Job Summary: 

• Monitoring and addressing all non-post, stop pays, positive pay, or NSF items daily.
• Ensures return checks are processed daily to avoid losses to the bank for late return of items.
• Process ACH returns, pre-notes, and NOCs daily through the Premier system.
• Processing and researching Reg. E disputes.
• Performs delinquent deposit account charge-offs.
• Process deposit and check adjustments.
• Monitor and complete Escheat account reporting.
• Perform daily balancing and research and clearing of daily reconciliations.
• Notify officers of large returned deposited items.
• Process chargeback items and mail customer advice and IRDs.
• Review Positive Pay auto-decision items and make sure all requested changes are completed.
• Review stop payments and holds placed on the system by the Central Operations Department.

Skills on Resume: 

• Non-Post Monitoring (Hard Skills)
• Check Processing (Hard Skills)
• ACH Processing (Hard Skills)
• Reg. E Research (Hard Skills)
• Account Management (Hard Skills)
• Escheat Reporting (Hard Skills)
• Reconciliation (Hard Skills)
• Officer Communication (Soft Skills)

Job Summary: 

• Process and monitor ACH transactions, cash letters, CD interest checks, overdraft notices, chargeback notices, etc.
• Assist in the processing and research of ACH disputes.
• Assist in the processing of government reclamations and balance verification requests.
• Monitor deposit accounts for overdrafts, add/remove overdraft protection based on policy, process and report on deposit account charge-off.
• Assist in monitoring and reporting Reg. D excess activity and file maintenance on dormant accounts.
• Responsible for processing levies, garnishments and freezes.
• Apprise Deposit Operations Manager about monetary risk-related problems where there could be the expectation of a loss to a customer or the Bank.
• Providing superior customer service via the telephone to internal and external customers.
• Cross-train in all the functions of the Deposit Operations Department.
• Providing backup to all other deposit Operations Specialists.
• Review daily new account reports for proper documentation and produce exception reports.
• Comply with federal and state regulations and all established bank policies and procedures

Skills on Resume: 

• ACH Processing (Hard Skills)
• Dispute Research (Hard Skills)
• Reclamation Processing (Hard Skills)
• Overdraft Monitoring (Hard Skills)
• Regulatory Reporting (Hard Skills)
• Risk Assessment (Hard Skills)
• Customer Service (Soft Skills)
• Cross-Training (Soft Skills)

Job Summary: 

• Perform various ACH functions, including daily settlement of ACH activity, processing of ACH exceptions and returns, originations, death notifications and reclamations, and internal and external transfers initiated through online banking.
• Perform various Wire Transfer functions, including entering, verifying, and/or transmitting outgoing and incoming domestic and foreign wires.
• Perform various Share Draft functions, including processing daily Share Draft clearing and returns, Overdraft Privilege monitoring, and charge-off processing and recoveries.
• Perform various Error Resolution functions, including tracking and processing of all ATM/Debit/ACH claims, chargeback processing, and CUNA submissions according to Error Resolution procedures outlined in Regulation E.
• Perform various Remote Deposit Capture functions, including reviewing registrations, deposit postings, and limit increase requests.
• Perform various IRA functions, including daily/monthly/annual review and processing of IRA transactions 
• Act as the Subject Matter Expert for all IRA-related items and as the main resource for Ascensus.
• Perform other various Deposit Operations functions including Returned Deposited Items, member account research and adjustments, foreign check collection processing, legal order fulfillment, stop payments on bank checks, fee cap reporting, handling of incoming and/or returned mail, and processing of Verification of Deposit requests.
• Research, resolve and respond to all Help Desk tickets as assigned.
• Acts as a backup to all other team members
• Actively ensures they are cross-trained on tasks of other team members.

Skills on Resume: 

• ACH Functions (Hard Skills)
• Wire Transfer Processing (Hard Skills)
• Share Draft Management (Hard Skills)
• Error Resolution (Hard Skills)
• Remote Deposit Capture (Hard Skills)
• IRA Transaction Processing (Hard Skills)
• Help Desk Ticket Resolution (Soft Skills)
• Cross-Training (Soft Skills)

Job Summary: 

• Practices basic principles to research and interpret data and to prepare to correct entries
• Resolves/notes any discrepancies and corrects as approved by the Operations Manager
• Review control GLs, prints unposted item reports, researches and reposts items
• Assists with audit documentation gathering
• Assists with Reg E, abandoned property, IOLA remittance processing
• Work with fraud specialist for new accounts and reviews
• Assist with QC review of the Digital Bank team’s work
• Collaborate across functions to achieve common goals
• Take responsibility for compiling reports
• Adhere to compliance procedures and internal/operational risk controls per all applicable regulatory standards, requirements, and policies
• Ensuring consistency of brand guidelines across pages and properties

Skills on Resume: 

• Data Research (Hard Skills)
• Discrepancy Resolution (Hard Skills)
• GL Review (Hard Skills)
• Audit Documentation (Hard Skills)
• Compliance Processing (Hard Skills)
• QC Review (Hard Skills)
• Collaboration (Soft Skills)
• Reporting (Soft Skills)

Job Summary: 

• Perform check back for all deposit accounts for accuracy
• Perform wire check back for accuracy
• Prepare and mail all notices, letters and special mailings
• Prepare interest checks weekly
• Perform all wire functions in a backup capacity
• Assist with balancing bank General Ledger accounts
• Assist with the Unclaimed Property reporting
• Answer incoming calls and assist customers and team members from other branches
• Assist in troubleshooting for Network system in the absence of the Operation's Manager
• Work with IT Manager on vendor-related issues
• Assist in issuing and resetting passwords on JHA and in Union Bank's networks when users get locked out.
• Answer and assist with the overflow of customer service calls from the Contact Center.
• Provide exceptional customer service to both internal and external customers.
• Adhere and comply with all Bank Policies.

Skills on Resume: 

• Deposit Account Accuracy (Hard Skills)
• Wire Check Accuracy (Hard Skills)
• Notice Preparation (Hard Skills)
• Interest Check Processing (Hard Skills)
• General Ledger Balancing (Hard Skills)
• Unclaimed Property Reporting (Hard Skills)
• Customer Service (Soft Skills)
• Password Management (Hard Skills)

Job Summary: 

• Responsible for a variety of deposit operations procedures including debit card/ATM/ACH dispute processing and administration
• Orders branch cash bank-wide and maintains the system, reviewing billing, rescheduling route communication, tracking, etc.
• Acts as a wire admin to set up users, change limits, etc.
• Administers and processes lockbox for various companies, ensuring timely and accurate reporting of all payments
• Maintains a relationship with the customer to ensure excellent customer service levels.
• Manages ICS/CDARS operations in Promontory
• Add new clients as well as handle transaction requests.
• Reconcile and support daily DMI balancing
• Maintains a relationship with Client Services to resolve payment issues.
• Reconcile Visa Gift Card DDA & Fee GL and order card stock for the covered region.
• Back up to duties performed by the Deposit Operations Specialist I
• Cross-train on all functions within the department.
• Works closely with other departments including Deposit Operations, Branch Systems, Card Solutions and Treasury Solutions, frontline deposit personnel and other internal departments to provide support
• Comprehensive understanding of the Fiserv system.
• Complete required training associated with job function.

Skills on Resume: 

• Dispute Processing (Hard Skills)
• Cash Ordering (Hard Skills)
• Wire Administration (Hard Skills)
• Lockbox Management (Hard Skills)
• Customer Relationship Management (Soft Skills)
• DMI Balancing (Hard Skills)
• Cross-Training (Soft Skills)
• Fiserv System Knowledge (Hard Skills)

Job Summary: 

• Perform processing of overdrafts, unposted transactions, exception items, stop payment suspects, return items, large dollar notifications and deposit account maintenance
• Receive and process inquiries, adjustment requests, corrections and investigations in a controlled and timely manner
• Perform subpoenas and other legal matter requests following departmental standards and policy.
• Perform day two scrutiny of check transactions for error and fraud detection and reporting, scan and maintain signature card records.
• Process returned mail and coordinate updates to customer addresses.
• Perform and maintain Teller Cash Recap via Intellimatch
• Manage branch cash allotment via Loomis Cash Vaults
• Maintain strict financial controls on all assigned work, complete assigned work in a timely and accurate manner, perform daily reconciliations and identify, resolve and report all exceptions.
• Adhere to established performance standards and comply with pertinent regulations, guidelines, policies and procedures.
• Perform levies, garnishments and other legal requests.
• Perform file maintenance, and system balancing, monitor dormant/inactive accounts, closed accounts and other special handling accounts and report excessive transaction accounts.
• Perform statement and notice processing and preparation for mailing and other distribution.
• Perform IRS and other government reporting 

Skills on Resume: 

• Overdraft Processing (Hard Skills)
• Inquiry Management (Hard Skills)
• Legal Request Handling (Hard Skills)
• Fraud Detection (Hard Skills)
• Returned Mail Processing (Hard Skills)
• Cash Management (Hard Skills)
• Financial Controls (Hard Skills)
• Compliance Adherence (Soft Skills)