LINE SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Feb 04, 2026 - The Line Support Engineer brings third-line technical experience, strong customer-facing capabilities, and proficiency in end-user support, incident management, and ITIL practices. This role requires broad knowledge of Microsoft desktop and server technologies, virtualization platforms, cybersecurity tools, networking, telephony systems, and effective communication across all organizational levels. The engineer also benefits from exposure to service desk operations, infrastructure, applications, training, and project environments to support comprehensive IT service delivery.
Summary of Line Support Engineer Knowledge and Qualifications on Resume
1. BS in Electrical Engineering with 4 years of Experience
- Must have Microsoft certifications.
- Must have ITIL certification.
- 3rd Line Infrastructure Support experience, preferably within financial services.
- Experience in high-pressure environments.
- Excellent Knowledge of Windows Server 2012 onwards.
- Good knowledge of Office 2016 and Office 365 Administration/Configuration.
- Good knowledge of networking (TCP/IP, DHCP, DNS, Wireless, etc.)
- Knowledge of market data applications (Bloomberg, Reuters), including troubleshooting Excel add-ins.
- Experience with Microsoft Azure.
- Good knowledge of JIRA and JIRA Service Desk.
2. BS in Mechanical Engineering with 6 years of Experience
- Excellent written and verbal English communication skills.
- PC technology experience, including Windows OS and MS Office (W7 or newer).
- Demonstrated experience supporting, maintaining and configuring a distributed environment of Desktop Devices.
- Strong networking knowledge and experience (LAN and WAN).
- Experience with DSL Technologies (FTTC, ADSL).
- Experience in configuring and maintaining network devices (Routers, Firewalls and Switches).
- Experience of working with an ITIL Framework.
- Experience with Mobile Devices and Technologies.
- Experience in supporting and maintaining Windows Server Environments (Active Directory, DHCP, DNS).
- Experience in supporting Citrix Environments and deployments.
- Experience in working with Office 365 Environments.
- Must have HyperVisor knowledge (VMware).
3. BS in Industrial Engineering with 2 years of Experience
- Knowledge of Mac systems, Windows 10 and Windows Server, and Office 365.
- Experience with security practices.
- Knowledge of networking and firewalls.
- Must have problem-solving skills.
- Must have organisational and interpersonal skills.
- Knowledge of VOIP telephony solutions.
- Customer-facing IT support experience.
- Experience within IT support.
- Proven experience with Microsoft OS and computer troubleshooting.
4. BS in Computer Science with 3 years of Experience
- Experience working in an IT Support role.
- Must have fault-finding and troubleshooting skills.
- Must have SQL knowledge.
- Good understanding of general Desktop, Microsoft Office, Microsoft 365, and server knowledge.
- Good communication and documentation skills.
- Ability to be customer-focused.
- Able to work well as part of a team and individually.
- Able to team player.
- Strong familiarity with end-user support services.
5. BS in Systems Engineering with 7 years of Experience
- Experience of working in both customer-facing and technical IT roles at the third line.
- Able to provide end-user IT support services, service requests, incident response, diagnosis, resolution, and problem management, ITIL.
- Excellent customer service skills, telephone manner and written communication skills working with people at all levels.
- Able to serve monitoring, incident response, diagnosis, resolution and problem management.
- Broad experience of end-user and operational support of technologies and services currently used, including Microsoft desktop and server technologies, e.g Windows Server Operating Systems, Windows Desktop Operating Systems (2007 and 2010), Microsoft Office, Microsoft Exchange, Skype for Business, Active Directory, Group Policy, SCCM, etc.
- Good knowledge of infrastructure and related services, e.g VMWare (virtualisation and VDI), Symantec Anti-Virus, HP and Cisco Networking, Mitel Telephony.
- Must have exposure to other areas of IT, including Service Desk, Infrastructure and Applications, Architecture, Development, IT Training, Programme and Project Management, etc.
- Excellent communication skills.
- Excellent customer service skills.
6. BS in Information Systems with 5 years of Experience
- Experience working within IT support.
- Experience supporting Microsoft servers 2003 and 2016.
- Ability to provide desktop support for Windows 10.
- Experience in previous project work at an MSP.
- Experience working with Microsoft products, Office 365, Active directory amongst others.
- Must have exposure to firewalls.
- Experience in a 2nd line support role, ideally within an IT Service provider.
- Must have Swiss Payments knowledge.
- Able to speak and write in German, French, and English.
7. BS in Manufacturing Engineering with 4 years of Experience
- Must have 2nd line support experience.
- Able to work in Cloud Environments.
- Knowledge of VMWare, Hyper V, Cisco Networking, ITSM (SysAid preferably).
- Experience Windows Server 2008 -2019.
- Experience Windows 7/10 administration.
- Knowledge of Active Directory, DNS, DHCP, and the Microsoft 365 Stack.
- Strong work ethic and willingness to learn.
- Must have a confident personality with good communication skills.
- Strong attention to detail.
8. BA in Operations Management with 3 years of Experience
- Good knowledge of Microsoft Windows Server 2008+.
- Good knowledge of Microsoft SQL Server.
- Knowledge of networking infrastructure.
- Knowledge of Linux, .NEt Framework/.NET Core application configuration.
- Knowledge of Azure DevOps, Docker, AWS, and PowerShell.
- Knowledge of Office 365, Active Directory, Windows Server 12, 19, and Microsoft Teams.
- Knowledge of Windows 7 and 10, Group Policy.
- Good problem-solving skills.