and foster loyalty among those the company serves. 
• Recruit, hire, train, supervise, develop, and schedule all membership staff
• Ensure proper implementation of membership procedures. 
• Review and update procedures and communicate changes to staff in a clear, concise way.
• Provide, maintain, and submit department statistics and reports.
• Manage and implement the approved department budget and take appropriate action to correct variances.
• Implement membership strategies that support the recruitment of new members and the retention of existing members. 
• Support regional strategic marketing and communications initiatives that drive membership, program, and child care enrollment.
• Follow and enforce all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures, and membership policies.
• Carry out emergency plans. 

Skills on Resume: 

• Membership Service Delivery (Soft Skills)
• Staff Recruitment (Hard Skills)
• Staff Training (Hard Skills)
• Procedure Implementation (Hard Skills)
• Report Management (Hard Skills)
• Budget Management (Hard Skills)
• Membership Strategy (Hard Skills)
• Policy Enforcement (Hard Skills)

Job Summary: 

• Enter and maintain data and generate reports on membership dues and donations.
• Manage a program for member retention and growth, meeting set metrics.
• Respond to membership inquiries.
• Prepare New Member packages.
• Send out membership cards.
• Assist with fundraising campaigns.
• Send dues notices.
• Maintain newsletter distribution lists.
• Track and prepare awards for the annual meeting.
• Set up online registrations for member events (training classes, meetings, etc.).

Skills on Resume: 

• Data Entry (Hard Skills)
• Report Generation (Hard Skills)
• Retention Management (Hard Skills)
• Inquiry Handling (Soft Skills)
• Member Onboarding (Hard Skills)
• Fundraising Support (Hard Skills)
• Dues Notices (Hard Skills)
• Event Registration (Hard Skills)

Job Summary: 

• Develop and maintain relationships with existing member businesses and potential new member businesses through day-to-day communications (calls, e-mails, visits, etc.) and attending events.
• Develop a good understanding of member needs and engage members appropriately to utilize membership benefits and maximize value from their BCCC membership. 
• Attend various events, including occasional weekday evenings and occasional weekends.
• Liaise with member businesses on membership payments and renewals.
• Identify and recruit new member businesses through business networking, background research, and promotion of BCCC at meetings and events. 
• Visit potential members and host online meetings to promote the full range of services that BCCC has to offer.
• Respond to general queries from member businesses and from external businesses. 
• Visit members and other businesses, and lead online meetings.
• Administer membership records through the Customer Relationship Management (CRM) database.
• Analyse membership data and present findings and recommendations to BCCC’s management and Executive Committee.
• Recruit and supervise Membership interns.

Skills on Resume: 

• Relationship Building (Soft Skills)
• Member Engagement (Soft Skills)
• Event Attendance (Soft Skills)
• Payment Liaison (Hard Skills)
• Member Recruitment (Hard Skills)
• Service Promotion (Soft Skills)
• Query Response (Soft Skills)
• CRM Administration (Hard Skills)

Job Summary: 

• Identify, contact, and recruit prospective members using both inbound leads and prospecting strategies (leads will be mostly warm, but there could be occasional cold calling as well).
• Establish relationships in nontraditional markets for the purpose of recruiting new members.
• Schedule quality calls with key members, carriers, and producer group contacts through consistent outreach.
• Research potential clients and identify key information to prepare the Vice President of Membership and other association executives for sales appointments.
• Coordinate meeting logistics and prepare meeting prep materials.
• Assist the Vice President of Membership and other association executives throughout the evaluation process to ensure prospective members receive the highest quality service and have an optimal experience.
• Assist in member retention.
• Provide insight into the views of prospects and new members for purposes of product and service development, analysis, and planning.
• Meet or exceed monthly, quarterly, and annual revenue targets.

Skills on Resume: 

• Prospect Recruitment (Hard Skills)
• Market Expansion (Hard Skills)
• Relationship Outreach (Soft Skills)
• Client Research (Hard Skills)
• Meeting Coordination (Hard Skills)
• Sales Support (Soft Skills)
• Member Retention (Soft Skills)
• Revenue Achievement (Hard Skills)