CUSTOMER RELATIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 13, 2024 – The Customer Relations Specialist possesses extensive knowledge of the insurance industry, including various types of personal and commercial coverage, and excels in customer service by effectively managing challenging situations. This role requires strong communication, organizational, and decision-making skills while adhering to compliance guidelines and project deadlines. The specialist is also proficient in Microsoft Office, with experience handling formal complaints and working with National General Insurance programs across multiple states.

Essential Hard and Soft Skills for a Standout Customer Relations Specialist Resume
  • Insurance Knowledge
  • Complaint Resolution
  • Microsoft Office Proficiency
  • Policy Compliance
  • Data Analysis
  • CRM Software
  • Formal Documentation
  • Product Knowledge
  • Research Skills
  • Risk Assessment
  • Communication
  • Problem-Solving
  • Time Management
  • Decision Making
  • Interpersonal Skills
  • Conflict Resolution
  • Adaptability
  • Customer Focus
  • Attention to Detail
  • Teamwork

Summary of Customer Relations Specialist Knowledge and Qualifications on Resume

1. BA in Marketing with 4 years of Experience

  • Corporate collections and/or customer service experience
  • Previous administrative experience
  • Proficient in Microsoft Office Applications
  • Strong verbal/written communication, problem-solving, analytical, and negotiation skills
  • Ability to multi-task in a high-energy and fast-paced goal-oriented work environment.
  • Demonstrated leadership among peers
  • Strong verbal and written communication skills with a can-do attitude
  • Exceptional organization skills with the ability to multitask
  • Proactive and able to work independently and diligently with minimal supervision
  • Ethical behavior when dealing with sensitive information

2. BA in Hospitality Management with 2 years of Experience

  • Customer service experience required, preferably over the telephone
  • A background in case management
  • Experience within the automotive industry and/or Australian consumer legislation (AC)
  • The ability to effectively resolve escalated complex customer complaints
  • A strong communicator, both in written and verbal communication
  • A passion for providing outstanding customer service.
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills (conflict resolution, negotiation, etc.) when dealing with internal and external individuals
  • Ability to deliver results while working to deadlines
  • Ability to plan and organize workload in a fast-paced environment

3. BA in Communication with 5 years of Experience

  • In-depth knowledge of the insurance industry, including personal and commercial automobile, recreational vehicle, motorcycle, and homeowners insurance
  • Must possess effective verbal and written communication skills
  • Outstanding customer service skills, including the ability to diffuse upset customers
  • The ability to make sound decisions that maintain compliance with state and company guidelines
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization, including senior leadership
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • High degree of independence, dependability, and motivation
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Prior experience researching and responding to formal complaints from the Departments of Insurance and Better Business Bureau
  • Experience with National General Insurance programs for all states and lines of business
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