CUSTOMER ACCOUNT REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 10, 2024 – The Customer Account Representative has experience in program coordination and customer service within an office environment, with a proven ability to work independently and meet deadlines across various time zones. This role requires creative problem-solving and effective communication, excelling in both written and verbal formats. The representative is also proficient in Microsoft Office and research administration, with a high-energy approach to sales and a collaborative mindset.

Essential Hard and Soft Skills for a Standout Customer Account Representative Resume
  • Customer Communication
  • Sales Order Management
  • Production Scheduling
  • Shipment Tracking
  • Contract Review
  • Raw Material Procurement
  • Quoting Processes
  • Pricing Information Management
  • Microsoft Excel
  • Research Administration
  • Problem-Solving
  • Time Management
  • Organization
  • Communication
  • Collaboration
  • Adaptability
  • Initiative
  • Attention to Detail
  • Independent Work
  • Flexibility

Summary of Customer Account Representative Knowledge and Qualifications on Resume

1. BA in Business Administration with 5 years of Experience

  • Previous experience in collections or customer service
  • Knowledge of effective customer service techniques
  • Basic knowledge of state and federal laws (e.g. repossession and bankruptcy)
  • Basic knowledge of the Automobile Industry
  • Knowledge of Microsoft Office applications
  • Understanding of the Fair Debt Collection Practices Act (FDCPA)
  • Knowledge of GM Financials core business functions, policies and procedures
  • The ability to work in a fast-paced office environment
  • Strong focus on providing quality service to internal and external customers
  • Excellent communication skills, written and oral.

2. BA in Supply Chain Management with 2 years of Experience

  • Experience in order/contract management
  • Excellent language and communication skills (written and verbal)
  • Proficient knowledge of Excel, Word, and Outlook. 
  • Sales Force working experience
  • Must be detail-oriented
  • The ability to multi-task and analytical skills
  • Strong interpersonal skills
  • Encouraging, motivating, collaborative and highly adaptable to change
  • Must be able to work well with individuals at all levels, inside the organization
  • Demonstrated ability to work independently, and must be self-motivated and goal-oriented

3. BA in Marketing with 4 years of Experience

  • Related work experience, preferably in program coordination or customer service.
  • Experience working in an office environment.
  • Independent work style, ability to plan and execute with little direction, creative problem-solving skills and initiative
  • Must have some flexibility to complete tasks in various time zones to meet program deadlines
  • Excellent organizational and proven verbal and written communication skills
  • Must be organized, a self-starter with the ability to work independently
  • Comfortable collaborating with others, thrive in a fast-paced environment
  • Proficiency in Microsoft Office, specifically Word, Excel, and Outlook
  • Research administration experience (e.g., research compliance, grants, and contracts)
  • High energy and enthusiastic sales skills
Relevant Information
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