Client Reporting Analyst Job Description

Regulatory deadlines under frameworks like FCA COBs, MiFID II, and CASS define the tempo of client reporting in asset management, and when that tempo breaks, investors receive inaccurate statements, custodians face compliance exposure, and relationship managers lose the data they need to advise clients. The Client Reporting Analyst is the operational anchor who prevents that outcome, owning the production, validation, and distribution of periodic statements, portfolio review packs, and performance reports across a firm's book of managed accounts. This is not a passive production function. The analyst interprets data from equity, fixed income, and derivative portfolios, translates business requirements into reporting logic, and continuously improves the processes that keep output accurate under peak-load conditions.

The mandate of the Client Reporting Analyst is to ensure that every investor-facing report, from custody statements and contract notes to cost-and-charges disclosures, is accurate, compliant, and delivered on schedule against contractual service level agreements. Sitting within an investment operations or wealth services team, the analyst partners with relationship managers, portfolio construction specialists, and technology groups to resolve data issues, manage reporting workflows across multiple account types, and serve as a subject matter resource on reporting obligations for the business.

Career Impact: Developing deep expertise in MiFID II investor disclosure requirements and multi-asset portfolio data positions you for senior operations, compliance, or client solutions roles within asset management.

Business Impact: The accuracy of the statements this analyst produces directly determines whether wealth clients, institutional investors, and regulators receive information they can act on - errors here carry both financial and regulatory consequences for the firm.

Growth Opportunity: Exposure to discretionary and advisory portfolio structures, combined with hands-on experience in process automation and quality assurance frameworks, broadens the analyst's path toward operations leadership or product ownership in reporting technology.

• Produce daily, weekly, monthly, and quarterly client reports, including periodic statements, custody outputs, and portfolio review packs, to contractual deadlines.
• Validate report data against source systems to ensure accuracy of financial calculations, asset classifications, and regulatory disclosures before distribution.
• Own incident and request queues, investigating and resolving client-reported data issues promptly while communicating status to relationship managers and operations partners.
• Design and implement quality assurance procedures that support consistent, auditable reporting output across all account types in the serviced book.
• Partner with technology and portfolio construction teams to specify requirements for reporting enhancements, regression test system upgrades, and support automation initiatives.
• Monitor the reporting portfolio for process inefficiencies and recommend standardization or automation improvements to reduce manual intervention and operational risk.
• Train new team members on reporting procedures, templates, and regulatory requirements, maintaining up-to-date process documentation for all workflows.
• Serve as a subject matter resource on client reporting obligations, fielding queries from relationship management, compliance, and senior stakeholders across the firm.

• Bachelor's degree in Finance, Economics, Business, Accounting, or a related field, or equivalent work experience.
• 2 or more years of experience in financial services operations or client reporting, with exposure to investment lifecycle processes and asset class fundamentals.
• Knowledge of investor reporting regulatory frameworks, including requirements governing periodic statements, cost disclosures, and client communications in managed account environments.
• Demonstrated ability to work with high-volume data sets while maintaining precision, catching calculation errors, and escalating data integrity issues appropriately.
• Strong proficiency in spreadsheet applications, including pivot tables, formula construction, and data manipulation for report production and reconciliation.
• Effective written and verbal communication skills, with the ability to explain data issues and report logic clearly to both technical and non-technical stakeholders.
• Proven ability to manage multiple reporting deadlines simultaneously, prioritize under time pressure, and adapt when requirements shift at peak periods.
• Experience contributing to process documentation, quality control procedures, or workflow standardization initiatives within an operations team.

• Knowledge of security types across equity, fixed income, and derivative instruments, and familiarity with global securities processing and industry-standard settlement formats.
• Experience with data extraction, transformation, or scripting methods used to automate report production or validate source data.
• Progress toward or completion of a CFA designation or relevant financial services certification demonstrating commitment to investment industry knowledge.
• Background in contact center or custody operations environments handling large report portfolios with multiple internal and external stakeholder groups.

• On-time report delivery rate, measured against contractual SLA deadlines across all periodic and ad hoc output.
• Report error rate per distribution cycle, tracking data accuracy before and after QA validation steps.
• Mean time to resolution for client-raised incidents and data queries, reflecting operational responsiveness.
• Volume of process improvement initiatives completed, quantified by reduction in manual steps or production hours saved.
• Regulatory submission accuracy rate for MiFID II cost-and-charges and periodic disclosures, measured by exception count per period.
• Typical tools: Spreadsheet and reporting applications (commonly Excel, PowerPoint); BI platforms (commonly Tableau, MicroStrategy); query languages (commonly SQL).

• Base Salary Range: $60,000 to $85,000 annually, depending on experience and market
• Bonus: Annual discretionary bonus, typically 5% to 15% of base salary
• Equity: Not standard at this level; may be available at senior firms
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus standard US holidays
• Common Perks: Professional development stipend, CFA exam support, hybrid work arrangements

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including verification of employment history and, where applicable, credit history consistent with financial services regulatory requirements, is a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Client Reporting Analyst owns the development and maintenance of MicroStrategy and Tableau reporting solutions, translating business requirements into technical specifications and building ETL pipelines that support BI reports, dashboards, and self-serve analytics. Working with business stakeholders and data engineering teams, the analyst shapes a consolidated reporting environment that delivers actionable insights across financial services operations.

Key Responsibilities

• Interface with business stakeholders and translate business requirements into technical specifications.
• Develop and maintain innovative reports, dashboards, and scorecards using MicroStrategy's latest technology.
• Analyze disparate database sources, including relational structures, dimensional data models, and cubes.
• Develop and maintain database objects and ETL to support data preparation for BI reports, dashboards, scorecards, and Self-Serve analytic capabilities.
• Help drive efficient yet robust reporting solutions that will help drive report consolidation and provide more self-serve opportunities.

Required Qualifications

• Bachelor's Degree in Statistics, Finance, Computer Science, Information Systems, Mathematics, Engineering, or an analytical field, or equivalent experience.
• Certified MicroStrategy Architect or other MicroStrategy Certification.
• 5+ years of experience leading end-to-end BI solutions including requirements gathering, sourcing, transformation, and reporting, with 5+ years in data analysis and reporting.
• Experience in financial services with emphasis on business insights and data/financial analysis, with specific experience with card services.
• Advanced proficiency using SAS/SQL query language to access Teradata/SQL Server databases, with experience in database design and ETL processes.
• 3+ years of MicroStrategy developer or Tableau experience, with hands-on experience designing data models and data transformation workflows.
• Experience with Alteryx, Hadoop, Impala, HIVE SQL, SQL Server stored procedures, and JAMS/Autosys schedulers.
• Excellent verbal and written communication skills.
• Positive, highly motivated, innovative self-starter with strong ownership and the ability to manage varied priorities.

Embedded within a large-scale operations environment supporting over 12,000 portal users and 250 active reports, the Client Reporting Analyst leads the design, development, and implementation of reporting solutions that translate complex business needs into technical requirements and enhanced data visualization. Working closely with technology teams, data warehousing partners, and more than 30 reporting analysts, this role delivers Business Intelligence innovation and maintains the risk management controls that keep reporting output accurate and reliable.

Core Functions

• Design, develop, and implement reporting solutions using complex data, systems, and tools in an operations environment of +12,000 portal users, +250 active reports, and +100 new annual requests.
• Become a subject matter expert and act as liaison between line of business and technology teams, turning business needs into reporting and technical requirements, ensuring data components and calculations are accurately built and maintained.
• Monitor and resolve production and data problems, with a focus on urgency, root cause understanding, and communicating statuses to various partners.
• Monitor the data reporting portfolio and identify, design, and implement enhanced data visualization solutions.
• Partner with +30 reporting analysts, cultivating a healthy team culture.
• Support the reporting intake tool, portal reports with ongoing re-certification, and data integration and quality procedures.
• Design and influence Business Intelligence innovation through creative reporting views.
• Maintain a strong risk management framework and control processes.

Qualifications & Experience

• Experience in contact centers or large-scale operations environment, with demonstrated analytical experience utilizing SAS and data analytics modeling.
• Experience in designing and implementing complex Tableau reports, dashboards, and visualizations aligned to business case requirements.
• Experience with data reporting tools, including Hadoop, SQL, Tableau, MicroStrategy, C-Cube, NICE, Genesys, Avaya, and SharePoint.
• Experience working with multiple technology and data warehousing teams using both Waterfall and Agile methodologies.
• Advanced technical, analytical, and problem-solving skills with financial services business acumen and contact center technologies experience including CCAT, MCCA, and CCVT.
• Strong Microsoft Office skills, including Visio, Excel, and PowerPoint.
• Process improvement expertise and Six Sigma certification.
• Strong interpersonal skills to interact with a broad range of stakeholders, with a positive culture of reward and recognition.

Reporting to the line manager, the Client Reporting Analyst manages end-to-end delivery of client reporting, including Periodic and Custody Statements, Contract Notes, Costs and Charges reports, and Tax packs within a Global Wealth Services environment. Partnering with Performance Reporting, Relationship Management, Client Services, and Technology Support teams, this role ensures every client statement meets regulatory deadlines, service level agreements, and the highest standards of accuracy.

Primary Duties

• Manage the end-to-end process for client reporting delivery, including Client Periodic and Custody Statements, Contract Notes, Costs and Charges reports, Client Income and Disposal reports, and Tax packs.
• Take control of situations and ensure that each client experience is superior while adhering to regulatory deadlines and contractual service level agreements.
• Take ownership of incidents and requests raised by clients and fulfil and resolve those promptly while maintaining the highest level of client service.
• Work with the team on identifying, defining and implementing Quality Assurance processes used to support the client reporting processes within the Global Wealth Services offering.
• Participate in or manage reporting projects and other tasks assigned by line manager and seek to complete these within the expected timescales.
• Develop a comprehensive understanding of the functional capabilities and the mitigations contained within the client reporting processing solution.
• Act as a point of contact and subject matter expert, regularly building knowledge and fielding queries on client reporting within the team and wider organization.
• Proactively suggest innovations and modifications in line with industry requirements and corporate objectives to improve operational processes, systems, policies, and procedures.
• Actively participate in the regression and targeted testing of all technology upgrades.
• Establish and maintain excellent working relationships with clients and key internal stakeholders, including Performance Reporting, Relationship Management, Client Services, and Technology Support teams.

Skills & Qualifications

• Strong academic background, preferably in Economics or Finance, or equivalent.
• Finance services experience required, with Asset Management or Custodian preferred.
• Knowledge of FCA COBs, CASS, and MIFID regulatory requirements associated with investor reporting, as well as security types including equity, fixed income, and derivative instruments.
• Knowledge of global securities processing, participants, and industry standard formats and requirements is desirable.
• Good MS Excel skills, specifically manipulating data using pivots, formulas, and chart building.
• Comfort working with high-volume data.
• Good communication, interpersonal, and presentation skills with ability to manage multiple stakeholders and respond to challenging deadlines.
• Team player with a positive attitude, proactive approach, investigation, and problem-solving skills.

Sitting at the intersection of client reporting and operational risk management, the Client Reporting Analyst produces daily, weekly, monthly, and quarterly complex reports using in-house applications and Microsoft Office while continuously evaluating processes for inefficiencies and recommending improvements. Operating across internal stakeholder groups and senior management, this role enables accurate, timely report delivery and supports automation and standardization initiatives that strengthen departmental controls.

Duties

• Produce regular daily, weekly, monthly, and quarterly complex reports using in-house applications and the Microsoft Office package.
• Ensure timely and accurate distribution of all deliverables, proactively communicating potential delays to clients.
• Build and maintain excellent working relationships across teams to deliver reporting according to client expectations.
• Build and maintain excellent working relationships with internal stakeholders, representing the team in front of senior managers across the firm and locations.
• Constantly evaluate systems, processes, and procedures for inefficiencies and make recommendations for improvement.
• Complete various efficiency and capacity-building initiatives, including automation and standardization efforts.
• Understand the risk environment within the department and promote risk awareness, assessment, and control.

Education & Experience

• BA/BS in business, finance, accounting, economics, or related field, with an MBA or CFA welcomed.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Experience working with VBA and/or Python for data retrieval and display purposes.
• Experience in team leadership and training structures would be an advantage.
• Exceptional written and verbal communication skills with an independent work ethic and willingness to contribute beyond the scope of one's role.
• Strong problem-solving skills with the ability to synthesize information, summarize issues, and suggest solutions, combined with a sharp control and risk mitigation mentality.
• Attention to detail, accuracy, and well-organized, with the ability to operate effectively under tight deadlines and a strong emphasis on appropriate prioritization.
• Ability and desire to work in a team environment.
• Flexibility in working hours required at peak reporting periods.

A key member of the Investment Management team, the Client Reporting Analyst delivers and supervises the production of Portfolio Review Packs used at client portfolio review meetings, maintaining procedures and continuously improving templates for design, content, and regulatory compliance. Collaborating across offices and with the Portfolio Construction team, this role ensures that high-quality client literature reaches relationship managers and clients on time and to standard.

Functions

• Produce Portfolio Review Packs for use at client portfolio review meetings.
• Supervise the PRP production process for the IM team in all offices, including updating key slides and data and sharing with other team members producing PRPs.
• Maintain the PRP procedures and escalate any PRP production issues within IM and Commercial as necessary.
• Train new team members on the PRP process.
• Continuously improve the PRP template as necessary, including design, style, content, and regulatory changes.
• Produce monthly management information on PRP volumes and lead times.
• Work with the Portfolio Construction team on technical changes and improvements to the PRP tool.
• Assist with the production of other Investment Management and marketing client literature as volumes permit.

Requirements

• Basic understanding of all major asset markets including equities, bonds, FX, commodities, and hedge funds.
• Working knowledge of the UK regulatory framework.
• Strong analytical skills with strong appreciation of DTP and design, and attention to detail.
• Competent in Microsoft Office programs, particularly Excel and PowerPoint.
• Good communication skills.

The accuracy and timeliness of client report distribution depend on the Client Reporting Analyst, who prepares reports across daily, weekly, monthly, and quarterly cycles by sourcing information from multiple applications and teams while adhering to the highest standards of accuracy and procedure. Based within a financial services operations setting, this role supports data testing, process documentation, and systems testing to ensure continuous delivery quality for internal offices and clients.

Accountabilities

• Prepare client reports based on defined frequency by sourcing reporting information from various applications and teams to distribute accurate reports within prescribed deadlines.
• Support in handling client queries appropriately and on time, including basic queries.
• Strictly adhere to policies and procedures while producing reports and completing work with the highest standards and accuracy.
• Assist in preparing and maintaining accurate and complete process documentation.
• Work on data testing of various items for new and current GCCP projects and assist project managers with issues pertaining to items tested.
• Assist local offices with systems testing or heavy production periods.
• Ensure the Team Lead and Manager are made aware of any items deemed necessary.

Experience & Qualifications

• 2-4 years of previous experience in the financial services industry with exposure to investment operations.
• Knowledge of financial industry fundamentals, asset classes, mutual fund framework, investment life cycle, and market participants.
• Strong knowledge of MS Suite, especially MS Excel.
• Effective team player with good interpersonal skills, attention to detail, flexibility, adaptability, and collaboration.
• Able to work independently and under direct supervision.
• Ability to work alternate shifts, evenings, and weekends as required.

As the Client Reporting Analyst, this role tracks and analyzes incoming client audit requests, leverages client data and systems to complete audits accurately, and serves as a subject matter expert on portfolio events and process improvement initiatives. The operations team relies on this work to build repeatable, risk-reduced processes, support technology automation efforts, and maintain the documentation standards that ensure all deliverables are completed on time and with full attention to detail.

Key Deliverables

• Track and analyze all incoming client paper audit requests and prioritize accordingly.
• Leverage client data and systems to accurately complete audits and ensure quality, timeliness, and accuracy of work.
• Participate actively as a subject matter expert or project manager in enhancing the portfolio event process, overseeing low-risk portfolio events, and any ad hoc projects.
• Partner with technology to automate business processes and provide training sessions to other departments and internal clients.
• Identify and discuss perceived gaps in operations and business processes and recommend improvements relative to risk and efficiencies.
• Monitor and update internal procedures and identify areas for documentation improvement while staying informed on industry developments.
• Contribute to building repeatable, consistent processes to reduce risk and ensure operational efficiency.
• Perform additional responsibilities as assigned and maintain a commitment to quality and attention to detail, ensuring all work is completed accurately and on time.

Professional Experience

• Minimum 1 year of related professional work experience with demonstrated experience in project management and process improvement.
• Interest in learning about financial markets and the investment management industry.
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint.
• Outstanding analytical and problem-solving skills, both quantitative and qualitative.
• Outstanding relationship-building skills.
• Strong interpersonal, organizational, and time management skills.
• Excellent written and oral communication skills and great attention to detail.
• Client service mindset with a strong sense of urgency.
• Ability to thrive in a fast-paced environment with frequent shifts in priorities, and commitment to the organization's culture and values.

Client Reporting Analyst delivers the development and analysis of contractual customer reports, performance guarantee metrics, and data management for an assigned book of business, using PL/SQL, Qlik, and MS Excel to evaluate financial, utilization, clinical, and operational metrics against contractual standards. The work directly supports the Strategic Business Operations team and cross-functional workgroups, reporting to the Director of Operations Finance and Reporting to drive data integrity, billing accuracy, and continuous quality improvement across the organization.

Role Responsibilities

• Develop, analyze, and evaluate key performance metrics including financial, utilization, clinical, and operational metrics relative to contractual expectations and general performance standards.
• Analyze data including eligibility, incentive data, and operational data using PL/SQL, Qlik, and MS Excel.
• Actively participate with and support the Account Team and matrix team members in the identification and analysis of data issues in support of continuous data integrity validation and quality improvement processes.
• Support fellow finance and reporting team members through sharing of subject matter expertise, past experiences, and general guidance regarding how to add value through financial support.
• Oversee and direct the quality assurance review of monthly activity reports, including validation of results.
• Provide support to the implementation process of new contracts and the migration of existing contracts to the end-state reporting environment.
• Produce and oversee production of monthly billing and reconciliation reports, analyzing drivers of variances from period to period to ensure the integrity and accuracy of customer invoices.
• Perform other tasks in support of specific internal and external customer requests and for the continual enhancement of the customer relationship, including ad-hoc analyses and project workgroups.

Background & Experience

• Bachelor's degree required.
• 3+ years of Analyst experience or similar experience, with technical program experience.
• Experience with Jira and Confluence is a plus.
• Proficiency in PL/SQL, Qlik, and MS Excel.
• Self-starter capable of adapting to meet fast-paced and changing business needs.
• Exceptional organizational, interpersonal, communication, and documentation skills.
• Ability to function in a highly collaborative, team-oriented, results-based environment and work effectively with all levels of management.