FIXED OPERATIONS DIRECTOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Apr 14, 2025 – The Fixed Operations Director has experience in commercial truck equipment operations with strong expertise in service, parts, and customer satisfaction programs to improve overall service efficiency. This role requires proficiency in budget planning, inventory optimization, and vendor management while leveraging analytical skills to support strategic operational decisions. The director is also a servant leader with a proven ability to lead cross-functional teams and foster high-performing work environments.

Essential Hard and Soft Skills for a Standout Fixed Operations Director Resume
  • Automotive Repair Knowledge
  • Budgeting and Financial Management
  • Vendor Management
  • Data Analysis
  • Inventory Management
  • Strategic Planning
  • Performance Management
  • Regulatory Compliance
  • Supply Chain Management
  • Project Management
  • Leadership
  • Communication
  • Problem-Solving
  • Team Management
  • Decision-Making
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Customer Service
  • Negotiation

Summary of Fixed Operations Director Knowledge and Qualifications on Resume

1. BS in Automotive Technology with 4 years of Experience

  • Previous automotive retail sales experience
  • Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
  • Expertise in managing inventory levels, ordering parts, and reducing costs while maintaining a high level of customer satisfaction.
  • Proficient in managing budgets, analyzing financial data, and implementing cost-saving measures.
  • Ability to streamline processes and improve workflow, reducing operational costs and increasing overall productivity.
  • Strong focus on customer service, ensuring that customers receive timely and effective solutions.
  • Must be able to work an extended hours schedule, including weekends
  • Strong computer and phone skills (Internet, MS Outlook)
  • Professional appearance and work ethic
  • Self-motivated, goal-oriented, and able to work within a fast-paced environment

2. BS in Mechanical Engineering with 5 years of Experience

  • Extensive knowledge and understanding of automotive retail services business/operations, including P&L, CSI, roles, processes, technology, etc.
  • Progressive and dynamic in leading and continually developing a strong, growth-minded automotive service team.
  • Exemplary problem-solving skills and the ability to implement innovative resolutions to keep customers satisfied.
  • Elite communication and collaboration capabilities to develop and maintain mutually beneficial partnerships with internal and external stakeholders.
  • Working experience with CDK, X-Time, and Microsoft Suite
  • Forward-thinking, sales-minded attitude with an ability to uncover value-add business opportunities.
  • A level-headed and focused approach to effectively and efficiently manage stressful situations.
  • Have a welcoming presence, great listening skills, and an empathetic outlook on all situations.
  • In-depth understanding of fixed operations and service department performance metrics
  • Strong track record of driving process improvements to enhance operational efficiency, reduce costs, and increase profitability.

3. BS in Industrial Engineering with 6 years of Experience

  • Prior experience working in and with commercial truck equipment, including Service and Parts operations
  • Experience in managing direct reports, including exempt and non-exempt employees
  • Strong knowledge in business management and organizational leadership
  • Knowledge of operational processes (inventory optimization, distribution, warehousing, transportation/networking, throughput and capacity planning, queue management, etc.)
  • Proficient in budget planning, financial forecasting, and P&L responsibility.
  • Experience with customer satisfaction programs and improving service efficiency.
  • Skilled in vendor management, contract negotiations, and supplier relationships.
  • Solid analytical skills to evaluate data, gather insights, develop hypotheses, make operational decisions, and present compelling summaries
  • Strong influencing skills and garnering buy-in from multiple, diverse stakeholders
  • Servant leader and team builder with the ability to develop high-performing individuals and teams.
Relevant Information
Business Operations Director Skills, Experience, and Job Requirements