CUSTODIAL MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 12, 2025 - The Custodial Manager possesses a strong combination of education and experience, with the ability to handle customer inquiries and complaints, while effectively presenting information to diverse audiences. This role requires excellent project management and planning skills, along with a solid knowledge of technical software like Microsoft Office, and the ability to perform quality control inspections. The manager is also proficient in training, coaching, and managing teams, as well as the capability to interpret complex instructions and resolve abstract and concrete variables.

Essential Hard and Soft Skills for a Standout Custodial Manager Resume
  • Facility Maintenance
  • Quality Control Inspections
  • Microsoft Office Proficiency
  • Spreadsheet Software Skills
  • Word Processing Software Skills
  • Safety Regulations Knowledge
  • Inventory Management
  • Equipment Operation
  • Technical Troubleshooting
  • Project Management
  • Communication
  • Problem-Solving
  • Time Management
  • Customer Service
  • Leadership
  • Team Management
  • Adaptability
  • Decision-Making
  • Conflict Resolution
  • Attention to Detail

Summary of Custodial Manager Knowledge and Qualifications on Resume

1. BS in Industrial Engineering with 6 years of Experience

  • Working knowledge of applicable ICF standards, Commissioner's Rules, Essential Elements, and laws/regulations/professional practices.
  • Demonstrate values in line with facility workplace and service values.
  • Basic understanding and ability to utilize computers.
  • Knowledge of methodology and program development for people with developmental disabilities.
  • Proven ability to establish and maintain working relationships with staff at all levels, individuals served, parents, guardians, and other residents.
  • Extensive knowledge of housekeeping services including state-of-the-art practices.
  • Ability to plan, supervise, coordinate, implement, and evaluate the effectiveness of assigned services and staff.
  • Ability to communicate effectively in verbal and written form to individuals or groups including presentations, papers, procedures, technical reports, and budget narratives.
  • Ability to employ administrative/management skills to make effective decisions to benefit resident services.
  • Ability to coordinate separate programs into a comprehensive plan.
  • Ability to plan activities, complete complex tasks and make varied decisions within broad parameters and minimal supervision.
  • Completion of required supervisory training within 90 days of employment.

2. BA in Facilities Management with 5 years of Experience

  • A clear understanding of connections between all lines of business within a resort.
  • Experience working with HotSOS
  • Leadership experience in a relevant field (Manager/Supervisor, Assistant Manager/Assistant Supervisor, Lead, Trainer, etc.)
  • Trained eye that quickly spots things out of order and can work quickly to resolve the issue
  • Understanding of the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
  • Commitment to promoting an inclusive work environment that supports diverse perspectives
  • Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
  • Proficiency in creating Excel reports and PowerPoint presentations, communicating using Outlook and capability to adapt to new technology and computer applications quickly
  • Capability to work in an outdoor environment for extended periods with or without reasonable accommodation
  • Capability to work in an environment with airborne particles and chemicals for an extended period with or without reasonable accommodation
  • Experience in high-occupancy resorts with a large, multi-building footprint and high room turn rate
  • Multilingual skills in Spanish

3. BA in Environmental Science with 3 years of Experience

  • Recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
  • General hands-on knowledge of both routine nightly and daytime facility cleaning and related services.
  • Be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel.
  • Strong organizational and planning skills
  • Responsiveness, attention to detail and excellent follow-through.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Demonstrate excellent customer service skills and experience working closely with contractors, vendors, and suppliers.
  • Skill in examining processes, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short-and long-range goals.
  • Knowledge of equal opportunity and affirmative action programs.
  • Ability to make administrative/procedural decisions and judgments.
  • Must read, write, and speak the English language, bilingual ability

4. BA in Hospitality Management with 4 years of Experience

  • Supervisory of working experience.
  • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
  • Ability to develop and maintain record-keeping systems and procedures
  • Basic computer skills including proficiency with word processing, spreadsheets, and databases.
  • Must be assertive and tactful.
  • Effective oral and written communication skills.
  • Ability to work effectively with a wide range of constituencies in a diverse community. 
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Knowledge of customer service standards and procedures.
  • Knowledge of planning and scheduling techniques.
  • Skill in organizing resources and establishing priorities.
  • Ability to observe, assess, and record work, safety and infection control standards.

5. BA in Operations Management with 3 years of Experience

  • An equivalent combination of education and experience
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the general public.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Knowledge of Spreadsheet software and Word Processing software.
  • Customer service, problem-solving, with time management skills
  • Excellent project management, and planning skills
  • Excellent communication (both verbal and written) and presentation skills
  • Good working knowledge of interviewing, coaching and training skills.
  • Knowledge of Microsoft Office and Computer Skills.
  • Ability to perform quality control inspections. 
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Being bilingual in Spanish 
Relevant Information
Custodial Supervisor Skills, Experience, and Job Requirements