CUSTOMER RELATIONSHIP MANAGEMENT ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 23, 2024 - The Customer Relationship Management Administrator boasts expertise in Salesforce and database management, including Power BI. Skilled in HTML, CSS, and query crafting; excels under deadline pressures and in resource identification. Advanced proficiency in MS Office, especially Excel, complements experience in supporting sales, account management, and project management in fast-paced settings.

Essential Hard and Soft Skills for a Standout Customer Relationship Management Administrator Resume
  • Salesforce Proficiency
  • Database Management
  • HTML/CSS
  • Query Writing
  • MS Office Expertise
  • Excel Advanced Skills
  • Power BI Usage
  • Sales Metrics Analysis
  • KPI Management
  • Project Management Tools
  • Independent Work
  • Team Collaboration
  • Rapid Learning
  • Deadline Management
  • Resource Identification
  • Problem Solving
  • Adaptability
  • Communication Skills
  • Attention to Detail
  • Stress Tolerance

What Are the Qualifications and Requirements for Customer Relationship Management Administrator in a Cover Letter?

1. BA in Marketing with 3 Years of Experience

  • Prior experience with Salesforce.
  • Experience with CSS, HTML, or query writing 
  • Ability to work independently as well as in a team environment
  • Rapid learning ability in regards to new knowledge and skills
  • Proficiency in MS Office Suite, excellent Excel skills
  • Ability to work under deadline pressure, identify the need for additional resources
  • Experience supporting Sales and/or Account Management
  • Experience managing databases and Power BI.
  • Advanced level Excel skills with experience managing sales metrics and other business KPI’s
  • Thrives on working in a dynamic, fast-paced environment.
  • Project Management experience

2. BA in Business Administration with 4 Years of Experience

  • Experience in CRM Administration ideally using Microsoft Dynamics Cloud CRM (or similar), and some experience in business systems analysis and/or technology project management.
  • Technical understanding of server and cloud-based projects.
  • Ability to clearly communicate concepts and ideas to a variety of audiences both verbally and in writing.
  • Experience gathering and managing business requirements, technical requirements, and system design within the Systems Design Life Cycle as it relates to the CRM.
  • Knowledge of project management best practices, principles, and skills.
  • Knowledge of business process improvement best practices, principles, and skills.
  • Demonstrated ability to understand the technology and provide alternative solutions
  • Excellent listening skills and the ability to translate user requirements into system specifications.
  • Ability to work in a demanding fast-paced environment with multiple deadlines.
  • Advanced skills with Microsoft Office.
  • Intermediate knowledge of ClickDimensions or Marketo 
  • Microsoft Dynamics CRM certification (desirable)

3. BA in Marketing with 3 Years of Experience

  • Oracle Engagement Cloud/Sales Cloud administration and development experience
  • Experience developing and testing web service (SOAP/REST) integrations
  • Experience with structured programming/scripting languages (Java, Groovy, etc.)
  • Experience supporting end-users in an enterprise environment
  • Working knowledge of relational databases
  • Extensive working knowledge of Microsoft Excel
  • Experience with Microsoft Windows 10
  • Proficient planning and organizational skills with good initiative, accountability, and attention to detail.
  • CRM experience and DealerSocket 
  • Proven customer service orientation combined with the ability to work well with others
  • Highly detail-oriented and have the ability to multi-task

4. BA in Information Systems with 5 Years of Experience

  • Experience in CRM, Fetch, XML and MQuery
  • Extensive experience creating reports and dashboards in Power BI
  • Experience working with Office 365 products
  • Basic knowledge of Database as a Service (DAS) (desirable)
  • Extensive experience in developing and designing customized stakeholder engagement CRM solutions based on organizational requirements, including design, build, test, and deployment (highly desirable)
  • Work in a fast pace environment, problem solve
  • Possess strong analytical abilities
  • Extensive knowledge of the products and services offered by the company
  • Strong written and verbal communication skills
  • Proactive with high attention to detail
  • Experience with MS Excel and PowerPoint
  • A passion for engaging and networking with different stakeholders

5. BA in Computer Science with 3 Years of Experience

  • Demonstrable experience as data administrator.
  • Experience in Dynamics.
  • Experience in data analytics and PowerBI 
  • Proven track record of working on multiple projects with tight deadlines.
  • Experience in analysing data and delivering insights.
  • Excellent knowledge of data management and experience in data quality processes.
  • Familiarity with GDPR.
  • Excellent understanding of marketing.
  • Excellent Microsoft excel skills.
  • Excellent business and commercial acumen.
  • Excellent people, communication and relationship-building skills.
  • Flexible and adaptable to varying needs, with ability to prioritise tasks and workload.

6. BA in Data Analytics with 5 Years of Experience

  • Experience with Configure-Price-Quote tools (Conga/Apttus CPQ is preferred).
  • Experience in a business analysis/application support environment (or equivalent work experience) similar to Help Desk support.
  • Excellent research and analytical skills including the ability to assign critical activities to the appropriate groups as well as self-diagnose problems.
  • Proficient in using MS Dynamics.
  • Able to set priorities manage expectations, and work both as part of a team and independently.
  • Must have effective professional verbal, written and communication skills for audiences ranging from individual contributor through executive levels.
  • Effective time management, organization, and planning skills.
  • Able to multitask under shorter time frames without sacrificing the integrity of the prioritized work.
  • Open to new ideas and proactive in driving change and improvement towards best practice.
  • Personally effective with a ‘can do’ positive attitude. 
  • Very strong attention to detail and a passion for high quality work.
  • Results-orientated with the ability to work under pressure to meet deadlines.

7. BA in Communication with 3 Years of Experience

  • Mandatory Business Analyst and/or Systems Analysis experience, preferably extensive experience.
  • Mandatory experience using Microsoft Dynamics CRM (regardless of version).
  • Previous experience with Microsoft Dynamics administration
  • Experience with configuring key components of MS Dynamics CRM including forms, dashboards and views.
  • Experience with testing scripts and system testing 
  • Experience with business process and/or workflows 
  • Experience with use cases
  • Experience working with diversified stakeholders and understanding the project needs.
  • Experience using Microsoft Dynamics CRM 2013.
  • Public Sector background/experience 
  • MSCRM certification
  • Proactive approach with ambitions to bring new ideas which will make a real impact on the business.

8. BA in Business Administration with 2 Years of Experience

  • Experience in a marketing or sales administration role with solid understanding of sales processes and workflows
  • Technical experience with Customer Relationship Management (CRM) software required, preferred systems included Unanet CRM by Cosential or Salesforce
  • Experience working in the A/E/C industry and Life Science sector
  • Knowledge of digital marketing methods as well as best practices
  • Knowledge of business acumen
  • Experience building data dashboards and providing analysis/translation of data to support business decision-making
  • Strong analytical skills, detail-oriented
  • Effective time management skills
  • Good problem-solver and strong computer skills
  • Highly collaborative with an equal focus on client/customer experience and people engagement across the team.

9. BA in Marketing with 5 Years of Experience

  • A mastery of HubSpot administration (or similar CRM platform), including contact management, marketing and sales workflow automation, email marketing, and more.
  • A solid understanding of the mortgage and real estate industry (or similar)
  • Demonstrated ability to handle multiple projects, details, and deadlines, holds self to a high level of quality.
  • Solution-oriented problem-solver with the ability to recognize challenges and identify inherent opportunities, enjoys and excels at researching, defining, planning, and implementing solutions.
  • Ability to stay organized, motivated, and on task.
  • Moderate to expert level of technical background, knowledge, and acumen to allow for seamless collaboration with IT, web development, and digital marketing teams
  • Flexibility to adapt to peak periods of heavy workload and pressure.
  • Experience directly related to CRM management, preferably HubSpot, in a sales or marketing capacity.
  • Team player with a positive, professional and accommodating attitude.
  • High level of integrity in dealing with confidential and sensitive information.
  • Prior experience with CRM platforms 

10. BA in Information Systems with 5 Years of Experience

  • In depth experience in developing Microsoft Dynamics and best practices for Customer Engagement (CRM)
  • Experienced designing and building solutions using the following technologies/tools: Power Automate & Power Apps/Canvas Apps, Dynamics 365 plugin / custom workflow activities, Power Apps Component, Framework, Power BI
  • Understanding of relational databases & database design (MSSQL / mySQL)
  • SSIS/SSRS experience 
  • Experience in data governance
  • Highly detail oriented and organized
  • Ability to multitask, prioritize and meet deadlines
  • Knowledge of Microsoft Office (Word, Excel, Access, and PowerPoint)
  • Experience with SQL queries 
  • Excellent communication and interpersonal skills (both oral and written)
  • Ability to work independently and as part of a team
  • Work experience in an academic environment is preferable

11. BA in Computer Science with 5 Years of Experience

  • Experience working with large scale ERP systems and CRM applications, with direct experience using Salesforce
  • Import experience through data loader or other tools (manipulating data)
  • Experience troubleshooting potential errors using demand tools or native Salesforce
  • Sales Cloud experience 
  • Experience supporting recruitment, admissions, and enrollment areas in a higher education institution 
  • Ability to understand large scale systems within the landscape and/or constraints of a multi-constituent environment and appreciate that such complexities may require alternative approaches to system implementations
  • Experience with relational database management systems required along with strong SQL programming skills 
  • Salesforce-related APEX coding or Java equivalent 
  • Administrator and Advanced Administrator Salesforce Certifications Salesforce Certification 
  • Knowledge and work experience with application integrations 
  • Experience working with large data sets and complex security requirements
  • Strong analysis skills 
  • Ability to work effectively with people with differing levels of technical knowledge

12. BA in Data Analytics with 4 Years of Experience

  • Experience in CRM administration, including database administration, data analysis, and business analysis.
  • Knowledge of Salesforce Marketing Cloud and Health Cloud strongly
  • Familiarity with current developments in CRM, health care, and digital transformation.
  • Demonstrates exceptional interpersonal skills necessary to effectively create and sustain outstanding relationships with both internal and external contacts.
  • Well-organized and self-motivated, with high ethical and moral standards.
  • Demonstrates knowledge of and a commitment to Beacon Health System’s mission and values and the organization’s goal of providing exceptional patient experiences by following the Performance Essentials.
  • Working knowledge of mainstream desktop software
  • Familiarity with the full software development life cycle
  • Displays a high level of conscientiousness and follow-through
  • Ability and desire for independent learning
  • Demonstrates a willingness and ability to support a diverse and inclusive environment
Relevant Information
Customer Relationship Management Lead Skills, Experience, and Job Requirements
Customer Relationship Management Manager Skills, Experience, and Job Requirements
Senior Manager Customer Relationship Management Skills, Experience, and Job Requirements
Customer Relationship Management Marketing Specialist Skills, Experience, and Job Requirements