• Manage the IT support team.
• Ensure excellent levels of technical support while delivering a complete customer care support experience.
• Supervise day-to-day operational and technical support.
• Coordinate and escalate support issues.
• Liaise regularly with other areas of the business, including Operations, pre-sales, and R&D, to ensure timely issue resolution.
• Provide constructive feedback, coach, and support others to maximize their abilities.
• Communicate expectations and hold others accountable promptly.
• Support continuous improvement in operational processes and quality.

Skills: Team Leadership, Tech Support, Customer Care, Issue Escalation, Cross Collaboration, Coaching, Accountability, Process Improvement

• Manage the help desk team and evaluate performance.
• Ensure customer service is timely and accurate on a daily basis.
• Recruit, train, and support help desk representatives and technicians.
• Set specific customer service standards.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• Establish best practices through the entire technical support process.
• Follow up with customers to identify areas of improvement.
• Develop daily, weekly, and monthly reports on the help desk team's productivity.
• Provide customer feedback to the appropriate internal teams.
• Monitor team performance and develop feedback reports for management.
• Communicate with clients and provide in-person and phone support.
• Troubleshoot and resolve technical issues.
• Manage escalations and ensure any issues are resolved on time.
• Make recommendations to improve operational efficiency.

Skills: Help Desk Management, Performance Evaluation, Recruitment & Training, Customer Service, Complaint Handling, Technical Support, Reporting, Escalation Management

• Manage the support process and be accountable for ensuring the operation meets agreed service levels.
• Plan the resourcing of the service desk to meet defined service levels.
• Develop customer support policies, procedures, and standards.
• Ensure rigorous application of information security and information assurance policies, principles, and practices in delivering customer support services.
• Monitor solution outcomes and customer satisfaction.
• Monitor incident records to ensure they include adequate information and evidence of follow-up.
• Work with IT line managers to ensure they fulfill their incident management procedures.
• Ensure that incidents are managed according to established procedures.
• Establish and maintain positive business relationships with customers, suppliers, and partners (internal or external) by deploying and complying with organizational processes.
• Collate information and feedback to understand business needs and requirements.
• Ensure that stakeholder concerns or complaints are addressed following organizational policy.
• Identify and lead the introduction of relevant best practice processes, tools, and models.
• Promote adoption of best practice processes, tools, and models.

Skills: Service Desk Management, Resource Planning, Policy Development, Info Security Compliance, Customer Satisfaction, Incident Monitoring, Stakeholder Relations, Best Practice Implementation

• Manage the Corporate IT Help Desk team, including planning, directing work, resolving issues, training, and monitoring team member performance.
• Leverage in-depth knowledge of systems, policies, procedures, as well as industry and technical expertise to solve escalated issues.
• Manage the deployment, maintenance, support, and upgrade of personal computers, including hardware, software, operating systems, mobile devices, and distributed printers.
• Ensure equipment is kept up to date with current antivirus updates, as well as product and security patches.
• Plan and research future hardware and software changes to stay current with technology.
• Maintain professional communication and work closely with all team members to assist in problem resolution and ensure proper equipment is provided.
• Act as a Project Manager for all aspects of Corporate IT Systems Analyst projects, ensuring project milestones and goals are met while adhering to approved budgets.
• Motivate, coach, mentor, and develop a team of Corporate IT Systems Analysts.
• Maintain an inventory of all hardware and software requests.
• Be responsible for data backup and recovery.

Skills: Help Desk Management, Issue Resolution, Hardware Support, Security Updates, Technology Planning, Team Communication, Project Management, Data Recovery

• Lead the Helpdesk team proactively, developing and coaching a growing group of over twenty-five engineers, from Apprentices to third-line Engineers, throughout the entire employee life cycle.
• Drive continuous improvement by monitoring and managing performance through goal setting, constructive feedback, high-performance recognition, and identifying learning and development needs.
• Manage and allocate Helpdesk resources effectively, ensuring critical tasks are covered while adopting a proactive, forward-thinking approach to predict and prevent issues.
• Provide innovative solutions to problems as they arise and offer assistance and guidance to any engineer assigned to the Helpdesk.
• Identify process improvement opportunities and contribute to the implementation of solutions that meet business needs and enhance internal and external client satisfaction.
• Oversee customer relations for the Helpdesk Management team, acting as an escalation point and providing feedback on demand.
• Assist Helpdesk engineers with their issues and handle more challenging problems that may arise.
• Develop daily, weekly, and monthly productivity reports for the Helpdesk team and deliver these to relevant stakeholders.
• Fulfil any other duties, responsibilities, and projects in alignment with business needs.

Skills: Helpdesk Leadership, Team Coaching, Performance Management, Resource Allocation, Problem Solving, Process Improvement, Customer Relations, Reporting

• Manage the day-to-day operations of the help desk, including deputy line management responsibilities.
• Manage data and asset security.
• Hold deputy responsibility for conducting service delivery reviews with enterprise clients.
• Be accountable for the quality of the help desk, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Ensure all contracted SLAs are met for technical support.
• Champion help desk and customer support throughout project management teams, developing a strong understanding of how projects impact ongoing help desk operations and ensuring service impact is minimised and agreed upon.
• Manage cut-over and launch planning for new systems and system changes.
• Act as an escalation point for customers during ongoing delivery and hyper care phases.
• Maintain help desk reports for customers, engineers, middle, and top-level management.

Skills: Help Desk Operations, Data Security, Service Delivery, Quality Assurance, SLA Management, Project Coordination, Escalation Handling, Reporting

• Ensure an efficient and effective end-to-end service from the Estates Helpdesk by logging and tracking requests on the CAFM system, delivering to agreed standards, and maintaining appropriate systems and controls to manage and complete workflow.
• Manage, monitor, and maintain financial purchasing of services and supplies in alignment with agreed contractual financial arrangements.
• Plan and control the work processes and workflow of the team.
• Manage team capacity to respond to and meet business needs.
• Develop or define coherent service levels across all Estates functions and implement a format for regular review and update.
• Produce management reports for customers and senior staff regularly.
• Develop and maintain successful relationships with customers, colleagues, and the supply chain at the operational level.
• Contribute to and develop content for site communications.
• Engage with customers regularly, providing and facilitating effective interfaces between Helpdesk and Customer.
• Take a hands-on approach to resolving customer issues by liaising with internal and external stakeholders on time to ensure remedial actions are agreed and implemented, and critical issues are escalated appropriately to the Customer Service Manager.
• Solicit and utilize customer feedback and satisfaction information to enhance performance and customer experience, providing regular updates to the business and customers on performance.
• Represent the Helpdesk both internally and with other organisations by chairing meetings and forum groups.

Skills: Helpdesk Operations, Workflow Management, Financial Purchasing, Capacity Planning, Service Level Management, Reporting, Customer Relations, Issue Resolution

• Manage a Help Desk team responsible for providing expert Tier-1 and Tier-2 C4IM system and network troubleshooting, Authorized Service Interruption (ASI) management, and security incident response during an 0800-1700 workday and on-call 24/7/365.
• Operate a customer service ITIL-based help desk supporting approximately 2,097 users and 1,877 workstations/laptops throughout the 9th MSC and USAR Pacific.
• Document service delivery procedures in Technical Support Standard Operating Procedures (SOP).
• Receive, prioritize, delegate, manage, respond to, and resolve user service requests.
• Create and manage user accounts in Active Directory.
• Create and manage workstation accounts in Active Directory.
• Image and configure new and existing workstations.
• Install and configure software.
• Support Life-Cycle Management of IOM workstations at multiple locations.
• Submit logs with COMSTAT, including trouble ticket status reports.
• Maintain a centralized database in the Remedy Ticketing System for tracking and managing trouble tickets categorized by routine, emergency, and GO service orders, configuration baselines on existing systems, warranty information, logs of each task, mean times between failures (MTBF), and life cycle management of equipment, and provide this data in monthly reports.
• Maintain copies of all design documents, schematics, and passwords and provide them upon request.

Skills: Help Desk Management, Tier 1-2 Support, ASI Management, ITIL Service Desk, User Account Management, Workstation Configuration, Ticketing System, Documentation Maintenance

• Manage and monitor service delivery performance.
• Identify Help Desk areas of improvement or focus.
• Define an SLA program for the Help Desk and Service Delivery.
• Define Help Desk KPIs focused on SLA commitments and individual team member performance.
• Create a baseline Help Desk performance report and reporting cycle.
• Build a Help Desk performance review program focused on constant improvement.
• Serve as the escalation point for difficult or sensitive escalations.
• Create documentation for new procedures and technical troubleshooting activities that facilitate first call resolution.
• Develop and foster a culture of respect, accountability, and a focus on excellence in customer service.

Skills: Service Delivery Management, Performance Monitoring, SLA Development, KPI Definition, Reporting & Analytics, Escalation Management, Documentation, Customer Service Culture

• Act as liaison between the Help Desk team and client management or C/E level staff.
• Create a cross-training program to identify employee development needs and improve the Service team’s skills coverage and overlap.
• Coach the Service team on call and ticket handling.
• Perform internal and external client communications for changes or service-related events that might impact the client or the Service team.
• Participate in Help Desk tickets and escalations.
• Work with the external Help Desk provider to develop the relationship and improve performance.
• Assist with staff and resource assignments, including dispatch.
• Attend industry or other local events to help promote Technology and network with local businesses.

Skills: Client Liaison, Cross-Training, Team Coaching, Client Communication, Ticket Escalation, Vendor Management, Resource Allocation, Networking

• Understand ITIL processes and industry best practices.
• Manage the Tier 1 ticket incident queue.
• Work with the Incident Manager to verify the resolution of critical incidents.
• Manage Tier 1 Service Desk personnel shift coverage, including time and attendance.
• Ensure Tier 1 Service Desk personnel are trained for optimal customer interaction effectiveness.
• Understand and function within Service and Operation Level Agreements with customers and solver groups.
• Interact with management and other solver groups to facilitate timely problem resolution.
• Apply metrics to increase efficiency and solve issues.
• Maintain and update Tier 1 Service Desk procedure and protocol manuals.
• Collaborate with staff, Tier 3 Subject Matter Experts, and Tier 4 Engineers to improve Tier 1 troubleshooting and standard operating procedures.

Skills: ITIL Knowledge, Incident Management, Shift Scheduling, Staff Training, SLA Compliance, Cross-Team Collaboration, Performance Metrics, Procedure Documentation

• Ensure quality control by analyzing HP Service Manager incident progression to improve customer service and exceed expectations.
• Meet performance requirements as outlined in the statement of work.
• Review and analyze metric reports and other supporting documentation.
• Approve the implementation of performance improvements.
• Provide program oversight.
• Ensure day-to-day Service Desk and systems monitoring for all sites.
• Provide detailed project status updates.
• Identify, address, and report on all risks and issues.
• Support the Incident and Problem Manager.

Skills: Quality Control, Performance Monitoring, Metrics Analysis, Program Oversight, Service Desk Monitoring, Project Reporting, Risk Management, Incident Support

• Plan, assign, and direct work.
• Document and obtain approval for all service desk support procedures and system documentation.
• Assist team members by answering calls, addressing service or escalation issues, and applying independent decision-making to resolve problems or escalate them to the Associate Director or designee.
• Develop regular reports on help desk contacts.
• Ensure that service levels are met.
• Identify trends and make recommendations for service improvements.
• Provide budgetary recommendations to management for service growth and improvement.
• Create operating procedures and practices for the Service Desk department.
• Establish and enforce the Service Desk service catalog and associated service level agreements in consultation with end users to set problem resolution expectations and timeframes.
• Analyze Help Desk activity performance and documented resolutions, identify problem areas, and devise and deliver solutions to enhance service quality and prevent future issues.

Skills: Work Planning, Procedure Documentation, Issue Resolution, Reporting, SLA Management, Trend Analysis, Budget Recommendations, Service Catalog Management

• Collaborate across the department to identify and procure Service Desk software for internal staff and external clients.
• Provide oversight or management of Service Desk projects and manage other department-wide projects or project phases.
• Ensure that the desktop computer and software inventory are accurate and up to date.
• Ensure that Service Desk staff accurately report their calls and time in the Service Desk software.
• Test equipment, create, test, and maintain operating system images, install and configure software, integrate products with the network, and complete hardware and software registrations as required.
• Set up and maintain network user accounts, file system security, restore user data from backup systems, and troubleshoot network connectivity under the direction of the Network Engineer.
• Provide instructions to new and existing employees on system features, capabilities, and policies, and assist employees in utilizing application software to meet their needs.
• Develop required user documentation to support employee training, which may include teaching classes.
• Work with Divisional Leadership to define Performance Metrics and Key Performance Indicators for the Service Desk Team.
• Work on continuous process improvement based on KPIs and staff input, utilizing Lean, Six Sigma, or similar disciplines.

Skills: Software Procurement, Project Management, Inventory Control, Time Reporting, System Imaging, Network Support, Employee Training, Process Improvement

• Participate in the design, build, and management of the Help Desk.
• Prepare technical reports on system operations and provide training on system use and access.
• Work closely with other groups to coordinate plans and activities, including specific development projects.
• Participate in the planning, implementation, and review processes for new Microsoft technologies.
• Utilize Labtech, ConnectWise, or similar RMM tools.
• Attend management meetings, conduct interviews for new personnel, and provide guidance to junior technicians.
• Install, troubleshoot, and maintain products and equipment.
• Use an automated Help Desk call management system to track and document all Field Service activities through the resolution of user inquiries, service requests, and problem reports.
• Fully document trouble tickets, including product/equipment problem descriptions, analyses, recommendations, and remedial actions taken by the Field Service Team.
• Analyze field service reports to identify common problems and developing trends, and recommend corrective actions.

Skills: Help Desk Design, Technical Reporting, Cross-Group Coordination, Microsoft Technologies, RMM Tools, Staff Guidance, Troubleshooting, Ticket Documentation

• Experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android.
• Skilled communicator with a focus on customer service to resolve issues effectively.
• Ability to tailor support for all members of the organization.
• A problem solver who knows how to effectively utilize resources.
• Highly organized and precise, with great attention to detail.
• Experience managing enterprise software.
• Experience working with endpoint configuration management tools.
• Ability to provide concise documentation within a ticketing system.
• Experience with office hardware such as printers, video conferencing, and A/V systems.
• Ability to work weekends and off-hours on occasion.
• Ability and strong desire to work autonomously while achieving results.
• Ambitious, flexible attitude to prioritize in a rapidly growing startup environment.

Qualifications: BS in Computer Science with 5 years of Experience

• Management experience in Information Technology.
• Working knowledge of the ITIL framework.
• Strong customer and team interpersonal and leadership skills with the ability to motivate and influence others.
• Must have the ability to work well with people from many different disciplines with varying degrees of technical experience.
• Must have previously demonstrated leadership capabilities.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills to meet deadlines within tight deadline constraints.
• Proficiency with problem determination methodologies.
• Passion for working with entrepreneurs.
• Willingness to learn new technologies.

Qualifications: BS in Management Information Systems with 6 years of Experience

• Experience in IT/Help Desk management, planning, organization, and development.
• Experience managing a 24 hr global support, coordinating people in multiple time zones.
• Experience with current Microsoft Windows and Macintosh operating systems.
• Experience with networking systems, including cabling, switching, routing, firewalls, and VPNs.
• Proven supervisory/management experience.
• Ability to create concise technical documentation of systems and processes.
• Ability to motivate in a team-oriented, collaborative environment.
• Strong leadership and team-building abilities.
• Extensive knowledge of Microsoft Office products and Adobe production software.
• Demonstrated ability to apply IT solutions in solving business problems.
• Excellent interpersonal and customer service skills.

Qualifications: BS in Information Technology with 9 years of Experience

• Experience in an IT Support capacity within the automobile dealership space.
• Outstanding customer service orientation.
• Experience with Windows OS and Microsoft 365.
• Experience supporting PC/Laptop hardware and peripherals, as well as mobile devices.
• Experience using ticketing systems, preferably Zendesk.
• Strong technical background with an ability to give instructions to a non-technical audience.
• Strong organisation and customer service skills to manage a portfolio of clients.
• Ability to motivate and direct staff members and subordinates.
• Have an investigative and resolve mindset.
• Ability to work both independently with minimal supervision and as part of a team.

Qualifications: BS in Cybersecurity with 3 years of Experience

• Experience working with a diverse student population.
• General knowledge of Network infrastructure-related hardware and OS software.
• Competence using PC and MAC computer hardware and software in classroom, lab, office, and residential settings.
• Broad knowledge of information technology, including networking, file management, Microsoft Office applications, the Internet, and email systems.
• Basic troubleshooting skills in PC and Mac hardware and software.
• Ability to convey information in person and in writing.
• Ability to generate and distribute information through training sessions.
• Strong technical writing skills to document instructions for users.
• Good organizational skills.
• Experience managing repair services, both internal and external, including repair insurance.
• Desire to work with students, faculty, and staff to facilitate the resolution of their problems.
• Ability to prioritize multiple tasksAbility to remain calm and professional in stressful situations.
• Integrity, adaptability, sense of humor, independence, cooperativeness, and a strong work ethic.

Qualifications: BS in Network Administration with 4 years of Experience

• Proven experience as a Help Desk Manager.
• Experience with IT Help Desk operations in a DoD environment.
• Excellent knowledge of MS Office.
• Outstanding leadership and organizational skills.
• Excellent communication skills with all levels of personnel.
• Excellent problem-solving ability.
• An ability to coordinate and prioritize work activities for self and others.
• Excellent proven customer service skills.
• Excellent administrative skills and ability to analyze data and produce reports.
• Excellent interpersonal, literacy, and numeracy skills.

Qualifications: BS in Software Engineering with 5 years of Experience

• CompTIA A+, Network+, or other equivalent certifications or equal work experience.
• Managed Service Provider (MSP) experience.
• Technical experience providing technical services in support of a medium to large multi-location organization.
• Knowledge of ITIL and Change Management.
• Proven troubleshooting skills (LAN/WAN, Internet, servers, clients, printers, scanners, and applications).
• Good experience with wireless technologies, including wireless access points and wireless protocols.
• Strong understanding of WANs and ISPs.
• Knowledge of Microsoft Visio.
• Knowledge of business process modeling and business reporting tools.
• Knowledge of the Microsoft 365 Application Stack.
• ServiceNow, AutoTask, ConnectWise, JIRA, or related CRM experience.
• Understanding of project management methodologies such as Kanban.
• Experience in the analysis of IT business and information environment, activities, and events.
• Able to translate the IT strategy into action.

Qualifications: BS in Computer Engineering with 7 years of Experience

• Experience managing a fast-paced help desk environment.
• Experience leading a team of 10 or more help desk technicians.
• Managed Service Provider (MSP) background with Business-to-Business (B2B) to Business focus.
• ITIL v3/4 Managing Professional Certification.
• Able to de-escalate and resolve customer satisfaction issues and explain technical issues to non-technical customers in an easy-to-understand manner.
• Excellent written and verbal communication skills.
• Reliable, dependable, and willing to go above and beyond for the success of the company.
• Ability to work autonomously without oversight.
• Ability to lead and inspire.
• Ability to manage multiple projects at all levels of an organization.

Qualifications: BS in Data Science with 9 years of Experience

• Experience providing IT support services, troubleshooting both hardware and software, utilizing a tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy).
• Extensive help desk personnel management experience, ensuring high service level agreement (SLA).
• Experience troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices, A/V equipment, and Active Directory
• Extensive working knowledge of OS delivery methods (Altiris DM, SCCM, etc), USARC specific applications servers (RCAS, RLAS, DMO), and troubleshooting command specific applications (ITRS, iPerms, DTS).
• Hold IAT Level II per DoD 8570.
• Experience in relevant business systems.
• Confidence in building relationships with key stakeholders and senior management.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Excellent leadership and people management skills.
• Strong customer service skills.

Qualifications: BS in Information Systems with 8 years of Experience

• Knowledge of PC and Laptop hardware and troubleshooting techniques.
• Hands-on experience with computers and peripheral equipment.
• Working technical knowledge of current operating systems, methods, and best practices with Microsoft Windows and Microsoft Office in networked environments.
• Working knowledge of smartphones and tablets.
• Experience working with anti-virus and anti-spam products.
• Experience with wireless technologies such as Access Points and Air Cards.
• Basic working knowledge of audio/visual equipment, including projectors.
• Able to read and understand technical manuals and procedural documentation.
• Strong analytical skills.
• Solid technical background with customer service experience.
• Good verbal and written communication skills.

Qualifications: BS in Software Development with 3 years of Experience

• Experience using ITSM software, such as ServiceNow, Remedy, etc.
• Experience working as an IT service desk agent or similar end-user support role for IT applications and/or hardware.
• Customer service experience serving the public or an organization in a contact centre, call centre, help desk, or service desk.
• Experience in an IT organization following ITIL best practices
• Certifications in ServiceNow or ITIL.
• Well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
• Strong problem-solving, attention to detail, and analytical ability.
• Ability to analyze and consider potential conclusions as they relate to historical data and current events to anticipate business needs and implement plans accordingly.
• Able to work effectively and proficiently with customers, vendors, and the management team to build relationships and investigate and resolve issues and challenges.
• Ability to drive team efficiency and productivity while fostering a positive, motivational work environment that supports collaboration and teamwork.

Qualifications: BS in Systems Administration with 5 years of Experience

• Proven work experience as a Help Desk/Service Desk Manager.
• Hands-on experience with help desk and remote control software (ServiceNow/TeamViewer).
• Strong technical background with an ability to give instructions to a non-technical audience.
• Must be proficient in Google, MS Office, MS Windows Desktop Operating Systems, MS Windows Server Operating Systems, including Active Directory, and TCP/IP networking knowledge.
• Strong process and project management skills or certification.
• An ability to conduct business with integrity, high moral standards, and ethical behavior.
• Customer-service oriented with a problem-solving attitude.
• Excellent written and verbal communication skills.
• A person with good administrative skills and structure.
• A general interest in systems.

Qualifications: BS in Computer Science with 6 years of Experience

• Demonstrated progressive experience in the supervision of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Exceptional customer service orientation.
• Certifications such as Microsoft Windows 10, Microsoft Managing Modern Desktops, and ITIL.
• Experience with Microsoft SCCM, SCOM, and Active Directory.
• Comprehensive and up-to-date knowledge of Windows and Macintosh operating systems.
• Knowledge of PC networks and data communication concepts, preferably in a Windows environment with Active Directory.
• Proven, successful collaboration in a multi-site academic health system.

Qualifications: BS in Network Administration with 7 years of Experience

• Experience in managing a Help Desk Operations Team.
• Specialized experience, including project development from inception to deployment, demonstrated capability in managing multi-task projects of various types and complexity.
• Must have demonstrated incident, problem, and request management processes leveraging the ITIL service framework and best practices.
• Must have demonstrated experience with managing a ticketing system (Remedy)
• Must possess required certifications per DoD 8570.1M for privileged level access.
• Capable of developing day-to-day operational SOPs.
• Hands-on experience with help desk and remote-control software (DameWare, Bomgar).
• Manage the process for communicating outage/emergency activities to the organization.
• Current Security+ Certification.
• General experience includes project management, service level management, and IT support management.
• Strong client-facing and communication skills.

Qualifications: BS in Information Technology with 10 years of Experience

• Demonstrated experience in the field or a managerial-related area.
• Experience managing SLA, quality policies, procedures, processes, programs, and practices, to ensure that the team continuously performs to meet customer requirements.
• Hold ITIL Certifications (Foundation and Service Operations).
• Supervisory experience, holding one or more Help Desk Institute (HDI) certifications, Coaching Skills for Quality Support Certification, HDI Support Center Manager or HDI Support Center Team Lead Certification 
• Experience with the technology development and/or application, marketing, and resource allocation within the program client base (program areas typically represent more than three functional areas that may include engineering, systems analysis, quality control, administration, etc.)
• Experiencing successful improvement in staff productivity.
• Networking administration experience.
• Exposure to HP Arruba, HP IMC, Airwave (Arruba wireless network), and Barracuda firewall.
• Strong written and verbal communication skills.
• Ability to work independently and work in a team environment.

Qualifications: BS in Cybersecurity with 8 years of Experience