Michael Carter

Dallas, TX

(214) 555-7821

michael.carter@email.com

linkedin.com/in/michaelcarter

SUMMARY 

Results-driven Loan Operations Manager with 3+ years of experience in loan servicing, regulatory compliance, and portfolio reporting within regional banking environments. Proven record of achieving 99% documentation accuracy while supporting portfolios exceeding 1,200 active loans. Expertise in loan documentation management and process improvement to optimize servicing workflows, mitigate compliance risk, and drive measurable business outcomes.

SKILLS 

Loan Servicing Operations

Regulatory Compliance

Portfolio Reporting

Escrow Administration

Loan Documentation

Data Reconciliation

HMDA Reporting

Customer Service Management

EXPERIENCE

Loan Operations Manager

Summit Regional Bank, Dallas, TX

June 2022 – Present

• Process and reconcile daily loan transactions averaging 250+ entries, achieving 99% balancing accuracy across commercial and consumer portfolios.
• Prepare monthly performance and compliance reports covering 1,200+ active accounts, improving reporting turnaround time by 22%.
• Coordinate escrow disbursements for real estate loans totaling $18M annually, maintaining zero late tax or insurance payments.
• Support internal audits and regulatory reviews, reducing documentation exceptions 19% through structured file validation procedures.

Loan Operations Specialist

Heritage Community Bank, Plano, TX

May 2020 – May 2022

• Reviewed and prepared loan documentation for 100+ monthly closings, increasing processing efficiency 24%.
• Monitored flood insurance compliance across 800+ loans, preventing coverage lapses and mitigating collateral risk exposure.
• Assisted with HMDA LAR data validation for 1,000+ annual entries, improving submission accuracy to 99.5%.

EDUCATION 

Bachelor of Business Administration

University of Texas, Arlington, TX

Danielle Brooks

Charlotte, NC

(704) 555-3498

danielle.brooks@email.com

linkedin.com/in/daniellebrooks

SUMMARY 

Results-driven Loan Operations Manager with 7+ years of experience in commercial lending operations, credit administration, and compliance reporting within multi-branch banking institutions. Proven record of reducing processing cycle times 28% while overseeing portfolios exceeding $150M. Expertise in workflow optimization and risk management to optimize loan servicing processes, mitigate operational exposure, and drive measurable business outcomes.

SKILLS 

Commercial Loan Processing

Credit Administration

Workflow Optimization

Risk Controls

SBA Reporting

Collateral Management

Operational Auditing

System Integration

EXPERIENCE 

Loan Operations Manager

Crestview Community Bank, Charlotte, NC

March 2020 – Present

• Lead processing and servicing functions for commercial and consumer portfolios totaling $175M, sustaining 98% on-time funding performance.
• Implement workflow redesign initiatives that reduced application cycle time from 18 days to 13 days.
• Supervise 8 team members, elevating productivity metrics 31% through performance scorecards and cross-training programs.
• Oversee SBA 1502 reporting and investor reconciliations, maintaining zero late submissions across 36 consecutive months.

Loan Operations Supervisor

Atlantic Harbor Bank, Raleigh, NC

January 2017 – February 2020

• Directed daily balancing and transaction monitoring across 1,500+ accounts, improving reconciliation efficiency 26%.
• Coordinated collateral documentation and UCC filings for 400+ annual secured transactions, ensuring 100% lien perfection accuracy.
• Managed internal audit preparation efforts, resulting in zero material findings during two regulatory examinations.

EDUCATION 

Bachelor of Science in Finance

University of North Carolina, Charlotte, NC

Jonathan Mitchell

Chicago, IL

(312) 555-6184

jonathan.mitchell@email.com

linkedin.com/in/jonathanmitchell

SUMMARY 

Results-driven Loan Operations Manager with 15+ years of experience in enterprise loan servicing, regulatory governance, and digital lending operations within multi-state banking institutions. Proven record of driving 35% operational efficiency gains while overseeing portfolios exceeding $500M in assets. Expertise in operational risk management and systems optimization to optimize end-to-end lending processes, mitigate regulatory exposure, and drive measurable business outcomes.

SKILLS 

Enterprise Loan Operations

Regulatory Governance

Operational Risk Management

Digital Lending Programs

Portfolio Analytics

Investor Reporting

Process Transformation

Team Leadership

EXPERIENCE 

Loan Operations Manager

Liberty National Bank, Chicago, IL

April 2016 – Present

• Direct enterprise loan operations across commercial, consumer, and mortgage divisions supporting $525M in assets and 5,000+ active accounts.
• Spearheaded digital workflow transformation initiatives, achieving 35% processing efficiency gains and reducing documentation errors 27%.
• Lead cross-functional compliance integration efforts, sustaining zero regulatory findings across five consecutive examinations.
• Manage 18-person operations team with annual budget exceeding $2.4M, optimizing staffing models and lowering unit costs 21%.

Loan Operations Manager

Prairie State Bank, Naperville, IL

June 2010 – March 2016

• Oversaw multi-branch servicing operations for $320M portfolio, improving funding turnaround times by 30%.
• Implemented investor reporting controls that strengthened reconciliation accuracy to 99.8% across 3,500+ monthly transactions.
• Directed collateral and flood insurance monitoring programs, reducing lapse-related risk exposure 25% within two years.

EDUCATION 

Master of Business Administration

DePaul University, Chicago, IL

Bachelor of Science in Accounting

Illinois State University, Normal, IL

• Direct loan operations functions across multi-channel servicing environments, supervising staff performance and workflow execution to ensure enterprise-wide compliance, accuracy, and uninterrupted transactional continuity.
• Administer departmental budgeting and workforce scheduling for a regional servicing unit, aligning staffing capacity with production demands and maintaining controlled operating expenditures within approved annual targets.
• Resolve escalated borrower, District Vice President, and institutional inquiries across multiple financial partners, delivering timely issue remediation that strengthens stakeholder confidence and preserves portfolio performance integrity.
• Validate loan boarding data and prior-day monetary transactions supporting closed loans, safeguarding posting accuracy across high-volume portfolios and mitigating downstream reconciliation discrepancies.
• Reconcile daily cash activity between core banking and origination platforms for diverse loan products, sustaining balancing variances below internal tolerance thresholds and reinforcing financial reporting reliability.
• Oversee payment processing operations across mail, lockbox, ACH, wire, and pre-authorized transfers, including deferral recapture and participation remittances, ensuring accurate allocation of funds exceeding $100M monthly.

Core Skills:

• Loan Servicing Operations
• Cash Flow Reconciliation
• Payment Processing Systems
• Budget Administration
• Loan Boarding Controls
• Regulatory Compliance Management

• Govern enterprise-wide insurance tracking for multiple loan products, administering coverage verification, cancellations, reinstatements, and lapse remediation to protect collateral risk exposure across the servicing portfolio.
• Direct annual IRS Form 1098 preparation and distribution for LCEF mortgage accounts, ensuring 100% statutory compliance and timely borrower delivery in accordance with federal reporting deadlines.
• Reconcile and authorize monthly and annual rebate disbursements, validating report accuracy and issuing payment adjustments that safeguard financial integrity across recurring borrower incentive programs.
• Lead user acceptance testing for system releases, designing validation plans, coordinating cross-functional execution, and deploying enhancements that strengthen platform stability and reporting precision.
• Produce monthly, quarterly, and annual board-level loan performance reports, consolidating multi-program servicing data to inform executive oversight and strategic portfolio governance decisions.
• Manage consumer credit reporting submissions to TransUnion and administer recurring Educational Bond Financing Program processing, while converting merging CEF districts onto core banking infrastructure without service disruption.

Core Skills:

• Insurance Tracking Administration
• Regulatory Reporting Compliance
• System Release Testing
• Board Reporting Analytics
• Credit Bureau Reporting
• Banking System Conversions

• Direct daily workflow for the Loan Operations Department within a centralized servicing environment, coordinating staff activities to sustain consistent turnaround standards across enterprise-wide portfolios.
• Cultivate a structured communication framework across cross-functional lending and servicing teams, reinforcing accountability and strengthening operational alignment throughout multiple business units.
• Deliver ongoing regulatory and industry training to operations personnel, equipping teams with current compliance standards and reducing procedural exceptions across diverse loan programs.
• Establish measurable departmental objectives with defined timelines and performance scorecards, tracking productivity metrics that increase output visibility across a 10+ member servicing team.
• Partner with lenders and Loan Processing Managers across regional production channels, aligning execution priorities to support seamless originations-to-servicing transitions and portfolio continuity.
• Implement and audit departmental policies against state, federal, and internal requirements, conducting periodic control assessments that sustain full compliance readiness throughout annual review cycles.

Core Skills:

• Workflow Administration
• Regulatory Compliance Oversight
• Performance Metrics Design
• Operational Training Delivery
• Cross-Functional Coordination
• Internal Control Auditing

• Execute corrective action plans across loan documentation and monitoring controls within the core platform, eliminating identified deficiencies and strengthening enterprise risk mitigation posture.
• Coordinate system and control activities with executive management and lending leadership, aligning documentation standards across multiple business units to ensure consistent governance execution.
• Interface with internal auditors, external examiners, and compliance officers during formal reviews, facilitating comprehensive examinations that conclude without material findings across annual audit cycles.
• Remediate cited exceptions through structured follow-up protocols, confirming implementation of management recommendations and restoring control effectiveness within defined regulatory timelines.
• Administer core loan system configuration and enhancements supporting evolving lending requirements, maintaining data integrity and operational continuity across a multi-product servicing environment.
• Generate ad-hoc portfolio analytics for senior leadership and provide operational coverage for staff absences, sustaining uninterrupted servicing support across daily production volumes exceeding 1,000 transactions.

Core Skills:

• Audit Coordination
• Core System Administration
• Regulatory Remediation
• Portfolio Reporting
• Documentation Controls
• Operational Risk Management

• Direct daily Collateral Control and Insurance Tracking operations across commercial, consumer, and mortgage portfolios, supervising a 6-member team to ensure compliant asset perfection and coverage administration.
• Administer formal performance evaluations under established bank guidelines, delivering structured assessments that reinforce accountability and align individual output with enterprise servicing standards.
• Establish measurable individual and team objectives through recurring coaching sessions, monitoring results against defined benchmarks to elevate productivity across a high-volume secured lending environment.
• Oversee recording, continuation, and release of collateral instruments, including mortgages, UCC filings, titles, and securities across multi-state jurisdictions, protecting enforceability for hundreds of perfected liens annually.
• Manage collateral exception reporting, core system boarding, policy tracking, and force-placed insurance monitoring within Jack Henry, mitigating lapse exposure and preserving lien position across diversified portfolios.
• Advise Relationship Managers, administrative partners, customers, and third-party vendors on documentation and coverage matters, resolving cross-functional servicing issues within defined service-level timeframes to sustain operational continuity.

Core Skills:

• Collateral Perfection Oversight
• Insurance Compliance Auditing
• Jack Henry Administration
• Lien Documentation Recording
• Exception Reporting Controls
• Vendor Risk Coordination

• Resolve complex lending escalations across commercial banking, credit, and servicing departments, expediting issue remediation and preserving portfolio quality within a multi-million-dollar secured lending environment.
• Administer document tracking, scanning, and verification within the Synergy Imaging System, safeguarding accurate archival for thousands of loan and collateral files across enterprise repositories.
• Interpret federal and state regulations governing secured transactions, ensuring documentation standards consistently align with bank policies and withstand recurring internal and external examinations.
• Develop and maintain operational procedures supporting regulatory mandates and institutional controls, reinforcing consistent execution across commercial lending support functions.
• Influence cross-functional project decisions impacting commercial loan operations, contributing process redesign initiatives that streamline departmental workflows and enhance throughput capacity.
• Prioritize assignments and strategic initiatives in alignment with bank objectives and the Code of Conduct, sustaining full compliance adherence across all regulated activities.

Core Skills:

• Escalation Resolution Management
• Synergy Imaging Administration
• Regulatory Documentation Oversight
• Procedure Governance Framework
• Commercial Operations Optimization
• Compliance Risk Monitoring

• Direct loan support team operations and processing systems across enterprise lending functions, supervising daily activities to sustain accuracy and throughput within a portfolio exceeding 5,000 active accounts.
• Strengthen operational risk controls and adherence standards across multi-product financing programs, reducing exception volume through structured monitoring and documented corrective action protocols.
• Modernize loan technology platforms by evaluating system performance and deploying targeted enhancements, increasing processing efficiency across integrated workflows supporting regional business units.
• Document end-to-end procedures governing contract review, financial analysis, and data entry activities, establishing standardized controls that reinforce audit readiness and regulatory compliance.
• Produce and distribute recurring portfolio analytics to cross-functional leadership, consolidating monthly and quarterly reporting packages that inform credit oversight and executive decision-making.
• Uphold corporate policies, regulatory obligations, and brand standards across all servicing activities, maintaining full compliance alignment throughout internal reviews and external examinations.

Core Skills:

• Loan Processing Oversight
• Operational Risk Management
• Systems Optimization Strategy
• Contract Analysis Review
• Portfolio Reporting Analytics
• Regulatory Compliance Governance

• Partner with the Chief Banking Officer and business development leaders during partnership launches, defining operational support models that enable seamless implementation of multiple credit-based programs annually.
• Architect end-to-end workflows mapping the flow of funds from origination through sale and servicing transfer, clarifying accountability across cross-functional stakeholders and external counterparties.
• Lead day-to-day operations for all digital lending programs, overseeing reconciliations, fund movements, and first-line compliance controls across multi-party financial structures exceeding $200M in annual volume.
• Direct servicing and maintenance activities for the retained portfolio, sustaining performance monitoring and borrower support across thousands of active accounts.
• Manage operational relationships with origination partners, loan purchasers, and third-party servicers, resolving settlement and reporting issues to preserve contractual performance standards.
• Build and scale staffing models aligned with projected partnership growth, recruiting and developing talent pipelines that expand team capacity in step with increasing program demand.

Core Skills:

• Digital Lending Operations
• Funds Flow Reconciliation
• Partnership Implementation Strategy
• Portfolio Servicing Management
• Compliance Control Oversight
• Workforce Capacity Planning

• Direct daily Loan Operations Department functions, guiding supervisory leaders in workflow assessment across commercial and consumer portfolios to sustain enterprise processing standards for 10+ production units.
• Ensure timely, accurate delivery of documentation and servicing outputs supporting branches and lending divisions, consistently meeting funding deadlines within compressed closing cycles.
• Monitor service performance metrics for internal business partners, negotiating cross-department deliverables to uphold turnaround expectations across multiple regional markets.
• Advise as subject matter expert on operational processes, resolving escalations that impact high-volume pipelines exceeding 1,000 transactions monthly.
• Maintain comprehensive knowledge of processing systems and regulatory requirements, collaborating with supervisory teams to remediate system gaps and strengthen control effectiveness bank-wide.
• Embed updated federal and state compliance mandates into institutional procedures, integrating regulatory changes that reinforce examination readiness across all servicing functions.

Core Skills:

• Loan Operations Leadership
• Workflow Performance Analysis
• Regulatory Implementation Management
• Commercial Lending Systems
• Escalation Issue Resolution
• Service Level Governance

• Cultivate strategic internal client relationships across multi-branch lending and servicing divisions, delivering responsive support that sustains service standards for 15+ business units enterprise-wide.
• Exercise independent judgment over operational decisions impacting documentation and servicing activities, safeguarding business continuity within a regulated financial services environment.
• Establish formal guidelines and procedures reinforcing financial controls and policy adherence, embedding standardized governance across high-volume transactional workflows.
• Evaluate and implement process improvement alternatives within document preparation and loan servicing functions, streamlining cross-functional execution supporting thousands of annual transactions.
• Enforce quality control standards aligned with institutional loan policy, preserving product accuracy and compliance integrity across diversified commercial and consumer portfolios.
• Lead departmental talent development and budget oversight initiatives, mentoring staff and administering cost controls that maintain disciplined expense management within approved annual allocations.

Core Skills:

• Client Service Governance
• Financial Controls Management
• Process Improvement Strategy
• Loan Policy Administration
• Budgetary Oversight Reporting
• Talent Development Programs

• Direct enterprise loan operations teams, overseeing performance management, staffing decisions, and compensation reviews to sustain disciplined execution across a division supporting 12+ integrated processing systems.
• Establish measurable performance standards and targeted development plans, elevating workforce capability and strengthening accountability across a multi-state secured lending portfolio.
• Safeguard collateral tracking and regulatory adherence within commercial and consumer programs, maintaining rigorous control frameworks that withstand recurring internal and external examinations.
• Optimize unit cost efficiency through structured expense oversight and resource allocation, aligning departmental spending within approved annual budgets exceeding seven figures.
• Execute complex, multi-disciplinary initiatives spanning operations, technology, and risk functions, resolving ambiguous challenges that impact end-to-end loan processing across cross-functional teams.
• Enhance enterprise reporting and integrated system utilization, partnering organization-wide to improve data accuracy and productivity across high-volume workflows exceeding 1,500 transactions monthly.

Core Skills:

• Performance Management Systems
• Collateral Compliance Controls
• Integrated Loan Platforms
• Operational Cost Governance
• Strategic Initiative Execution
• Enterprise Reporting Optimization

• Ensure accuracy of data, file, and tickler maintenance across enterprise loan systems, safeguarding payoff calculations, regulatory reporting, and adherence to operating procedures within a multi-product portfolio.
• Oversee complex commercial closings and construction draws, validating documentation structure and core system boarding to protect bank interests across transactions exceeding $50M annually.
• Direct preparation, funding, maintenance, and payoff processing for consumer loans, sustaining precise lifecycle administration across thousands of active retail credit accounts.
• Manage the boarding of purchased mortgage assets onto third-party and core platforms, coordinating with external servicers to meet contractual SLAs across high-volume transfer activities.
• Administer warehouse line advances and funding controls, ensuring timely disbursements and covenant compliance while preparing for FHA, Federal Reserve, and OCC examinations with zero audit exceptions.
• Lead staffing, performance reviews, scheduling, and workflow prioritization for the operations team, conducting periodic self-audits that reinforce control effectiveness and sustain regulatory readiness.

Core Skills:

• Commercial Loan Closings
• Mortgage Boarding Systems
• Warehouse Line Administration
• Regulatory Audit Coordination
• Construction Draw Oversight
• Loan Data Governance

• Lead processing, underwriting, and closing teams across residential lending operations, supervising 15+ staff members to ensure timely progression of applications through the full credit lifecycle.
• Direct performance management, hiring, compensation recommendations, and targeted coaching initiatives, elevating workforce capability and sustaining production standards within a high-volume origination environment.
• Prioritize daily workflow across underwriting and closing functions, monitoring pipelines exceeding 200 active applications to maintain prompt decisions and funding timelines.
• Intervene on production delays and quality control findings, resolving escalated issues that impact brokers, borrowers, appraisers, insurers, and internal stakeholders.
• Execute processing, underwriting, and closing activities during peak demand periods, reinforcing throughput continuity and meeting monthly volume targets within defined service benchmarks.
• Coordinate preparation of commitment, denial, and counteroffer documentation while liaising with attorneys to validate accuracy and consistency, safeguarding compliance across all funded transactions.

Core Skills:

• Underwriting Team Leadership
• Pipeline Workflow Management
• Mortgage Closing Oversight
• Credit Decision Documentation
• Quality Control Monitoring
• Stakeholder Liaison Coordination

• Deliver efficient lending services across member portfolios, resolving complex inquiries and sustaining high service standards within a regulated institution serving 20,000+ accounts.
• Interpret loan products and federal regulations including HMDA, Reg Z, Reg B, FHA, FNMA, and FHLMC, ensuring compliant execution across multi-channel origination and servicing activities.
• Recommend and implement new financial products and system enhancements in partnership with senior leadership, expanding service capabilities while preserving regulatory alignment.
• Administer and update the Loan Operations Policies and Procedures manual, embedding revised controls that support state and federal compliance requirements across department functions.
• Oversee preparation and executive review of departmental reports, validating data integrity and submitting accurate HMDA LAR filings covering annual reportable transactions exceeding 1,000 entries.
• Conduct operational audits and implement corrective actions driven by amended regulations, reinforcing examination readiness and maintaining full adherence to S.A.F.E. Act and related statutory mandates.

Core Skills:

• HMDA LAR Administration
• Regulatory Compliance Governance
• Loan Policy Management
• Operational Audit Execution
• Lending Product Development
• Executive Reporting Analytics

• Cultivate strategic relationships with customers and cross-functional partners across mortgage and credit functions, strengthening service delivery within a lending platform supporting 150+ concurrent applications.
• Coordinate end-to-end documentation gathering for Loan Officers from origination through closing, ensuring accurate file completion and timely progression across high-volume mortgage pipelines.
• Drive operational reorganization initiatives within loan processing and credit administration, streamlining documentation flow and improving cycle times across integrated compliance and underwriting teams.
• Oversee daily drawdown and documentation controls within loan operations, supervising staff execution to safeguard funding accuracy across multi-million-dollar credit facilities.
• Produce monthly transaction reports and monitor portfolio activity exceeding 1,000 entries, escalating discrepancies to senior leadership to mitigate financial and regulatory exposure.
• Champion system integration projects spanning credit, compliance, and internal departments, embedding workflow enhancements that reinforce legal adherence and elevate enterprise processing efficiency.

Core Skills:

• Mortgage Operations Management
• Credit Administration Oversight
• Workflow Process Optimization
• Loan Drawdown Controls
• Regulatory Compliance Monitoring
• Systems Integration Leadership

• Oversee daily workload distribution, staffing resources, and scheduling across loan servicing functions, ensuring full operational coverage and adherence to established procedures within defined turnaround benchmarks.
• Guide staff through issue resolution and collaborate with peer supervisors on complex cases, expediting cross-department solutions within a high-volume servicing environment exceeding 2,000 active accounts.
• Deliver structured training and cross-training programs across all departmental responsibilities, strengthening bench depth and sustaining uninterrupted coverage of critical processing functions.
• Evaluate and author operational procedures, conducting periodic control reviews and implementing updates that reinforce regulatory alignment and procedural accuracy across enterprise workflows.
• Administer performance evaluations and coaching plans for a 10-member operations team, aligning individual objectives with productivity standards and departmental service goals.
• Manage payment, payoff, and escrow administration, including tax and insurance disbursements, annual analyses, and PMI disclosures, executing monthly transactions exceeding 1,500 entries with precise reconciliation controls.

Core Skills:

• Loan Servicing Management
• Escrow Administration Controls
• Workforce Scheduling Strategy
• Procedure Development Governance
• Performance Evaluation Leadership
• Cross-Department Issue Resolution

• Administer flood insurance tracking and monitoring across residential and commercial portfolios, ensuring continuous coverage compliance and mitigating collateral risk exposure within federally regulated lending programs.
• Enforce enterprise service standards by overseeing accurate, timely responses to internal and external customers, resolving complaints under defined procedures to sustain high satisfaction benchmarks.
• Interpret investor requirements and Metro II credit reporting mandates, meeting strict reconciliation and submission deadlines across multi-investor portfolios exceeding 3,000 active accounts.
• Supervise credit bureau dispute resolution processes in accordance with federal and state regulations, preserving reporting integrity and reducing regulatory exposure during external examinations.
• Maintain current operational procedures and prepare management reports, delivering actionable insights that support executive oversight and risk governance.
• Support Business Continuity and Disaster Recovery testing while reinforcing regulatory knowledge across staff, strengthening operational resilience and compliance readiness bank-wide.

Core Skills:

• Flood Insurance Compliance
• Investor Reporting Management
• Metro II Administration
• Credit Dispute Resolution
• Business Continuity Planning
• Regulatory Procedure Governance

• Interpret evolving banking laws, regulatory mandates, and documentation standards across commercial and government-guaranteed portfolios, ensuring compliant execution throughout enterprise lending operations.
• Coordinate with lenders, borrowers, and third-party stakeholders during loan transactions, resolving documentation and funding issues to sustain timely closings across multi-department workflows.
• Lead special loan operations projects and procedural change initiatives, training staff on updated federal requirements to reinforce compliance across 10+ functional roles.
• Prepare and remit the monthly SBA Form 1502 report, administering accurate payment submissions supporting government-guaranteed balances exceeding $25M.
• Deliver comprehensive monthly reporting packages to the Board of Directors, consolidating portfolio metrics and balancing data to inform executive oversight and governance decisions.
• Monitor flood insurance compliance and procure force-placed coverage for Flood and OREO assets while reviewing daily balancing and maintenance reports to safeguard collateral protection and financial accuracy.

Core Skills:

• SBA 1502 Reporting
• Flood Insurance Monitoring
• Force-Placed Coverage Administration
• Board Reporting Analytics
• Loan Documentation Compliance
• Daily Reconciliation Review

• Analyze and deliver ad hoc reporting for executive management and loan operations leadership, providing actionable insights supporting oversight across multi-product portfolios exceeding 2,500 active accounts.
• Reconcile daily balancing and maintenance reports within core banking platforms, safeguarding transactional accuracy across commercial, SBA, real estate, and consumer lending channels.
• Support day-to-day operational functions across loan processing teams, sustaining workflow continuity within a cross-functional environment serving multiple regional business units.
• Prepare comprehensive documentation packages for diverse credit types, coordinating appraisals, UCC searches, flood determinations, and escrow administration to facilitate compliant closings exceeding 100 transactions monthly.
• Detect and mitigate internal and external fraud exposure through structured transaction monitoring, reinforcing loss prevention controls within a regulated financial services institution.
• Adhere to institutional policies, federal banking laws, and ongoing training requirements, maintaining full compliance alignment with regulatory standards and organizational governance objectives.

Core Skills:

• Loan Documentation Management
• Daily Reconciliation Oversight
• SBA Processing Administration
• Fraud Risk Controls
• Escrow Coordination Services
• Regulatory Compliance Monitoring