MAILROOM CLERK RESUME EXAMPLE

Michael Turner

Columbus, OH

(614) 555-2847

michael.turner@email.com

linkedin.com/in/michaelturner

SUMMARY

Results-driven Mailroom Clerk with 1+ years of experience in mail distribution, shipment tracking, and document processing within corporate office environments. Proven record of achieving 99% delivery accuracy while supporting daily handling of 300+ mail pieces and packages. Expertise in postage systems and inventory control to optimize mail flow, mitigate routing errors, and drive measurable operational efficiency.

SKILLS

Mail Sorting & Distribution

Shipment Tracking Software

Postage Meter Operations

Data Entry Accuracy

Courier Coordination

Inventory Monitoring

Document Scanning

Customer Service Support

EXPERIENCE

Mailroom Clerk

Metro Business Services, Columbus, OH

June 2024 – Present

• Process and distribute 300+ inbound mail items daily, maintaining 99% routing accuracy across 8 departments.
• Log and track overnight shipments using carrier portals, reducing lost-package incidents 18% within first year.
• Prepare outgoing USPS and FedEx shipments, ensuring 100% compliance with postal regulations and carrier guidelines.
• Monitor postage meter balances and supply inventory, preventing workflow disruptions and eliminating stock shortages.

Office Assistant

TriState Administrative Group, Columbus, OH

May 2023 – May 2024

• Scanned and digitized 2,000+ documents monthly, cutting physical storage needs 25%.
• Performed detailed data entry with 98% accuracy rate, improving record retrieval speed 20%.
• Supported customer inquiries and internal routing requests, enhancing response time by 15%.

EDUCATION

Associate of Applied Science in Business Administration

Columbus State Community College, Columbus, OH

Danielle Brooks

Phoenix, AZ

(602) 555-7391

danielle.brooks@email.com

linkedin.com/in/daniellebrooks

SUMMARY

Results-driven Mailroom Clerk with 4+ years of experience in courier operations, mail processing, and shipping logistics within multi-site corporate environments. Proven record of achieving 24% reduction in delivery errors while managing 500+ daily mail and parcel transactions. Expertise in shipping software systems and compliance tracking to optimize distribution workflows, mitigate loss risk, and drive measurable cost efficiency.

SKILLS

Mailroom Operations

Carrier Rate Analysis

IMCMG2 Shipping Software

KPI Tracking

Chain-of-Custody Controls

Inventory Replenishment

Postage Reporting

Cross-Department Coordination

EXPERIENCE

Mailroom Clerk

Southwest Corporate Holdings, Phoenix, AZ

March 2021 – Present

• Manage distribution of 500+ daily mail pieces across 3 facilities, achieving 99% on-time delivery performance.
• Evaluate carrier rate structures and select cost-effective service levels, lowering express shipping expenses 14% annually.
• Maintain KPI logs and tracking documentation, improving shipment traceability accuracy 21%.
• Coordinate courier pickups and troubleshoot delivery issues, resolving 95% of exceptions within 24 hours.

Mail Services Associate

Desert Valley Administrative Services, Phoenix, AZ

January 2019 – February 2021

• Processed inbound and outbound registered mail with 100% documented chain-of-custody compliance.
• Operated high-capacity postage equipment, capturing daily reports and reducing billing discrepancies 17%.
• Assisted with inventory management and supply ordering, cutting emergency reorders 22%.

EDUCATION

Bachelor of Science in Business Management

Arizona State University, Tempe, AZ

Christopher Hayes

Arlington, VA

(703) 555-1186

christopher.hayes@email.com

linkedin.com/in/christopherhayes

PROFESSIONAL SUMMARY

Results-driven Mailroom Clerk with 9+ years of experience in enterprise mail operations, classified material handling, and logistics coordination within government and multi-site corporate environments. Proven record of achieving 32% improvement in processing efficiency while maintaining 100% regulatory compliance. Expertise in secure chain-of-custody management and shipping systems administration to optimize distribution networks, mitigate compliance risk, and drive measurable cost control outcomes.

CORE SKILLS

Enterprise Mail Operations

Classified Mail Handling

SAP Goods Receipts

Carrier Contract Optimization

Regulatory Compliance

Logistics Coordination

KPI Performance Tracking

Security Screening Procedures

EXPERIENCE

Mailroom Clerk

Capital Federal Support Services, Arlington, VA

April 2018 – Present

• Oversee secure distribution of 700+ daily mail and parcel items across 5 facilities, sustaining 99.8% documented delivery accuracy.
• Process classified and controlled shipments in compliance with federal regulations, maintaining zero audit findings over 5 consecutive years.
• Administer SAP Goods Receipts and resolve procurement discrepancies, accelerating issue resolution cycle times 28%.
• Negotiate carrier service selections and optimize overnight shipping methods, generating annual savings exceeding $45,000.

Mailroom Clerk

MidAtlantic Corporate Logistics, Washington, DC

June 2015 – March 2018

• Directed interoffice mail routing and courier coordination for 400+ employees, improving internal delivery turnaround 26%.
• Implemented digital tracking logs and reporting dashboards, increasing operational visibility and reducing documentation errors 30%.
• Trained and supervised 4 mail services staff members, boosting team productivity 18% within first year.

EDUCATION

Bachelor of Arts in Organizational Management

University of Maryland, College Park, MD

• Manage receipt and verification of incoming deliveries across corporate facilities, safeguarding organizational assets and preventing distribution discrepancies through structured inspection and controlled intake procedures.
• Process and distribute high-volume inbound and interoffice correspondence enterprise-wide, ensuring full chain-of-custody documentation while accelerating internal routing efficiency across multiple departments.
• Coordinate carrier pickups and prepare outbound shipments for cross-functional teams, reducing turnaround time on priority deliveries through disciplined scheduling and organized staging controls.
• Administer tracking records, photograph shipping labels, and secure parcels pending pickup across regional locations, decreasing lost-package incidents by approximately 15% through strengthened accountability practices.
• Operate forklifts, pallet jacks, and company vehicles to unload and transfer freight within warehouse and campus environments, maintaining OSHA compliance and sustaining zero reportable safety violations.
• Support inventory counts, stock replenishment, and supply oversight for mailroom and warehouse operations, reinforcing departmental performance targets while maintaining audit-ready, orderly shared workspaces.

Core Skills:

• Mail Distribution Operations
• Shipping And Receiving
• Carrier Coordination
• Inventory Control Systems
• Forklift Operation
• OSHA Compliance

• Sort, open, and distribute inbound correspondence including orders, payments, and financial instruments across multi-building operations, ensuring accurate routing and uninterrupted transactional processing.
• Prioritize extraction and delivery of all received checks to the credit department before 10:00 a.m., safeguarding daily cash application timelines and maintaining 100% deposit compliance standards.
• Distribute UPS, FedEx, and third-party carrier shipments between company locations, accelerating cross-site logistics flow and reducing internal transfer delays across facilities.
• Log all incoming overnight deliveries using manifest worksheets, strengthening audit traceability controls and improving shipment accountability accuracy by approximately 20%.
• Enforce signature verification protocols for every package release, eliminating unsecured drop-offs and protecting enterprise assets through documented chain-of-custody procedures.
• Run postage, prepare outbound mail for scheduled warehouse dispatch, and deliver office supplies company-wide, supporting continuous operations while sustaining on-time pickup and distribution performance.

Core Skills:

• Mail Sorting Procedures
• Overnight Shipment Logging
• Carrier Package Distribution
• Postage Processing Systems
• Interoffice Mail Routing
• Chain Of Custody

• Oversee daily mailroom operations across multi-building facilities, directing inbound distribution, outbound USPS and courier shipments, equipment functionality, and administrative support to sustain uninterrupted organizational workflow.
• Administer postage meter balances and replenishment cycles, ordering and reconciling funds to maintain continuous mailing capacity while preventing processing disruptions or delayed dispatches.
• Manage office supply inventory and purchase order processing enterprise-wide, strengthening cost control visibility and reducing stockout occurrences by approximately 18% through structured replenishment planning.
• Provide switchboard coverage during receptionist absences, maintaining seamless call routing and professional front-desk continuity for staff, vendors, and external stakeholders across locations.
• Maintain operational proficiency in Satori, NeoPost, and UPS systems by completing ongoing webinars and executing timely software updates, preserving compliance and processing accuracy standards.
• Coordinate vendor communications, support bulk mail users, update internal information boards, and maintain orderly shared spaces, reinforcing cross-functional service reliability throughout the organization.

Core Skills:

• Mailroom Operations Management
• Postage Meter Administration
• Purchase Order Processing
• Switchboard Operations
• Bulk Mail Systems
• Vendor Coordination

• Sort and distribute interoffice and postal correspondence daily across corporate departments, ensuring accurate recipient delivery and uninterrupted internal communication flow enterprise-wide.
• Coordinate high-volume inbound and outbound courier activity from the central loading dock, managing staged parcels to sustain continuous shipping and receiving throughput.
• Process outbound U.S. mail using high-capacity postage systems, capture daily parcel reports, and record meter readings to maintain 100% documented mailing accountability.
• Maintain KPI logs for all shipping transactions, strengthening operational visibility and improving tracking accuracy by approximately 15% across multi-store distribution channels.
• Troubleshoot missing or delayed shipments with carriers, vendors, and postal authorities, resolving delivery exceptions within 24 hours to minimize business disruption.
• Evaluate carrier rate structures to determine lowest-cost overnight options and generate compliant shipping labels, reducing express freight expenses by an estimated 12% annually.

Core Skills:

• Interoffice Mail Distribution
• Courier Operations Management
• Postage Meter Reporting
• KPI Tracking Systems
• Carrier Issue Resolution
• Overnight Shipping Optimization

• Execute daily pickup, processing, and distribution of interoffice, postal, and courier correspondence across enterprise departments, ensuring uninterrupted communication flow and time-sensitive delivery compliance.
• Log and track all inbound and outbound shipments within centralized systems, maintaining complete visibility and strengthening chain-of-custody accuracy across operations.
• Determine appropriate service levels for outgoing courier requests, aligning cost, urgency, and package specifications to reduce expedited shipping expenses by approximately 10% annually.
• Resolve delivery exceptions with carrier providers, internal staff, and external clients, restoring service continuity within established timelines and minimizing operational disruption.
• Process registered mail and incoming courier packages using tracking software, safeguarding sensitive materials while achieving 100% documented receipt verification standards.
• Coordinate large-order shipments with IT and Marketing teams, prepare outbound parcels to meet dispatch deadlines, and electronically distribute inbound faxes to streamline cross-functional workflow.

Core Skills:

• Mail Processing Operations
• Shipment Tracking Systems
• Courier Service Coordination
• Registered Mail Handling
• Service Level Analysis
• Cross-Department Logistics

• Administer comprehensive Mail and Receiving Services operations across campus locations, overseeing sorting, delivery, data entry, chargeback tracking, student mail processing, and sustainability initiatives to sustain service continuity.
• Execute cross-training across all operating systems and procedures, providing instructional support at alternate sites to ensure workforce coverage and uninterrupted multi-campus functionality.
• Operate pallet jacks, carts, and dock equipment within regulated loading areas, maintaining OSHA-aligned handling standards and preventing reportable material incidents.
• Process shipping and receiving transactions through UPS, FedEx, Packtrak, and WITTS platforms, ensuring 100% accurate billing capture and compliant package documentation.
• Safeguard confidential student and customer information during mail handling and database activities, preserving data integrity and institutional privacy standards.
• Monitor U.S. Postal and carrier rate changes, apply regulatory guidance to mail design and shipment preparation, and respond to service inquiries to enhance operational accuracy.

Core Skills:

• Campus Mail Operations
• Chargeback Billing Tracking
• Shipping Software Platforms
• Loading Dock Equipment
• Confidential Data Handling
• Postal Regulation Compliance

• Demonstrate faith-based leadership through daily conduct and service, reinforcing organizational mission alignment while representing Samaritan’s Purse values across internal teams and external interactions.
• Collaborate with the outgoing mail team to prepare high-volume shipments enterprise-wide, supporting ministry distribution objectives and ensuring 100% on-time dispatch compliance.
• Coordinate with the Order Fulfillment Supervisor to release requested materials, accelerating response timelines and improving cross-department delivery efficiency by approximately 15%.
• Sort, count, batch, and process inbound postal and interoffice correspondence, sustaining accurate routing controls across multi-department operations handling hundreds of pieces daily.
• Operate company vehicle for daily post office pickups and drop-offs, maintaining regulatory driving compliance and preserving uninterrupted mail flow between facilities.
• Maintain organized workspaces and adhere strictly to Policy Manual standards, strengthening procedural consistency and supporting zero audit findings across mail operations.

Core Skills:

• Outbound Mail Preparation
• Order Fulfillment Support
• Postal Mail Processing
• Interoffice Distribution
• Policy Compliance Standards
• Fleet Vehicle Operation

• Deliver high-quality customer service to students, faculty, parents, and community members, resolving mail inquiries while advancing institutional standards for inclusion and service excellence.
• Navigate IMCMG2 Mailing and Shipping Software to process USPS, UPS, and FedEx transactions, generate daily reports, retrieve shipment histories, and troubleshoot system exceptions.
• Advise students on domestic and international shipping options, aligning service levels with budget and urgency to improve informed decision-making and reduce expedited costs by approximately 12%.
• Process retail payments through JCard POS terminals and reconcile end-of-day sales reports, maintaining 100% transactional accuracy and audit-ready financial documentation.
• Coordinate training, supervision, and scheduling of student mail clerks, strengthening workforce coverage and increasing on-time interdepartmental delivery performance by roughly 15%.
• Investigate delayed or suspicious packages using carrier portals, maintain return and forwarding logs, update mailbox assignments, and document compliance actions to safeguard campus distribution integrity.

Core Skills:

• Mailing Software IMCMG2
• Point Of Sale Systems
• International Shipping Procedures
• Student Mail Administration
• Carrier Portal Research
• Package Compliance Reporting

• Receive and inspect all facility mail from government clients and major carriers, safeguarding enterprise operations by identifying suspicious items and enforcing controlled intake procedures.
• Execute daily postal runs to the Andover, MA post office and manage multi-building pickups and deliveries, sustaining time-sensitive distribution across campus locations.
• Sort, route, and deliver inbound mail and packages by assigned floors within established timelines, ensuring consistent service-level adherence for internal stakeholders.
• Prepare, weigh, seal, and dispatch outbound correspondence and overnight shipments in accordance with postal regulations, maintaining 100% compliant processing standards.
• Log incoming and outgoing items for accuracy and completeness, strengthening shipment traceability controls and reducing documentation discrepancies by approximately 15%.
• Process Indirect Goods Receipts in SAP and resolve end-user receipt discrepancies, accelerating issue resolution cycles and improving procurement record accuracy across departments.

Core Skills:

• Mail Distribution Operations
• Overnight Shipping Processing
• Postal Compliance Standards
• SAP Goods Receipts
• Shipment Logging Systems
• Facility Mail Coordination

• Support Logistics Manager in coordinating mail and shipping operations, aligning daily workflows with business unit objectives and sustaining cross-company information flow.
• Collaborate across departments and participate in project groups, disseminating operational updates that improve service responsiveness and reduce internal communication gaps by approximately 15%.
• Maintain clean, organized mail areas and update electronic procedures and contact records, strengthening audit readiness and preserving accurate operational documentation.
• Pack and ship equipment and promotional materials domestically and internationally, operating FedEx systems to ensure compliant documentation and on-time global delivery performance.
• Receive inbound carrier packages and communicate routing instructions to clients and internal partners, accelerating distribution cycles and minimizing misdirected shipments across sites.
• Provide broad logistics and office support for departmental initiatives, reinforcing workflow continuity and enabling scalable operational assistance during peak activity periods.

Core Skills:

• Logistics Operations Support
• FedEx Shipping Systems
• International Shipment Processing
• Mailroom Organization Standards
• Cross-Functional Communication
• Package Routing Coordination

• Sort utility client correspondence by payable entity, multifamily designation, currency type, and post office box, ensuring precise allocation across high-volume accounts.
• Organize and group processed utility mail according to departmental procedures, sustaining structured workflow controls and minimizing downstream billing discrepancies.
• Utilize Microsoft Office applications to retrieve, format, and print emailed invoices, ensuring complete and legible documentation for 100% accurate processing.
• Research client payable names through Cass Intranet search functions, accelerating account identification and reducing misapplied transactions by approximately 12%.
• Maintain current cross-reference listings and procedural updates, discarding obsolete documentation to preserve compliance accuracy and audit-ready records.
• Escalate processing issues with proposed solutions to supervisors and support client demonstrations, contributing to timely account completion and sustained service reliability.

Core Skills:

• Utility Mail Processing
• Microsoft Office Applications
• Cass Intranet Research
• Invoice Document Formatting
• Procedure Compliance Management
• Account Issue Resolution

• Administer comprehensive mail services including courier delivery, registry handling, crisis response support, scanning, and hazardous substance screening to safeguard secure government operations.
• Process controlled and classified correspondence up to Top Secret level, ensuring 100% adherence to DOE/NNSA security protocols and documented chain-of-custody requirements.
• Dispatch classified and unclassified materials across AC/SFO, OST, and KAFB-bound facilities, sustaining secure distribution between multiple federal entities.
• Verify overnight and classified carrier addresses through the DOE/NNSA Classified Mailing Address Program database, preventing unauthorized shipments and strengthening regulatory compliance controls.
• Coordinate commercial courier services and sign receipts for all inbound packages, reinforcing accountability standards and reducing delivery discrepancies by approximately 10%.
• Collect and recycle outdated publications while distributing updated materials, maintaining information currency and supporting organized facility-wide communication resources.

Core Skills:

• Classified Mail Processing
• DOE NNSA Compliance
• Secure Courier Operations
• Chain Of Custody
• Mail Security Screening
• Registry Services Management

• Process guest check-in and check-out transactions within high-volume hospitality operations, ensuring accurate cashiering, compliant folio documentation, and seamless arrival-to-departure experiences.
• Serve as primary liaison between guests and internal departments, expediting requests and coordinating service delivery to enhance satisfaction scores and recovery outcomes.
• Provide concierge-level assistance including dining and entertainment reservations, delivering tailored city guidance that strengthens property reputation and repeat visitation rates.
• Resolve guest concerns and service exceptions in real time, restoring experience standards and reducing escalations to management by approximately 20%.
• Maintain up-to-date knowledge of hotel events, rate structures, and casino status changes, generating accurate shift reports and supporting revenue integrity controls.
• Greet and assist guests across in-person and telephone channels, anticipating needs and sustaining professional service delivery aligned with brand hospitality expectations.

Core Skills:

• Front Desk Operations
• Guest Service Recovery
• Cashiering Accuracy Controls
• Hospitality Concierge Services
• Folio Documentation Management
• Shift Report Generation

• Receive and distribute all incoming packages across operational units, maintaining accurate routing controls and strengthening chain-of-custody accountability for sensitive materials.
• Coordinate courier requests and process inbound faxes, ensuring timely document transmission and uninterrupted communication between internal teams and external partners.
• Maintain filing systems and digitize physical records, improving retrieval efficiency and reducing paper-based storage volume by approximately 25%.
• Handle confidential records in compliance with HIPAA regulations, safeguarding patient information and sustaining zero documented privacy violations.
• Assemble patient testing kits by labeling devices, inserting required medical components, and verifying printed materials, ensuring 100% accuracy prior to shipment.
• Perform detailed data entry and product matching for outbound orders, aligning correct items with customer records and decreasing fulfillment errors by an estimated 15%.

Core Skills:

• Package Distribution Management
• Courier Coordination
• Records Digitization
• HIPAA Compliance Standards
• Medical Kit Assembly
• Data Entry Accuracy

• Process, log, sort, and file high-volume mail streams within centralized operations, ensuring accurate documentation control and timely internal distribution across departments.
• Scan and process physical documents into digital formats, accelerating electronic access and reducing paper dependency by approximately 30% through structured digitization workflows.
• Execute media conversion activities to standardize legacy records, strengthening long-term content preservation and improving retrieval efficiency enterprise-wide.
• Administer content storage and retrieval systems, maintaining organized repositories that support audit readiness and rapid information access for stakeholders.
• Prepare and ship outbound correspondence and parcels, aligning packaging standards with carrier requirements to sustain compliant and on-time dispatch performance.
• Maintain document inventory records and perform precise data entry while contributing to productivity and automation initiatives that enhance processing throughput and operational scalability.

Core Skills:

• Mail Processing Operations
• Document Scanning Systems
• Media Conversion Services
• Content Management Systems
• Outbound Shipping Coordination
• Data Entry Accuracy

• Execute daily office operations for a regional law firm, integrating courier routes, reception coverage, hospitality coordination, and document services to sustain seamless client-facing continuity.
• Process and distribute high-volume incoming and outgoing correspondence across multiple practice groups, maintaining accurate tracking controls that safeguard time-sensitive and confidential legal materials.
• Complete complex print and copy assignments for attorneys and administrative teams, consistently meeting strict court filing deadlines and reducing rework through precise quality verification.
• Coordinate interoffice deliveries and pickups between site locations using personal vehicle, supporting uninterrupted workflow across departments while reconciling mileage through structured expense reporting.
• Maintain a professional, client-ready environment at the Columbia headquarters, reinforcing brand standards and ensuring uninterrupted service operations within a high-traffic legal setting.
• Utilize legal technologies and records management systems to track sensitive documentation, supporting compliance accuracy across 100% of handled materials and minimizing processing discrepancies.

Core Skills:

• Mail Processing Operations
• Legal Document Handling
• Print Production Services
• Records Management Systems
• Courier Logistics Coordination
• Confidential File Tracking

• Conduct daily mail runs across multiple departments within enterprise office operations, ensuring timely internal distribution that sustains workflow continuity and interdepartmental communication efficiency.
• Distribute incoming correspondence at scale, accurately routing materials to designated recipients and reducing delivery errors through structured verification controls.
• Sort and slot high-volume mail streams, organizing departmental allocations to maintain processing accuracy across 100% of handled items.
• Operate mailing equipment to process outgoing shipments, supporting time-sensitive external communications while sustaining consistent throughput during peak cycles.
• Manage returned and registered correspondence within controlled handling procedures, preserving chain-of-custody integrity and minimizing compliance exposure.
• Coordinate receipt and dispatch of courier shipments, manually preparing outbound envelopes to meet service-level commitments and ensure reliable document transmission.

Core Skills:

• Mail Distribution Operations
• Mail Sorting Procedures
• Postage Meter Systems
• Courier Shipment Processing
• Registered Mail Handling
• Departmental Routing Controls

• Receive and sort enterprise-wide mail and packages, loading items onto carts and conveyor systems to streamline daily distribution across multiple departments.
• Record all incoming shipments within centralized tracking logs, preserving accountability for 100% of processed deliveries and reinforcing internal control standards.
• Distribute correspondence and parcels to designated recipients throughout cross-functional teams, sustaining timely handoffs that protect operational continuity.
• Consolidate outgoing materials from every department and process shipments through courier and shipping partners, ensuring accurate documentation and label compliance during peak cycles.
• Operate postage equipment and monitor meter balances, maintaining uninterrupted processing capacity while preparing required shipping forms with complete, verified information.
• Support inventory counts, document archiving, structured data entry, customer inquiries, and reception coverage, reinforcing organized mailroom operations within a high-traffic service environment.

Core Skills:

• Mailroom Operations Management
• Package Tracking Systems
• Postage Meter Administration
• Shipping Documentation Processing
• Inventory Control Procedures
• Data Entry Accuracy

• Sort and distribute interoffice and postal correspondence daily across corporate departments and retail locations, sustaining accurate mailbox delivery and uninterrupted internal communications enterprise-wide.
• Stock FedEx and USPS materials in designated pantry areas while executing timely package distribution, supporting high-volume service demands across centralized mail operations.
• Process outbound U.S. Postal shipments using high-capacity postage equipment, capture daily parcel reports, and record meter readings to preserve financial and operational accuracy.
• Oversee heavy inbound and outbound courier traffic at the central loading dock, maintaining KPI-based activity logs that document 100% of shipping and receiving transactions.
• Troubleshoot delivery exceptions by coordinating with carriers and vendors, resolving missing or delayed corporate mail to protect store-level continuity and stakeholder confidence.
• Determine cost-efficient overnight shipping methods by analyzing carrier rates and package weight, generate compliant labels via FedEx kiosk, and maintain equipment readiness through scheduled preventative maintenance.

Core Skills:

• Interoffice Mail Distribution
• Courier Logistics Coordination
• Postage Meter Management
• KPI Activity Reporting
• Carrier Rate Analysis
• Shipping Label Compliance

• Sort and collate enterprise mail streams, categorizing returned letters, adjustments, bills, orders, and payments to sustain accurate downstream processing across departments.
• Resolve discrepancies involving incorrect or returned correspondence, minimizing redistribution delays and protecting delivery accuracy within daily operational cycles.
• Apply verified postage to outgoing mail, weighing items to determine precise rates and arranging carrier pickups to ensure uninterrupted external dispatch.
• Process outbound shipments through FedEx, UPS, DHL, and USPS, coordinating multi-carrier logistics that support time-sensitive business communications.
• Distribute correspondence using designated bins and transport containers, delivering materials directly to departments to maintain structured internal flow control.
• Maintain mailroom and copy center readiness by stocking essential supplies, servicing printing equipment, and preserving organized workspace conditions that sustain continuous productivity.

Core Skills:

• Mail Sorting Procedures
• Postage Rate Calculation
• Multi-Carrier Shipping
• Delivery Route Coordination
• Mailroom Supply Management
• Copy Equipment Maintenance

• Receive all facility mail from external carriers including U.S. Government clients, UPS, and FedEx, safeguarding secure intake controls within a multi-building enterprise environment.
• Deliver and collect correspondence daily between the Andover, MA post office and multiple on-site buildings, operating company vehicles to maintain structured distribution timelines.
• Sort and distribute incoming mail and packages by assigned floors within established timeframes, reinforcing consistent service levels across high-traffic corporate operations.
• Prepare outbound correspondence by wrapping, sealing, weighing, affixing postage, and assembling interoffice pouches in compliance with federal postal regulations.
• Log and audit incoming and outgoing shipments for accuracy and completeness, preserving 100% traceability across overnight and standard carrier transactions.
• Process indirect goods receipts within SAP and collaborate with end users to resolve receipt discrepancies, strengthening inventory accuracy and financial reconciliation controls.

Core Skills:

• Mail Distribution Logistics
• Postal Compliance Procedures
• Overnight Shipping Processing
• Shipment Tracking Documentation
• SAP Goods Receipts
• Vehicle Route Operations

• Collect, sort, and distribute incoming correspondence while processing outbound mail, sustaining organized communication flow across enterprise office operations.
• Determine, affix, and document postage for registered items and parcels, preserving accountable handling and accurate cost tracking for controlled shipments.
• Maintain detailed volume and distribution logs, generating structured reporting data that supports operational transparency and audit readiness.
• Prepare and package outbound shipments to meet carrier requirements, reinforcing timely dispatch and consistent service-level performance.
• Oversee mailroom equipment functionality and supply inventory, coordinating repairs and replenishment to prevent workflow interruptions across shared office suites.
• Support workplace operations by stocking supply closets, organizing event setups, executing delivery errands, and maintaining clean facilities that enhance professional presentation standards.

Core Skills:

• Mail Distribution Management
• Registered Mail Processing
• Postage Tracking Documentation
• Outbound Shipment Preparation
• Supply Inventory Control
• Mailroom Operations Support

• Deliver customer service support at municipal visitor center by greeting guests, answering phones, managing gift shop transactions, and completing monthly visitor activity reports.
• Administer citywide mailing operations by processing water bills through postage equipment, transporting batches to the post office, and distributing interoffice correspondence to multiple departments.
• Maintain postage machinery and supply inventories, coordinating service requests and replenishment cycles to ensure uninterrupted billing and outbound communication processing.
• Lead daily workflow oversight for mailroom staff, providing task instruction, schedule coordination, and quality monitoring while performing identical operational duties.
• Record and bag inbound postal materials from the post office, driving scheduled routes to deliver sorted correspondence across municipal offices within established timelines.
• Execute assignments under detailed procedural guidance with minimal deviation, applying foundational literacy and arithmetic skills to support accurate documentation and address verification.

Core Skills:

• Municipal Mail Operations
• Postage Equipment Management
• Interoffice Distribution Routes
• Visitor Services Support
• Workflow Quality Oversight
• Billing Mail Processing

• Process payroll-approved pay statements and on-demand checks according to accounting schedules, ensuring accurate, confidential distribution aligned with established financial control timelines.
• Manage enterprise print requests and produce customized employee communications, sustaining high-volume output while maintaining strict quality and formatting standards.
• Operate and maintain production printing equipment, performing routine upkeep that preserves optimal performance and minimizes workflow disruption during peak cycles.
• Sort inbound mail and packages, delivering and collecting materials at designated stations on scheduled routes to uphold consistent internal service levels.
• Research and resolve improperly addressed correspondence, creating compliant mailing labels and applying verified postage to ensure accurate courier and overnight dispatch.
• Support mailroom continuity by fulfilling supply requests, maintaining organized workspaces, and providing responsive service to internal and external stakeholders.

Core Skills:

• Payroll Mail Distribution
• Enterprise Print Operations
• Production Equipment Maintenance
• Mail Routing Coordination
• Shipping Label Preparation
• Customer Service Support

• Coordinate pickup and drop-off of correspondence with local and regional post offices, sorting, opening, scanning, and distributing daily mail, email, and fax communications.
• Organize bulk certified, international, and legal notice mailings, preparing compliant documentation that supports regulated notification requirements and procedural accuracy.
• Oversee office equipment operations and troubleshoot mechanical issues, ensuring continuous functionality of folding and processing machines during high-volume production cycles.
• Execute structured data entry for returned mail updates and electronic payment receipts, preserving accurate transactional records across administrative systems.
• Monitor backup deposit bins, payoff statements, and electronically filed pleadings, preparing materials for secure return or destruction in accordance with established PLA procedures.
• Support operational continuity by performing receptionist coverage, coordinating errands and banking runs, maintaining organized facilities, and assisting with internal event setup and breakdown.

Core Skills:

• Certified Mail Processing
• International Shipping Documentation
• Office Equipment Troubleshooting
• Administrative Data Entry
• Legal Records Handling
• Reception Operations

• Sort and process inbound mail streams, logging, filing, and routing materials to sustain organized records management within structured administrative operations.
• Scan, fax, and convert checks and documents into digital formats, supporting secure media conversion and streamlined content storage and retrieval workflows.
• Enter and validate transactional data within enterprise systems, ensuring high accuracy standards that protect financial and document integrity.
• Ship outgoing mail and packages through designated carriers, coordinating timely dispatch that maintains consistent external communication channels.
• Maintain comprehensive document inventory controls, preserving traceability across physical and electronic records throughout the processing lifecycle.
• Participate in productivity and automation initiatives, contributing process improvements that enhance throughput efficiency without compromising compliance requirements.

Core Skills:

• Mail Processing Operations
• Document Imaging Systems
• Media Conversion Techniques
• Records Inventory Management
• Data Entry Accuracy
• Shipping Coordination

• Oversee daily operations of the document management department, aligning workflow controls with client service level agreements to consistently meet established turnaround requirements.
• Retrieve mail from courier services and distribute materials across designated departments, sustaining organized intake processes within regulated medical and dental environments.
• Scan all incoming medical and dental claims daily under documented procedures, ensuring accurate imaging and proper filing of claims, appeals, and adjustments.
• Generate and mail correspondence addressing submission errors, supporting timely issue resolution and reinforcing compliance with client documentation standards.
• Operate postage machines, scanners, copiers, and envelope inserters, maintaining reliable equipment performance that enables uninterrupted departmental output.
• Assist in developing and maintaining departmental policies and procedures while responding to document management inquiries, strengthening governance and service consistency across operations.

Core Skills:

• Document Management Operations
• Claims Imaging Processing
• Service Level Compliance
• Mail Distribution Coordination
• Postage Equipment Operation
• Policy Procedure Development

• Maintain working knowledge of Enrollment and Eligibility processes and corporate policies, applying updated desk procedures to ensure compliant document handling within regulated program operations.
• Receive and open incoming mail, sorting applications, returned items, and verification documents to prepare structured batches for downstream imaging workflows.
• Differentiate document components using separator sheets and create organized scan batches, supporting accurate transition into standardized image assembly processes.
• Image documents with production scanners and store originals in secure controlled-access rooms, preserving confidentiality and audit-ready retention practices.
• Execute routine, repetitive tasks under designated work instructions, consistently meeting established performance benchmarks tied to imaging throughput and accuracy.
• Adhere to safety standards while performing stationary office work and handling materials up to 25 pounds, sustaining compliant and secure operational conditions.

Core Skills:

• Enrollment Document Processing
• Batch Preparation Procedures
• Document Imaging Systems
• Secure Records Storage
• Image Assembly Workflow
• Regulatory Compliance Standards

• Receive, sort, deliver, and process courier shipments, interoffice correspondence, periodicals, and all USPS classes, sustaining comprehensive mail flow across enterprise operations.
• Verify and document inbound and outbound shipments, preparing items for dispatch while maintaining auditable tracking records for accountable carrier transactions.
• Track FedEx, UPS, Certified Mail, and messenger deliveries, preserving chain-of-custody integrity for time-sensitive and regulated materials.
• Package, mark, label, and process non-hazardous and hazardous materials using carrier-specific software, ensuring full compliance with transportation and safety regulations.
• Research and route unidentified or generic correspondence, coordinating staging and transport of bulk mail to maintain accurate departmental distribution.
• Respond to customer inquiries under established SOPs, logging requests and monitoring suspicious packages to uphold service accountability and workplace security standards.

Core Skills:

• Courier Shipment Processing
• Accountable Mail Tracking
• Hazardous Materials Shipping
• Bulk Mail Coordination
• Shipment Record Documentation
• SOP Compliance Procedures

• Process, handle, and maintain records for all incoming and outgoing courier shipments and mail, ensuring accurate routing, labeling, and delivery accountability across site operations.
• Resolve complex distribution challenges, including bulk mail and specialized handling requirements, delivering compliant solutions that meet client-specific operational needs.
• Maintain organized mail stops and package rooms, conducting routine inspections and supply inventories to preserve structured, audit-ready environments.
• Research tracking discrepancies and follow up with clients regarding mail and package status, strengthening service transparency and issue resolution effectiveness.
• Support JLL and site-wide initiatives by contributing to operational continuity, performance management participation, and adherence to established service standards.
• Represent organizational cultural and ethical expectations as a site ambassador, reinforcing teamwork, cooperation, and consistent professional conduct in daily operations.

Core Skills:

• Courier Records Management
• Bulk Mail Solutions
• Package Room Operations
• Shipment Tracking Resolution
• Mailroom Inventory Control
• Client Service Coordination

• Execute scheduled mail services including metering, sorting, and distributing correspondence and accountable packages, sustaining reliable delivery across multi-department office environments.
• Produce copy, print, and scan projects according to written specifications, ensuring precise output quality that meets client and internal service expectations.
• Manage front-desk reception by answering and routing incoming calls, greeting visitors, and announcing arrivals to maintain professional first-point-of-contact standards.
• Coordinate hospitality operations for conference rooms, kitchens, and common areas, maintaining inventory controls and continuous readiness for high-frequency client use.
• Oversee floor support functions including copy room upkeep, paper replenishment, and general supply distribution to preserve uninterrupted workplace productivity.
• Support facilities services through minor office moves, equipment coordination, and client communication regarding building concerns, reinforcing organized and responsive site operations.

Core Skills:

• Mail Services Operations
• Print And Scan Production
• Reception Call Routing
• Hospitality Room Coordination
• Floor Supply Management
• Facilities Support Services

• Notify supervisor of emerging operational risks or client concerns, responding promptly to management communications to preserve service continuity and stakeholder confidence.
• Oversee daily workflow allocation and job balance among staff, ensuring completion within account SLA requirements while maintaining structured activity records and reporting.
• Train team members on procedural updates and contribute to the Site Procedure Guide, strengthening documented process controls and standardized account execution.
• Serve as primary client liaison, participating in account meetings and communicating service performance across copy, mail, reception, shipping, and records functions.
• Direct comprehensive mail and courier services, receiving, sorting, delivering, and tracking USPS and accountable carrier items to sustain accurate enterprise distribution.
• Research unidentified correspondence, log messenger deliveries, maintain equipment, and document customer inquiries, reinforcing traceable fulfillment and responsive service operations.

Core Skills:

• Workflow SLA Management
• Client Account Coordination
• Mail Courier Operations
• Accountable Shipment Tracking
• Procedure Documentation Control
• Equipment Maintenance Oversight

• Perform comprehensive mailroom operations by accurately sorting shipments, courier deliveries, interoffice transfers, and postal mail into designated departmental tubs to sustain organized distribution workflows.
• Compile and maintain detailed inventory records for all incoming mail tubs and packages, preserving auditable tracking controls across high-volume receiving activities.
• Process outbound shipments through FedEx, UPS, DHL, USPS, Dynamex, and Pitney Bowes, meeting constant deadlines while providing proper postage, packaging materials, and handling guidance.
• Verify delivered packages against purchase orders and packing slips using Lawson RAD handheld scanners, receiving items into PO 30 and escalating quantity discrepancies to Supply Chain buyers.
• Document chain-of-custody by scanning delivery records, obtaining recipient signatures, and maintaining logs for confidential and time-sensitive parcels.
• Coordinate equipment maintenance and communicate operational concerns to Supply Chain leadership, delivering accurate responses to customer inquiries and directing incoming calls to appropriate contacts.

Core Skills:

• Mailroom Operations Management
• Package Inventory Control
• Multi-Carrier Shipping Processing
• Lawson RAD Scanning
• Purchase Order Verification
• Customer Service Coordination

• Receive and distribute interoffice correspondence, USPS mail, and multi-carrier packages, obtaining signatures for accountable items to preserve documented chain-of-custody controls.
• Prepare outbound shipments by weighing parcels, calculating postage, and processing FedEx, UPS, DHL, and USPS labels to ensure compliant and timely dispatch.
• Compile departmental mail volume reports by destination and courier classification, delivering structured data that supports operational visibility and workload planning.
• Collaborate with dock and delivery personnel to sustain coordinated receiving and distribution activities across integrated mail and logistics operations.
• Monitor shipping and office supply inventories, initiating reorder notifications that prevent service disruption and maintain continuous processing capability.
• Enforce security and safety protocols by maintaining orderly workspaces, wearing required protective equipment, resolving on-site service issues, and supporting procurement-related purchase order tasks.

Core Skills:

• Mail Distribution Operations
• Accountable Shipment Handling
• Postage Calculation Processing
• Logistics Reporting Analysis
• Inventory Supply Control
• Workplace Safety Compliance

• Manage end-to-end mailroom operations, ensuring prompt and accurate distribution of inbound packages and compliant franking, posting, and courier processing of outbound correspondence.
• Record, sort, and coordinate mail activities with vendors and internal staff, sustaining organized tracking controls across daily operational workflows.
• Execute internal and external dispatch assignments, supporting timely document and package movement beyond standard office routes.
• Coordinate subscription handling and delivery of local and international newspapers, periodicals, and magazines to designated recipients.
• Support bulk photocopying, scanning, and document bundling requests, maintaining consistent output quality during high-volume production tasks.
• Perform assigned ad-hoc responsibilities, reinforcing operational flexibility and continuous mail service support.

Core Skills:

• Mailroom Operations Coordination
• Courier Dispatch Services
• Vendor Communication Management
• Bulk Document Processing
• Subscription Distribution Handling
• Mail Tracking Administration