• Efficiently manage the relationship/interaction of the approved staffing desk suppliers and managers
• Coach and counsel suppliers as needed in a manner that yields collaboration, improved supplier performance, and satisfactory RS delivery and mitigate risk.
• Coordinate and deliver Supplier Forum
• Rate Negotiation with vendors on clients behalf
• Identify process efficiencies and recommend implementation to the Program Manager
• Resolve and follow through, in a timely manner, all issues related to the worker, manager, and staffing agency.
• Assume ownership for program-related projects and deliver within defined timelines
• Manage the resolution of any serious or complex issues that may jeopardize RS’s position with the client or staffing supplier, or issues that require involvement, utilizing the PM or other internal partners for support.
• Create reports for the SAMs Team for Fills, Quality and Cost Savings
• Lead biweekly/weekly Supplier Calls
• Deliver high standards of customer service to any client or lead work with to help build the reputation of team

Skills: Supplier Relationship Management, Performance Coaching, Forum Coordination, Rate Negotiation, Process Improvement, Issue Resolution, Project Management, Reporting and Communication

• Lead a team of 7 to12 client service team representatives responsible for delivering exceptional, proactive service to valued client relationships
• Build an intentional, purposive relationship with financial advisors, consistently requesting feedback on client service teammates and overall service levels
• Knowledgeable with industry practices and developments
• Assist client service team representatives and financial advisors with complex issues and projects including client-related assignments, projects, and inquiries
• Sets expectations for client service team representatives to monitor metrics and service standards
• Contributes to initiatives supporting and advancing the overall client experience
• Inspire, mentor, and foster growth with client service representatives to achieve professional development
• Shares ideas and awareness regarding client matters with peers and colleagues to contribute to company initiatives and to maintain a focus on continuous improvement
• Encourage collaboration with colleagues within and outside of the client service department to cultivate a spirit of teamwork and partnership

Skills: Team Leadership, Relationship Building, Industry Knowledge, Complex Problem Solving, Performance Monitoring, Client Experience Enhancement, Mentoring and Coaching, Cross-Departmental Collaboration

• Work closely with the Manager of Purchasing, buyers, and the entire Operations Team 
• Ensure a streamlined approach to contracts and supplier management processes.
• Focus on terms and conditions, procurement cycle management, contract lifecycle management
• Initiating and implementing continuous improvement initiatives
• Supporting the Manager of Purchasing.
• Plan, schedule and develop all contract documentation strategies.
• Establish sourcing strategies, support the development of scope of work and evaluation plans including proposal questions.
• Add new contacts and log cloud support cases and emails in Salesforce. 
• Perform co-employment training for end-users
• Manage team goals and objectives
• Review back valuations and withdrawn stock databases at an agreed frequency, identify potential leads, prepare call out lists and make contact with leads

Skills: Supplier and Contract Management, Procurement Strategy Development, Continuous Improvement Initiatives, Salesforce Proficiency, Co-employment Training, Team Management, Data Analysis, Lead Generation and Engagement

• Work with onsite RPO's specifically - maintain good relationships and track them to secure new positions
• Support cross-selling to RPOs of the full range of service offerings (risk, compliance, HR, change, IT, etc)
• Act as a point of contact for all RPO issues and implement and manage agreed RPO standards of business across all areas of McGregor Boyall
• Attending PSL reviews and briefing calls
• Admin - spreadsheets and reports
• Responsible for filtering roles out to the relevant consultants in the business
• Ensuring consultants are working on the roles and sending CV's within the right timeframes
• First point of contact for any issues and gathering feedback from clients
• Relationship management is the number one thing, but we would also like someone proactive and inquisitive who can ask questions and ensure are making the most out of each client and fulfilling maximum potential
• Establish the potential client’s circumstances and requirements and convert as many as possible into valuation appointments

Skills: Relationship Management, Cross-Selling, RPO Standards Implementation, Meeting Coordination, Administrative Proficiency, Task Delegation, Time Management, Client Engagement and Feedback

• Complete delivery ownership of assigned accounts and projects
• Leading critical, high profile, and large scale projects with typical sampling requirements or setups, large scales projects, including multiple methodologies, partner mix, social media, etc.
• Coordinate and troubleshoot (as necessary) with the vendors and delivery teams 
• Facilitate quality and time-bound delivery to manage client expectations with proposed alternative solutions
• Direct, supervise and mentor a team and allocate project tasks across the team
• Drive the implementation of process improvements and enforce compliance.
• First level of escalation for all delivery related concerns for designated clients and account sales Responsible for project/account reconciliation/review and any requisite follow-ups in conjunction with sales
• Responsible for creating client preference sheet/s and knowledge database for requisite training or transitions
• Consult Project Managers, Sales, vendor management team on sampling/data collection best practices, sample planning, targeting, pre-screening, etc.
• Maintain productive relationships with all internal teams including Operations, Sales and Vendor Management

Skills: Project Management, Vendor Coordination, Quality Assurance, Team Leadership, Process Improvement, Client Relationship Management, Account Reconciliation, Cross-Functional Collaboration

• Ability to adapt to changes in business requirements.
• Ability to respond to incidents, escalations, and exceptions in a professional manner.
• Enterprise client experience  
• Experience in enterprise marketing automation, email marketing, and/or digital marketing industries
• Ability to collaborate with internal teams, including Experience Management, Strategy, Support, Product, Engineering, Sales
• Experience in working with RPO-managed end-user clients from an agency perspective beneficial 
• Experience working in a reputable recruitment consultancy/agency
• Good BD and networking experience within existing accounts
• Ability to complete continuing education requirements 
• Ability to communicate clearly both verbally and in writing.

Qualifications: BA in Economics with 3 years of Experience

• Strong analytical and problem-solving skills
• Ability to synthesize information and communicate insights effectively
• Excellent written and oral presentation skills
• Strong organization, with high attention to detail 
• Ability to keep track of both the high-level progress and the small details
• A team-oriented mindset, thriving in an environment that’s collaborative and celebrates change
• A drive to work hard and a plan for how can refresh/recharge while working in a startup
• Customer service and relationship management skills.
• Understanding of how to provide exceptional customer service and how to develop relationships
• Ability to apply new knowledge and effectively communicate and pass on this knowledge

Qualifications: BA in Public Relations with 4 years of Experience

• Financial Services experience specifically Asset Management, Retirement Funds and Unit Trust Offshore experience – advantage
• Call Centre experience (Financial Services) 
• Excellent business writing skills
• Able to work in a highly pressurized environment
• Able to deal with high volumes of queries and deliver in a quick turnaround time
• Strong client service ethic
• Excellent interpersonal skills with the ability to communicate at various levels
• Ability to solve problems
• Ability to work in and contribute to a team Tenacious
• Enthusiasm for and ability to learn and understand new technologies

Qualifications: BA in Marketing with 2 years of Experience

• Good familiarity with scripting and interpreted languages such as BASH, Python, etc.
• Comfortable working on a Linux and/or Windows-based environment
• Familiarity with project development software such as Jira, Confluence, etc.
• Demonstrable experience installing enterprise applications
• Experience with WebLogic, WebSphere, JBOSS, IIS, or other Application Servers
• Good knowledge of application deployment platforms & architectures such as Docker, Virtual Machines, PaaS
• Understanding of software security, e.g. OWASP Top 10, SANS Top 25
• A high level of fluency in English is mandatory (multi-lingual is an advantage)
• Compliance standards knowledge (PCI, SOX, HIPAA) 
• Very strong analysis, communication, and documentation skills

Qualifications: BA in Communications with 5 years of Experience

• Financial services industry experience
• Strong customer service and relationship management skills
• A high level of computer literacy
• Strong written & verbal communication skills
• Strong time management skills and ability to multi-task
• Strong problem-solving skills
• Very strong demonstrable organizational skills
• Very strong diagnostic and troubleshooting skills
• Highly self-motivated and good team player
• Calm and professional working manner

Qualifications: BA in Business Administration with 3 years of Experience