CUSTOMER TRAINER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 15, 2025 - The Customer Trainer offers a robust understanding of adult learning principles and the implementation of customer education to boost product adoption. With qualifications ranging from post-secondary degrees in Adult Learning, Training, or HR to hands-on experience in content creation and training delivery for tech firms, this role is tailored for dynamic, outcome-oriented educational sessions. Expertise in both virtual and in-person training formats is complemented by fluency in Spanish or Portuguese, making the trainer versatile in diverse environments.

Essential Hard and Soft Skills for a Standout Customer Trainer Resume
  • Adult Learning Theory
  • Course Development Software
  • Learning Management Systems
  • HTML Programming
  • Flash Programming
  • Content Development
  • Training Delivery
  • Visual Design
  • Web Design
  • Multilingual Proficiency
  • Dynamic Facilitation
  • Presentation Skills
  • Independent Work
  • Priority Setting
  • Adaptability
  • Outcome Orientation
  • Strong Communication
  • Interpersonal Skills
  • Supervision Management
  • Problem Solving

Summary of Customer Trainer Knowledge and Qualifications on Resume

1. BA in Adult Education with 5 Years of Experience

  • Familiarity with identity management systems (Sun, Oracle, IBM, Novell, etc), role-based access control (RBAC), or other identity and access management technologies
  • Experience with e-learning, including authoring products like Camtasia, etc.
  • Experience working in a busy call center environment.
  • Experience within a customer services environment.
  • Previous training experience and influencing skills.
  • Experience working in a Professional Services & Consulting organization
  • Knowledge of the IoT and Asset Tracking products & solutions
  • Technology Organizational Change Management & Process Improvement experience
  • Certification in classroom facilitation & presentation skills

2. BA in Organizational Development with 5 Years of Experience

  • A strong understanding and interest in adult learning principles, customer education, and product adoption
  • Completion of a post-secondary education in Adult Learning, Organization Development, Training, Psychology, HR, or Business
  • Content development & training delivery experience with software and hardware technology companies
  • Dynamic facilitation & presentation skills for both virtual and in-person classroom delivery
  • Solid knowledge of course development software and Learning Management platforms
  • Basic HTML and Flash programming knowledge
  • Visual and web design skills with the ability to storyboard
  • Ability to establish priorities, work independently, and proceed with objectives with limited supervision
  • Ability to handle and thrive in a fast-paced, demanding, and changing environment
  • Experience in developing and delivering outcome-based learning events
  • Fluent in Spanish or Portuguese (Spoken and written)

3. BA in Psychology with 4 Years of Experience

  • General IT knowledge is sufficient to be able to identify the difference between system and application issues.
  • Knowledge of Microsoft Office package.
  • Strong verbal communication skills (charisma, persuasiveness)
  • Ability to understand technical problems and requirements, explaining them using non-technical language.
  • Customer service skills and experience.
  • Excellent telephone manners.
  • Ability to work under pressure and in a busy environment.
  • Strong organizational skills with the ability to prioritize own workload.
  • Ability to keep documentation and internal processes up to date.
  • A good standard of written English - GCSE B or demonstrable experience.

4. BA in Human Resources with 6 Years of Experience

  • Professional work experience as part of an enterprise software company or systems integrator.
  • Enterprise training experience 
  • Excellent verbal and written communication skills.
  • Experience working with clients and partners. Former consulting experience 
  • Experience in a small company environment.
  • Experience with Java or equivalent language
  • Experience with XML, HTML, SOAP/REST APIs, Application Servers.
  • Experience setting up and installing software on both Windows and Linux platforms.
  • Experience with Databases/SQL (Oracle, MSSQL, MySQL, DB2.)
  • Experience with Directories (LDAP, AD.)
  • Experience with enterprise systems (SAP, PeopleSoft.)
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