Published: July 24, 2024 - The Center of Excellence Manager spearheads a team of adept Clinical Development Engineers, overseeing recruitment, training, and coaching to foster professional growth while aligning team objectives with overarching business goals. This role enhances business operations through strategic resource planning, proactive identification of resource gaps, and empowering the team to lead with innovation and problem-solving capabilities. Additionally, the manager collaborates with cross-functional leaders, provides strategic clinical insights for product development, and drives process enhancements to optimize product outcomes.


Tips for COE Manager Skills and Responsibilities on a Resume
1. COE Manager, Airbnb Inc., San Francisco, CA
Job Summary:
- Collaborate with leadership to align the DAP’s CoE goals and projects roadmap per the company and department goals for the year.
- Develop and oversee the Departmental-DAP operation of the services full-time employees
- Ensure proper execution (timeline, solution quality and value).
- Consult and execute all department's digital transformation needs (Outside the D-DAP program)
- Act as the WalkMe DAP account manager and develop the WalkMe DAP content maintenance operation.
- Product Collaboration to deliver the DAP vision- Work closely with product to implement roadmap internally on DAP account.
- Internal CoE and DAP vision marketing- Work closely with marketing to create the most successful external use-case for a DAP customer.
- Collaborate with the CoE Project Management team to prioritize cross-departmental projects and IS\BI\IT projects per the discovery output.
- Guides the team in driving appropriate risk assessment and validation strategy for the product, selection of appropriate pre-clinical models for evaluation and design trade-offs considerations
- Supports the team in driving early-stage product investigations including investigating clinical literature, gathering physician feedback, exploring key clinical needs and associated risks
- Use effective management and communication tools to create a positive working environment within the CoE.
Skills on Resume:
- Strategic Planning and Alignment (Hard Skills)
- Operational Management (Hard Skills)
- Digital Transformation Expertise (Hard Skills)
- Account Management and Content Development (Hard Skills)
- Product Collaboration (Soft Skills)
- Marketing and External Use-Case Development (Soft Skills)
- Project Management and Prioritization (Hard Skills)
- Risk Assessment and Validation (Hard Skills)
2. Center of Excellence Manager, LinkedIn Corporation, Sunnyvale, CA
Job Summary:
- Leads a team of high-performing Clinical Development Engineers including hiring, training, and coaching them on an ongoing basis to support professional development
- Identifies and drives quarterly and yearly team goals that align with business goals
- Supports business needs through resource planning and identifying key resource gaps in advance
- Empowers the team to lead, problem-solve and use creativity
- Drives collaboration across cross-functional teams and functional leadership
- Keeps the organization’s vision, values, strategy, and goals at the forefront of decision-making and action
- Provides strategic clinical input to inform product discovery in collaboration with product management and product design teams
- Facilitates key trade-off assessment and prioritization, establishes metrics and tracks progress on various projects
- Provides sound technical and clinical decisions with limited information
- Consult key stakeholders, synthesize and anticipates the impact of actions
- Articulates process improvements that accelerate or strengthen product development processes and results
Skills on Resume:
- Leadership and Team Development (Soft Skills)
- Goal Setting and Alignment (Hard Skills)
- Resource Planning and Management (Hard Skills)
- Empowerment and Creativity (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
- Strategic Vision and Decision-Making (Soft Skills)
- Clinical and Technical Expertise (Hard Skills)
- Process Improvement and Metrics Tracking (Hard Skills)
3. COE Manager, Uber Technologies Inc., San Francisco, CA
Job Summary:
- Order entry management
- Updates to clients and sales office about the order delivery process
- Orders tracking to orders delivery completely.
- Liaise with manufacturing plants
- Deliver project progress to clients
- Participate in the regional meeting about lead time
- Solve certain problems in the process of order fulfilment
- Order execution based on the procedure policies.
- Direct, motivate, and manage the CoE team to provide best in class performance and achieve KPIs and business targets
- Meet with team members regularly to review individual performance,
- Provide feedback and coaching, and other developmental,
- Training and career progression plans to ensure the success of the individuals within the team
Skills on Resume:
- Order Management Expertise (Hard Skills)
- Client Communication (Soft Skills)
- Problem-Solving Abilities (Soft Skills)
- Liaison Skills (Soft Skills)
- Project Management (Hard Skills)
- Leadership and Team Management (Soft Skills)
- Performance Monitoring (Hard Skills)
- Strategic Planning (Hard Skills)
4. COE Manager, Qualcomm Incorporated, San Diego, CA
Job Summary:
- Develop a system-wide wellness strategy and partner with the provider's well-being medical director and/or other operational leaders on the implementation
- Partnering with the System Wellbeing Medical Director, to develop and implement appropriate scorecards, dashboards, and performance measures that meet or exceeds benchmark standards
- Partnering with the System Wellbeing Medical Director, to oversee the development of organizational approaches to build and sustain a provider well-being program for the organization
- Assessing and documenting the current state of provider well-being across the health system
- Developing strong relationships with physicians and operational leaders across the health system
- Traveling across the health system to support Office of Provider Relations and the Chief Medical Officer
- Actively participating in daily huddles, department meetings, and interactions with senior leaders as well as service line and operational partners
- Responsible for monthly metrics that support the OPR executive dashboard
- Escalate risks to Director promptly
- Actively participating in annual goal setting and budget performance with Director, Office of Provider Relations
Skills on Resume:
- Strategic Planning and Development (Hard Skills)
- Data Analysis and Reporting (Hard Skills)
- Program Management (Hard Skills)
- Assessment and Documentation (Hard Skills)
- Relationship Building (Soft Skills)
- Communication and Collaboration (Soft Skills)
- Travel and On-site Support (Soft Skills)
- Risk Management and Escalation (Hard Skills)
5. COE Manager, Tesla Inc., Palo Alto, CA
Job Summary:
- Contribute to the development and execution of the CoE strategy, to ensure alignment with the enterprise's IT and business strategy and the delivery of capabilities required to achieve business success
- Translate strategic objectives to a tactical action plan and provide continuous feedback on progress of initiatives
- Create the strategy to achieve a streamlined service in order to drive the global end-to-end business value within the CoE of Analysis and Testing
- Participate in the assessment of external and internal technology capabilities in order to focus on suitability for integration with the existing IT CoE environment.
- Interface between valves manufacturing plant and valves sales office (LBP) for project orders.
- Take responsibility for the clients’ satisfaction.
- Manage a multi-function center that improves the customer experience from quote to cash.
- Manage projects, optimize the working procedures and speed up the order execution.
- Timely and comprehensive updates to clients and sales office (LBP).
Skills on Resume:
- Strategic Planning and Execution (Hard Skills)
- Project Management (Hard Skills)
- Stakeholder Management (Soft Skills)
- Process Improvement (Hard Skills)
- Technology Assessment (Hard Skills)
- Communication Skills (Soft Skills)
- Customer Relationship Management (Soft Skills)
- Coordination and Optimization (Hard Skills)
6. Center of Excellence Manager, Twitter Inc., San Francisco, CA
Job Summary:
- Develop and implement strategies to optimize PG ABB transportation costs, considering execution cost, service levels
- (transit times and other shipping requirements) as well as other planning parameters.
- Ensure operational excellence for both general cargo and project / heavy lift operations.
- Connect and communicate with the business partners on transportation queries, status and problem resolution.
- Stay close with the business stakeholders and remain closely aligned with all internal and external issues and act as an enabler to overcome eventual challenges.
- Benchmark TMC current capabilities both process and organization wise, build a plan to enhance these capabilities and
- level base the overall performance of the TMC.
- Oversee service providers' inquiries according to the corporate's processes to facilitate quick resolution.
- Implement standardization of transportation processes - ensure all parties involved follow the nominated processes for transport execution.
- Share, launch and deliver continuous improvement projects across the TMC
Skills on Resume:
- Cost Optimization (Hard Skills)
- Operational Excellence (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Strategic Alignment (Soft Skills)
- Benchmarking and Capability Enhancement (Hard Skills)
- Service Provider Management (Hard Skills)
- Process Standardization (Hard Skills)
- Continuous Improvement (Hard Skills)
7. COE Manager, Netflix Inc., Los Gatos, CA
Job Summary:
- Coordinates and manages cross-team and cross-functional team initiatives, such as transition project, continuous improvement projects, RPA projects, risk control and audit process, SAP harmonization project support, service workflow implementation, and training plans .
- Supervises and coaches team members to ensure team goals and objectives are met.
- Assign work and follow through to ensure completion.
- Ensures financial controls are in place to properly record transactions in accordance with GAAP.
- Ascertains that the site(s) or business units are aware of and have aligned reserve calculations and accounting processes to the corporate policies.
- Evaluates site/regional accounting processes to determine best practices and implement the most efficient and effective procedures.
- Acts as main point of contact for the external auditors ensuring that the quarterly audit engagement is run efficiently and that all information requested is provided on a timely basis.
- Align with transportation sourcing and contract management and with business strategy.
- Oversee Transport Management Center team performance delivery.
- Develop, train and coach the Transport Management Center team.
Skills on Resume:
- Project Management (Hard Skills)
- Leadership and Team Coaching (Soft Skills)
- Financial Controls and Compliance (Hard Skills)
- Process Evaluation and Improvement (Hard Skills)
- Audit Management (Hard Skills)
- Contract Management and Alignment (Hard Skills)
- Performance Management (Soft Skills)
- Training and Development (Soft Skills)
8. COE Manager, Salesforce.com Inc., San Francisco, CA
Job Summary:
- Develop and implement strategies to optimize PG ABB transportation costs, considering execution cost, service level transit times and other shipping requirements as well as other planning parameters.
- Ensure operational excellence for both general cargo and project / heavy lift operations.
- Connect and communicate with the business partners on transportation queries, status and problem resolution.
- Must stay close with the business stakeholders and remain closely aligned with all internal and external issues and act as an enabler to overcome eventual challenges.
- Benchmark TMC's current capabilities both process and organization wise, build a plan to enhance these capabilities and level base the overall performance of the TMC.
- Oversee service providers' inquiries according to the corporate's processes to facilitate quick resolution.
- Implement standardization of transportation processes - ensure all parties involved follow the nominating processes for the transport execution.
- Share, launch and deliver continuous improvement projects across the TMC (Best Practices).
- Align with transportation sourcing and contract management and with business strategy.
- Oversee Transport Management Center team performance delivery.
- Develop, train and coach the Transport Management Center team.
Skills on Resume:
- Transportation Optimization (Hard Skills)
- Operational Excellence (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Benchmarking and Capability Enhancement (Hard Skills)
- Standardization and Process Implementation (Hard Skills)
- Continuous Improvement (Hard Skills)
- Team Leadership and Development (Soft Skills)
- Alignment with Business Strategy (Hard Skills)