LOGISTICS ASSOCIATE JOB DESCRIPTION

A Logistics Associate handles the physical movement, verification, and documentation of goods within a warehouse or fulfillment environment. This role owns the full cycle of daily receiving operations - from checking inbound shipments against purchase orders to routing RMA returns to the correct repair or processing destination. Cycle count programs, pick-and-pack accuracy, and clean inventory records are the core outputs this position is measured on, distinguishing it from planning or coordination roles that operate above the floor level. Most of these positions require forklift certification.

As the Logistics Associate, you execute inbound receiving, outbound shipment preparation, and inventory control tasks that keep product moving accurately through the warehouse and into customers' hands. You work within an operations team alongside warehouse leads, Materials staff, and customer service contacts, reporting to a Warehouse Manager or Operations Supervisor.

Career Impact: Hands-on ownership of cycle count programs and RMA routing builds verifiable warehouse operations credentials that transfer directly into senior logistics and inventory control roles.

Business Impact: Shipping errors and inventory discrepancies surface first at this level - the accuracy of packing slip verification and stock counts determines whether customer orders are fulfilled correctly the first time.

Growth Opportunity: Experience spanning inbound receiving, ERP transaction processing, and 5S compliance prepares the Logistics Associate for advancement into Inventory Control Specialist or Warehouse Lead positions.

• Receive inbound shipments, verify contents against purchase orders and packing slips, and document discrepancies for resolution.
• Conduct cycle count programs on a scheduled basis and report variance results to inventory management.
• Pick, pack, and prepare outbound orders for domestic and international customers, applying correct labeling and documentation.
• Coordinate RMA returns by routing repair materials and equipment to the designated return or processing location with complete documentation.
• Execute ERP transactions for shipping, receiving, inventory movements, and purchase requisition generation.
• Operate powered industrial equipment including forklifts and pallet jacks to move and stage product within the facility.
• Maintain a clean, organized, and safety-compliant work area in accordance with established warehouse procedures.
• Collaborate with Materials, Accounting, and Customer Service teams to resolve shipment discrepancies and support daily operational needs.

• High school diploma or GED, or equivalent work experience.
• 2 or more years of shipping, receiving, and inventory control experience, with demonstrated accuracy in high-volume environments.
• Forklift certification, or ability to obtain certification within 30 days of hire.
• Ability to receive, count, and verify product against purchase orders with a high level of accuracy.
• Experience executing transactions in a computer-based inventory or warehouse management system.
• Physical ability to lift up to 50 lbs repeatedly and stand, bend, and move throughout an entire shift.
• Strong attention to detail and the ability to follow written and verbal instructions consistently.
• Effective written and verbal communication skills to coordinate with internal teams and external carriers.

• Experience with 5S methodology or a structured warehouse organization program.
• Familiarity with RMA processing and reverse logistics procedures in a distribution or manufacturing setting.
• Prior work in a cGMP, regulated, or temperature-sensitive materials environment.
• Background in production parts kitting or assembly support within a manufacturing warehouse.

• Order pick-and-pack accuracy rate, measuring how often outbound shipments match the customer purchase order without error.
• Cycle count variance rate, reflecting how closely physical inventory matches system records after each count.
• RMA processing time in days, tracking how quickly returned goods are received, documented, and routed.
• Inbound receiving throughput per shift, measuring the volume of verified and stocked shipments completed daily.
• Shipping error rate per week, counting outbound orders requiring correction or reshipment due to fulfillment mistakes.
• Typical tools: productivity suite (commonly Microsoft Office - Word, Excel, Outlook); ERP and inventory systems (commonly SAP, Oracle, or JDE).

• Base Salary Range: $38,000 to $52,000 per year, depending on experience and location.
• Bonus: Annual discretionary bonus of 3% to 5% of base salary is common.
• Equity: Equity is not typically offered at this level.
• Health Benefits: Medical, dental, and vision coverage; employer contributes 50% to 80% of premiums.
• PTO: 10 to 15 days annually, plus standard federal holidays.
• Common Perks: Safety boot allowance, shift differential pay, and access to employer-sponsored training programs.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates are selected without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. Background screening is a condition of employment for all positions. Candidates with disabilities who require a reasonable accommodation to participate in any part of the hiring or onboarding process are encouraged to submit that request at the time of application. All applicants must be authorized to work in the United States; sponsorship is not available for this position.

The Logistics Associate delivers specialized Life Cycle Logistics and configuration management support for Electro-Optic Infrared projects under the Electro-Optic Technology Division, working alongside Program Management Offices, Field Service Representatives, and OEM stakeholders across Navy, Marine Corps, Air Force, and SOCOM customers. By maintaining accurate CM databases, evaluating Engineering Change Proposals, and coordinating procurement documentation, this position ensures continuous readiness and compliance across the full product life cycle for national security programs.

Key Responsibilities

• Analyze and evaluate the impact of Engineering Change Proposals (ECPs) on materials, cost, schedule, logistics infrastructure, and technical documentation.
• Incorporate configuration changes in accordance with the CM plan for the system, subsystem, or component.
• Provide CM support functions on the assigned systems.
• Maintain the CM database by updating the established configuration baseline based on periodic reporting provided by the EO/IR OEM, ECP process and material transfers.
• Provide configuration assistance in the definition of CM products, review of CM deliverables, and review of proposed configuration baseline changes.
• Provide CM support during configuration audits and in the development of ECPs.
• Interface with EO/IR stakeholders including Program Management Offices, Industry, and Field Service Representatives (FSRs) to meet program needs.

Required Qualifications

• High School Diploma and four (4) years related experience; or Bachelor's Degree with experience performing acquisition logistics for DoD.
• Must be able to obtain and maintain a Secret security clearance; must be a US Citizen.
• Relevant experience includes familiarity with DoD acquisition process including program management, business management, and providing full product life cycle support guidance to the Program Office.
• Proficient in management of workflows for receiving CM data, analyzing and routing data, providing recommendations, monitoring reviews, and reporting status to support EOTD programs.
• Experience collecting CM data from multiple sources to organize and analyze data, manage records, schedules, and correspondence, compile metrics, and produce reports.
• Familiarity with Integrated Product Data Management (iPDM) web-based tool and knowledge of its use for TDP management.
• Knowledge of database applications such as Wide Area Work Flow (WAWF), Enterprise Resource Planning (ERP), Integrated Support Systems Slicwave, and Systecon OPUS 10.
• Proficient in Microsoft Office programs including Word, Excel, PowerPoint, Access, Project, and Outlook.

Embedded within the distribution center's inbound and outbound operations, the Logistics Associate shapes carrier recommendations, monitors routing accuracy, and communicates freight impacts to operational leaders and clients. Working closely with the client's transportation network, this position ensures shipping efficiencies are maximized and operational decisions are guided by a clear understanding of rates, service levels, and dimensional weight considerations.

Core Functions

• Evaluate inbound shipments to gain an understanding of the client's inbound volumes.
• Monitor inbound shipments for correct routing.
• Make carrier recommendations based on product type, weight thresholds, and service levels.
• Monitor outbound shipments for packaging and dimensional weight considerations.
• Inform operational staff members of issues that will impact the client's freight charges.
• Assist the client in understanding their business from a transportation perspective including cause and effect of decisions.
• Understand the client's rates and rate structures to better guide the client and company in making operational decisions.
• Assist the client in as-needed analysis of the transportation activities.

Qualifications & Experience

• Minimum 2 years' experience in a Distribution Center environment, including 1–2 years in Receiving and 1–2 years operating an RF gun.
• Must have at least 6 months of experience with JDE 7.3; forklift certified or willing to be certified.
• Experience working in a production-driven environment; ability to lift up to 25 lbs and stand for long periods.
• Able to work a flexible schedule including weekends and overtime as needed.
• Inventory and quality background preferred.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.
• Good written and oral communication skills; computer literate.

Reporting to department management, the Logistics Associate executes pick-and-pack fulfillment for national and international orders placed through the company website, collaborating with the Customer Service team on returns, requests, and ongoing issues. By managing finished goods inventory and ensuring on-brand packaging and accurate shipping method selection, this position keeps order flow consistent and customer satisfaction high across both domestic and international channels.

Primary Duties

• Responsible for picking and packing boxes for orders coming in through our website to national and international customers.
• Assist in selecting shipping methods based on customer location.
• Ensure on-brand and quality packaging, marketing collateral, and paperwork are included in each order.
• Responsible for inventory management of finished goods and products, relaying information to department management when stocks are running low.
• Collaborate with the Customer Service team on requests, returns, and ongoing issues while maintaining a positive customer service relationship.
• Assist with production activities in manufacturing as needed.

Skills & Qualifications

• Associate degree or high school diploma with equivalent experience.
• 1–2 years of experience in a warehouse environment or equivalent understanding of warehouse operations.
• Very organized, dependable self-starter with the ability to work autonomously and adapt to varying daily duties.
• Comfortable using computers for basic functions.
• Within normal ranges of vision and hearing
• Able to lift up to 75 lbs and perform physical tasks including walking, standing, stooping, bending, kneeling, climbing, and reaching for prolonged periods.

Sitting at the intersection of Manufacturing and Accounting, the Logistics Associate owns day-to-day shipping, receiving, and inventory control activities, executing ERP transactions and generating purchase requisitions to keep parts and products moving on schedule. Operating across production and administrative functions, this position maintains appropriate inventory levels and ensures accurate documentation that supports both the shop floor and the finance team.

Duties

• Perform day-to-day shipping and receiving activities and execute corresponding transactions in the ERP system.
• Conduct periodic cycle counts and report the results.
• Generate purchase requisitions, manage delivery and receipt.
• Package equipment and consumable goods.
• File shipping and production documentation and carry out general office upkeep.

Requirements

• High school diploma required.
• 1–2 years of shipping, receiving, and inventory control experience.
• Experience with a computer-based inventory control system such as SAP, Oracle, or MS Navision.
• Working knowledge of MS Office tools including Outlook and Excel.
• Team-oriented with ability to multi-task in a fast-paced environment; strong attention to detail with consistent follow-through.
• Ability to lift 25 lbs.

A key member of the Logistics and Distribution team, the Logistics Associate builds reliable specimen transportation workflows for Clinical Laboratories by coordinating disposition of blood, tissue blocks, slides, and other sample types under minimal supervision. Collaborating across Supply Chain Operations and Clinical Laboratories, this position ensures IATA- and DOT-compliant shipment processing, accurate inventory management, and adherence to the company's Quality Management System to sustain uninterrupted lab support.

Functions

• Coordinate clinical specimen materials disposition such as blood, tissue blocks, slides, and other sample types or materials required to support clinical laboratories.
• Prepare shipping documentation, package, and process materials consistent with IATA, DOT, and import/export customs regulations.
• Collaborate with the Transportation Group to track shipments and troubleshoot shipment delays and customs holds.
• Maintain, stock, track, and order various raw and semi-finished goods and lab supplies for kit production and sample returns.
• Sign for materials received, check goods against packing slips, apply product labeling, and maintain records for received goods.
• Assist team members in completing daily shipments and verify all orders have been processed and picked up by carriers.
• Execute work safely using proper materials handling equipment and PPE; maintain a clean, orderly work area and identify areas of opportunity.
• Comply with the company's Quality Management System policies; maintain up-to-date training records and submit quality events.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork; maintain regular and reliable attendance.

Experience & Qualifications

• High School Diploma or GED required; Associate's Degree in a relevant field preferred.
• Possession of or ability to obtain IATA certification within 2 months of hire and maintain throughout employment.
• 2+ years of experience in materials distribution (Shipping/Receiving/Inventory); 1+ years in import/export compliance.
• 2+ years of experience handling human specimens including FFPE Blocks and Slides preferred; 1+ years in clinical logistics or a related field within biopharmaceutical, biotechnology, pharmaceutical, R&D, or CRO industry preferred.
• Knowledge of Cold Chain UN-Packaging for shipping and storing requirements and FDA and USDA import requirements.
• Strong proficiency in Microsoft Office programs including Word, Excel, PowerPoint, Outlook, and OneNote.
• Ability to work on a mobile device, tablet, or computer for approximately 15% of the day; ability to stand for approximately 55% and sit for approximately 30% of the day; ability to lift up to 25 lbs.
• Authorization to work in the United States without sponsorship.

Accurate daily pick-and-pack execution depends on the Logistics Associate, who verifies shipment contents against packing slips, manages USPS and UPS pickup windows, and supports the 2b.Care team's donation binder inventory at gc2b, an e-commerce service and community-centered brand. Serving as a frontline steward of order accuracy and customer experience, this position enables the company to fulfill orders with the discretion and precision that its products and community require.

Accountabilities

• Meet all daily pick and pack goals; pack orders with attention to detail ensuring all relevant inserts and promotional materials are included.
• Verify that products packed match the packing slip and recipient information; attend to customer notes and add a personal touch as needed.
• Double-check all orders packed to minimize shipping errors; ensure all prepared outgoing orders are picked up during USPS and UPS pickup windows.
• Assist with inventory deliveries, product restock, and the Returns and Exchanges Department.
• Provide daily support to the 2b.Care team by assisting with donation binder sorting, inspection, and inventory reporting.
• Promptly notify the shipping supervisor of low supplies, mislabeled or poorly manufactured binders, backorders, or any other potential issues.
• Provide feedback and insight to the shipping supervisor and admin as needed; clock in and out accurately; perform other duties as assigned.

Technical Qualifications

• Technical capabilities and experience with Google Suite, ShippingEasy, Shopify, and Slack a plus.
• Must demonstrate thorough organizational skills, strong time management, ability to multitask, and thrive in a fast-paced work environment; demonstrated communication proficiency.
• Able to work as part of a team with a strong sense of shared mission and ability to assess team needs as a self-starter.
• Ability to lift 51 lbs above waist level throughout each assigned shift, carry 51 lbs across the workspace, and stand for 75% or more of a daily 8-hour shift.
• Ability to read, comprehend, and act upon written instructions and perform occasional simple math calculations.
• Must be supportive and affirming of the BIPOC and LGBTQ+ communities and respectful of all identities.
• Discrimination or prejudice in any capacity will not be tolerated and will result in immediate termination.

As the Logistics Associate, this role leads MIS reporting, data recording, and cross-border road permit tracking while developing operational metrics and process improvement recommendations for the Management Team. The broader supply chain function relies on this work to maintain service level objectives, resolve logistics and supplier issues, and ensure accurate Tax MIS is shared with ITCR on a weekly basis.

Activities

• Perform MIS reporting, data recording, analysing, and validating; produce ad-hoc data extracts and operational metrics for use by the Management Team.
• Provide adequate response and information to questions and requests from internal and external customers; process customer complaints and provide status updates.
• Lead project planning and execution for new projects; assist in initiatives driving toward a seamless order flow.
• Provide recommendations on improvements to existing processes and systemic creation of metrics; integrate in-depth specialty area knowledge with industry standards.
• Work cross-functionally to understand the impacts of metrics results; develop networks and relationships with internal and external contacts to achieve common goals.
• Resolve logistics and supplier issues; place parts orders, monitor back orders, expedite deliveries, and manage inventory levels to support business requirements.
• Identify discrepancies in road permits and coordinate corrections; maintain separate tracking of cross-border movements; monitor open e-road permits for validity until closure.
• Maintain targeted service level objectives by constantly monitoring open service calls suspended for parts; share validated Tax MIS weekly with ITCR.

Position Requirements

• Bachelor's Degree or equivalent in a related Logistics discipline.
• Four years of related business experience.
• Knowledgeable in all Field Logistics Operations processes and procedures; knowledge of indirect tax is an advantage.
• Demonstrates problem-solving, analytical, and planning skills gained through formal education, certification, and work experience.
• Expertise in Excel, Access, and PowerPoint; good PC skills to aid in completion of essential job responsibilities.
• Excellent written and oral communication skills in English; strong leadership and interpersonal skills.
• Results and solution-oriented with a strong sense of urgency; willing to work beyond regular hours to complete urgent tasks.

Logistics Associate manages exception resolution, carrier performance reporting, and freight cost analysis for B-Stock's shipping operations, reporting to the Manager of Logistics and serving as the primary day-to-day contact for internal teams, carriers, and shippers. Success in the position means shipment exceptions are resolved promptly, KPIs are tracked and communicated clearly, and internal processes scale to support continued growth across all B-Stock functions.

Operational Focus

• Lead the execution of exception management from in-transit resolutions to supporting and facilitating claims as needed.
• Review and approve additional fees as needed; develop reporting and track KPIs tied to carrier performance.
• Develop and maintain relationships with logistics partners and internal stakeholders to expedite prompt delivery of shipments to customers.
• Support and facilitate tracking and status requests through communication and troubleshooting as needed.
• Develop and monitor freight cost reporting, accessorial cost reporting, and cycle time analysis.
• Support B-Stock's account management team and clients; support new opportunities and carrier selection through procurement analysis.
• Work with cross-functional teams to support continued improvement across all B-Stock functions.

Knowledge Skills & Abilities

• Bachelor's or Associate's Degree required.
• 1+ years of working experience in Logistics and/or Customer Experience.
• Previous experience in transportation/logistics preferred.
• Demonstrated experience in Microsoft Office Suite; Excel experience preferred.
• Ability to think critically and solve problems quickly and accurately.
• Strong written and verbal communication skills; capable of working independently as well as collaboratively.
• Ability to adapt to an ambiguous and ever-changing environment; remains energetic, positive, and flexible with shifting priorities.
• Comfortable in a demanding, fast-paced environment.
• Ability to work a flexible schedule on occasion.

The Logistics Associate produces accurate inbound and outbound shipment records, operates forklifts and material handling equipment, and ensures goods are correctly labeled, stocked, and documented throughout the Williams Logistics storage facility. Reporting to warehouse management and following Williams Logistics' health and safety standards, this position sustains inventory integrity and safe, compliant materials movement across the facility.

Key Deliverables

• Move goods packed on pallets, crates, rolls, bales, etc. around the storage facility; stack goods in the correct storage bays and empty pallets.
• Check that loads are secure; remove and replace forklift attachments; perform daily equipment checks.
• Properly label, stock, and prepare documentation for all incoming products; scan and record all documentation for incoming and outgoing packages in the appropriate structure.
• Load and unload materials on and off trucks, rail cars, and containers; verify the count of all incoming and outgoing products.
• Maintain and operate forklift; participate in cycle counts; maintain a clean and orderly work area.
• Know and follow all of Williams Logistics' health and safety rules, safe work practices, and standard operating procedures.
• Perform other duties as assigned by management.

Professional Experience

• Must be forklift certified or able to become certified within 30 days of employment; clean driving record and valid state motor vehicle operator's license may be required.
• Knowledge of warehouse procedures and practices; familiarity with industrial equipment and attention to detail.
• Able to accurately utilize scanner technology; basic math required.
• Must be able to read, write, and speak English fluently.
• Able to lift 50 lbs. repeatedly.
• Able to bend, stoop, stand, walk, turn, pivot, and stand for long periods.
• Good sense of balance and eye-hand-foot coordination.
• Ability to assess weights and judge distances and heights.
• Ability to work in varying temperatures depending upon season.

Embedded within the warehouse team, the Logistics Associate develops efficient material movement processes between storage locations and vehicles, ensuring smooth workflow and compliance with established procedures. Working closely with the Material Logistics Coordinator, this position fulfills orders, supports cycle counts, and enables inventory value reduction through the organized handling of materials, RMA coordination, and customer deliveries.

Areas of Ownership

• Fulfill orders, assemble and package items for shipment, and handle loading and unloading of materials while verifying quantities received against packing lists.
• Keep warehouse clean and well organized at all times, with all materials in proper location and labeled accordingly.
• Work with Material Logistics Coordinator to reduce inventory value through selling, scrapping, and utilization of existing materials.
• Support monthly Cycle Count procedure; carry out customer deliveries as needed.
• Maintain proper safety processes and procedures for inventory locations and equipment; coordinate repair material and RMA to the appropriate return/repair location with proper documentation.
• Perform other responsibilities as needed.

Background & Experience

• 1–3 years of forklift experience; PC proficiency specifically with Microsoft Office programs such as Excel.
• Must be proficient with computers and standard office applications including spreadsheet applications.
• Ability to process complex time-sensitive data from multiple sources, make decisions, and communicate required actions to co-workers; proficiency in spelling, punctuation, grammar, and basic math.
• Ability to think critically and problem solve; good organizational skills and sound judgment in decision-making.
• Excellent oral and written communication skills to effectively communicate with employees, customers, and personnel at other branch offices.

Reporting to the Logistics team, the Logistics Associate refines the logistics cost model, builds interactive dashboards, and partners with the BI Team to translate business requests into actionable data tools that support volume projections and KPI analysis. Partnering across departments to reconcile billing, automate reporting via SQL, and drive data-driven decision-making, this position directly strengthens the financial and operational performance of the logistics function.

Role Responsibilities

• Analyze and monitor logistics key performance indicators; develop projections to predict future volume and performance and continuously improve the logistics cost model.
• Coordinate with other departments to ensure all deliveries are accurately billed for, set up 3PL for billing, issue invoices, and ensure invoices correspond with balance sheet reports.
• Partner with the Logistics team on data-driven decision-making strategy, providing feedback, analysis, and recommendations on common issues and solutions.
• Build interactive dashboards and data exploration tools; automate data and reports using SQL.
• Translate business requests accurately to the BI Team (Data Scientist) for development and execution.

Education & Experience

• Bachelor's degree in Engineering, Economics, Finance, or Management is a plus.
• 5+ years of working experience in a Business Data Analyst or Business Intelligence role; 1–2 years in logistics or ecommerce industry preferred.
• Solid and proven technical skills in advanced Excel; experience in data analysis and modeling preferred.
• Fluency in English (oral and written); detail-oriented with excellent data sense and strong problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment; proactive communicator with flexibility to adapt to challenging situations.
• Collaborative, self-learning, accurate, and attentive to detail with strong team-working skills.

Sitting at the intersection of inventory control and manufacturing support, the Logistics Associate oversees WIP work order fulfillment, handles incoming inventory movement from inspection and vendors to warehouse locations, and conducts cycle counts to keep stock accurate and production areas fully supplied. Operating across warehouse and production floor functions, this position ensures materials are correctly identified, consolidated, and physically managed to sustain uninterrupted manufacturing builds.

Job Functions

• Handle the movement of incoming inventory from inspection and vendors to warehouse locations.
• Provide cell and production areas with all WIP work orders.
• Perform cycle counts; scan and attach documents and data within operating system.
• Move and consolidate stock as needed; identify, pull, and count different types of products.
• Lift and pull excessively heavy castings, bases, and similar items as required.

Required Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience using warehouse equipment including sit-down forklift and stand-up reach truck; experience with warehouse material handling equipment.
• Experience with manufacturing warehousing procedures and practices; experience dealing with order complexity from large styles and ranges.
• Experience with warehouse management systems; dependable self-starter.
• English required.

A key member of the European Logistics and Industrial platform, the Logistics Associate builds and maintains pan-European databases of logistics assets, occupiers, and submarkets while supporting multi-country investment underwriting in collaboration with Country Teams and Hines Management Services. Collaborating across Research and Innovation, asset management, and external agency communities, this position enables the Head of European Logistics and Industrial to advance a best-in-class property management and investment business across the continent.

What You'll Do

• Serve as first line of responsibility for evaluating and underwriting multi-country logistics and industrial investment opportunities, including asset value, market leasing assumptions, and valuation in collaboration with Country Teams.
• Work with Country Teams and Hines Management Services to build and maintain a pan-European database of logistics and industrial assets, submarkets, occupiers, and occupational data.
• Work with Country Teams and Management Services to build out best-in-class pan-European logistics and industrial property management, including benchmarking best practices and assisting implementation.
• Attend select internal and external meetings alongside the Head of European Logistics and Industrial to summarize key takeaways, follow up on action items, and communicate through to Country Teams.
• Establish and maintain relationships with pan-European investment and leasing agency communities and commercial real estate service providers; travel to London and other European cities as needed.
• Interface with the Research and Innovation team to extend thought leadership on the next generation of logistics and industrial real estate and capitalize on investment opportunities.
• Maintain a project tracker to ensure key logistics and industrial projects, deliverables, and milestones are tracked and flag issues that may impede timely delivery.
• Prepare materials for meetings and presentations including research, agendas, and PowerPoint presentations.

Qualifications & Experience

• Bachelor's degree from an accredited institution required; MBA strongly preferred.
• Two or more years of prior work experience; some real estate experience required; genuine interest in logistics and industrial sector.
• Experience with real estate cash flow models in Excel, ideally multi-country and multi-asset including vlookups, sensitivity analyses, and development vs. acquisition models; experience with Argus preferred.
• Strong proficiency in MS Office suite including PowerPoint, Excel, Word, and Teams; experience producing professional PowerPoint presentations.
• Strong written and oral communication skills; high attention to detail; ability to organize complex projects and document files; comfortable with ambiguity and ability to maintain extremely confidential information.
• Ability to work effectively across a variety of stakeholders with a positive, can-do attitude.

Carrier Management performance across Parcel, Air, and Ocean modes depends on the Logistics Associate, who oversees data extraction from multiple SCM systems, generates regional reports, and acts as the single point of contact from GSC COE for the entire program. Based within the Global Supply Chain Center of Excellence and serving regional councils and Supplier QBRs, this position advances data integrity, vendor performance management, and logistics analytics that inform cost, productivity, and timeliness targets.

Day-to-Day Responsibilities

• Synthesize unstructured data into comprehensible and insightful information; extract and compile data from multiple SCM systems and tools in a timely and accurate manner.
• Critically review key process steps for potential improvements and automation; detect errors upfront in any information received before further processing.
• Work with stakeholders to identify opportunities for leveraging company data to drive business solutions; generate standard or custom reports summarizing business, financial, or economic data.
• Strategically plan and manage logistics activities including Freight Payment and Audit, Transportation, Freight Analytics, warehouse, and customer service.
• Evaluate and develop new vendors, suppliers, and service providers; monitor and measure their performance and manage contract renewals and terminations.
• Support all regional Logistics Reporting and Analysis; monitor metrics and meet cost, productivity, accuracy, and timeliness targets; represent function in various councils and forums.
• Proactively detect and resolve problems; escalate issues in a timely manner; research new technology and tools to improve business analytics.

Skills & Qualifications

• Bachelor's degree in Supply Chain Management or Engineering.
• Minimum 2–3 years' experience in Supply Chain Operations and Program Management.
• Strategically plan and manage logistics activities including Freight Payment and Audit, Transportation, Freight Analytics, warehouse, and customer service; evaluate and develop new vendors, suppliers, and service providers and manage contract renewals and terminations.
• Strong knowledge of MS Office tools including Word, Excel, PowerPoint, Power BI, Visio, and Project; expertise in data visualization tools such as Power BI, Qlikview, or Tableau.
• Proficient in development and tracking of internal metrics; strong project and time management, organizational, and analytical skills; ability to manage master data including creation, updates, and deletion.
• Ability to communicate clearly and effectively in person, via email, and by phone with all levels of the organization; ability to coordinate with different functional heads as needed.
• Strong problem-solving skills; ability to understand data in wider context, handle large datasets, and recommend solutions based on findings.

As the Logistics Associate, this role coordinates import and export operations across GCB and PRO Europe, ensuring OTP, OTD, and OTC service KPIs are met while maintaining SAP shipment traceability and compliance with local customs legislation. The Supply Chain team relies on this work to deliver regional transportation budgets, foster LEAN methodology, and sustain the operational relationships with suppliers, 3PLs, and 4PLs that keep distribution running accurately across the region.

Scope of Work

• Deliver Service KPIs including OTP, OTD, and OTC targets across GCB and PRO Europe.
• Ensure import and export operations in Europe comply with SCJ and local country customs legislation and regulations; ensure import/export documentation compliance for every shipment.
• Ensure goods in transit in SAP and maintain shipment traceability; solve day-to-day operational issues impacting effective distribution.
• Contribute to continuous improvement plans, data collection, and root cause analysis for Weekly and Monthly Operational Reviews and primary freight monthly analysis.
• Support cross-functional activities to secure transportation capacity during peak periods; support NPD initiatives.
• Maintain Transportation SWI, Masterfiles, and Routing Guides in cooperation with the Control Tower; establish best practices across the region and champion extension to new geographies and BUs.
• Manage relationships with suppliers, 3PLs, 4PLs, and 3PMs to guarantee operational flow and shipping accuracy per SCJ requirements.
• Deliver Regional Transportation budgets and cost savings targets; support yearly Budget activities and enable cost-to-serve optimization through data analysis.
• Become a LEAN Navigator; foster LEAN methodology and culture within Supply Chain; partner with supply chain stakeholders to optimize customer service and cost within the network.

Requirements

• Bachelor's degree in Logistics, Economics, or Industrial Management Engineering.
• Short experience in logistics or supply chain.
• Excellent analytical skills with financial acumen; ability to powerfully portray data and leverage it to drive continuous improvement.
• Microsoft Office applications and SAP experience; availability to travel.
• Ability to deal with complexity and manage ambiguity; drive action and influence decision-making at different levels of the organization; strong organizational skills and ability to perform under pressure.
• Good communication and influencing skills; ability to build strong relationships with cross-functional partners; proactive, eager to learn, and willing to work in a regional team.
• Fluent in speaking, writing, and reading English.

Logistics Associate executes daily import shipment file preparation for freight forwarders and customs brokers, manages the company routing guide, and coordinates vendor KPI reporting to keep international freight flowing in compliance with Fish and Wildlife, CITES, Lacey, and other PGA requirements. Reporting to supply chain leadership and working across digital, sales, and planning teams, this position ensures documentation accuracy, 3PL packaging inventory integrity, and the freight forwarder relationships that sustain the transportation network.

Work Activities

• Prepare daily shipment files for freight forwarders and customs brokers for seamless importation and update shipment contents for company visibility.
• Proactively monitor and follow up on shipment status, resolving shipping issues related to Fish and Wildlife/CITES, Lacey, and other PGA requirements.
• Communicate cross-functionally and report to key stakeholders to ensure all processes are being followed and targets are being met.
• Perform administrative tasks including invoice processing, performance and financial reporting, analytical research of shipment value and activity, and overall support of process improvements for the transportation network.
• Monitor team inbox, promptly reply to inquiries, and create proformas for boutiques and departments while ensuring data accuracy and minimizing shipping delays.
• Manage company routing guide, maintain upkeep, and ensure vendor compliance with agreed guidelines; prepare weekly and monthly reporting on vendor KPIs.
• Maintain document and license recordkeeping; assist with filing claims and managing packaging inventory at 3PL; work with digital, sales, and planning to ensure inventory levels support the business.
• Foster freight forwarder and broker relationships by meeting with account representatives monthly; perform other duties as assigned.

Experience & Qualifications

• Bachelor's degree in Business, Supply Chain, or Logistics preferred.
• 2–3 years of relevant work experience within logistics; experience working with domestic and international transport carriers (UPS, FedEx, DHL, LTL); experience with 3PL and NetSuite or another ERP system preferred.
• Good understanding of shipping paperwork, international customs requirements, documentation, and tax and duties; passionate and curious about logistics.
• Strong analytical skills with proficiency in Microsoft Excel capable of manipulating large data sets.
• Excellent interpersonal and communication skills, verbal and written; highly organized, detail-oriented, with excellent time management skills; proactive, self-motivated, and positive can-do attitude.

The Logistics Associate creates the feedback loop between enterprise clients, transporters, and drivers and the Product Manager by supporting TMS product inquiries via email, phone, and WhatsApp, directing bugs through JIRA, and overseeing quality assurance on new features from training through implementation. By tracking success metrics, facilitating user interviews, and advocating for external users during product strategy discussions, this position ensures that product decisions are grounded in real operational experience across the logistics platform.

Performance Expectations

• Provide support for common customer inquiries related to Transportation Management System (TMS) products received by email, phone, and WhatsApp.
• Assess product-related escalations and issues from enterprise clients, transporters, and drivers once adoption starts.
• Report, groom, and direct product bugs to appropriate parties via JIRA or Google Sheet; oversee quality assurance on new features from training to project implementation.
• Proactively learn new processes across a variety of TMS product areas and ensure operations are running smoothly; log and categorize customer interactions accordingly.
• Represent external clients' and users' voices to advocate for the Product Manager when validating value propositions, product strategy, and go-to-market strategy.
• Identify and track success metrics to measure project performance related to product changes and support better-informed product management decisions.
• Facilitate user interviews (internal and external) and other market research; effectively present insights and influence outcomes with key stakeholders at all levels.

Technical Qualifications

• Bachelor's degree from a reputable local or overseas university; degree in Computer Science is an advantage.
• 1–2 years of experience working with B2B SaaS products or digital platforms and in business operations, preferably logistics-related.
• Excellent quantitative and qualitative analytical capability with strong business and technical acumen; ability to translate technical concepts and instructions into non-technical terms for internal and external communication.
• Strong communication skills and exceptional leadership quality to roll out and iterate improvements on a groundbreaking product; ability to interact effectively with internal and external groups including engineering, design, and data teams.
• Proficient in verbal and written English and Bahasa.

Embedded within the regional logistics operations team, the Logistics Associate executes daily delivery monitoring, reverse logistics control, and carrier invoice management to ensure delivery deadlines and schedules are met across all regions. Working closely with internal and external customers, carriers, and the sales department, this position enables on-time performance by resolving occurrences, analyzing extra costs, and keeping delivery receipt records accurate through cyclical inventories and weekly reporting.

Core Responsibilities

• Provide service to internal and external customers; perform daily monitoring of deliveries and reverse logistics.
• Control delivery deadlines, scheduling, and occurrence management; analyze extra costs such as redelivery, returns, storage, TDE, etc.
• Analyze extensions due to delays in deliveries; process invoicing due to shortages and damages caused by carriers and monitor until payment is made.
• Control delivery receipts by batch and carrier; send weekly delivery and returns information to the sales department.
• Participate in cyclical and general inventories; develop various reports.

Position Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field.
• Minimum 1–2 years of experience in logistics or transport involving delivery monitoring, returns, customer service, and freight analysis.
• Knowledge of Supply Chain and associated systems such as WebVendas, TOTVs, and eDUP; well-versed in analytical tools and data analysis via IT tools.
• Good proficiency in Microsoft Excel and PowerPoint; strong analytical and problem-resolution skills; ability to identify and implement process improvements.
• Excellent written and oral communication skills; ability to work under pressure in a fast-paced and changing environment and prioritize based on business strategy.
• Intermediate English required; Spanish written and spoken is optional; self-starter with awareness of trends and innovations in Supply Chain practices.

Reporting to the Operations team, the Logistics Associate executes inbound receiving, outbound shipping, and material handling for global kit distribution, verifying temperature-sensitive products against purchase orders and maintaining documentation for internal, domestic, and international shipments. Partnering with internal teams to fulfill material pulls, manage storage locations, and troubleshoot product discrepancies, this position ensures accurate, compliant kit delivery that supports continuous global operations.

Key Responsibilities

• Verify products per customer purchase order and package and ship temperature-sensitive products to customers.
• Prepare, validate, and maintain documentation for shipments including internal, domestic, and international.
• Support the Operations team in a variety of administrative tasks as required; perform material pulls based on requests from internal teams.
• Responsible for the organization and maintenance of all storage locations; receive, verify, and inspect materials according to standard operating procedures.
• Troubleshoot, track, and provide updates for discrepancies related to products received; organize materials for quality inspections.

Knowledge Skills & Abilities

• High school diploma or GED required.
• 3 years of experience in receiving, inventory clerk, shipping, or similar position; prior work experience in a cGMP setting for operations or quality role preferred; previous experience with temperature-sensitive materials preferred.
• Hands-on working knowledge of ERP and Inventory Management systems such as Oracle or SAP preferred.
• Ability to operate pallet jack, two-wheeler, and any other required equipment.
• Good organizational and time management skills.

Sitting at the intersection of warehousing and supply chain administration, the Logistics Associate coordinates physical inventory movements, SAP-based fulfillment, and international import support while collaborating with Materials and Accounting to resolve discrepancies and maintain a clean, organized stockroom. Operating across shipping, receiving, and inventory control functions, this position sustains order flow accuracy and warehouse integrity by executing cycle counts, creating waybills, and communicating urgent incoming items to the appropriate teams.

Core Functions

• Complete cycle and physical inventory counts, material stocking, material picking, organize inventory for maximum productivity, and complete basic ERP system operations.
• Carry out physical inventory movements and rotations.
• Pick, pack, fulfill in SAP (ERP), create waybills, and seal shipments for both revenue and RMA orders.
• Ensure warehouse and inventory are clean, safe, and organized; identify and communicate inventory discrepancies.
• Maintain filing system; responsible for the receipt and distribution of supplies and maintaining stockroom.
• Assist employees and contractors with shipping and receiving inquiries; collaborate with Materials and Accounting to resolve discrepancies.
• Assist Materials and freight forwarder with all international incoming imports; send notifications on urgent incoming items.

Professional Experience

• 3 years of warehouse and logistics (shipping and/or receiving) experience.
• Must be able to accurately count and report data with a high level of accuracy; ability to accurately check in all incoming shipments and verify against purchase orders.
• Familiar with basic Warehouse Management Systems (WMS).
• Highly organized, flexible, and detail-oriented; strong attention to detail and excellent approach to customer service; ability to meet deadlines, take initiative, follow through on assigned tasks, and work effectively in a team environment.
• English verbal and written communication skills required.
• Ability to carry, push, and lift up to 40 lbs regularly; willingness to work overtime when needed.

A key member of the warehouse and logistics team, the Logistics Associate executes real-time JDE transactions, manages domestic and international sales order pulls within 24–48 hours, and enforces transportation agreements and export controls to contain freight expenses. Collaborating with internal and external customers through timely email response and freight forwarder coordination, this position ensures materials are received, shipped, and documented accurately to sustain daily warehouse and logistics operations.

Primary Duties

• Physically and systematically receive material into the warehouse; perform real-time transactions in JDE.
• Perform daily cycle counting program; pull Internal Work Orders for manufacturing builds within 72 hours.
• Pull domestic and international sales orders for shipping within 24–48 hours.
• Answer email inquiries from internal and external customers in a timely manner.
• Responsible for enforcement of transportation agreements and services, export controls, and containment of domestic and international freight expenses.
• Prepare shipping documents, schedule freight forwarder pickups, and perform crating, boxing, and wrapping as required.
• Unload and unpack shipments from freight carriers.

Education & Experience

• High school diploma required.
• Minimum 3 years' experience in logistics and warehouse operations.
• Good basic math skills including adding, subtracting, multiplication, and division; must be able to perform computer and data entry skills.
• JDE ERP experience preferred.
• Good written and verbal communication skills.
• Ability to follow verbal or written instructions.
• Ability to make simple decisions and remain detail-oriented.

Efficient, accurate fulfillment for internal and external clients depends on the Logistics Associate, who receives incoming goods, creates shipping labels, operates pallet jacks and forklifts, and participates in continuous improvement activities within the warehouse. Based within the operations team and supporting colleagues across all daily operational duties, this position keeps the warehouse clean, safe, and running smoothly through organized inventory management and reliable shipping and receiving execution.

Duties

• Receive all incoming goods, verifying they are in receivable condition and that packing slips match.
• Package and ship out orders to internal and external clients; create shipping labels and schedule carrier pickup.
• Maintain shipping and receiving logs; stock goods into inventory after receiving.
• Use inventory system to cycle count and cross-check items; support production parts kitting.
• Operate pallet jacks and forklift; maintain a clean and safe warehouse.
• Participate in continuous improvement activities; assist with day-to-day operational duties and support the operations team wherever needed.

Background & Experience

• 3 years of warehouse and logistics (shipping and/or receiving) experience.
• Familiar with basic Warehouse Management Systems (WMS); 5S experience preferred.
• Able to absorb multiple requests throughout the day and work through them efficiently; able to work under pressure and pivot to different tasks as needed.
• Able to work different hours and overtime as needed; able to work in a fast-paced team environment.
• Excellent comprehension, verbal, and written communication skills; very organized.

As the Logistics Associate, this role guides the full return process for an e-commerce operation, validating RTS per 3PLs, uploading PODs and manifests, and setting action plans to address carrier performance gaps and KPI shortfalls. The operations team relies on this work to segregate orders by route, manage physical RTS documentation, and keep reverse logistics running accurately and on schedule across multiple 3PL partners.

Functions

• Be in charge of the return process; validate RTS per 3PLs.
• Segregate orders per route; identify top seller offenders.
• Create manual processes to ensure deliveries; upload PODs, images, and manifests for each order.
• Organize RTS physical documents; follow up on different KPIs.
• Deal with different 3PLs to review performance; set action plans whenever needed to accomplish goals.

Required Qualifications

• Bachelor's degree in Engineering, Logistics Management, or Operations Management.
• 1 year of experience in reverse logistics for e-commerce.
• Database management skills; capable of handling multiple tasks and working under pressure.
• Proficiency in Google Apps and Office Apps; TMS and WMS experience desirable; knowledge of FIFO and inventory management.
• Team player, customer-focused, and able to adapt to a fast environment; quick to respond to actions needed for sudden operational concerns.
• Spanish (native) required; English optional but recommended.

Logistics Associate coordinates daily drafting, cross-checking, and filing of service contracts, rate agreements, and DEM/DET Adjustment Requests across all trades with a primary focus on USA trade, uploading validated data to FMC Servcon and maintaining the official daily FMC report in the shared drive. The work directly supports trade compliance and rate accuracy by ensuring all SC and RA documents are filed per trade instructions and that data audits and clean-up tasks are completed as needed.

Accountabilities

• Draft and redraft service contracts and rate agreements in system for all trades, primarily USA trade, per authorized party's request.
• Cross-check data completed by partnership and return confirmation once done.
• Create DEM/DET Adjustment Requests (DAR) wherever applicable.
• File or accept SC/RA/DAR in system per trade's instructions.
• Save SC documents in daily FMC report in shared drive for official FMC filing.
• Assist in any data audit or clean-up in the system whenever necessary.
• Cross-check data in daily report before uploading to FMC Servcon.

Qualifications & Experience

• 1–2 years of work experience.
• Good understanding of MS Office.
• Must be a good team player; responsible and accurate in the completion of received tasks; reliable and proactive approach to entrusted tasks.
• Flexibility especially during peak season.
• Written and spoken ability to communicate in English.