• Processes financial aid awards Process financial aid files including student loans, verification and parent PLUS loans assigned and reconciles with Business Office.
• Abides by policies and procedures to ensure compliance, quality customer service, and timeliness in all activities.
• Works in accordance with state and federal regulations, and participates in file review processes as needed or requested, up to the point of determining or making a financial aid award.
• Uses the financial aid database system (BANNER) to monitor and track student eligibility for financial aid programs and communicates with students regarding missing information and required processes and procedures.
• Actively participates in all professional development activities such as training, project teams, and other opportunities.
• Capable of staying current and training on software and technology
• Understand the functionalities of technology and how it's used to administer financial aid.
• Maintains a clean, organized, and safe work environment.
• Process/award federal Pell, Missouri Access, and SEOG awards
• Review all student-initiated loan requests and documentation
• Process federal work-study applications, disbursements and communications
• Work with Student Accounts to aggregate data on loans, federal and state grants, scholarships, and outstanding receivables
• Work with the Campus Case Management Team to resolve processing issues
• Work with the Campus Case Management Team to resolve student issues
• Review all documentation submitted for special circumstances, exceptions and dependency

Skills: Award Processing, Compliance Knowledge, BANNER System Usage, Student Communication, Loan Management, Technology Proficiency, Work Study Processing, Data Collaboration

• Advise, evaluate and award financial aid.
• Interview and gather information related to financial aid eligibility from students.
• Interpret and explain complex financial aid policies and procedures.
• Interact with students of diverse backgrounds under stressful situations.
• Analyze and interpret financial aid-related data.
• Exercise professional judgment.
• Maintained computer database and performed data entry.
• Maintain accurate records and files.
• Prepare a variety of clear and concise reports.
• Respond to requests and inquiries from the public.
• Establish and maintain effective working relationships.

Skills: Financial Aid Advising, Student Interviewing, Policy Interpretation, Cross-Cultural Communication, Data Analysis, Professional Judgment, Record Management, Report Preparation

• Assists students and parents with the financial aid process, including, but not limited to assisting with the application process, assisting students with acceptance of federal aid through the Banner software program including the E-Sign process of federal loan promissory notes and required online entrance counseling.
• Assists with clerical duties, including screening and handling e-mails, telephone communications, and greeting and directing visitors.
• Assists with resolving customer issues, responds to inquiries as appropriate, and disseminates information to customers about the services and programs offered by the Office.
• Completes agency requests for student enrollment and federal funding verification for HUD, Food stamps, and other forms as needed by students.
• Utilizes university software programs to assist with processing, verification and correction of student aid reports.
• Maintains file of Reinstatement Forms for each semester.
• Determine best method to resolve complex customer service problems to ensure customer satisfaction.
• Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with consumer laws.
• Proactively educate customers, and develop improvement plans in response to customer feedback
• Analyze data and make recommendations for improvements.
• Train lower-level customer service representatives, providing troubleshooting guidance and customer service.
• Help communicate the needs of the customer service team to the financial aid staff and in turn help educate and translate financial aid information to the customer service team.
• Provide administrative support only to the extent by which it will solve a customer service issue.
• Participate in outreach activities within the University and surrounding communities.

Skills: Financial Aid Support, Banner System Usage, Clerical Assistance, Customer Issue Resolution, Agency Verification, Data Analysis, Staff Training, Cross-Team Communication

• Provides financial aid guidance to prospective and enrolled online students regarding program eligibility criteria, application procedures, aid programs, and educational costs.
• Assists with the completion of all financial aid paperwork.
• Educates students on rights and responsibilities when borrowing through a federal loan program.
• Packages financial aid awards for all students, in accordance with federal, state, and institutional guidelines.
• Reviews financial aid applications and performs federal verification.
• Processes documents needed to complete student financial aid files, tracks submission of materials and notifies students of missing documentation.
• Prepares and send exit interview materials to graduating students.
• Ensures that financial aid awards are timely and accurate.
• Provides timely and accurate responses to phone and online inquiries from students.
• Participates in annual training and maintains memberships in professional organizations.
• Performs federal and state aid reconciliation, analysis, and reporting
• Assists with financial aid communication plan for all students
• Effectively and efficiently communicate with students and parents in person, over the phone and via email regarding all aspects of the financial aid process and eligibility requirements for long periods of time.
• Informs students and parents of financial aid availability, funding options, and federal and state regulations
• Assist students and parents with the completion of both the state and federal financial aid application and other online document to ensure accuracy

Skills: Financial Aid Advising, Application Assistance, Loan Education, Award Packaging, Federal Verification, Document Processing, Aid Reconciliation, Student Communication

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contribute to the development of the Financial Aid Department.
• Review and award financial aid while complying with federal, state and institutional policy.
• Correspond with students through various methods of communication including but not limited to email, phone and in-person.
• Analyze students’ files to ensure accuracy in accordance with federal, state and institutional policy.
• Review changes or updates made to student files to determine eligibility.
• Assist in documenting policies and procedures pertaining to financial aid.
• Participate in financial aid events on and off campus.
• Generate and disseminate letters indicating that the financial aid file is incomplete or that financial aid is being awarded
• Assist in working through the HOPE error report and correcting it
• Assisting with the implementation and delivery of financial aid to students at all Clark State Community College campuses with specific focus on federal and private student/parent loan processing, reconciliation and student counseling. 
• Reporting student data to the appropriate federal and state agencies as it applies to financial aid programs. 
• Utilize various technology systems, including Ellucian Colleague, as well as web-based data systems such as COD, ScholarNet, and NSLDS, etc., to ensure proper student awarding and reconciliations.
• Processing financial aid to include performing needs analysis, resolving student eligibility issues, performing verification, determining eligibility for financial aid, processing awards including all types of student loans, and adjusting aid including resolving over awards. 
• Provide customer service to students, parents, faculty, staff, and the public through in-person, phone, and email counseling. 
• Responsible for program management in assigned areas of responsibilities (i.e. Federal Grants, Federal Stafford Loans, etc.)

Skills: Financial Aid Processing, Policy Compliance, File Analysis, Student Communication, Loan Reconciliation, Data Reporting, Technology Proficiency, Customer Service

• Experience at a higher education institution with knowledge of Title IV programs and regulations, financial aid application and delivery process, online financial aid computer programs, professional judgment, and file verification
• Experience with the Ellucian Banner system or related financial aid technology
• Veteran Certifying Official experience 
• Ability to perform and meet deadlines
• Excellent customer service and problem-solving skills with demonstrated professionalism 
• Knowledge of basic financial aid program requirements.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic keyboard skills.
• Ability to communicate effectively, verbally, and in writing.

Qualifications: BA in Accounting with 2 years of Experience

• Excellent customer service and organizational skills
• Ability to perform standard business math, such as calculating ratios and percentages, and track
• Prefer experience in a college or university financial aid office or comparable setting
• Strong sense of priorities
• Ability to counsel and advise students.
• Experience with need analysis, counseling, and packaging financial aid. 
• Ability to work independently utilizing sound judgment and applying quality customer service standards and procedures.
• Ability to work successfully in a multi-cultural environment.
• Demonstrated knowledge of financial aid regulations 

Qualifications: BA in Public Administration with 5 years of Experience

• Excellent communication (oral and written) and interpersonal skills in all media (phone, face-to-face, and email).
• Experience working with people from culturally diverse and economic backgrounds.
• Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.
• Strong customer service and collaboration skills 
• Must be able to foster a positive and productive work environment, with the ability to help lead and motivate staff, and model exceptional service to internal and external customers.
• Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy
• Ability to manage multiple, simultaneous priorities and meet deadlines 
• Demonstrated proficiency using MS Word and Excel, and Internet applications.
• Experience with the Ellucian Banner 
• Experience in and appreciation for, a collective bargaining environment

Qualifications: BA in Higher Education Administration with 4 years of Experience

• Experience in higher education and Ellucian/Colleague Financial Aid module experience 
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and Ellucian (formerly Datatel) software applications
• Knowledge and skill in the use of computer software and an integrated student system database
• Excellent customer service skills
• Attention to detail and the ability to work within federal, state, and institutional policies and guidelines
• Ability to apply analytical and problem-solving techniques to investigate, evaluate and interpret students' financial aid status
• Knowledge and skill in the use of computer software and integrated student database systems
• Have first-rate organizational skills and the ability to manage multiple priorities while exercising sound judgment and discretion
• Ability to work under pressure to meet timelines and objectives and deal effectively with a diverse student body.

Qualifications: BA in Finance with 4 years of Experience

• Prior experience/understanding of one or more of the following areas: financial aid, accounting, higher education, or IRS tax rules
• Experience/prior working knowledge of Information for Financial Aid Professionals (IFAP).
• Able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and levels as applicable to the job.
• Highly motivated team-player with the ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Able to be flexible and supportive, able to positively and proactively assimilate change in a rapid growth environment.
• Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Knowledge of federal and state regulatory guidelines and requirements, t, etc. 

Qualifications: BA in Business Administration with 3 years of Experience