LEASING CONSULTANT JOB DESCRIPTION

• Set leasing and marketing strategy for the property
• Tour apartments with prospects and adhere to thorough follow-up procedures
• Lease and pre-lease apartments
• Responsible to organize and carry out all retention activities
• Complete applications and lease/renewal documents
• Review vacancies, walk tour path and maintain model apartments
• Assist management with resident relations
• Implement policies and procedures
• Make and maintain relationships with industry partners and brokers
• Maintain daily and weekly leasing reports and monthly market surveys
• Analyze market and occupancy trends and shop the competition to identify changing market conditions
• Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results
• Responsible for updating the website and marketing sites

• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, customer service, and organizational skills
• High school diploma or equivalent
• Must have strong closing skills
• Proficient in managing an internal applicant database
• Must have the ability to work independently and as part of a team of professionals
• Available to work a flexible schedule, including weekends
• Two years of leasing management experience, preferably in a luxury lease-up setting.
• Yardi or On-site experience helpful
• Experience with mixed-income buildings

Stand out to employers with Leasing Consultant Skills and Experience that drive leasing success

Leasing Consultant Responsibilities:

• Effectively manage the community's reputation via social media, direct communication, marketing and the
• communication of your teammates
• Be the positive energy and brand of the community
• Be the primary communicator to prospects, residents, vendors, and your market
• Have a positive and magnetic personality
• Constantly learn and search for ways to improve traffic, leasing, and total income
• Think creatively and go way beyond the box by conceptualizing new ideas to improve the business
• Work with passion and take pride in what you do, always with a good attitude even in difficult situations
• Be an effective listener who offers helpful solutions
• Possess great energy, enjoy challenges, and constantly set and reach new goals
• Promote your community, your team and your residents

Leasing Consultant Requirements:

• Professional verbal and written communication
• Administrative and organizational tasks
• Presenting a professional image
• Customer service
• Operating computers and other technological devices to access email, internet websites for business marketing and
• company utilized software
• Preparing, locating and compiling information and documents
• Physically inspecting the property in its entirety
• Responding to issues outside of normal work schedule when required
• Accurately reporting all time worked by clocking in before beginning to work and out only when done working
• Following all company policies and procedures

Leasing Consultant Duties:

• Provide tours of our community to prospects, using persuasive selling techniques to highlight community amenities and property features.
• Evaluate current market conditions and competition to be able to differentiate our properties as it positively pertains to prospects.
• Generate prospective leads and qualifying applicants.
• Execute prospect follow-up including but not limited to entering prospect information into Property Management software for scheduled communications.
• Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
• Coordinate resident activities and correspondence.
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.

Leasing Consultant Skills and Experience:

• Experience working in a multifamily community.
• Passion for sales and marketing.
• Outstanding communication and customer service skills.
• Computer proficiency – experience with Yardi software a plus.
• College degree (or in pursuit of college degree) strongly preferred.
• Ability to multi-task and work in a busy office environment.

Leasing Consultant Roles and Responsibilities:

• Personally manage every aspect of the leasing process with prospective clients.
• Always demonstrate the highest customer service quality.
• Guide clients to take tours, apply, and close sales.
• Assist and perform many resident related functions including gift delivery, unit inspection, community entry, and more.
• Answer phone, email, and in person communication in a timely and professional manner.
• Maintain accurate and up to date records of prospective and current client history and traffic.
• Close sales on units to ensure maximized occupancy at all times as well as offering additional products or services to ensure customer satisfaction and maximize revenue flow.

Leasing Consultant Experience and Requirement:

• Demonstrated high level of interpersonal communication amongst team members and clients.
• Able to maintain high energy, friendly demeanor, and perform in a fast paced environment.
• Strong knowledge of sales tactics, skills, and assets.
• Extremely comfortable asking prospective clients for sales on property as well as any additional products or services that can be offered to them.
• Experience in sales related positions highly preferred.
• High level of familiarity and comfort with MS Excel, Word, and Outlook.
• Ability to learn, adapt, and excel with new company software.
• Highschool diploma or equivalent certificate required
• Able to read, write, and communicate written and verbally in the English language.
• Able to perform entry to intermediate level mathematic functions without additional personnel assistance.
• Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to serve on-call, as scheduled or as necessary

Responsibilities May Include:

• Assist in marketing the property on a daily basis
• Assist in collecting rent and keeping delinquency to a minimum
• Maintain positive relations with residents and employees
• Coordinate maintenance issues
• Complete daily, weekly, and monthly reports
• Daily office tasks

Leasing Consultant Experience:

• 1-2 years of leasing experience is required.
• Strong customer service, communication, and organizational skills.
• Detailed-orientated and the ability to multitask and problem solve.
• Proficient with MS Office, specifically Excel and Word.
• Rent Manager experience preferred but not required.
• Ability to be flexible with scheduling and work weekends.
• Proven leadership skills and the ability to be a team player in a fast-paced environment.

Leasing Consultant Functions:

• Maintain traffic, phone, cancellation and intent to vacate logs
• Conduct property tours
• Conduct phone presentations, schedule tours or close over the phone
• Book apartments and lease renewals
• Forward pertinent opportunities to corporate sales
• Run credit reports and complete reference checks on prospects

Leasing Consultant Knowledge and Experience:

• Knowledge in sales
• Knowledge of MS Office Suite
• Basic computer skills
• Ability to solve problems using established procedure where some variation in interpretation is possible
• Ability to communicate effectively with customers, vendors and co-workers
• High School diploma or GED
• Experience in property management or multi-family

Leasing Consultant Details:

• Meet and greet all customers, explaining benefits of community
• Manage leasing process from lead generation to actual occupancy of each unit and customer service communications with tenants throughout their lease term
• Tour prospective residents throughout leasing apartments
• Answer leasing calls and responds to on-lines inquiries
• Process applications
• Prepare lease paperwork and weekly / monthly reports
• Market the community through online advertisements, corporate outreach, and social media
• Market community within neighborhood
• Manage social media platforms for community
• Perform administrative duties as needed and necessary to complete leasing process

Leasing Consultant Requirements and Qualifications:

• High school diploma required. Bachelor’s Degree preferred
• Minimum of 1 year of leasing experience within a property management office
• Must be able to work most weekends (2 days off during the week)
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Exceptional oral and written communication skills
• Outgoing personality with ability to relate to a diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Detailed-oriented, organized and takes initiative
• Ability to build and maintain strong relationships
• Positive attitude
• Strong sense of urgency
• Desire to work in an entrepreneurial environment and learn in a growing organization

• Answer phones in a pleasant and informative manner.
• Possess excellent computer skills.
• Maintain courteous communication with residents, applicants, fellow team members, and representatives of other companies.
• Distribute information to inquiring applicants and current residents through written and oral correspondence.
• Conduct tours of the community and apartment homes for prospects.
• Screen and process the applications for verification on a daily basis.
• Coordinate the preparation of the monthly newsletters.
• Prepare and distribute payment reminder notices, balance due letters, noncompliance of policies notices, lead-based paint inspection notices, and monthly utility bill letters. Maintain follow-up as needed for these notices.
• Process move-ins and move-outs.
• Administer and distribute parking decals to residents.
• Plan and promote resident activities.
• Perform administrative functions including stocking forms, maintain bulletin boards, order and stock office supplies, and maintain general office files.
• Perform daily and weekly property inspections.
• Manage daily input of activity including move-in/move-outs, renewals, security deposit refunds, and accounting month end reporting.
• Process daily deposits.
• Update maintenance availability boards on a daily basis.
• Collaborate with maintenance and housekeeping to coordinate the scheduling of apartment homes for occupancy.
• Demonstrate strong sales, customer service, and communication skills.
• Maintain professional presentation.

Leasing Consultant Responsibilities:

• Greet, qualify, provide tours of community and present features and amenities to prospective residents
• Lease apartments including: Close the sale, secure lease agreement obtains required information availability report and process applications for approval (rental history, credit check and background check)
• Follow up with prospects regarding status
• Input information into computer systems accurately and timely
• Ensure apartment is ready for resident to move-in on agreed date
• Assist the manager in the collection of delinquent rents
• Assist in planning resident functions
• Gather information about market competition in the area
• Follow Bridge policies and procedures and comply with Fair Housing, state and federal laws
• Follow all safety procedures and notify supervisor of safety hazards

Leasing Consultant Qualifications:

• Excellent customer service skills
• Ability to communicate effectively and develop relationships quickly
• Leasing, sales and closing skills
• Competence in the use of standard office equipment including telephones, Internet, fax machine, and photocopier
• Basic computer and data-entry skills
• Demonstrate strong work ethics with the ability to adapt to change
• Understand and carry out oral and written instructions

Leasing Consultant 

• Communicate and coordinate client showings at available REZI rental properties with tenants to arrange and conduct viewing appointments
• Evaluate, understand, and associate the needs of each client with available property inventory
• Maintain high degree of discretion with property security and client privacy
• Communicate REZI's value propositions, differentiators, and digital rental application process to motivate prospective tenants move forward with signing a lease
• Provide highly attentive service to clients to ensure a high-quality experience, and meet application, NPS, and conversion goals
• Provide daily status reports with leadership while modeling standards of service and procedures to motivate and help teammates grow professionally as well as meet or exceed KPI's
• Support the Director of Portfolio Operations in regularly assessing the team quality and team function to recommend and implement improvements

Leasing Consultant Experience and Requirements:

• Experience in a customer or client facing role: retail, customer service, account management, or sales experience preferred
• Knowledge, ability, and tenacity to successfully convert prospects into satisfied customers
• Bias towards self-directed problem solving and process improvement; motivated by spontaneity in creative execution with a positive outlook for clients
• Polished communication skills — active listener with a customer centric mindset
• Agility in balancing and coordinating a highly dynamic schedule of demands
• Demonstrable leadership experience with sound judgement and conduct that inspires

Leasing Consultant Roles:

• Provide excellent service to all residents, prospects and visitors to the community
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Coordinate the application review for each lease including credit and income verifications and background checks
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents

Leasing Consultant Abilities and Experience:

• High School diploma or General Education Degree (GED); Bachelor’s Degree preferred
• Three to six months related experience and/or training
• Equivalent combination of education and experience
• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Yardi preferred

• A Dynamic Tour Guide. You have an engaging personality and are able to connect with people in person, on the phone, and by email. Because you love to provide solutions for your customers and meet their needs, occupancy is at an all-time high!
• Relationship Builder. You understand that everyone is different and are able to meet their needs by connecting with them. You enjoy talking with people, listening to understand the issues with empathy, and sharing helpful advice.
• An Engaged Community Partner. You are truly concerned about the needs of others and love to brainstorm ways to help people and causes within the community.
• Organized and Confident. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with residents and teammates.
• Motivated. You invest extra energy to delight residents and reach your goals. You do this by anticipating needs and delivering more than customers expect!
• Driven To Have Fun Every Day. You realize that we are all most successful when we are having fun! You accomplish this by getting to know your teammates and looking for opportunities to celebrate team and community successes. You follow through on commitments to customers all while finding humor in the day-to-day interactions.
• Respond to phone and email requests with the goal of turning those conversations into tours of our community through discovering needs and building relationships.
• Lead tours of our community to help prospective residents find their ideal apartment home.
• Be committed to people by listening to the needs of our residents and teammates with the goal of providing an exceptional customer experience every day.
• Drive interest and awareness locally in our community through onsite events, participating in philanthropic efforts, and utilizing your savvy social media skills
• Be passionate about our community by ensuring grounds, amenities and office are ready to WOW customers at all times.

Leasing Consultant Functions:

• Guiding people through the process of finding a home
• Building rapport and engaging customers
• Demonstrating the unique benefits setting your community apart from your competitors
• Maintaining consistent and thorough communications throughout the sales process through various channels (phone, text, email, etc.)
• Providing top notch customer service for our residents
• Making the leasing and move-in process simple for new residents
• Representing the Scully brand with your can-do, problem solving attitude when resident issues arise.
• Working weekends and nights during times that are convenient for prospective residents.
• Spreading the word about your community to businesses and employers in the area
• Maintaining your community's social media presence

Leasing Consultant Qualifications:

• First class customer service skills
• A knack for sales
• A strong command of the art of conversation by phone, email, text, and face to face. This job is all about what you say and how you say it
• Polished professional appearance
• Personable and able to instantly connect with people
• A college degree or equivalent experience

Start your career today with Leasing Consultant Resume Builder