CLAIMS CLERK RESUME EXAMPLE
Updated: Aug 11, 2024 - The Claims Clerk is responsible for preparing and submitting EU VAT reclaims, adhering to specific country rules and regulations, and ensuring documentation is properly requested and filed in accordance with company policies. This role involves frequent interaction with VAT offices to manage queries, rejections, and appeals, and requires maintaining communication with various internal and external bodies to meet operational targets. Additionally, this position supports all departments by providing VAT updates, processing data with high confidentiality, and ensuring compliance with VAT regulations in all transactions.
Tips for Claims Clerk Skills and Responsibilities on a Resume
1. Claims Clerk, United Healthcare Corp., Atlanta, GA
Job Summary:
- Perform alphabetical and numeric filing of claims in accordance with established procedures.
- Open, date stamp, sort, count, and deliver incoming mail.
- Process outgoing mail, including overnight and special delivery letters and packages.
- Attach correspondence to completed scanned files.
- Key claims information into the system (indexing).
- Assist with envelope stuffing and mailing.
- Provide backup responsibilities for a receptionist position.
- Assist management in resolving raised client issues
- File documents according to supervisory direction
- Enter or key information into a computer for the Claims function
- Distribute documents to the appropriate personnel
Skills on Resume:
- Organizational Skills (Soft Skills)
- Attention to Detail (Soft Skills)
- Time Management (Soft Skills)
- Technical Proficiency (Hard Skills)
- Communication Skills (Soft Skills)
- Problem-Solving Abilities (Soft Skills)
- Teamwork and Collaboration (Soft Skills)
- Adaptability and Flexibility (Soft Skills)
2. Claims Clerk, Progressive Claims Solutions, Portland, OR
Job Summary:
- Prepare and submit the EU VAT Reclaims in line with country rules and regulations.
- Ensuring all Claim Documentation is requested from both clients and VAT offices.
- Filing and storing of Claim Documents in line with company policy.
- Dealing with VAT offices in relation to queries, rejections, appeals and any other issues that may arise.
- Assessing Pending VAT to identify claims that meet quarterly and yearly VAT thresholds.
- Dealing with queries/questions from both internal and external bodies.
- Interact with other colleagues/departments with regards to projects, new clients, and general communications.
- Ensure that weekly/monthly/quarterly targets are met.
- Dealing with Supplier issues to ensure that all invoices are issued in line with VAT office rules and regulations.
- Supporting all departments by providing VAT updates and raising issues that arise from claim rejections
- Carrying out operations, using policies and procedures and detailing necessary revisions
- Processing customer and account source documents, reviewing data and detecting deficiencies
- Handling materials containing highly confidential information
Skills on Resume:
- Knowledge of EU VAT Regulations (Hard Skills)
- Documentation Management (Hard Skills)
- Communication Skills (Soft Skills)
- Analytical Skills (Hard Skills)
- Problem-Solving Abilities (Soft Skills)
- Project Management (Soft Skills)
- Target Achievement (Hard Skills)
- Compliance and Policy Adherence (Hard Skills)
3. Claims Clerk, Metropolitan Insurance Services, Chicago, IL
Job Summary:
- Set up all claim assignments that come into the company.
- Look through material sent in on a new claim and be able to pick out the correct information to set up the assignment.
- Recorded telephone, claims, etc must be correct.
- Handle phone calls but answering the phone is not a predominant part of the job.
- Handle a high volume of emails coming in, both from clients and internally.
- Review adjuster claim reports, proofing, editing, and ensuring all is in order prior to bundling the report with enclosures and sending it off to clients within the claims program.
- Errors will reflect poorly on the company and could affect their business.
- Live in close enough proximity to Sandy Springs to be able to reliably report to work daily.
- Acting in accordance with data program techniques and procedures to ensure data entry requirements are met
- Providing support for data entry and additional administrative tasks
- Gathering, sorting, and prioritizing data for computer entry
Skills on Resume:
- Attention to Detail (Hard Skills)
- Organizational Skills (Hard Skills)
- Communication Skills (Soft Skills)
- Proofreading and Editing (Hard Skills)
- Data Entry Accuracy (Hard Skills)
- Problem-Solving Skills (Hard Skills)
- Adaptability (Soft Skills)
- Location Proximity (Hard Skills)
Resume Standards 2026
Lamwork's key guidelines and best practices for writing a professional, ATS-friendly resume.
1. Contact Information
Name, phone number, professional email, LinkedIn, portfolio (if applicable)
2. Professional Summary (2-3 lines)
Role + years of experience + key strengths
3. Work Experience
Title + company + dates
Bullet points: action verbs + metrics + impact
Add context (what/why) when needed
Not recommended: Increased sales by 20%
Recommended: Increased B2B sales by 20% by optimizing outreach strategy
4. Skills
Hard skills only + match job description keywords (ATS)
5. Education
Degree, school, year (GPA if strong)
6. Projects (if relevant)
Name + tools + outcomes
7. Format
0-5 years: 1 page
5-10 years: up to 2 pages
Clean font, no photo, no personal details
8. ATS Optimization
Use exact keywords from the job description
Avoid tables or columns
Example:
Job says "Data Analysis" -> use "Data Analysis"
Do not change it to "Analyzing Data"
9. Do Not Include
Photo, age, gender, full address, references
10. Final Check
No typos, consistent verb tense, tailored for each job
File name: FirstName_LastName_Resume.pdf
Editorial Process and Content Quality
This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.
Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.
All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.
Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.
Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.
Learn more about our editorial standards.