Olivia Martinez

Phoenix, AZ

(602) 555-1843

olivia.martinez@email.com

linkedin.com/in/oliviamartinez

SUMMARY 

Results-driven Loan Officer Assistant with 2+ years of experience in mortgage processing, borrower documentation, and loan origination systems within residential lending environments. Proven record of supporting 40+ monthly applications with 99% documentation accuracy and on-time disclosure compliance. Expertise in Encompass data management and underwriting coordination to optimize pipeline workflow, mitigate compliance risk, and drive measurable loan cycle efficiency improvements.

SKILLS 

Encompass Loan Origination System

Mortgage Documentation Review

Disclosure Compliance

Credit Report Analysis

Pipeline Tracking

CRM Data Management

EXPERIENCE 

Loan Officer Assistant

Horizon Community Mortgage, Phoenix, AZ

June 2023 – Present

• Process 45+ monthly mortgage applications, achieving 99% data accuracy and reducing underwriting correction requests 22%.
• Coordinate borrower documentation collection, decreasing average submission time from 7 days to 5 days.
• Generate and deliver regulatory disclosures within mandated timelines, maintaining 100% compliance audit performance.
• Track 30+ active loans simultaneously, improving milestone visibility and preventing rate lock expirations.

Loan Officer Assistant

Summit Residential Lending, Tempe, AZ

May 2022 – May 2023

• Entered 120+ required data fields per file into LOS, improving file completeness and cutting rework incidents 18%.
• Reviewed income and asset documentation for 35+ monthly files, supporting faster underwriting decisions.
• Responded to 50+ borrower inquiries monthly, increasing customer satisfaction survey scores to 4.8/5.

EDUCATION 

Bachelor of Science in Finance

Arizona State University, Tempe, AZ

Daniel Brooks

Charlotte, NC

(704) 555-2971

daniel.brooks@email.com

linkedin.com/in/danielbrooks

SUMMARY 

Results-driven Loan Officer Assistant with 5+ years of experience in mortgage underwriting support, pipeline management, and regulatory disclosures within retail mortgage banking. Proven record of managing 40+ concurrent loans while improving processing turnaround time 28%. Expertise in AUS findings analysis and cross-functional coordination to optimize approval cycles, mitigate compliance exposure, and drive measurable production growth.

SKILLS 

Automated Underwriting Systems

Pipeline Oversight

Rate Lock Management

Regulatory Compliance

Collateral Documentation

Production Reporting

EXPERIENCE 

Loan Officer Assistant

Liberty Home Finance Group, Charlotte, NC

March 2021 – Present

• Manage pipeline of 35–45 active loans, cutting average closing cycle time by 9 days through milestone tracking.
• Analyze AUS findings for 50+ monthly submissions, increasing first-pass approval rates to 87%.
• Lock and price loans using investor guidelines, preserving margin targets and eliminating 100% of lock expirations.
• Coordinate with processors and title partners, accelerating condition clearance 24% across funded files.

Loan Officer Assistant

Cornerstone Capital Mortgage, Raleigh, NC

January 2018 – February 2021

• Prepared and submitted 600+ loan files annually, achieving 98% documentation completeness at initial review.
• Reviewed credit, income, and asset documentation, reducing suspense conditions by 31%.
• Delivered compliant disclosures within TRID timelines for 100% of assigned transactions.
• Supported referral marketing initiatives, generating 20+ qualified leads per quarter.

EDUCATION 

Bachelor of Business Administration

University of North Carolina at Charlotte, Charlotte, NC

Melissa Grant

Dallas, TX

(214) 555-4186

melissa.grant@email.com

linkedin.com/in/melissagrant

SUMMARY 

Results-driven Loan Officer Assistant with 10+ years of experience in mortgage operations, credit analysis, and regulatory compliance within multi-state retail lending institutions. Proven record of managing pipelines exceeding 50 concurrent loans while driving 32% efficiency gains in underwriting turnaround and sustaining 100% regulatory audit compliance. Expertise in complex loan structuring and cross-functional production leadership to optimize origination workflows, mitigate credit risk, and drive measurable revenue growth.

SKILLS 

Complex Loan Structuring

Credit Risk Evaluation

Compliance Governance

Multi-State Pipeline Management

Secondary Market Pricing

Operational Performance Metrics

EXPERIENCE 

Loan Officer Assistant

Pinnacle Mortgage Services, Dallas, TX

April 2019 – Present

• Oversee diversified pipeline of 50+ jumbo, FHA, conventional, and construction loans, increasing funded volume 26% year-over-year.
• Structure complex borrower scenarios and analyze AUS findings, raising first-pass approval rates to 90%.
• Implement workflow improvements that reduced the underwriting cycle time from 18 days to 12 days.
• Ensure compliance with SAFE Act, TILA, and federal disclosure regulations, maintaining zero audit findings over four consecutive reviews.

Loan Officer Assistant

Blue Ridge Home Loans, Houston, TX

June 2014 – March 2019

• Managed 700+ annual loan submissions, sustaining 99% file accuracy and eliminating post-closing documentation deficiencies.
• Coordinated cross-functional teams of processors, closers, and title partners, cutting funding delays 29%.
• Reviewed HUD-1/CD statements for fee integrity, preventing settlement discrepancies and protecting six-figure quarterly revenue.
• Generated referral growth initiatives contributing to 18% annual pipeline expansion.

EDUCATION 

Bachelor of Science in Business Administration

University of Texas at Dallas, Richardson, TX

• Cultivate high-touch relationships with borrowers, realtors, financial planners, attorneys, and third-party partners across reverse lending transactions to reinforce referral channels and expand new business opportunities.
• Administer reverse mortgage application workflows within Encompass, accurately entering and validating 120+ data fields per file to safeguard regulatory compliance and reduce underwriting delays.
• Distribute initial and final disclosures for approximately 35–45 applications monthly, order flood certifications and fraud prevention reports, and advance files efficiently toward approval benchmarks.
• Audit applicant documentation against underwriter conditions, reconciling income, asset, and credit records with employers and financial institutions to minimize processing exceptions and protect closing timelines.
• Confirm the completeness of required submissions across 30+ active files at any time, ensuring documentation readiness for processing and strengthening operational throughput consistency.
• Coordinate marketing campaigns and educational webinars with cross-functional stakeholders, organizing 10+ annual events that enhance regional visibility and support sustained production growth.

Core Skills:

• Encompass Loan System
• Reverse Mortgage Processing
• Disclosure Compliance
• Credit Documentation Review
• Fraud Prevention Controls
• Event Marketing Coordination

• Communicate weekly status updates to realtors and borrowers across a pipeline of 25–35 concurrent loans, reinforcing transparency and preventing closing delays through proactive issue escalation.
• Oversee transactions from application through funding, tracking 8–10 milestone checkpoints per file to sustain on-time closings and reduce last-minute documentation deficiencies.
• Validate and calculate accurate fee structures for 40+ monthly disclosures across multiple loan products, strengthening regulatory compliance and minimizing post-disclosure redisclosures.
• Transmit fully documented loan packages to Processors, consolidating income, asset, and credit documentation to streamline underwriting workflows and accelerate conditional approval turnaround.
• Lead engagement with consultant-generated prospects, managing 50+ inbound leads monthly and converting qualified inquiries into funded applications to expand overall production volume.
• Serve as liaison between Processor and Mortgage Consultant, aligning cross-functional communication and distributing targeted marketing materials to referral partners to support sustained pipeline growth.

Core Skills:

• Pipeline Coordination
• Disclosure Fee Calculation
• Underwriting Documentation
• Lead Conversion Strategy
• Closing Milestone Tracking
• Referral Partner Management

• Analyze borrower income, assets, and credit documentation across 35–45 monthly loan files, ensuring adherence to underwriting criteria and reducing conditional approval exceptions before formal review.
• Input new mortgage applications into enterprise loan systems, accurately capturing 120+ required data fields per file to preserve compliance integrity and prevent downstream processing errors.
• Prepare comprehensive loan packages and establish structured digital and physical files, following up on outstanding documentation to maintain cycle times within targeted funding windows.
• Organize and audit supporting documentation for 30+ concurrent transactions, verifying completeness prior to processor delivery to minimize rework and strengthen underwriting efficiency.
• Coordinate with Loan Processors, lenders, escrow officers, borrowers, and internal stakeholders to clear conditions promptly and sustain consistent communication throughout the transaction lifecycle.
• Ensure adherence to federal banking regulations, including Bank Secrecy Act standards, while producing loan tracking and marketing performance reports that enhance operational oversight and risk visibility.

Core Skills:

• Underwriting Documentation Analysis
• Loan Origination Software
• Bank Secrecy Compliance
• File Integrity Auditing
• Condition Clearance Management
• Mortgage Pipeline Reporting

• Assist the Loan Officer in originating residential and real estate-secured loans, supporting a production pipeline averaging 25–35 active files to sustain consistent funded volume.
• Conduct borrower interviews across internet, phone, mail, and in-branch channels, completing 45+ comprehensive applications monthly to ensure data integrity and compliant submission standards.
• Prequalify prospective borrowers using standardized underwriting criteria, evaluating income, assets, and credit profiles to reduce downstream denial rates and strengthen approval probability.
• Guide customers through home-buying and financing processes, clarifying loan structures and documentation requirements to improve client readiness and accelerate application-to-approval progression.
• Partner with Central Loan Processor to advance 30+ concurrent loans through underwriting and processing phases, resolving documentation deficiencies to protect targeted closing timelines.
• Administer construction draw disbursements and cross-sell financial institution products during active transactions, expanding client relationships and contributing incremental non-interest revenue growth.

Core Skills:

• Residential Loan Origination
• Borrower Qualification Analysis
• Application Processing
• Underwriting Support Coordination
• Construction Draw Management
• Financial Product Cross-Selling

• Direct active mortgage pipeline in partnership with processing teams and third-party stakeholders, aligning 35–45 concurrent files to safeguard rate lock commitments and scheduled funding dates.
• Communicate loan status and outstanding documentation requirements to borrowers through structured weekly touchpoints, supporting progression of 40+ applications monthly toward underwriting readiness.
• Assemble new applications and supporting documentation within standardized digital systems, organizing 100+ data elements per file to ensure completeness and minimize corrective conditions.
• Administer internal document controls and appraisal tracking across multi-party transactions, monitoring valuation milestones to prevent closing disruptions and maintain operational transparency.
• Generate detailed pipeline performance reports for managing loan officers, summarizing production metrics and identifying bottlenecks to inform workload balancing and revenue forecasting.
• Perform operational verifications including employment confirmations, insurance requests, and escrow coordination, resolving outstanding conditions within defined service windows to sustain closing efficiency.

Core Skills:

• Mortgage Pipeline Management
• Loan File Assembly
• Appraisal Order Monitoring
• Escrow Coordination
• Verification Processing
• Production Reporting Systems

• Direct active mortgage pipeline in partnership with processing teams and third-party stakeholders, aligning 35–45 concurrent files to safeguard rate lock commitments and scheduled funding dates.
• Communicate loan status and outstanding documentation requirements to borrowers through structured weekly touchpoints, supporting progression of 40+ applications monthly toward underwriting readiness.
• Assemble new applications and supporting documentation within standardized digital systems, organizing 100+ data elements per file to ensure completeness and minimize corrective conditions.
• Administer internal document controls and appraisal tracking across multi-party transactions, monitoring valuation milestones to prevent closing disruptions and maintain operational transparency.
• Generate detailed pipeline performance reports for managing loan officers, summarizing production metrics and identifying bottlenecks to inform workload balancing and revenue forecasting.
• Perform operational verifications including employment confirmations, insurance requests, and escrow coordination, resolving outstanding conditions within defined service windows to sustain closing efficiency.

Core Skills:

• Mortgage Pipeline Management
• Loan File Assembly
• Appraisal Order Monitoring
• Escrow Coordination
• Verification Processing
• Production Reporting Systems

• Deliver proactive administrative support to Loan Officers across residential mortgage operations, coordinating 30–40 active files to maintain organized workflows and consistent production throughput.
• Facilitate completion of Residential Mortgage Loan Applications, assisting borrowers in compiling required data and documentation to ensure compliant submissions and minimize underwriting delays.
• Organize and validate general loan documentation sets spanning income, asset, and credit records, preparing structured files that accelerate processor review and conditional approval readiness.
• Support loan submissions and conduct systematic follow-ups on outstanding items, tracking 25+ concurrent documentation requests to protect projected closing timelines.
• Maintain regular communication with mortgage clients and third-party partners, reinforcing transaction transparency and sustaining coordinated progression through underwriting milestones.
• Provide clerical and phone support to loan officers and processors, resolving routine inquiries and documenting file updates to strengthen operational continuity and service responsiveness.

Core Skills:

• Residential Loan Applications
• Documentation Tracking
• Loan Submission Support
• Client Communication Management
• Third-Party Coordination
• Mortgage File Administration

• Provide comprehensive administrative support to department loan officers across consumer and real estate portfolios, sustaining workflow continuity for 35–45 active loans at varying funding stages.
• Process 50+ monthly customer applications and obtain credit reports, preparing detailed worksheets and accurately typing loan documents to ensure compliant file progression through closing.
• Coordinate payoff requests with multiple financial institutions, issuing reconciled disbursements and confirming balances to eliminate funding variances before settlement.
• Prepare files for processing by generating system tickets, requesting appraisals, updating UCC filings, and correcting non-post items across 30+ accounts to maintain ledger accuracy.
• Assemble and verify loan documentation sets, maintaining release files and administering quitclaim deeds and partial collateral releases to safeguard secured positions.
• Administer construction loan disbursements and inspection requests within defined draw schedules, while managing overflow call volumes exceeding 25 daily inquiries to sustain service responsiveness.

Core Skills:

• Loan Processing Administration
• Credit Report Retrieval
• UCC Filing Updates
• Collateral Release Processing
• Construction Draw Disbursement
• Mortgage Documentation Control

• Guide borrowers through mortgage approval and underwriting stages across 30–40 concurrent files, clarifying documentation requirements and strengthening readiness for conditional and final approval decisions.
• Coordinate communication among Loan Officer, Processor, Operations staff, title companies, and Realtors, establishing structured daily updates that sustain cross-functional alignment and timeline visibility.
• Manage customer documentation and prepare comprehensive files for underwriting and closing, organizing income, asset, and credit records to minimize suspense conditions and resubmission cycles.
• Operate automated loan software and approval tools, maintaining quality control across 120+ data fields per application to ensure compliant submissions and accurate system reporting.
• Maintain secure databases and online file repositories, safeguarding sensitive borrower information while supporting enterprise data management standards and audit readiness protocols.
• Track appraisal orders, loan conditions, and closing deadlines within active pipeline reports, monitoring milestone completion to protect funding schedules and rate lock commitments.

Core Skills:

• Underwriting File Preparation
• Loan Origination Systems
• Pipeline Status Tracking
• Disclosure Follow-Up Management
• Data Security Compliance
• Cross-Functional Coordination

• Resolve complex customer issues involving bank products and lending services across 45–55 active accounts monthly, restoring service continuity and reinforcing borrower confidence in institutional practices.
• Monitor existing loan portfolio performance against contractual terms, reviewing 30+ accounts weekly to identify covenant deviations early and mitigate potential credit exposure.
• Collect and reconcile financial analysis materials from borrowers and third-party sources, validating income and asset data to support accurate credit decisions and defensible documentation standards.
• Process more than 70 monthly payments, fees, payoffs, and fund advances at borrower or officer request, ensuring transaction precision and maintaining balanced general ledger records.
• Coordinate loan-signing schedules with customers, officers, and legal representatives, negotiating timelines that secure executed documents before funding and protect collateral enforceability.
• Ensure strict adherence to Federal, State, and local regulations including SAFE Act, TILA, Regulations G and Z, Bank Secrecy Act, and related compliance frameworks governing origination and servicing activities.

Core Skills:

• Loan Portfolio Monitoring
• Consumer Lending Compliance
• Payment Processing Controls
• Credit File Reconciliation
• Closing Schedule Coordination
• Regulatory Framework Adherence

• Support the Loan Officer in cultivating referral networks with Realtors and builders across regional markets, strengthening relationship pipelines that generate sustained residential lending opportunities.
• Represent the lending team at 10+ monthly open houses and community events, presenting loan products and rate structures to prospective buyers to stimulate qualified application volume.
• Conduct borrower interviews and collect application data, entering 120+ required fields into Shelter’s point-of-sale system to ensure compliant and accurate submission workflows.
• Run and interpret credit reports for 40+ applicants monthly, analyzing score factors and debt profiles to determine eligibility against established underwriting guidelines.
• Discuss rate options and qualification criteria with prospective borrowers, issuing detailed disclosure letters that clarify terms and reinforce transparent lending practices.
• Prepare and distribute pre-approval and conditional approval letters, responding to borrower inquiries throughout evaluation stages to sustain engagement and advance files toward underwriting review.

Core Skills:

• Credit Report Analysis
• Shelter POS System
• Pre-Approval Issuance
• Rate Disclosure Compliance
• Borrower Qualification Review
• Referral Network Development

• Screen inbound and outbound calls to schedule 40+ monthly borrower appointments, providing administrative support that sustains organized intake workflows and improves prospect-to-application conversion.
• Gather and coordinate comprehensive loan documentation packages for underwriting review, compiling credit reports and supplemental mortgage paperwork to ensure compliant and submission-ready files.
• Audit loan package documentation for discrepancies, omissions, and income calculation variances across 30+ active files, escalating findings to the loan originator to prevent underwriting delays.
• Serve as primary client liaison throughout transaction lifecycle, conducting structured follow-up meetings that resolve outstanding conditions and preserve closing timeline commitments.
• Manage data entry within Encompass, Outlook, Excel, and Word systems, sorting documents into designated fields to maintain accurate digital records and audit-ready documentation standards.
• Track outstanding documentation with borrowers, title companies, real estate offices, appraisers, and lenders, coordinating cross-functional updates that streamline final approval and closing execution.

Core Skills:

• Encompass Data Management
• Underwriting Documentation Review
• Income Calculation Analysis
• Client Liaison Coordination
• Loan File Tracking
• Mortgage Closing Support

• Initiate outreach to prospective borrowers and maintain ongoing status communication across 55–65 active loan files, strengthening engagement and sustaining progression toward underwriting readiness.
• Prepare and submit application documents and disclosures for 45+ monthly transactions, conducting structured follow-ups on missing items to ensure complete and compliant file assembly.
• Review loan conditions and HUD statements alongside the originator, reconciling fee calculations and curing documentation gaps to safeguard accurate closing packages.
• Maintain CRM database exceeding 600 client and partner records, preserving data integrity and supporting consistent referral pipeline development across multiple real estate channels.
• Coordinate scheduling, calendar management, and milestone tracking for 30+ concurrent transactions, monitoring key dates to protect rate locks and prevent funding delays.
• Provide administrative support across production and underwriting workflows, processing expense reports and distributing required agreements to maintain operational efficiency and audit readiness.

Core Skills:

• CRM Database Administration
• Loan Condition Analysis
• HUD Compliance Review
• Disclosure Document Processing
• Pipeline Milestone Monitoring
• Mortgage Operations Support

• Support mortgage relationship specialists in completing 35–45 monthly applications, submitting structured files to processing and underwriting to accelerate compliant credit decisions.
• Submit loan files through the Automated Underwriting System and analyze findings, translating conditional requirements into borrower action steps that strengthen approval outcomes.
• Evaluate loan requests by analyzing income, asset, and credit data alongside collateral documentation, determining qualification eligibility to protect portfolio credit quality.
• Audit borrower-submitted documentation for accuracy and completeness across 30+ concurrent files, resolving discrepancies prior to underwriting review to minimize suspense conditions.
• Deliver required disclosures within mandated regulatory timeframes, maintaining adherence to lending laws and internal credit union policies governing rates and product terms.
• Assist in loan servicing functions including payoffs, insurance claims, modifications, lien releases, and escrow coordination, preserving asset security and ensuring compliant lifecycle management.
• 
  

Core Skills:

• Automated Underwriting Systems
• Credit Risk Evaluation
• Loan Documentation Auditing
• Regulatory Disclosure Compliance
• Collateral Qualification Review
• Loan Servicing Administration

• Respond to high-volume inbound calls discussing loan products and qualification criteria, guiding 50+ monthly member inquiries toward informed application decisions and improved engagement conversion.
• Establish and maintain structured loan files, databases, and digital records across 40+ active accounts, ensuring accurate documentation control and audit-ready data management.
• Coordinate loan signings with escrow companies, members, and external lenders, aligning documentation execution to preserve funding timelines and collateral enforceability.
• Prepare fund request documentation for wire transfers to closing agents, validating disbursement accuracy to eliminate settlement discrepancies and safeguard financial controls.
• Administer draw requests on lines of credit and construction loan files, processing 25+ monthly disbursements within approved limits to maintain compliance with lending terms.
• Process renewals, extensions, cancellations, and adverse action notices in accordance with regulatory standards, protecting institutional adherence to consumer lending requirements.

Core Skills:

• Loan Product Consultation
• Document Control Management
• Escrow Coordination
• Wire Transfer Processing
• Construction Draw Administration
• Adverse Action Compliance

• Deliver responsive customer service across 60+ monthly borrower interactions, resolving inquiries related to applications, processing stages, and projected closing dates to strengthen client satisfaction.
• Follow up on pre-qualified leads lacking purchase contracts, re-engaging 40+ prospects monthly to convert dormant opportunities into active submissions.
• Manage borrower intake by entering initial data into the automated loan system and reviewing credit histories, validating 120+ data points per file to ensure compliant evaluation.
• Coordinate status updates among realtors, borrowers, and internal teams across 30–35 concurrent transactions, sustaining cross-functional alignment and milestone transparency.
• Track missing documentation and conduct structured follow-ups with applicants, reducing processing bottlenecks and preserving targeted underwriting timelines.
• Support marketing outreach through handwritten correspondence and networking events while assisting with processing and underwriting activities to maintain a steady pipeline advancement.

Core Skills:

• Customer Service Operations
• Credit History Review
• Automated Loan Systems
• Pipeline Status Coordination
• Documentation Follow-Up
• Underwriting Support Functions

• Operate within Encompass Loan Origination software to manage 40+ active files, ensuring accurate system documentation and compliant workflow progression through underwriting milestones.
• Review mortgage applications and clarify missing or inconsistent information, conducting eligibility research to strengthen qualification determinations before formal credit review.
• Prepare and issue 35+ monthly pre-approval packages for Loan Officers, validating income, asset, and credit inputs to support confident borrower positioning in competitive markets.
• Order third-party verifications, appraisals, title commitments, and surveys, coordinating vendor timelines to prevent valuation-related delays and protect closing schedules.
• Collaborate closely with processors, closers, underwriters, and loan officers across cross-functional teams, facilitating seamless communication that sustains production continuity.
• Maintain strict confidentiality of borrower information and uphold professional standards, safeguarding institutional reputation and reinforcing client trust throughout the lending lifecycle.

Core Skills:

• Encompass Loan Origination
• Mortgage File Review
• Pre-Approval Preparation
• Third-Party Verification Coordination
• Underwriting Collaboration
• Confidential Data Management

• Calculate borrower income, input asset data, and structure loans within Encompass across 40–50 monthly files, ensuring precise qualification modeling and compliant product alignment.
• Prepare and deliver initial and rate lock disclosure packages within mandated regulatory windows for 35+ transactions monthly, safeguarding adherence to federal timing requirements.
• Audit complete loan files to detect documentation deficiencies, escalating discrepancies to Senior Loan Officer or the processor to prevent underwriting suspensions and closing disruptions.
• Coordinate with processors and managers to clear conditions on jumbo, non-QM, conventional, FHA, and construction loans, advancing 30+ concurrent transactions toward final approval.
• Oversee diversified pipeline for Senior Loan Officer, tracking outstanding documentation and conducting systematic follow-ups to preserve rate locks and projected funding dates.
• Collaborate with title companies and borrowers to schedule settlements, participating in weekly production pipeline calls to confirm milestone accuracy and eliminate last-minute closing risks.

Core Skills:

• Income Calculation Analysis
• Encompass Loan Structuring
• Disclosure Timing Compliance
• Condition Clearance Coordination
• Multi-Product Pipeline Oversight
• Closing Coordination Strategy

• Partner with operations teams across underwriting and closing functions to manage 35–45 active loans, aligning cross-functional workflows to protect scheduled funding timelines.
• Coordinate closings with realtors and title companies while delivering weekly status updates to borrowers and partners, sustaining transparency across 30+ concurrent transactions.
• Initiate outreach to new leads and real estate contacts, converting 40+ monthly prospects into scheduled qualification appointments for Managing Loan Officer consultations.
• Pull initial credit reports and assemble required documentation for pre-approval meetings, preparing 120+ data elements per file to accelerate compliant application intake.
• Receive and route borrower documentation to appropriate departments, tracking outstanding conditions across multiple stakeholders to prevent processing delays and maintain pipeline momentum.
• Manage centralized lead tracker and participate in weekly sales and team huddles, validating guidelines with underwriting helpdesk to ensure accurate and compliant loan structuring decisions.

Core Skills:

• Lead Conversion Tracking
• Pre-Approval File Assembly
• Closing Coordination Management
• Credit Qualification Review
• Underwriting Workflow Support
• Mortgage Pipeline Reporting

• Assess client mortgage scenarios through detailed financial review and consultative dialogue, structuring tailored solutions that align borrower objectives with compliant lending options.
• Cultivate trusted client relationships that reinforce ServiceMac commitment and generate referral-driven growth, sustaining long-term engagement across 40+ active pipeline accounts.
• Prepare and submit accurate loan files within established service timelines, transferring 120+ application data fields into enterprise systems to ensure compliant underwriting intake.
• Manage end-to-end application workflow while issuing required disclosures under federal and state regulations, safeguarding adherence to statutory timing and documentation standards.
• Document client interactions within CRM platforms to support cross-functional sales and operations teams, enabling transparent collaboration and consistent service execution.
• Request and track initial and supplemental documentation for processors in expedited timeframes, reducing approval cycle delays and maintaining steady progression toward funding milestones.

Core Skills:

• Mortgage Scenario Analysis
• Regulatory Disclosure Compliance
• CRM Documentation Management
• Loan File Preparation
• Application Workflow Oversight
• Processor Coordination Support

• Support the Mortgage Retail Sales team with administrative, marketing, and transactional functions across 35–45 active purchase and refinance files, sustaining organized production workflows and revenue continuity.
• Cultivate and maintain relationships with 200+ current and prospective customers within CRM systems, reinforcing engagement and supporting repeat and referral-based business growth.
• Execute operational and customer support activities tied to mortgage sales, responding to 60+ monthly inquiries to advance prospects through defined qualification stages.
• Collaborate under the direction of sales consultants and managers within the Mortgage Retail Sales division, aligning daily activities with documented enterprise performance expectations.
• Communicate loan process updates and product information to borrowers and internal stakeholders across 30+ concurrent transactions, strengthening transparency and milestone accountability.
• Maintain full compliance with Mortgage Licensing Act of 2008, SAFE Act registration standards, and Regulation Z Loan Originator requirements, preserving regulatory eligibility and institutional integrity.

Core Skills:

• Mortgage Sales Operations
• Customer Relationship Management
• SAFE Act Compliance
• Regulation Z Standards
• Sales Pipeline Administration
• Loan Process Coordination

• Monitor key transaction milestones across 35–45 active loans, responding to date changes to protect rate locks and sustain on-time funding performance.
• Distribute loan forms, disclosures, and agreements for 50+ monthly files, tracking completed signatures to ensure compliant and processing-ready documentation.
• Administer the assigned originator database by updating status changes and entering application data for 30+ concurrent transactions, preserving accurate production visibility.
• Maintain consistent borrower contact throughout the application lifecycle, resolving inquiries and securing outstanding documentation to prevent underwriting bottlenecks.
• Order 4506T transcripts, SSA verifications, credit supplements, AccountCheck, and Work Number reports for 40+ files monthly, validating third-party data to support credit decisions.
• Review Closing Disclosures for fee accuracy and cash-to-close consistency, coordinating with processing and underwriting to clear conditions and deliver compliant status updates to referral partners.

Core Skills:

• Pipeline Milestone Monitoring
• Disclosure Processing Control
• Originator Database Management
• Third-Party Verification Orders
• Closing Disclosure Analysis
• Underwriting Condition Support

• Coordinate and prepare verification and underwriting documentation across 35–45 active loan files, compiling credit reports and supplemental application paperwork to ensure compliant processor submission.
• Respond to borrower and internal inquiries regarding transactions, resolving 50+ monthly questions to sustain customer satisfaction and workflow continuity.
• Audit received loan packages for accuracy and completeness in accordance with company policy, escalating discrepancies to the originator to prevent underwriting suspensions.
• Serve as primary liaison among clients, branch manager, and assigned originator, conducting follow-up meetings that align documentation timelines and milestone expectations.
• Support administrative functions including call screening, appointment scheduling, and inbound routing within Insellerate, ensuring licensed banker assignment and uninterrupted sales coverage.
• Collect stipulations such as W-2s and pay stubs, rerun certifications, update Encompass records, and track pipeline expiration dates to maintain data integrity and production visibility.

Core Skills:

• Underwriting Documentation Coordination
• Loan Package Auditing
• Encompass System Updates
• Insellerate Lead Routing
• Stipulation Collection
• Pipeline Status Tracking

• Oversee workflow across 35–45 active mortgage transactions, coordinating milestone progression to ensure timely closings and preserve rate lock commitments.
• Maintain current product expertise and monitor market condition shifts, ensuring full compliance with federal and state lending regulations governing origination activities.
• Communicate with borrowers, processors, operations staff, title companies, and Realtors across 40+ monthly files to expedite documentation flow and prevent underwriting delays.
• Interview applicants and verify income, assets, and credit documentation for 50+ submissions monthly, analyzing qualification data to support informed pre-approval or denial outcomes.
• Submit complete loan packages and disclosures to the Operations Department while processing borrower credit through automated approval systems to maintain compliant evaluation standards.
• Respond promptly to customer inquiries and outline future documentation requirements, guiding applicants through financial information requests to sustain application readiness and service quality.

Core Skills:

• Mortgage Workflow Oversight
• Regulatory Lending Compliance
• Borrower Qualification Review
• Automated Underwriting Systems
• Disclosure Submission Management
• Cross-Functional Communication

• Serve as primary point of contact for 40+ active borrowers, delivering consistent status updates that reinforce transparency and sustain client confidence throughout underwriting progression.
• Analyze credit and financial scenarios for 45–55 monthly applications, determining appropriate product alignment and securing accurate AUS findings to support approval outcomes.
• Structure and price profitable loans using investor guidelines, communicating detailed fee breakdowns to operations teams to preserve margin integrity and funding precision.
• Quote rates and manage lock commitments within regulated timing windows, protecting borrowers from market volatility and safeguarding pipeline revenue stability.
• Disclose initial 1003 and required regulatory documentation for 50+ files monthly, collecting supporting records to ensure compliant and submission-ready underwriting packages.
• Review HUD-1 statements for accuracy of fees and cash-to-close figures while executing referral marketing efforts that generate 20+ qualified leads quarterly.

Core Skills:

• Credit Scenario Evaluation
• AUS Findings Analysis
• Loan Pricing Controls
• Rate Lock Administration
• Regulatory Disclosure Management
• Referral Marketing Development