Cluster Manager Job Description

Business and service units expect agreed service levels to hold every month, while internal and external auditors look for controls that are documented and executed on schedule. Corporate finance and HR teams add a third demand: accurate, compliant outputs for several countries or legal entities grouped into one regional cluster. A Cluster Manager answers to all of them. Working inside a shared service center, the role owns delivery quality and team capacity for a defined set of processes, such as controlling, payroll, procurement contracts, or order management, and remains the first escalation point when a third-party provider or an internal client raises an issue.

In this seat, the Cluster Manager keeps a multi-country service portfolio within agreed turnaround times and audit expectations, so that finance, HR, and business clients receive dependable results at a predictable cost. Leading a team of process specialists within a global business services center, the manager reports to a Senior Process Manager or regional lead.

• Career Impact: Managing delivery for several countries at once builds a credible record in multi-country payroll, controlling, or procurement operations.
• Business Impact: Accurate month-end, quarter-end, and year-end outputs protect internal audit ratings and keep government filings on time.
• Growth Opportunity: Deputizing for the Senior Process Manager offers a direct path toward process leadership across a larger service center.
• Company Value: Personal Development Plans, training platforms, and a Lean culture support steady skill growth for the manager and the team.

• Direct daily processing for all countries or legal entities in the cluster within agreed service levels and turnaround times.
• Plan team capacity and backup coverage, assigning work to address potential bottlenecks and backlogs before deadlines slip.
• Monitor SLA and KPI performance against targets and report results to business units and leadership.
• Enforce internal controls and regulatory guidelines, supporting internal and external audit activities throughout the year.
• Coach team members through performance ratings, orientation programs, and personal development plans that build process know-how.
• Manage third-party providers and internal client escalations, resolving issues within the turnaround times agreed with clients.
• Establish documented procedures and work instructions for each country, keeping operations aligned with the standard process landscape.
• Drive process improvement initiatives using Lean practices to raise service efficiency and team productivity.

• Bachelor's degree in business administration, finance, economics, or a related field, or equivalent work experience.
• 5 or more years of shared service operations experience, with at least 2 years managing people.
• Demonstrated success leading teams to meet agreed SLAs and KPIs across several countries or business units.
• Strong analytical and problem-solving skills applied to variances, backlogs, and recurring service issues in daily operations.
• Working knowledge of internal controls, compliance requirements, and audit support in a regulated finance or HR process.
• Proven ability to handle multiple priorities against multiple deadlines, including month-end and year-end cycles.
• Experience developing or improving standardized processes to raise efficiency and deliver consistent service quality.
• Excellent communication skills for managing escalations with internal clients, corporate functions, and external providers.

• Project management experience leading process improvement, harmonization, or transition projects within a multi-country shared service center.
• Advanced knowledge of enterprise resource planning modules for controlling, order management, or payroll processing in shared services.
• Fluency in a second cluster language, such as German, Italian, Spanish, or Arabic, alongside English.
• Change management experience guiding teams through process standardization and new operating models while protecting service levels.

• SLA attainment rate (%), showing how reliably the cluster meets agreed service levels.
• Query turnaround time hours, measuring how fast client escalations receive resolution.
• Internal control exceptions per audit (count), reflecting how consistently defined controls are executed.
• On-time statutory filing rate (%), tracking month-end and year-end submissions across cluster countries.
• Backlog volume in open items, indicating whether capacity planning matches incoming workload.
• Team attrition rate (%), reflecting retention of trained process specialists within the cluster.

• Base Salary Range: $85,000 to $125,000 per year, depending on cluster size and country scope
• Bonus: Annual performance bonus of 8% to 15% of base salary, tied to SLA results
• Equity: Rarely offered; some multinational employers include restricted stock units at manager level
• Health Benefits: Medical, dental, and vision coverage with employer-paid premiums and a health savings option
• PTO: 15 to 20 days of paid time off plus company holidays
• Common Perks: 401(k) matching, tuition assistance, hybrid schedules, and professional certification support

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Applicants who need a reasonable accommodation under the Americans with Disabilities Act at any stage of hiring may request one, and requests are handled promptly. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Any offer depends on a satisfactory background check and proof of authorization to work in the United States.

The Cluster Manager owns controlling delivery for a shared service center, preparing production cost center planning, activity rates, and standard costing for legal entities across business units. Reporting to the Senior Process Manager, the Cluster Manager guides the site controller team and works with Corporate Controlling so that budgets, SLAs, and KPIs are met on schedule.

Key Responsibilities

• Ensure the aligned SLA/KPIs regarding Controlling within the team are measured, met and reported in the agreed manner.
• Lead the production cost center planning process for legal entities across BUs, following the annual budget letter from Corporate Controlling.
• Prepare production cost center planning and activity rates used in standard costing.
• Support and guide the site controller team in preparation for the budgeting process.
• Provide accurate, up-to-date standard costing, and work with the production and master data team to ensure costing reflects appropriate BOMs and recipes.
• Ensure all the up-to-date operational procedures are maintained, documented and executed, and that all operations adhere to the standardized process landscape.
• Handle client queries and escalations, ensuring feedback within agreed turnaround time and maintaining an excellent relationship with the local Finance organization and Corporate Controlling.
• Support and initiate process improvement initiatives and related projects, and contribute to or lead implementation of quality and continuous improvement projects.
• Ensure operational compliance with all regulatory and internal/external guidelines, execute controls as defined in the ICS Matrix, and support audit activities.
• Plan team capacity and backup planning, assign team work accordingly, and address potential bottlenecks and backlogs proactively.
• Manage and rate employee performance, motivate and develop team members, arrange orientation programs, and work out development planning.
• Participate actively in the hiring process, including interviewing, selection, and decisions, and attract and retain adequate people in the team.
• Prepare and run daily team briefings and weekly team meetings, and take active part in agreed governance meetings at the team level.
• Act as a backup for the Senior Process Manager or Shift Head in case of need.

Required Qualifications

• 7 or more years of related controlling experience gained in a manufacturing environment.
• 2 to 3 or more years in team management will be an advantage.
• Experience in project management will be an advantage.
• Strong understanding of product costing concepts, variance analysis and performance controlling.
• 3 to 5 years of SAP controlling, product costing, and related master data experience.
• Good knowledge of Excel, Word, Outlook, and PowerPoint.
• Strong analytical and problem-solving skills.
• Commitment to the highest standards of accuracy and precision, while staying highly organized.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to handle multiple priorities against multiple deadlines.

Embedded within a lending business's project management function, the Cluster Manager leads project requirements for a Super App covering customer service functionalities, turning complex ideas into concise requirements and user stories for the Mobile App. Working closely with IT, product development teams, and Vertical Heads, the Cluster Manager keeps project priorities and timelines on track so customers gain stable Internet and Mobile Banking services.

Core Functions

• Manage project requirements for building the Super App, specific to customer service functionalities.
• Act as a liaison between business and technology groups to facilitate communication both ways.
• Create business user stories, undertake gap analysis, and prepare the approach.
• Handle complex ideas and break them down into concise and effective requirements.
• Interact with product development and technical teams and articulate the requirements into modules of the Mobile App.
• Manage and contribute to Internet and Mobile Banking solutions design.
• Generate ideas for project improvement, brainstorm impact with counterparts in Functions and COEs, and gauge feasibility with the IT team.
• Add strategic value to processes through competition mapping and best practices adoption.
• Prepare the overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal-level impact.
• Prepare monthly updates and reports on project status and progress to share with the Project Head and other Vertical Heads, and seek inputs on course correction.
• Understand change requirements and evaluate them to take decisions on selection of projects based on impact and extent of change.
• Guide sustenance monitoring for all projects in post-production to ensure an appropriate approach is adopted and to ensure smooth and stable execution.
• Provide functional and technical support in resolving production issues and customer pain points.
• Review the project plans prepared by the team and the achievement of project milestones and adherence to timelines, resolving issues, roadblocks, and escalations.

Qualifications & Experience

• MBA or Post Graduate Degree.
• 2 to 3 years of experience in managing and building a service framework for lending, insurance, or investment business.
• Prior exposure to building and managing mobile lending applications.
• Hands-on experience from ground-up work in building and delivering a lending mobile app is preferred.
• Understanding of customer complaints, request types, collateral, and common customer asks.
• Ability to visualise the design from a customer point of view to enable a self-service architecture encompassing all service modules.
• Strong technology orientation and attitude to challenge the status quo.
• Strong self-belief and exceptionally high motivational levels as a self-starter.
• Proven collaborative work style to engage with peers and colleagues in other functions across the company.
• Strong team management and relationship management skills.
• Excellent communication and interpersonal skills.
• Proven negotiation and influencing skills.
• Advanced analytical and problem-solving skills.

Reporting to the category team, the Cluster Manager shapes sourcing plan implementation for Corporate Services sub-categories such as Legal Services and Professional Services within a country cluster. Partnering with business owners and Category Managers, the Cluster Manager builds cost-effective commercial deals and keeps supplier contracts, SLAs, and spend data transparent.

Primary Duties

• Lead global category implementation in the respective Country or Cluster.
• Lead in key Corporate Services sub-categories such as Legal Services, Professional Services, external staff augmentation, Learning & Development, and Benefits & recognition.
• Manage demand across the business owner community and shape supplier solutions to deliver the best market approach.
• Serve as key contact for business owners in the area of responsibility and build effective relationships of mutual trust and understanding.
• Lead sourcing plan implementation in the area of responsibility through change planning, negotiation, and contract development.
• Support Category Managers in day-to-day spend, projects, and vendor management activities.
• Maintain strong communication with category, countries, and divisions, and communicate and distribute any regional-specific strategies to the relevant stakeholders.
• Draft contracts based on agreed templates and negotiate full terms and conditions or contractual terms.
• Coordinate contract review and contract content approvals, and initiate and monitor the signature process.
• Monitor and identify expiring contracts, initiating the process for contract extension or competitive bidding.
• Perform complex matter and vendor-level spend analysis.
• Manage the preferred supplier roster, including creating and monitoring SLAs and conducting regular performance reviews.

Skills & Qualifications

• Bachelor's degree or Advanced degree in a relevant discipline is required.
• More than 5 years of relevant experience in a global environment in a similar position.
• Proven experience in spend reporting, analysis, and optimization.
• Good understanding of Procurement business processes such as Tactical Buying, Catalogue Management, Contract Management, Supplier Setup and Procurement Operations.
• Experience with eSourcing tools.
• Excellent communication, people management, stakeholder management, and leadership skills.

Sitting at the intersection of data analysis and city operations, the Cluster Manager leads growth and efficiency for a driver partner platform by balancing supply against market demand and evaluating partner incentive programs. Operating across management, technical, and product teams, the Cluster Manager turns data into real-world strategies that raise city performance and driver productivity.

Duties

• Support the growth and efficiency of city operations, using influencing skills, data analysis, and creativity to drive improvements and positively collaborate with the team.
• Evaluate partners' economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies.
• Use analytical and intuitive skills to translate data into winning real-world strategies that directly impact business growth.
• Acquire, train, and retain partners on the platform to always maintain adequate supply for the demand.
• Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity.
• Strategize projects to increase city performance and constantly innovate the process flow of operations.
• Achieve the operations and quality metrics.
• Work closely with the technical and product team to solve bugs or introduce new features that could improve the driver partner experience.

Requirements

• MBA degree is preferred.
• 2 or more years of experience in operations management, analytics, or a strategic consulting background, with previous experience using data to drive business decisions.
• Experience managing P&L either in a single business unit or product vertical or in a general management capacity.
• Experience in managing a large team at a more senior level, to demonstrate the ability to administer a team effectively.
• Previous operations experience ideally from logistics, distribution, FMCG or internet marketplace businesses.
• Proven ongoing personal and professional development experience in previous job roles.
• Proficiency in using Microsoft Excel.
• Strong data-driven analytical skills, with familiarity with analysing and making decisions based on numbers.
• Comfort working in a fast-changing start-up environment as a fast learner.

A key member of the Bureau business, the Cluster Manager delivers sales targets across a network of currency exchange Bureau stores through regular store visits, compliance audits, and new business relationships. Collaborating across Store Managers, Sales Advisors, suppliers, and landlords, the Cluster Manager keeps stores fully staffed and compliant with Health and Safety, AML, and Security policies.

Functions

• Ensure the various Bureau teams achieve and exceed sales targets and objectives through the delivery of excellent customer service.
• Complete regular store visits across the region, completing store audits to ensure stores are fully compliant in all areas including Compliance, Security, and Health and Safety.
• Develop new business relationships to increase customer footfall and income to the stores and represent the business at necessary meetings.
• Take responsibility for local relationship management with suppliers, landlords and business partners as required.
• Recruit, develop, lead and manage a team of Store Managers and Sales Advisors, ensuring they maintain excellent standards of presentation and all staff are fully trained on all aspects of the role.
• Manage rotas and holiday planners, ensuring staffing levels reflect customer needs.
• Oversee all absence in the area, including holiday and sickness, ensuring it is reported appropriately and stores remain fully functional during trading hours.
• Deal professionally and knowledgeably with all customer complaints and queries, ensuring a satisfactory conclusion is reached.
• Complete thorough investigations on a timely basis as and when required, writing factual reports to document findings and drawing informed conclusions and recommendations.
• Ensure all acquired and new employees adhere to all company policies, including Health and Safety, AML and Security, and ensure all Bureau employees are fully briefed and educated on any changes in policies or procedures.
• Undertake marketing initiatives to promote the Bureaus and increase brand awareness.

Experience & Qualifications

• Demonstrated management or supervisory experience over multiple sites, ideally obtained in a cash handling environment.
• Experience within a retail sales environment and ability to drive and manage sales.
• Experience in managing all aspects of staff development, including recruitment and coaching.
• Proven track record of managing, motivating and leading a successful team in delivering exemplary service levels and achieving sales targets, backed by excellent customer service experience.
• Proven track record as an effective leader with the ability to manage, motivate and develop a team.
• Experience with foreign currencies is helpful.
• Commitment to deliver first-class customer service, coupled with the ability to coach and support others to achieve and maintain this.
• Willingness to work in a sales-oriented environment, with enthusiasm for Retail.
• Excellent communication skills and confidence interacting with all internal and external customers.
• Ability to work as a flexible team player.
• Good business acumen and an eye for detail, with a numerate approach.
• Willingness to travel regularly, up to 5 days per week, between locations.

Reliable order management, export, and transport service levels depend on the Cluster Manager, who leads the team, assigns work by skills and availability, and plans capacity against backlogs. Based within the order management function, the Cluster Manager works with Business and Service Units and Forwarders while building a Lean culture and handling change and conflict in the team.

Accountabilities

• Provide guidance and assign the tasks and responsibilities to team members according to skills and availability.
• Monitor the performance of the team, ensuring it meets the agreed Service Level with Business and Service Units and Forwarders.
• Ensure operational compliance with all regulatory and internal/external guidelines and support audit activities.
• Ensure efficient and effective working interfaces between the team and contact persons in Business and Service Units.
• Participate actively in the hiring process and the hiring of team resources.
• Plan team capacity and backup planning, assign team work accordingly, and address potential bottlenecks and backlogs proactively.
• Manage and rate employee performance, motivate and develop team members, arrange orientation programs, and work out development planning.
• Manage change and conflict in the team, implementing corrective measures and solutions.
• Share and build on Lean culture in the team for efficient service delivery.
• Support and initiate process improvement initiatives and related projects, being proactive and creative in contributing ideas for service improvement.

Technical Qualifications

• Master's degree in Business Administration, Economics, Sciences, or International Shipping.
• 5 or more years of solid experience in the business areas.
• 2 or more years of experience in People Management.
• Previous working experience in a Shared Service Center is desirable.
• Experience in project management would be an advantage.
• Good knowledge of Order Management, Export, Import, and Transport Activities and Business Guidelines.
• Familiarity with Export and Transport Management would be an advantage.
• Competence in change management.
• Working knowledge of SAP, with Module SD nice to have.
• Good knowledge of Excel, Word, Outlook, and PowerPoint.
• Strong leadership and coaching skills.
• Good analytical, problem-solving, and organizational skills.
• Excellent communication skills.
• Fluency in English, with German at a minimum B1 level, is nice to have.

As the Payroll Cluster Manager, this role owns day-to-day payroll processing, time and attendance, and post-payroll audits and reconciliations for a multi-country cluster. The payroll team relies on this work to keep third-party providers within agreed SLAs, maintain strong internal controls, and submit accurate returns to Government agencies on time.

Activities

• Manage day-to-day payroll processing for all countries in the cluster.
• Create country-specific procedures and policies to enhance and maintain effectiveness, such as SOPs, DTPs, and Work Instructions.
• Provide coaching and mentorship to payroll resources in the cluster to support a high-performance team environment.
• Set annual goals, develop effective career and development paths, encourage continuous learning, and recruit and hire staff as appropriate.
• Create and use metrics to benchmark performance and improve processes and team productivity, and plan and execute implementation of process improvement initiatives.
• Provide leadership and guidance on issue resolution, escalation management, and risk mitigation.
• Partner with internal cross-functional stakeholders to ensure that upstream and downstream processes are functioning properly, such as HR data maintenance and GL file posting.
• Manage third-party payroll providers against contractually agreed-upon SLAs and metrics.
• Provide subject matter expertise to the payroll team on regulations and practices related to payments, deductions, benefits, taxes, and garnishments or court orders globally.
• Support payroll projects and cross-functional projects with payroll dependency, and support auditors and legal authorities with the execution of required activities.
• Ensure adherence, monitor, remediate, and align compliance responsibilities with stakeholders, and manage, mitigate, and escalate risks on a timely basis.
• Ensure strong internal controls are in place to achieve adequate internal and external audit ratings.
• Ensure month-end, quarter-end, and year-end payroll returns are complete, accurate, and submitted to Government agencies in a timely manner.
• Own the annual payroll calendar, payroll elements, and year-end updates, communicating proactively to HR, management, and employees as appropriate.

Position Requirements

• A university degree or Bachelor's degree or equivalent is required.
• Global or in-country payroll certification is preferred.
• 8 or more years of prior experience in processing payroll is required.
• Experience leading payroll operations and managing third-party payroll providers and services is required.
• Experience in developing and improving payroll processes to maximize efficiency and deliver quality services is required.
• Prior experience with payroll processes, procedures, controls, regulations, and compliance is preferred.
• Prior experience in a multinational company or in a Service Center environment is preferred.
• Experience with Knowledge Management artifacts such as Desktop Procedures (DTPs) is preferred.
• Familiarity with leading third-party payroll providers, Kronos, Salesforce Service Cloud, and Workday is preferred.
• Strong analytical skills and strategic problem-solving are required.
• Ability to influence others, identify problems and recommend courses of action is preferred.
• Commitment to a high degree of confidentiality, data protection assurance, and conformity with company policies, procedures, external regulations and agencies is required.
• Proficiency in English is required.
• Fluency in languages specific to EMEA or the cluster countries is preferred.

Cluster Manager builds portfolio risk oversight for a retail consumer finance lending business, tracking approval rates, risk metrics, and SFDC underwriting rules to flag stress early. Success in the position means timely feedback to management and the Line Manager, close coordination with Business, Credit, RCU, Ops, and IT, and policies that keep the lending portfolio healthy.

Operational Focus

• Track the approval rate of respective products, report sudden spikes or decreases, identify root causes, and propose actions.
• Perform process and system audits to ensure all rules configured in SFDC are performing as expected, and report issues identified and track them for closure or resolution.
• Execute reports on SFDC Datamart to identify any issues related to incorrect system behavior, such as a case approved by the system which should be rejected as per Policy.
• Prepare MIS and Dashboards on Risk and TTD metrics at predefined intervals.
• Monitor risk metrics such as FEMI, Bkt0 Bounce, TPD %, and MOB 30+ LTS, and highlight any stress or trends as part of portfolio risk monitoring and management.
• Provide timely feedback to management on portfolio trends and policy amendments if required, and propose policies and processes for portfolio risk management.
• Assist in UAT and monitoring of enhancements production movement, and report issues identified.
• Coordinate with RCU for any field-level investigation or action required.
• Interact routinely with stakeholders (Business, Credit, RCU, Ops and IT), track and close minuted items, and document the Policy framework and circulate it to stakeholders.
• Implement policy framework parameters in SFDC, such as Risk Pool, Dealer and EWS mapping, maintain the updated list in SFDC for Negative areas and OGL, and execute Dealer mapping and surrogate mapping at defined intervals.
• Resolve issues and system errors highlighted by the Sales Front Line Team and assist the Sales Team to resolve cases stuck in 'New / Pending' stage.
• Amend policy and implement agreed policies on SFDC, Finnone and Datamart through underwriting and line assignment rules.

Knowledge Skills & Abilities

• 2 years of experience in lending business, with specific experience in retail consumer finance.
• Good fundamental understanding of risk parameters and portfolio management.
• Proficiency in data analytics, understanding and processing data to arrive at meaningful risk metrics and relevance to portfolio conditions.
• Basic knowledge of IT and system skills.
• Excellent proficiency in Excel and PowerPoint.
• Willingness to travel for market visits.

The Cluster Manager oversees regional sales, leading Area Sales Managers to exceed business targets for Incremental AR and Renewals while keeping collections and portfolio quality under control. Reporting to the regional business, the Cluster Manager engages Operations and Risk teams and builds a compliant sales culture that grows acquisitions and profitability across locations.

Key Deliverables

• Achieve and exceed business goals and targets, mainly Incremental AR and Renewals, and decide and implement region-specific innovative strategies to meet business targets.
• Handle a team of Area Sales Managers who are responsible for direct business.
• Create a strong and compliant sales culture to drive acquisitions, profitability, and employee development.
• Manage and support the effective deployment of the team of sales professionals with respect to the geographical area, exploring new markets and allocating resources to the most profitable opportunities.
• Identify the need for sales training by analyzing changing market trends and channel deployment.
• Ensure implementation of promotional plans and contests and suggest new and innovative promotion plans for the area of work.
• Recruit and retain high performers.
• Ensure that Goals, PMS discussions, Development Plan discussions, ongoing coaching and feedback, and skip-level meetings are done on time and in an effective manner.
• Ensure the highest levels of employee relationship, motivation, and engagement to drive high levels of employee satisfaction.
• Engage Operations and Risk teams effectively to understand and contribute to overall processes and profitability across locations.
• Manage Collections for the region and ensure portfolio quality is maintained.

Professional Experience

• MBA with 3 to 4 years of experience, or a graduate with 5 to 6 years of experience.
• Prior relevant sales experience in managing relationships.
• Experience in handling a direct team.
• Demonstrated success and achievement orientation.
• Demonstrated ability to lead from the front.
• Strong knowledge of product, policies, and market.
• Excellent communication and relationship skills.
• Strong bias for action in a high-performance environment.
• Strong analytical skills to drive channel performance and profitability.
• Commitment to exceptionally high motivational levels as a self-starter.
• Willingness to take on extensive travelling.

Embedded within a multi-store retail network, the Cluster Manager oversees store operations across the region, pushing sales targets, KPIs, visual merchandising, stock levels, wage control, and shrinkage results. Working closely with Outlet Store Managers, Area Managers, and Support Office departments, the Cluster Manager develops store teams through coaching, training, and succession plans while keeping OH&S management compliant with legislation.

Areas of Ownership

• Ensure efficient operation of stores across the region to achieve optimal results in sales targets, KPIs, store presentation, visual merchandising, stock levels, wage control, and shrinkage.
• Motivate Outlet Store Managers to achieve optimal results in KPIs and added value targets across stores.
• Monitor store sales closely to achieve daily, weekly, monthly and yearly targets, acknowledging outstanding results and identifying any areas of missed opportunity.
• Manage wage costs across the region effectively to meet weekly wage targets and company rostering standards.
• Coach and mentor Store Managers to maintain high team morale and encourage the development of their store teams by ensuring training and succession plans are in place.
• Train Area Managers to understand and enhance their skills in the recruitment and selection of team members in line with their store needs and skill gaps, as well as the implementation of regular performance reviews.
• Ensure efficient OH&S management and adhere to state and national OH&S legislation.

Background & Experience

• 2 or more years of Senior Store Manager experience or Cluster experience in a retail environment.
• Proven track record in driving sales and KPIs, with the ability to think strategically to identify missed opportunities.
• Experience with stock control and visual merchandising, backed by a sound operational and strategic skill set.
• Experience with effectively managing a roster and wage control.
• Commitment to leading and inspiring a team to succeed.
• Ability to build strong professional relationships with Support Office departments.