• Consistently demonstrate S.E.E. (Smile, Eye Contact and Engage) and offer professional, friendly and excellent customer service.
• Assist with taking cardboard to the recycling center daily.
• Check that machines are working properly, including lint traps, drains, and door closures.
• Sort all lines by category and place them in red bins.
• Load machines with like items and proper settings for machines.
• Ensure that the linen room is properly stocked for the day's needs.
• Fold linen according to training procedures.
• Stock clean linen in proper locations.
• Report any machine malfunctions to the supervisor immediately.

Skills: Customer Service Excellence, Equipment Monitoring, Laundry Operations, Linen Sorting, Machine Loading, Inventory Stocking, Folding Procedures, Issue Reporting

• Use the machine if not working properly.
• Maintain good response time to internal customers.
• Represent the hotel in a positive, professional and friendly manner at all times.
• Keep the work area neat and organized.
• Maintain safety awareness throughout the housekeeping department.
• Wear protective eyewear and gloves.
• Report all potential safety hazards to a manager immediately.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property's Employee Handbook.

Skills: Equipment Troubleshooting, Internal Customer Support, Professional Representation, Workspace Organization, Safety Awareness, PPE Compliance, Hazard Reporting, Policy Adherence

• Operate the laundry equipment in accordance with established procedures.
• Ensure and maintain established service quality as well as standards of cleanliness and sanitation.
• Sort, wash, dry, press, and fold linen and other textile items.
• Follow the procedure for ensuring all laundry is placed in the appropriate location.
• Immediately report to the supervisor any equipment breakdown or maintenance needs.
• Ensure adequate laundry/washing supplies are on hand.
• Track linen belonging to crewed yacht and keep them separate.
• Keep the supervisor informed of inventory levels and when it is time to place an order for supplies.
• Update the log for maintenance and repairs on laundering equipment and report any malfunctions.
• Work closely with the customer service and the cleaning department.
• Keep the laundry work area clean and have the workstation in an orderly fashion to promote efficiency and safety.
• Carry out other duties in relation to supporting the linen service and cleanliness of the base.

Skills: Laundry Equipment Operation, Quality and Sanitation Control, Linen Processing, Inventory Management, Equipment Maintenance Reporting, Supply Monitoring, Interdepartmental Coordination, Workspace Cleanliness

• Load and operate washers and dryers according to recommended capacity and other manufacturer’s guidelines.
• Unload linen, iron and fold according to departmental standards.
• Record poundage and amounts washed and dried.
• Sort and separate damaged or stained linen to be repaired or used as rags.
• Report to management any needed repairs or unsafe conditions.
• Monitor and control supplies, minimizing waste within the laundry facility.
• Ensure a clean, organized and safe work area.
• Clean lint traps from dryers daily, check and clean drains.
• Use all cleaning products and chemicals safely and according to product instructions.

Skills: Washer and Dryer Operation, Linen Ironing and Folding, Laundry Record Keeping, Linen Inspection, Safety and Repair Reporting, Supply Control, Work Area Organization, Chemical Handling Safety

• Adhere to the lost and found procedure, ensuring the proper retrieval and placement of items found in guests' linen or laundry.
• Maintain respect for guest confidentiality and personal items.
• Engage each guest with a smile and appropriate greeting, using the guest's name.
• Graciously accommodate guest requests.
• Make suggestions for improvement in overall operations with an emphasis on increasing guest satisfaction, revenue and cost reduction.
• Work in accordance with hotel and departmental safety standards.
• Use all hotel equipment safely and properly.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program.

Skills: Lost Found, Guest Privacy, Guest Engagement, Guest Requests, Service Improvement, Safety Standards, Equipment Safety, Sustainability Awareness

• Sort/count soiled guest rooms and Food and Beverage linen and fill containers, label and make ready for pick-up.
• Take care of guest laundry, and ensure the quality of service provided is up to the highest standards.
• Perform quality checks and quantity controls on the linen received from the outsource laundry, set aside and report any damaged or marked linen, and report if any linen is missing.
• Perform quality check when issuing the linen, making sure that the issued linen is in perfect condition, isn't wrinkled, washed and ironed as per standards.
• Fold and pile clean towels, linen, and bathrobes for housemen to pick up and deliver to relevant areas.
• Perform minor sewing duties.
• Maintain proper usage of cleaning supplies and equipment.
• Report maintenance deficiencies that require immediate attention.
• Keep the workplace in order and clean surfaces daily.
• Follow departmental policies and procedures and service standards.
• Maintain knowledge of all the hotel services and facilities.
• Work as a part of the team to achieve departmental objectives on a monthly and yearly basis.
• Maintain thorough knowledge of hotel fire, life safety, emergency, and sanitizing procedures.
• Follow all hygiene and security rules.
• Work a flexible schedule that meets business demands.

Skills: Linen Sorting, Laundry Quality Control, Linen Inspection, Linen Folding, Sewing Repairs, Supply Handling, Maintenance Reporting, Safety Compliance

• Excellent customer service skills.
• Proficient in time management, ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to recognize an emergency situation and take appropriate action.
• Able to establish and maintain cooperative working relations.
• Able to use sound judgment, work independently with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Able to perform well with frequent interruptions and/or distractions.

Qualifications: BA in Housekeeping Management with 2 years of Experience

• Able to complete all procedures relating to the pick-up and delivery of guest laundry and valet, which may include guest interaction, recording of special requests, and spot-checking of laundry.
• Able to carry or lift items weighing up to 75 pounds and push and or pull approximately 400 pounds.
• Able to stand up and move about the work area.
• Able to handle objects and equipment to maintain the facility.
• Able to bend, stoop, and kneel.
• Able to work in areas of high temperatures around heavy equipment.
• Must have communication skills are utilize when interacting with other employees and supervisors.
• Must have reading and writing abilities and basic math skills are utilized when determining amounts of chemicals to treat laundry and stains and logging appropriate poundage.

Qualifications: BA in Hospitality Management with 3 years of Experience

• Must have high energy with a passion for housekeeping cleanliness.
• Able to pay attention to detail.
• Must have a flexible schedule and be available on weekends and holidays.
• Ability to multitask and handle the cleaning of units at a fast pace with accuracy, promptness.
• Ability to be driven to constantly improve the quality of work.
• Ability to work with minimal supervision.
• Ability to maintain professional conduct at all times.
• Proficient in inventory control.
• Ability to meet/exceed guest expectations.
• Effective time management skills.

Qualifications: BA in Service Management with 1 year of Experience

• Must be a professional with a positive attitude.
• Must have a track record of reliability.
• Must have a smartphone and be proficient in using apps.
• Must speak and write English.
• Must be excited to take ownership of a warehouse.
• Must be a team player by providing spotless linens to the field team.
• Ability to follow supervisor instructions, both written and oral.
• Ability to safely use standard commercial laundry equipment.
• Good organizational skills.

Qualifications: BA in Hotel Management with 2 years of Experience

• Ability to read and write English.
• Ability to stand, bend and stoop repetitively during an 8-hour shift.
• Ability to lift up to 75 lbs. repetitively.
• Knowledge of laundry equipment, laundry chemicals and chemical feed equipment.
• Ability to work a flexible schedule to include weekends and holidays.
• Experience in a similar position in a 4 or 5-star hotel property.
• Able to easily adapt in a busy environment.
• Good knowledge of operating machines and laundry operations.
• Experience with pressing machines (steam and hot plates).

Qualifications: BS in Operations Management with 4 years of Experience

• Able to follow instructions.
• Able to adjust to doing the same thing over and over.
• Able to move or lift heavy objects.
• Strong familiarity with the material safety data sheet when using chemicals and safety rules when working around machinery.
• Working experience in the hotel industry.
• Must have high flexibility.
• Good communication skills.
• Must have a positive attitude, can work under pressure and with team spirit.
• Must be fluent in English.

Qualifications: BA in Tourism Management with 3 years of Experience