Job Summary: 

• Deliver high-quality documentation in a variety of media
• Conform to departmental style guidelines, and ensure documentation meets the needs of the business and the audience
• Adhere to departmental processes for the development, management, and control of documentation
• Work with other departments to acquire and disseminate information promptly
• Adapt to changing business needs and changing industry practices to ensure that documentation always meets the needs of the business and the audience
• Research, analyze, organize, design, and develop the presentation of technical information
• Edit documentation and other information products for non-documentation colleagues
• Pursue job/career-related learning outside of the scope of assigned tasks, for example, classes, reading

Skills on Resume: 

• Documentation Production (Hard Skills)
• Style Compliance (Hard Skills)
• Process Adherence (Hard Skills)
• Cross-team Communication (Soft Skills)
• Business Adaptability (Soft Skills)
• Technical Research (Hard Skills)
• Content Editing (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Writes about technical subjects for both technical and nontechnical audiences.
• Creates scripts for video tutorials and is good with annotations.
• Creates videos on technical topics, application functionalities, and technofunctional aspects.
• Captures screenshots with accuracy to reflect exactly what is being written.
• Adheres to globally accepted style guide standards, such as the Microsoft Manual of Style for Technical Publications, or others.
• Creates a style guide suited to Tesseract’s business, taking cues from globally accepted style-guide standards.
• Differentiates with exactness on how documentation differs for User Experience (UX) and User Interface (UI).
• Proofreads with thoroughness as a preliminary step before QA validation.
• Contributes to the Product Development, Research and Development, Quality, and User Experience teams.
• Monitors progress by maintaining communication with clients to determine if the shared collaterals are helping them achieve their objectives.
• Works closely with subject matter experts, developers, quality analysts, and business development folks.
• Monitors analytics on usage of all created collaterals, both in-house and client-facing.
• Collects user data to determine areas of documentation that need revision and updating.

Skills on Resume: 

• Technical Writing (Hard Skills)
• Video Scripting (Hard Skills)
• Tutorial Creation (Hard Skills)
• Screenshot Accuracy (Hard Skills)
• Style Compliance (Hard Skills)
• UX/UI Differentiation (Hard Skills)
• Thorough Proofreading (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Effectively communicate and collaborate with a broad group of people, including Subject Matter Experts (SMRs), business stakeholders, and across various teams to obtain an in-depth understanding of the process and the documentation requirements
• Develop high-quality documentation, paying attention to detail
• Produce clear, accurate, and well-organized documentation on complex technical topics and processes
• Perform periodic reviews of all documented content, developing a system of continuous updating of all material.
• Communicate complex technical details to audiences of highly variable skill levels
• Provide thought-leadership on the design and implementation of documentation
• Become familiar with technology architecture, design, and implementation requirements
• Research, analyse, and apply requirements for new documents
• Work with project managers to map out documentation strategies and timelines
• Author and maintain high-quality documentation that meets or exceeds the agreed document requirements
• Facilitate sessions to discuss the documentation lifecycle, including development, revision, and turnover
• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of documentation lifecycles

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Detail Orientation (Soft Skills)
• Technical Documentation (Hard Skills)
• Content Reviewing (Hard Skills)
• Technical Communication (Soft Skills)
• Documentation Leadership (Soft Skills)
• Architecture Familiarity (Hard Skills)
• Requirements Analysis (Hard Skills)

Job Summary: 

• Support the Release Notes process for the Product teams
• Procure Release content, update, and publish content for customers to view
• Create authoritative content that helps both business and technical users understand best-in-class solutions
• Build relationships with Product teams and stakeholders across the globe to develop documentation sets for multiple business and technical audiences within customer and partner organizations
• Review documentation feedback and determine how to make appropriate updates for continued documentation improvement
• Contribute to all aspects of content development throughout an Agile product development cycle
• Identify, analyze, and act on opportunities to enhance end-user help content
• Assist with projects designed to improve general processes across the organization
• Ensure deliverables are timely and meet quality standards

Skills on Resume: 

• Release Management (Hard Skills)
• Content Publishing (Hard Skills)
• Solution Communication (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Feedback Analysis (Hard Skills)
• Agile Content (Hard Skills)
• Content Optimization (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Maintain high quality and focus on defined objectives
• Ensure appropriate for the applicable target audience and industry sector
• Ensure completeness and accuracy based on input and sign-off from Subject Matter Experts (SMEs)
• Develop using a range of cutting-edge tools and technologies
• Delivery on time and according to client deadlines
• Assist in editing content for other information developers
• Contribute to internal company projects
• Assist in training less experienced team members
• Undertake training on new tools and processes

Skills on Resume: 

• Quality Focus (Soft Skills)
• Audience Alignment (Hard Skills)
• Content Accuracy (Hard Skills)
• Tool Proficiency (Hard Skills)
• Deadline Management (Soft Skills)
• Content Editing (Hard Skills)
• Project Contribution (Soft Skills)
• Team Training (Soft Skills)

Job Summary: 

• Design and implement comprehensive documentation solutions for the assigned product area to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing, and content authoring and publication.
• Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
• Work directly with project stakeholders to achieve agreement that the proposed deliverables satisfy the required business needs.
• Determine the best format (user guide, Help, knowledgebase article, etc.) to present information to support customer success.
• Evaluate software products and provide feedback to Product Management and Development teams to improve internal functions and usability.
• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation.
• Review legacy documentation and suggest changes to improve the current offering
• Understand product roadmap and future releases to prepare documentation to be available alongside functionality being released to customers

Skills on Resume: 

• Documentation Design (Hard Skills)
• Technical Leadership (Soft Skills)
• Stakeholder Alignment (Soft Skills)
• Format Selection (Hard Skills)
• Product Evaluation (Hard Skills)
• Process Optimization (Soft Skills)
• Legacy Review (Hard Skills)
• Roadmap Planning (Hard Skills)

Job Summary: 

• Understand technical concepts
• Manage competing priorities in a constantly changing environment
• Write UI content for the product
• Review and edit content for the library
• Review and edit content for the contests
• Write error-free, quality content that meets the style guide
• Assist in creating and updating detailed application diagrams
• Convert raw data into meaningful output (diagrams).

Skills on Resume: 

• Technical Understanding (Hard Skills)
• Priority Management (Soft Skills)
• UI Writing (Hard Skills)
• Content Editing (Hard Skills)
• Contest Editing (Hard Skills)
• Quality Writing (Hard Skills)
• Diagram Creation (Hard Skills)
• Data Conversion (Hard Skills)

Job Summary: 

• Review software documentation, product requirements, and user stories via JIRA, including document process flows, relationships between network elements to create easy-to-understand user and help guides.
• Clean up and edit existing documentation to elevate it to the desired standard.
• Work with BAs, Architects, and Developers to gather information critical for documentation
• Highlight information that is unclear and needs to be explained by the development team to produce training guides.
• Build a repository to host updated and final documentation
• Create a repository using current tools such as Confluence, SharePoint, or another tool that has been used successfully on other projects.
• Ensure each milestone and deadline is met by continually improving the understanding of software.
• Create and maintain an online help system for flagship and ancillary products.
• Create and maintain User Guides, Tutorials, and Release Notes.

Skills on Resume: 

• Documentation Review (Hard Skills)
• Content Refinement (Hard Skills)
• Info Gathering (Soft Skills)
• Clarity Identification (Soft Skills)
• Repository Management (Hard Skills)
• Tool Utilization (Hard Skills)
• Milestone Tracking (Soft Skills)
• Help System Creation (Hard Skills)

Job Summary: 

• Update the function reference and user guide of MIL and of Matrox DA with new functionalities
• Learn the new functionality and the underlying concepts to provide good explanations.
• Write clear and concise descriptions in English, paying attention to missing information, detail, flow, grammar, and consistency
• Illustrate concepts using basic drawings, and possibly animated GIFs and 3D drawings
• Communicate with developers and other teams to clarify information that needs to be documented and/or elaborated.
• Write technical narratives about different companies and product development efforts
• Assist in analyzing and recording client financial information
• Attend client site visits/interviews with business owners, high-level management. 
• Take diligent notes and participate in client discussions
• Use data to fill in an application diagram template, created by the Application Architect. 

Skills on Resume: 

• Technical Updates (Hard Skills)
• Concept Learning (Soft Skills)
• Clear Writing (Hard Skills)
• Visual Illustration (Hard Skills)
• Team Communication (Soft Skills)
• Technical Narratives (Hard Skills)
• Financial Analysis (Hard Skills)
• Client Engagement (Soft Skills)

Job Summary: 

• Involve program-related tasks, participation in validations, and other engineering disciplines to ensure technical data is adequate, accurate, safe, and meets acceptable quality levels
• Develop maintenance data procedures based on various forms of engineering source data.
• Provide ongoing status to the team lead on data development timelines.
• Interface with customers as it pertains to maintenance data requirements.
• Understand the products and use cases from the customer's view
• Help document internal processes ahead of team expansion
• Work with Product teams to help define in-app help sections
• Assist, facilitate, or manage business process efforts.
• Carry out research and perform analysis on topics assigned to them.
• Fact-check any data collected during the research process.
• Prioritize and execute tasks in a fast-paced environment.
• Project briefs and use them to develop content for assignments.
• Create and maintain Database Documentation.
• Assist in the process of training the Operations team on new products and features before their release.

Skills on Resume: 

• Engineering Validation (Hard Skills)
• Maintenance Procedures (Hard Skills)
• Timeline Reporting (Soft Skills)
• Customer Interface (Soft Skills)
• Use-case Understanding (Hard Skills)
• Process Documentation (Hard Skills)
• In-app Help (Hard Skills)
• Business Facilitation (Soft Skills)