• Consult with the guest to analyze treatment required to ensure expectations are met for a pleasurable visit, which may include a site tour
• Prepare workspace and equipment, treatment areas and supplies daily, sterilize all instruments in accordance to the law, and complete all tasks necessary for opening and closing shifts
• Must be able to stand for long periods, and have a full range of motion, with no physical limitations
• On-time attendance is necessary, and uninterrupted work
• Maintain the cleanliness of the salon area and the rest of the Spa/Gym area
• Keep the Salon fully stocked with all supplies
• Keep current and up-to-date knowledge of changing trends and developments in the department
• Respond to any special projects requested by the Director of Spa Services, Resident Manager or General Manager

Skills: Guest Consultation, Workspace Prep, Tool Sterilization, Physical Stamina, Punctuality, Area Cleanliness, Supply Management, Trend Awareness

• Perform all nail, hair, makeup, waxing and body treatments offered
• Extensive knowledge of contraindications and sensitivities
• Prepare and maintain treatment area supplies daily
• Ensure the privacy of each guest
• Attend weekly and/or monthly departmental staff meetings
• Attend product knowledge training
• Promote and sell services on the menu as well as upgrade services for guests
• Maintain cleanliness and sanitation of all areas
• Work cooperatively with other associates
• Work cooperatively with Leads and Managers
• Perform special tasks as requested by the Director of Spa and/or Assistant Spa Director
• Clean, restock, and refill any equipment/products needed for treatments

Skills: Service Delivery, Treatment Knowledge, Supply Prep, Guest Privacy, Product Training, Service Promotion, Area Sanitation, Teamwork

• Provide exceptional customer service to each guest by educating them on all products and services offered in the salon
• Shampoo, rinse, condition and dry hair and scalp or hairpieces
• Color, perm and style hair or hairpiece, based on guest instructions, hair type, facial features and skin tone using combs, clips, foils, and perm rods
• Application of setting, straightening, color or waving solutions to hair and use blow dryers, heat tools or other curling products to style guests’ hair
• Cut, trim and shape hair or hairpiece, based on guest instructions, hair type and facial features, using clippers, scissors, trimmers and razors
• Recommend appropriate products available for sale in the salon to allow guests to duplicate results at home, as well as give the guests a complete experience
• Continue to develop new coloring, cutting and styling techniques
• Take advantage of educational opportunities provided by Urbane
• Ensuring minimum education requirements as posted are met, to maximize potential and future growth and success

Skills: Customer Service, Hair Washing, Hair Coloring, Heat Styling, Hair Cutting, Product Recommendation, Technique Development, Ongoing Education

• Provide consistent professional hair and makeup services by Spa protocols and accepted certification practices
• Properly care for equipment and use proper amounts of products to be cost-effective
• Possess complete knowledge of all services and products while educating and training guests
• Create an image for the guest's needs/social event using different makeup colors, textures and application techniques
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work and properly clean and restock the room
• Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
• Handle guests' questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends

Skills: Hair Services, Makeup Application, Equipment Care, Guest Education, Sanitation Standards, Room Prep, Service Promotion, Guest Support

• Provide the very highest quality in terms of treatment and professional concept
• Work as part of the Spa therapy team to consistently provide the highest possible standard of treatment 
• Creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives
• Begin and end treatments at the published time and ensure correct procedures of all treatments are being followed at all times
• Ensure all equipment and lines, etc, are fully stocked on a day-to-day basis at the work workstation
• Ensure all guests receive a completed prescription form after every service
• Ensure inventory levels are accurate so that prepared for the day
• Strive to consistently produce a minimum of 10% in retail sales per day/week/month
• Ensure all professional stock is being used in compliance with the PAR levels to assist with the reduction in product waste
• Responsible for setting up the service area according to procedures, and disposing of laundry on a timely basis
• Relay with confidence the product and service benefits to guests

Skills: Treatment Quality, Team Collaboration, Guest Experience, Procedure Compliance, Stock Maintenance, Prescription Delivery, Retail Sales, Product Knowledge

• Ability to work a flexible schedule, including evenings and weekends
• Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner
• Ability to perform administrative tasks such as completing transactions on the computerized register, performing close-out procedures and light housekeeping duties
• Ability to be exposed to various chemicals and fragrances used in performing services
• Ability to observe guests' hair, including close vision, color vision and ability to adjust focus
• Ability to communicate with guests regarding services offered and requested and the guests' needs and wants
• Must be able to perform hair/makeup services offered by the Resort spa
• Must currently hold and maintain a state Cosmetologist license
• Must have enthusiasm and possess excellent guest service skills
• Excellent communication and listening skills
• Enjoy working with people and possess a friendly and outgoing personality
• Previous experience in a Spa or Hotel environment
• Previous experience with the ability to handle difficult/sensitive situations with minimal/no supervision

Qualifications: BA in Beauty Therapy with 3 years of Experience

• Experience in the Hair field and an upscale operation
• Ability to remain calm and organized in a busy environment
• Work experience at a high-end or resort-style salon or spa 
• Warm, enthusiastic, with excellent interpersonal and guest/ associate relations
• Excellent hair cutting, coloring, styling, up-dos, makeup application, and manicure/ pedicure skills
• Acrylic/Gel nail application and aesthetic skills including facials, waxing, body wraps and scrubs
• Must be able to operate office equipment such as computers, printers, multi-touch tone phones, filing cabinets, fax machines, photocopiers and other office equipment
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to guests and employee partners, damage to property or the property of others
• Demonstrate this knowledge by acting appropriately in the event of an emergency
• Demonstrate this knowledge by accurately communicating daily events, hours of operation and resort/activity information to guests and employee partners
• Strong knowledge of all treatments and services offered on the current salon treatment menu, as well as trends and developments within the professional spa community related to products, treatment and techniques

Qualifications: BA in Spa Management with 2 years of Experience

• Must currently hold and maintain a Cosmetologist license
• Must have enthusiasm and possess excellent guest service skills
• Excellent communication and listening skills
• Enjoy working with people and possess a friendly and outgoing personality
• Previous experience in a Spa or Hotel environment
• Previous experience with the ability to handle difficult/sensitive situations with minimal/no supervision
• Knowledgeable about the Resort and the surrounding area
• Must be fluent in Japanese and English

Qualifications: BA in Skin Care Technology with 1 year of Experience

• Comfortable working in a fast-paced, dynamic environment
• Ability to work effectively in a team setting and independently
• Must present a well-groomed appearance
• Must adhere to uniform/appearance requirements
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds
• Able to accept the direction of Senior Leadership
• Able to read, write and speak English sufficiently to perform the job
• Prior experience working in the retail sales or services industries
• Knowledge about what’s new and trending with beauty products
• Passion for client service, selling and working with people
• Strong communication, able to multitask and comfortable with computer/store systems
• Ability to react to situations in the moment and stay aware of changing store priorities

Qualifications: BA in Color and Style Theory with 3 years of Experience

• Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in a competent, efficient and professional manner
• Ability to perform administrative Salon Manager tasks such as accurately completing transactions on the computerized register, performing close-out procedures and light housekeeping duties
• Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues
• Experience performing hair care services in a salon environment
• Prior experience working with the public
• Must be willing to learn and work in additional areas
• Must train in all related treatments as created
• Exceptional guest service skills, courtesy, and professionalism
• Detail-oriented with strong organizational skills
• Working experience in ethnic hair

Qualifications: BA in Image Consulting with 2 years of Experience