Job Summary:

• Maintain industry knowledge to provide direction on best practices to improve operational processes
• Lead the team in error reduction efforts by providing direction and reviewing progress against goals
• Serve as the primary liaison between the Account Manager and the operational staff, ensuring all client needs are met
• Provide team feedback, coaching, and development on performance through regular meetings, annual performance reviews, and ad hoc coaching
• Monitor departmental expenses by seeking improvements for profitability
• Delegate work to others for improved results and individual growth
• Conduct meetings and training sessions
• Recruit new entertainment clients
• Manage the day-to-day relationships with current and new clients
• Generate new revenue for the division

Skills on Resume:

• Industry Knowledge (Hard Skills)
• Leadership (Soft Skills)
• Client Relationship Management (Soft Skills)
• Coaching (Soft Skills)
• Financial Management (Hard Skills)
• Delegation (Soft Skills)
• Training (Hard Skills)
• Revenue Generation (Hard Skills)

Job Summary:

• Own and be accountable for quarterly and yearly revenue goals, pipeline management and growth goals across a diversified book of business
• Develop a deep understanding of the Entertainment & Media category, including digital publishing and affiliate marketing
• Play the lead role in developing the holistic business of a DR business by owning vertical work streams and/or strategic pillars of success
• Work cross-functionally with In-Market teams, Global Regions, Business Operations, Platforms, Measurement/Metrics, and Product Marketing to optimize client efforts
• Act as player/coach by driving long-term opportunities and coaching team through short-term sales strategies
• Guide the creation of persuasive presentations and stories that demonstrate the value of Meta to clients
• Identify winning strategies and scale the insights throughout the vertical
• Increase the effectiveness of the team by recognizing opportunities for new approaches
• Develop and implement best practices for client interaction, sales and services for Meta, including a good understanding of working with advertisers
• Respond to immediate client problems and/or needs
• Follow up on specific client inquiries/problems regarding bills, appearances, logistics, special requests, etc.

Skills on Resume:

• Revenue Management (Hard Skills)
• Industry Knowledge (Hard Skills)
• Business Strategy (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Sales Leadership (Soft Skills)
• Presentation and Storytelling (Soft Skills)
• Strategic Insight (Hard Skills)
• Client Relations (Soft Skills)

Job Summary:

• Manages the Media Team shoreside & oversees the Media & Broadcast teams onboard  
• Assists with Strategic vision regarding all video and content to include equipment and relationships  
• Drives the requirement for show production during new show installs.  
• Set Policies and Create SOP's.  
• Overall Budget management for Operation and Newbuild  
• Works with the Entertainment team at the Studio for all show needs regarding video, LED, Projectors and Projection mapping, Show Control, etc
• Owner of Show Control systems (Coolux, Richmond, Medialon, etc) for Theatrical venues  
• Sources & licenses content for onboard use including media distribution to ships  
• Oversees and communicates onboard TV and video signal distribution fleetwide  
• Works with the Marketing team to manage content for onboarding use  
• Oversees Digital signage & interactive TV content for onboard use  
• Works with Newbuild and Excalibur on initiatives and assists with implementing  
• Own the guest experience for these technologies, as well as content created and the operation of all digital communication channels.  
• Work with vendors and cross-functionally with Newbuild Design, Marketing, IT, Hotel Operations (Guest Activities & Entertainment, Guest Services, F&B, Onboard Revenue, etc.), and Safety.  

Skills on Resume:

• Team Management (Soft Skills)
• Strategic Vision (Soft Skills)
• Production Management (Hard Skills)
• Policy Creation (Hard Skills)
• Budget Management (Hard Skills)
• Technical Systems Knowledge (Hard Skills)
• Content Licensing (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Effectively monitor the visitor experience via the use of standard checklists and continuous monitoring of on-site activity
• Monitor quality standards and procedures via ‘walking and testing the attraction at regular intervals throughout each day, including watching talks, shows and testing rides and communicating regularly with guests
• Ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered
• Ensure that company standards of Health & Safety are maintained at all times
• Oversee the daily security of all cash on site and monitor compliance with the cash handling requirements of the operations manual
• Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction
• Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates EMAAR values at every opportunity
• Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to guest
• Monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas
• Takes an active role in devising and implementing Customer Service strategy

Skills on Resume:

• Visitor Monitoring (Soft Skills)
• Quality Control (Hard Skills)
• Inventory Management (Hard Skills)
• Health and Safety (Hard Skills)
• Cash Security (Hard Skills)
• Guest Service (Soft Skills)
• Customer Leadership (Soft Skills)
• Team Scheduling (Soft Skills)

Job Summary:

• Ensuring the smooth operational running of the Return to Skeleton Bay Pirate Show, including production schedules, safety training/recording, prop and stage maintenance
• Operational delivery of events, under the creative leadership of Marketing, the HOD, and alongside the Senior Entertainment Manager – Creative
• Operational delivery of the 4D Theatre and LEGO Reef, and all host operations
• Leading the technical team that works across all shows and events to deliver a schedule of preventative maintenance and ensure strong operational delivery of the technical elements for events and shows across the resort.
• Ensuring a high standard of guest excellence in the host teams across all areas.
• Provide up-to-date KPI data for all Entertainment products across the resort, including show attendance, product ratings, uptime/downtime, wage data vs budget
• Develop and deliver an appropriate method of measuring employee engagement throughout the season at peak and off peak times, ensuring feedback is collated and action plans are produced to address any constructive feedback given
• Develop any direct reports by using the PDP system, ensuring development areas are identified and addressed with future progression in mind
• Support all areas of the Entertainment Department with ER and welfare-related meetings
• Carry out resort and department duty manager shifts

Skills on Resume:

• Operational Management (Hard Skills)
• Event Delivery (Soft Skills)
• Technical Leadership (Hard Skills)
• Guest Excellence (Soft Skills)
• KPI Reporting (Hard Skills)
• Employee Engagement (Soft Skills)
• Staff Development (Soft Skills)
• Duty Management (Soft Skills)

Job Summary:

• Responsible for scheduling and managing the diverse Entertainment Provision across multi venues on and off stages.
• Accountability for Brand Standards of Entertainment presented
• Monitoring product standards and implementing quality-control processes.
• Ensure that the backstage is kept clean and tidy so that it is welcoming to visiting artists.
• Assist the Entertainment Support Team in the development of the entertainment product
• Liaising with Retail Departments and all Heads of Department at the Hotel to ensure excellent communication at all times.
• Working with the Heads of Departments to implement the company's policies and goals.
• Ensure health and safety guidelines are followed.
• Supervise and motivate a team of professional entertainers.
• Review the performance of the entertainment team and visiting artists
• Proactively looks for ways of improving efficiency within the offer.
• Understands and supports the rationale for new ways of working and/or for adopting new production techniques.

Skills on Resume:

• Scheduling (Hard Skills)
• Brand Management (Hard Skills)
• Quality Control (Hard Skills)
• Backstage Management (Soft Skills)
• Product Development (Soft Skills)
• Communication (Soft Skills)
• Health and Safety (Hard Skills)
• Team Supervision (Soft Skills)