Job Summary: 

• Take responsibility for responsive, timely, and relevant service provided via all communication channels.
• Adheres to and applies protocols, processes, and guidelines to accomplish daily business activities, including billing, policy services, and other projects as assigned.
• Be accurate and efficient in daily tasks and work, including communications, policy docs, mailings, and follow-up communications.
• Seeks resolution to issues to ensure top customer experience, while also anticipating ways in which to prevent future issues.
• Advocates for the customer and their perspective as they work with Pie for their workers’ comp needs.
• Offering prompt, informative support via live chat, phone and email
• Improving customer satisfaction score
• Going the extra mile to ensure customers feel valued
• Maintaining a high level of professionalism around sensitive information
• Contributing clear and constructive feedback to the product team

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Process Adherence (Hard Skills)
• Efficient Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Customer Advocacy (Soft Skills)
• Multi-channel Support (Hard Skills)
• Customer Satisfaction Improvement (Soft Skills)
• Professionalism with Sensitive Data (Soft Skills)

Job Summary: 

• Work closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal
• Manage the technical and project portions of onboarding new customers
• Support customers and end users, in partnership with CSMs and the VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions
• Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly
• Create customer enablement materials such as articles, tutorial videos, webinars, and more
• Provide technical support and troubleshooting via a support ticketing system for end users
• Act as a channel for customer feedback as they present their goals and needs to improve Wisr
• Perform onsite or webinar-based training for customers
• Work cross-functionally throughout the organization, communicating customers' needs with engineering and product, ensuring support requests are resolved promptly

Skills on Resume: 

• Customer Onboarding (Soft Skills)
• Project Management (Hard Skills)
• Product Adoption Support (Soft Skills)
• Customer Issue Resolution (Soft Skills)
• Customer Enablement Content (Hard Skills)
• Technical Support (Hard Skills)
• Customer Feedback Management (Soft Skills)
• Training Delivery (Soft Skills)

Job Summary: 

• Reporting to the Customer Success Manager
• Be the first point of contact for customers requiring support using Inflo to provide services to their audit and accounting clients
• Support customer training in the use of Inflo to provide effective and efficient audit and accounting services
• Maintain Customer Relationship Management (CRM) system to record new customer leads and opportunities
• Provide regular MI reporting to the wider team
• Identify opportunities for process improvement and automation projects
• Identify opportunities for new features or customer training initiatives
• Assisting Sales in setting up prospective customers for success
• Be a strong advocate for customers in higher education

Skills on Resume: 

• Customer Support (Soft Skills)
• Customer Training (Soft Skills)
• CRM Management (Hard Skills)
• MI Reporting (Hard Skills)
• Process Improvement (Soft Skills)
• Feature Identification (Soft Skills)
• Sales Support (Soft Skills)
• Customer Advocacy (Soft Skills)