INCIDENT MANAGEMENT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Aug 25, 2025 - The Incident Management Analyst is responsible for identifying, triaging, and managing cybersecurity incidents, requiring direct experience in incident response or cybersecurity operations. This role demands strong knowledge of NIST 800-62, FISMA reporting standards, attack methodologies, vulnerability recognition, operating system hardening, and Computer Network Defense policies and procedures. The analyst also brings excellent written and verbal communication skills, the ability to work under pressure, and the capacity to collaborate effectively with supervisors and team members in diverse threat environments.
Essential Hard and Soft Skills for a Standout Incident Management Analyst Resume
- Incident Management
- Incident Response
- Threat Detection
- Log Analysis
- Malware Analysis
- Ticket Management
- Root Cause Analysis
- SLA Compliance
- System Monitoring
- Process Improvement
- Crisis Communication
- Stakeholder Management
- Attention To Detail
- Problem Solving
- Team Collaboration
- Decision Making
- Knowledge Sharing
- Customer Support
- Escalation Handling
- Situational Awareness
Summary of Incident Management Analyst Knowledge and Qualifications on Resume
1. BS in Information Technology with 3 years of Experience
- Working knowledge of the Service Management workflows and ITSM processes.
- Knowledge of ITIL processes with the ability to obtain the ITIL 4 certification within three months of hire.
- Experience working with an IT service ticketing system, analyzing data.
- Experience managing projects to meet schedules and milestones.
- Solid analysis and reporting skills.
- Strong written and verbal communication skills.
- Ability to document and explain ITSM processes.
- Ability to present technical details to a non-technical audience.
- Ability to facilitate recurring technical/non-technical meetings and working groups.
- Possess ITIL Foundations Certification.
- Possess ServiceNow Certification.
2. BS in Computer Science with 4 years of Experience
- Must possess appropriate current DoD Information Assurance (IA) Certification, either CompTIA Security+ or CCNA-Security.
- Working knowledge of the Service Management workflows and ITSM processes, including Incident, Problem, and Change management.
- ITIL Foundation (v4) or knowledge of ITIL processes.
- Knowledge of ServiceNow or a similar ticketing system.
- Experience with DoD STIGs and RMF compliance.
- Hands-on system administration (Windows/Linux), troubleshooting, patching, and hardening systems.
- Working knowledge of network security fundamentals.
- Experience with vulnerability management tools, including Nessus, Qualys, or similar.
- Experience in incident response and forensic analysis, and the ability to investigate and contain security events.
- Excellent analysis and reporting skills.
- Strong written and verbal communication skills.
- Able to work effectively with engineering, operations, and management to implement security controls.
3. BS in Cybersecurity with 5 years of Experience
- Related experience in the Information Technology industry, preferably in incident management within an enterprise environment.
- Experience documenting incidents and providing executive summaries.
- Working knowledge of system administration of modern Windows OS.
- Experience interacting with an enterprise change management platform.
- Experience operating in an environment with escalation procedures.
- Proficient in scripting languages such as PowerShell or Python and utilizing them for task automation.
- Functional understanding of all pieces of an enterprise technology stack.
- An ability to define the severity of incidents.
- Experience in working across departmental borders and building formal and informal networks.
- A working understanding of technical terminologies to effectively communicate with SMEs.
- Experience with alerting and communication technologies leveraging apps, email, sms, and push notifications.
- Proficient in preparing clear, accurate, and appropriate communication.
- Strong organizational skills, willingness to work flexible hours, including weekends and evenings.
4. BS in Data Analytics with 6 years of Experience
- Experience working in a Technology organization.
- Strong problem solver, with an analytical mindset and the ability to grasp complex topics.
- Understanding of application stacks and technologies.
- Excellent verbal and written communications.
- Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook).
- Ability to multitask with multiple priorities.
- Proven ability to establish and maintain positive customer and team member relationships.
- Ability to understand system logs, application performance dashboards, and monitors.
- Ability to query data and execute commands.
- ITIL training certification or extensive experience with Incident Management.
- Application development background or Systems Administration experience.
- Hands-on experience configuring and utilizing AppDynamics or other monitoring tools to help identify and diagnose application issues.
5. BS in Network Security with 9 years of Experience
- Major incident management/crisis management experience.
- Ability to facilitate bridge calls with multiple participants for triage and service restoration activities.
- Ability to drive service restoration and keep diverse support teams focused.
- Ability to effectively communicate incident status and details to a large audience.
- Solid understanding of ITIL and ITSM.
- Solid understanding of Windows, Linux, VMware, Network, and Application Support.
- Working knowledge of AWS and Azure.
- Solid understanding of best practices in infrastructure and application monitoring, and incident handling.
- Be aware of all tickets and issues in the environment and act decisively.
- Understanding of the upcoming and ongoing changes in the environment and correlating them with open incidents.
- Strong team-building skills and ability to effectively communicate with technical and non-technical personnel.
- Ability to effectively assess operational inefficiencies and deliver concise recommendations.
- Experience using infrastructure monitoring tools, such as BMC TrueSight, CatchPoint, Splunk, Service Now, Remedy, Manage Engine, etc.
- Strong written and communication skills (Bilingual in English and Spanish).
- Comfortable in a fast-paced work environment.
- Strong in process improvement identification, recommendations, and implementation.
6. BS in Software Engineering with 7 years of Experience
- Passionate about IT operations processes and utilizing a combination of tools and data to bring higher levels of operational awareness and excellence.
- Previous IT operations experience.
- ITIL® Certification as Practitioner or higher.
- Experience implementing tools that enable the observability and management of technology systems.
- Have Linux Operating System experience
- Experience in Open Source tools which enable monitoring, logging, event analytics, event correlation, synthetic monitoring, application performance monitoring (APM), observability monitoring and management, etc.
- Basic understanding of TCP/IP, subnetting, and the OSI network model.
- Experience with SolarWinds, Oracle Enterprise Manager, Splunk, VictorOps, and various Cloud Monitoring toolsets.
- Ability to communicate effectively in both written and verbal mediums.
- Be both service and data-driven, with experience leveraging metrics and SLAs to drive IT processes.
- Love to "get your hands" into technology operations and think creatively about hard, complex problems and how data-driven process improvement will enable continuously growing business needs.
- Find joy in identifying process gaps and developing new processes where they do not exist today.
- Love to use IT metrics and data to guide process creation and improvement.
- Ability to multitask in a fast-paced and demanding environment.
7. BS in Systems Engineering with 5 years of Experience
- Confidence and presence to chair technical bridge calls and manage the investigation with Incident Support Teams.
- Experience with Microsoft Office, including Word, Visio, and Excel.
- Customer focus, and develop and maintain strong relationships within the organization.
- Experience and understanding of stakeholder structure and the variation in each Service concerning current programmes of work.
- Ability to communicate and form working relationships with key stakeholders at an enhanced level, 3rd party suppliers, and Support Teams.
- Able to work with and support other key ITIL process owners and support teams, delivering an integrated service
- Good communication skills, both written and verbal.
- Ability to remain calm under pressure or through demanding challenges
- Good analytical skills.
- Understanding of priorities and situations by collecting and analysing information, summarising findings to manage development progress positively and collaboratively.
- Able to make use of and apply job practices, techniques, standards, principles, theories, and concepts.
- Able to provide solutions to a variety of technical problems of moderate scope and complexity.
- Able to work under general supervision, with no instructions needed for routine work.
- ITIL qualified and able to demonstrate knowledge of ITIL Service Management practices.
8. BS in Information Systems with 8 years of Experience
- Directly relevant experience in cyber incident management or cybersecurity operations.
- Knowledge of incident response and handling methodologies.
- Have close familiarity with NIST 800-62 (latest revision) and FISMA standards as they pertain to reporting incidents.
- Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incidents.
- Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.).
- Skill in recognizing and categorizing types of vulnerabilities and associated attacks.
- Knowledge of basic system administration and operating system hardening techniques.
- Knowledge of Computer Network Defense policies, procedures, and regulations.
- Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non-nation-state sponsored], and third generation [nation-state sponsored]).
- Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return-oriented attacks, and malicious code).
- Knowledge of basic system administration and operating system hardening techniques.
- Knowledge of Computer Network Defense policies, procedures, and regulations.
- Excellent on-the-fly communication skills, both written and verbal.
- Can maintain effective working relationships with supervisor and coworkers.
9. BS in Management Information Systems with 10 years of Experience
- Financial services industry experience.
- Working experience with different IT Infrastructure components such as Unix and Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, and access management solutions for single sign-on.
- Mid-level experience with Amazon Web Services.
- Working experience with a wide variety of monitoring and datalog analysis tools such as Extrahop, Dynatrace, Netcool suite, Catchpoint, Moogsoft, Splunk, among others.
- Proven methodical approach to problem identification, problem solving, and resolution.
- Working experience with applications in a production support environment.
- Experience in the management and troubleshooting of Middleware products on UNIX and Linux environments.
- Knowledge of Service Oriented Architecture (SOA), Java, etc.
- Ability to analyze different components of the infrastructure and application environments during Incident triage calls.
- Aptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively.
- Experience and confidence working with all levels of management, excellent written and verbal skills.
- Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during incident calls with a wide range of personnel and management levels.
- Strong relationship management skills and aptitude to multitask and work well in a high-stress environment, both within teams and independently.