CISCO VOICE ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Nov 19, 2024 - The Cisco Voice Engineer role requires extensive knowledge in configuring and supporting technologies like SIP Trunks, PRI circuits, and Cisco CUBE devices. This position demands flexibility to work beyond regular hours, providing on-call support to address critical issues. With strong problem-solving abilities, excellent customer service skills, and effective communication across all organizational levels, the ideal candidate should also have experience with Calabrio or similar workforce management software and possess QoS expertise in LAN and WAN environments.

Essential Hard and Soft Skills for a Standout Cisco Voice Engineer Resume
  • VoIP Expertise
  • Cisco Proficiency
  • Network Setup
  • QoS Management
  • Call Management Software
  • RTMT Usage
  • Security Implementation
  • LAN/WAN Knowledge
  • Protocol Familiarity
  • Diagnostic Skills
  • Problem Solving
  • Effective Communication
  • Customer Support
  • Flexible Response
  • Analytical Skills
  • Detail Oriented
  • Time Management
  • Teamwork
  • Quick Learning
  • Leadership Skills

Summary of Cisco Voice Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Expert knowledge of Global Dial Pad System.
  • Knowledge of Avaya PBX System
  • Knowledge of Siemens PBX System.
  • Knowledge of Swisscom mobile portal.
  • Expert knowledge in planning and designing Cisco unified Communications network
  • Expert knowledge of Cisco Session Management platform (SME)
  • Expert knowledge in Session Border Controller (SBC) technology for voice routing.
  • Knowledge of UCS and virtualization technologies
  • Excellent ITIL Knowledge – Incident, Change, Configuration, Problem Management
  • Excellent Problem analysis and resolution skills.
  • Must understand connecting VoIP systems in a multi-location environment

2. BS in Information Technology with 5 years of Experience

  • In-depth knowledge of Microsoft Teams and, skype for Business, Lync products.
  • Knowledge of creating voice routing and team’s policies.
  • Knowledge of Skype for Business hybrid deployments.
  • Knowledge of updating the Lync and skype for business Cumulative updates.
  • Experience with implementation and migration to cloud voice solutions.
  • Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365
  • Experience integrating Skype for Business with other unified communications systems (chat, media, video, voice)
  • Experience in migrating from previous versions ( Lync ,Skype ) to Current version ( Teams )
  • Strong analytical skills, able to assess and solve issues in a high-pressure environment.
  • Experience working within and managing a Cisco VoIP environment, specifically with CUCM, Unity, Cisco IVR
  • Experience in a multi-site organization working in a large Cisco voice environment with 900+ users

3. BS in Electrical Engineering with 4 years of Experience

  • Experience in Cisco Voice/Collaboration Solutions, and 3rd party vendor such as: CUCM, CUC, UCCX, Cisco Finesse, IM&P (OS version 9.0 to later), etc, Zoom, Poly.
  • Understanding of Cisco Expressways C and E (x8.7, x8.10, x12.5 to later) for Jabber MRA and Cisco Edge Audio.
  • Strong understanding of various Protocols & Technologies: SIP, H.323, MGCP, SCCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, POE, OSI Model
  • Experience with voice and video solutions, Cisco CUCM, voice gateways, SIP Protocol, video devices, Webex on Prem.
  • Knowledge of tools such as: Putty, MT Putty, SecureCRT, Wireshark, RTMT, etc.
  • Background knowledge of Cisco Voice Routers and CUBEs (ISR 4000, 4300 and 4400 series), as well as TSHOOT analysis.
  • Good knowledge of LAN/WAN, Routing, Switching, VLAN, VTP,
  • Must possess strong analytical and problem-solving skills and be organized
  • Should have a team-oriented attitude, solid interpersonal skills and be self-driven
  • Rotational or on-call support will be required
  • Cisco Webex Control Hub & Variphy Call Reporting Tool is a plus
  • Having Cisco Certified Network Professional (Voice) {CCVP}, Cisco Certified Network Associate (Voice), Cisco Certified Network Associate is an asset

4. BS in Network Engineering with 7 years of Experience

  • Hands-on Cisco CUCM, Unity and CER troubleshooting experience
  • Extensive knowledge of VoIP (SIP, ILBC, RTP, TFTP and related Protocols) and their performance from the edge through the core of the network
  • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits
  • Excellent computer skills including WIN2k and Unix.
  • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
  • Ability to manage multiple projects simultaneously, including resources, priorities, and timelines.
  • Knowledgeable with routing protocols (RIP, OSPF, BGP)
  • Industry certifications i.e. CCNA Voice, CCNP Voice, CCVP, CCIE R&S or CCIE Voice

5. BS in Telecommunications Engineering with 6 years of Experience

  • Detailed working knowledge configuring, supporting, upgrading the following technologies
  • Ability to support working outside of normal business hours to provide after hour or on-call support when necessary to solve high profile incidents/problems.
  • Highly innovative problem solver with strong analytical and customer service abilities required.
  • Ability to communicate and articulate technical information across various organizational levels.
  • High reasoning aptitude and ability to quickly understand complex operating environments.
  • Experience working with Calabrio products preferred, or other Call recording & Work Force Management software
  • LAN and WAN QoS Knowledge, Configuring SIP Trunks and PRI circuits
  • Experience with configuring and maintaining Cisco CUBE devices, and troubleshooting via RTMT
  • Demonstrated ability to understand and architect the UCCE environment with scripting Cisco software [ICM, CVP, VXML], CUCM, Peripheral Gateways, CUIC, and integrated peripheral systems with features such as API integration, Multi-channel routing, Skill based & Intelligent Routing, SocialMiner
  • Must be a self-starter with the ability to work independently and in a collaborative team environment

6. BS in Systems Engineering with 5 years of Experience

  • Senior level experience with Cisco Collaboration solutions such as UCCX, Unity, Call Manager
  • Solid understanding as it relates to Network infrastructure including WAN/LAN, VLAN, Wireless, and monitoring
  • Solid understanding of server technologies including VMWare, MS Exchange, Windows Servers, Citrix, System Center and AD
  • Familiarity with HIPPA and similar regulatory compliance
  • Excellent written and spoken communicator with all levels within an organization.
  • Having experience in Configuring and supporting complex Cisco solutions, Cisco
  • Unified Communications, Cisco Architecture and CCNP.
  • Knowledge of Cisco voice products and VOIP networking Extensive knowledge experience with Cisco TDM IP voice systems and components.
  • Hands on troubleshooting experience on Avaya Cisco voice products Experience with E1 T1 FXS FXO MGCP SCCP SIP SRST H323
  • Understanding of PRI/FXO/FXS and ability to analyze debugs for same
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • Expert understanding of the following Cisco Unified Communication Products
  • Expert level knowledge of Cisco Call Manager Express
Relevant Information
Cisco Network Engineer Skills, Experience, and Job Requirements