Job Summary: 

• Call and coordinate with clients frequently, providing a comfortable and exceptional experience
• Complete intake process with new clients and respond promptly to all prospective client inquiries, ensuring that all information is accurately inputted into EMR
• Obtain external health and educational records of clients 
• Managing basic, timely communication with external providers, including receiving and tracking faxes, secured emails, medical records, releases, and assessments
• Schedule and manage both new and recurring client appointments in the EMR
• Actively greet and escort clients to the clinical area for appointments
• Perform basic screening (vitals, height, weight) and record in the EMR
• Provide administrative, organizational, and clerical support for clinical team members, including the ongoing management of the EMR and relevant sensitive records
• Communicate effectively with clinical team members to optimize client processes
• Ensure that all records and required documentation are both accurate and accessible to the clinical team and meet State and Federal reporting requirements
• Collaborate and coordinate with the Finance department as related to documentation and EMR data, abiding by confidentiality standards
• Collaborate and coordinate with the Quality Improvement team to ensure required reporting standards and requirements
• Model ethical and professional behavior at all times

Skills on Resume: 

• Client Coordination (Soft Skills)
• Intake Management (Hard Skills)
• Record Retrieval (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Client Escorting (Soft Skills)
• Basic Screening (Hard Skills)
• Administrative Support (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Prepare medical record on admission, maintain all active medical records in designated order
• File medical records forms daily and obtain a medical record 
• Utilize working knowledge of the admissions computer program to update patient information
• Generate and prepare admission documents
• Maintain the security of all patient medical records and the security of the nurse's station and acute and ER area
• Ensure escort for discharged patients
• Establish and maintain daily communication with the team and other departments
• Facilitate inter-department communication regarding transfers, admissions and discharges
• Communicates and is a liaison with the physicians
• Communicate effectively with patients and visitors
• Follow the procedure for communicating medication orders to Village Pharmacy
• Assist in the preparation of the appropriate forms for lab and radiology tests
• Maintains tracking system to assure completion of all tests
• Arrange the delivery of specimens to the laboratory
• Prepare laboratory slips for specimens
• Accurately transcribe physician and nursing orders to the appropriate forms for the patient care plan
• Transcribe and recopy MARs and update the kardex
• Assist in scheduling treatments

Skills on Resume: 

• Medical Records (Hard Skills)
• Patient Admissions (Hard Skills)
• Data Updating (Hard Skills)
• Document Preparation (Hard Skills)
• Record Security (Hard Skills)
• Team Communication (Soft Skills)
• Patient Liaison (Soft Skills)
• Order Transcription (Hard Skills)

Job Summary: 

• Provides administrative support to program staff
• Facilitates all incoming calls and addresses member questions
• Submits and maintains reports in a timely and efficient manner
• Enrolls Rapid Response and Walk-in members
• Greets visitors to the building and assures that they are responded to promptly
• Handles all incoming/outgoing mail
• Provides clerical support as assigned by all programs
• Directs all incoming faxes to the appropriate recipient
• Facilitates inter-agency communications including Client Notification of Admission Forms
• Provides cross coverage for other members of the membership team including front desk, enrollment, eligibility, and medical records
• Quickly and accurately directs callers to the appropriate department/person
• Schedules member appointments according to practice protocols and obtains the necessary information
• Accurately enters members' information in the scheduling program

Skills on Resume: 

• Administrative Support (Hard Skills)
• Call Handling (Soft Skills)
• Report Management (Hard Skills)
• Member Enrollment (Hard Skills)
• Visitor Greeting (Soft Skills)
• Mail Processing (Hard Skills)
• Interagency Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)

Job Summary: 

• Responsible for medical records through preparation, compilation, analysis, maintenance and filing
• Maintains a well-organized system of closed and open medical records so that records are available to interdisciplinary personnel for resident care and other authorized activities
• Assists the facility in upholding the confidentiality of medical records and protecting the resident’s privacy rights
• Assigns ICD-9-CM diagnostic codes to conditions upon admission, during the stay and at discharge
• Order forms and equipment per facility policy and procedure
• Assists nursing in general secretarial and clerical duties
• Notify the laboratory and x-ray that tests are to be done
• Make a clinic or physician appointment for residents
• Conducts in-service education for staff
• Assists the Director of Staff Development in assessing the educational needs of all clinical staff continuously
• Plans, coordinates, and provides education programs for employees using adult education principles
• Provides mandatory in-service training for each office, including twelve hours annually for home health aides, therapists, and nurses
• Provides clinical staff with updates on new procedures, treatments, supplies, etc.
• Provides new in-service programs to meet the agency’s and patients’ needs
• Coordinates and provides orientation for all new employees
• Assesses new employees’ skills and identifies needs during initial orientation
• Provides orientation to meet the needs of new employees, to include familiarization and training on agency documentation, policies and procedures and payor and accrediting body regulations

Skills on Resume: 

• Record Management (Hard Skills)
• Privacy Protection (Soft Skills)
• Diagnostic Coding (Hard Skills)
• Clerical Assistance (Hard Skills)
• Appointment Coordination (Hard Skills)
• Staff Education (Soft Skills)
• Program Planning (Soft Skills)
• Employee Onboarding (Soft Skills)

Job Summary: 

• Connect individuals to mental health support and support individuals in person and via telephone
• Manage schedule for Mental Health Team members and give instructions or assignments to helpers or assistants
• Establish relationships with mental health providers in/around Charleston and the state
• Track data related to EMS calls involving mental health matters and conduct outreach efforts within the City
• Coordinate efforts with the Charleston QRT and Homeless Outreach Coordinator
• Develop standard operating procedures for the Mental Health Response Team
• Develop strategies for reducing recurring crises and prepare monthly and/or quarterly reports
• Gather, organize, analyze, examine or evaluate data or information and may prescribe action based on this data or information
• Provide information, guidance or assistance to people that directly facilitates task accomplishment
• Use addition and subtraction, multiplication and division and/or calculate ratios, rates and percents
• Read technical instructions, procedures manuals and charts to solve practical problems, such as routine office equipment operating instructions
• Compose routine reports and specialized reports, forms, and business letters, with proper format
• Speak compound sentences using normal grammar and word form
• Responsible for long-range goals, planning and methodologies
• Decision-making is the focus of the job, affecting the entire organization and the surrounding population 
• Works in an unstable environment with frequent and significant changes in conditions
• Perform coordinating work involving guidelines and rules, with constant problem-solving

Skills on Resume: 

• Mental Support (Soft Skills)
• Schedule Management (Hard Skills)
• Provider Relations (Soft Skills)
• Data Tracking (Hard Skills)
• Crisis Reduction (Soft Skills)
• Procedure Development (Hard Skills)
• Report Preparation (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Develop, implement, and monitor a Health program for children, families, and staff of Brightpoint Head Start/Early Head Start
• Coordinate with the Health Assistant, Home Visitors and Family Advocates in the implementation of the functions of the health component
• Develop a list of local health resources and a system to use these resources
• Establish a close working relationship with local providers through contractual agreements or volunteer services
• Responsible for monitoring and evaluating children’s health records
• Responsible for coordinating children’s health screenings
• Develop policies and procedures for responding to medical and dental emergencies and concerns
• Develop cooperative working relationships and provide support to other staff members in achieving program goals
• Assist families in assuming the primary responsibility for their health care by linking them to an ongoing health care system
• Collaborate with the Health Services Advisory Committee in the planning, implementation, and evaluation of the Head Start Health component to ensure that services for families are available and accessible
• Responsible for completing required program reports
• Fulfill and comply with the Head Start Act, all Head Start regulations, federal, state, and local regulations, contractual agreements, and funding guidelines
• Attend and participate in meetings, trainings, and conferences 
• Performs other related duties as requested by the Children’s Health Manager
• Assist in the implementation of and ensure adherence to Brightpoint Personnel Policies, Fiscal Procedures, EEO/AA requirements, and other established rules of the workplace

Skills on Resume: 

• Program Management (Hard Skills)
• Health Coordination (Hard Skills)
• Resource Development (Hard Skills)
• Provider Relations (Soft Skills)
• Record Monitoring (Hard Skills)
• Emergency Response (Hard Skills)
• Family Support (Soft Skills)
• Regulatory Compliance (Hard Skills)