Job Summary:

• Assists in providing technical support for information technologies by learning to perform routine maintenance and enhancements to existing technologies
• Identifies and assists in resolving technical problems and issues with assigned hardware, software and work processes
• Escalates problems beyond level of expertise to manager or more experienced technical staff.
• Performs duties within standardized practices
• Delivers quality and timely results while meeting or exceeding SLA’s, i.e., technical and customer support, based on assigned work and objectives.
• Complies with and supports all corporate, department and branch policies and procedures.
• Keeps manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility, refers matters beyond limits of authority to manager for direction.
• Providing end-user support for 500+ employees
• Troubleshooting Linux and Windows-based operating systems
• Re-imaging desktop various hardware using SCCM
• Supporting and troubleshooting Office 365 applications

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• Systems Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Process Adherence (Hard Skills)
• SLA Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• End-User Support (Soft Skills)

Job Summary:

• Provide trade floor support and resolve all desktop related issues.
• Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
• Manage user on-boarding activities, including accounts setup, entitlement updates, virtual and physical workstations provisioning, desk setup, etc.
• Provide operational support and administration for various financial applications and systems 
• Perform daily system monitoring including, review of logs, verify the integrity of hardware, server resources, systems, and key processes.
• Maintain/manage Windows PCs, Windows Servers, Virtualization Infrastructure (VMWare), firewall and network devices.
• Provide regular routine tasks such as daily status check, daily closing operations, patch implementation, inventory check and monthly reports.
• Provide end user request operations and IT developer request operations.
• Interact with third-party vendors to provide services for users and customers.
• Manage or participate in various IT Team’s maintenance work and tests.
• Recover any branch systems troubles 
• Highly organized, able to multitask efficiently in a fast-paced environment.

Skills on Resume:

• Trade Floor Support (Hard Skills)
• User Onboarding (Hard Skills)
• Financial Systems Support (Hard Skills)
• System Monitoring (Hard Skills)
• Network Management (Hard Skills)
• Routine IT Operations (Hard Skills)
• Vendor Interaction (Soft Skills)
• Multitasking Efficiency (Soft Skills)

Job Summary:

• Installs, configures, and troubleshoots desktops, laptops, printers, digital senders, etc. in accordance with Army regulations.
• Installs, configures, and troubleshoots Windows based operating systems.
• Installs, configures, and troubleshoots Microsoft Office products.
• Installs, configures, and troubleshoots DOD, government, and Army specific applications.
• Provides application support to end users.
• Provides guidance and solutions to accommodate the customer’s specific needs.
• Install and configures HBSS.
• Install and configure Cisco VPN client.
• Patches and upgrades software security vulnerabilities.
• Backs up end user data.
• Diagnoses hardware and software errors.
• Installs, configures, and troubleshoots Microsoft Outlook.
• Deploy new PCs using only DOD, Army, and Picatinny approved images.
• Tests, learns, and masters new Technological advancements.
• Implements data at rest solutions in accordance with Army and DOD policies. 

Skills on Resume:

• Hardware Troubleshooting (Hard Skills)
• Software Configuration (Hard Skills)
• Application Support (Hard Skills)
• System Security (Hard Skills)
• Data Backup (Hard Skills)
• Customer Guidance (Soft Skills)
• Technology Integration (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary:

• Supports clients by receiving, recording, and resolving tier 1 and tier 2 requests.
• Responds to client requests in multiple communication vehicles (phone, email, in person) in a professional manner while meeting or exceeding agreed upon SLAs.
• Uses tools such as call-tracking systems, asset tracking systems and knowledge management systems to capture requests, incident details and resolutions to incidents.
• Communicates incident/project status to client and supervisor/manager.
• Escalates sensitive, high-priority or technically complex issues.
• Installs, configures, and supports computer hardware and software which includes
• Desktop application software using local and network installation methods, remote control, and software distribution tools
• Networking and communications software
• Installs, configures, and supports MS Windows client operating systems which includes
• Studying and understanding product features to effectively identify the appropriate features to install for a client
• Troubleshooting and repairing more complex desktop operating system problems
• Using designated backup and upgrade procedures to complete an implementation or backout of an implementation
• Develops understanding of networks and begins to demonstrate an ability to configure and troubleshoot them. 

Skills on Resume:

• Client Support (Soft Skills)
• SLA Management (Hard Skills)
• System Configuration (Hard Skills)
• Incident Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Software Installation (Hard Skills)
• OS Troubleshooting (Hard Skills)
• Network Basics (Hard Skills)

Job Summary:

• Works with Network Administration personnel to resolve addressing and security issues and to resolve more complex network dependent problems.
• Understands networking, laptop, and desktop hardware and peripherals which include, but are not limited to, the following
• Configuring and troubleshooting network drives, local and network printers and applications
• Identifying, troubleshooting, and replacing desktop network hardware, as well as laptop and desktop hardware components
• Troubleshooting and diagnosing desktop, laptop, and printer hardware problems
• Supports Microsoft Office products and Internet browsers by answering end-user questions regarding product offerings and Internet access, respectively.
• Escalates complex questions to more senior engineers or Team Lead.
• Develops an understanding of client/server terminology and basic product functions.
• Demonstrates the ability to perform user administration for a network operating system using client specific naming conventions and security restrictions 
• Keeps abreast of industry and/or site trends and changes in technology.
• Incorporates technical knowledge to achieve business objectives. 
• Learns new technologies and obtains certifications to enhance technical expertise.

Skills on Resume:

• Network Troubleshooting (Hard Skills)
• Hardware Support (Hard Skills)
• Microsoft Office Support (Hard Skills)
• Problem Escalation (Soft Skills)
• Client/Server Management (Hard Skills)
• Technology Updates (Hard Skills)
• Technical Application (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary:

• Accurately record and update helpdesk issues via Jira ticketing system
• Diagnose, resolve, and track computer problems and requests from users in a timely manner
• Record, track, and maintain asset management/equipment inventory
• Provide first level support for networking and application issues, escalate complex problems to the appropriate staff
• Install and configure end user hardware, software, and peripherals using standard procedures
• Own software licensing management
• Drive hardware and software procurement practices and provide recommendations
• Onboard and offboard employees with systems while maintaining proper security protocols
• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
• Install and configure new equipment, particularly laptop and desktop computers
• Assist with administering new and existing systems and software
• Document processes and take inventory of systems
• Recommends hardware and software solutions, including new acquisitions and upgrades
• Communicates highly technical information to both technical and nontechnical personnel
• Participate in development of information technology and infrastructure projects

Skills on Resume:

• Jira Ticketing (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Asset Management (Hard Skills)
• Technical Support (Hard Skills)
• Software Licensing (Hard Skills)
• Procurement Practices (Hard Skills)
• System Onboarding (Hard Skills)
• Project Participation (Soft Skills)

Job Summary:

• Help Desk Support including logging of all requests, status, and actions taken to resolve issues.
• New user account setup including documentation.
• Installation and maintenance of hardware and software including desktops/laptops, printers, scanners, intrusion detection systems, operating systems, productivity software suite, and other Firm software applications.
• Desktop/laptop patch management and compliance.
• Maintain desktop/laptop hardware and peripherals inventory in appropriate tracking systems.
• Ensure and demonstrate compliance requirements with company policy and procedure while consistently maintaining appropriate levels of technological services.
• Support PC users by troubleshooting basic software hardware issues and performing preventive maintenance.
• Setup of new desktop computers and applications
• Monitor backups, error logs, systems users, manage all PC inventory, coordinate technical support for software/hardware, organize IT Department office equipment.
• Organize and write supporting documents for products and/or policies and procedures
• Revise documents as new issues arise.
• Responsible for performing various clerical and administrative duties for the IT department.

Skills on Resume:

• Help Desk Management (Hard Skills)
• User Account Setup (Hard Skills)
• Software Installation (Hard Skills)
• Patch Management (Hard Skills)
• Hardware Inventory (Hard Skills)
• PC User Support (Hard Skills)
• Document Management (Soft Skills)
• Administrative Support (Soft Skills)

Job Summary:

• Deploy, maintain, and execute procedures for highly effective and reliable site IT operations. 
• Provide direct support to local and field users, test, and manufacturing sites. 
• Utilize appropriate tools and utilities to facilitate operations monitoring. 
• Coordinate operations applications, e.g., back-ups, system monitoring, logging. 
• Initiate action to ensure problems and potential error conditions are promptly and appropriately addressed.
• Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
• Be primary End User Support for the Santa Clara office. 
• Work collaboratively with End User Support team to provide best in class support.
• Ensure ongoing communications with regional employees and managers as well as Seattle IT management and staff regarding issues and activities relating to systems operations.
• Provide first-level support for telephone operations in multiple offices, including local vendor coordination as needed for adds/moves/changes and system maintenance.
• Establish and maintain procedures to ensure up-to-date configuration documentation is maintained for production hardware, software, and networks.
• Document and maintain installation standards and practices. 
• Maintain daily activity, task, and system status information for standard reporting systems & processes.

Skills on Resume:

• IT Operations Management (Hard Skills)
• Local Support Provision (Hard Skills)
• Operations Monitoring (Hard Skills)
• Network Deployment (Hard Skills)
• End User Support (Hard Skills)
• Communication Coordination (Soft Skills)
• Documentation Practices (Hard Skills)
• System Maintenance (Hard Skills)

Job Summary:

• Provide help desk support for RFF employees using Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and other industry specific software solutions.
• Assist users with mobile device configuration and troubleshooting relating to accessing RFF system resources such as wifi and email.
• Troubleshoot, repair and configure hardware for end users
• Perform basic printer troubleshooting and maintenance
• Provide general and AV support for events
• Communicate with vendors for product pricing, purchasing and support.
• Provide basic network and connectivity troubleshooting
• Imaging, configuring and deploying Windows machines
• Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software.
• Manage technology assets and inventory
• Perform basic troubleshooting of VOIP phones and phone connectivity
• Assist with IT projects under supervision from senior team members
• Provide occasional off hours support for users and events

Skills on Resume:

• Help Desk Support (Hard Skills)
• Mobile Device Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Printer Maintenance (Hard Skills)
• AV Event Support (Hard Skills)
• Vendor Communication (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)

Job Summary:

• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers
• Set up, maintain and troubleshoot Motorola Handheld Computers used by the warehouse staff
• Set up, maintain and troubleshoot Apple iPad tablets
• Install and configure software on the various computing platforms in the company
• Set up and configure printers, scanners, and other peripherals
• Document issue resolution using the help desk ticketing system
• Help maintain inventory of all hardware and software resources and parts
• Maintain excellent communication with all end users and other members of the technology department
• Work with outside vendors 
• Execute other assigned tasks as delegated by the Chief Technology Officer
• Create and manage tickets in the ticketing system
• Troubleshoot and support remote access to RFF systems
• Educating and training user on new technology solutions

Skills on Resume:

• Device Setup (Hard Skills)
• Software Installation (Hard Skills)
• Peripheral Configuration (Hard Skills)
• Ticket Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• User Communication (Soft Skills)
• Vendor Collaboration (Soft Skills)
• Technology Training (Soft Skills)

Job Summary:

• Provide support to the Business and IT partners in the delivery of hardware and software in support of their business activity.  
• Managing day to day support activity and customer interaction will be a major portion of the job’s requirements so communication and interpersonal skills will be necessary to complete the assigned tasks.
• Responsibility for imaging, installing software, and delivering the equipment to the end user.  
• Responsible for managing multiple tasks including deploying patches with WSUS, script execution, and troubleshooting escalated tasks from the RCIS Help Desk.
• Installs, configures, and troubleshoots Smartcard readers and middleware. 
• Maintains and operates company vehicles and/or tools and equipment in compliance with company policy.
• Supports the project Safety Plan through personal involvement in all aspects of Safety, including training, safety protective equipment and clothing, and adhering to safety requirements pertaining to particular trades or skills.
• Maintain computer hardware, ensure cleanliness and organization in equipment rooms, verify all equipment and cabling was properly installed for safety, reliability and neatness.
• Ensure reliable operation of electrical, HVAC, fire protection, etc. systems supporting site IT operations.
• Maintain accurate and updated IT Asset Management inventory. 
• Work with ITAM team in Seattle to produce asset reports and verify inventory regularly.

Skills on Resume:

• Hardware Deployment (Hard Skills)
• Software Management (Hard Skills)
• Customer Support (Soft Skills)
• Patch Deployment (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Safety Compliance (Hard Skills)
• Asset Management (Hard Skills)
• System Reliability (Hard Skills)