CERTIFIED TECHNICIAN JOB DESCRIPTION TEMPLATE

A Certified Technician is a skilled trade professional who diagnoses and repairs vehicles to manufacturer specification inside a franchise dealership environment. Dealerships operate under OEM warranty repair standards, meaning every repair order must meet documented quality gates before a vehicle is returned to the customer. The role sits within the service department, answering to a shop foreman or service manager and working in close coordination with service advisors. ASE certification or an equivalent credential is a formal entry requirement at most dealerships, distinguishing this position from general repair shop work.

As the Certified Technician, you diagnose, repair, and overhaul vehicle systems spanning engine, transmission, electrical, suspension, and climate control, ensuring every completed repair order passes dealership quality inspection. You work within a structured service department alongside advisors and a foreman, applying manufacturer repair procedures and continuously expanding your technical knowledge through formal OEM training programs.

Career Impact: Earning and maintaining ASE certification while gaining OEM-specific experience builds a verifiable credential set that commands premium compensation across the automotive service market.

Business Impact: Accurate diagnoses and repair work that meets manufacturer specification directly determine whether customers return for future service and whether warranty claims are approved without dispute.

Growth Opportunity: Technicians who develop proficiency across multiple vehicle systems and complete OEM training sequences are well positioned to advance into shop foreman or master technician roles.

• Diagnose vehicle systems including engine, transmission, electrical, steering, suspension, braking, and air conditioning to manufacturer specification.
• Complete repair and maintenance work orders efficiently to meet dealership quality inspection standards.
• Communicate repair status and findings directly with service advisors and the shop foreman throughout each job.
• Provide accurate labor and time estimates for additional repairs identified during scheduled service visits.
• Explain mechanical diagnoses and required repairs to service advisors in clear, non-technical language.
• Maintain and calibrate assigned shop equipment in accordance with dealership safety and operational guidelines.
• Comply with all company safety policies and document completed repairs accurately in the service record system.
• Participate in formal OEM and manufacturer training sessions to stay current with evolving vehicle technology.

• High school diploma or GED, or equivalent trade school or vocational program completion, or equivalent work experience.
• Two or more years of automotive technician or mechanic experience, with hands-on diagnosis and repair of multi-system vehicles.
• ASE certification or OEM-equivalent credential, or demonstrated ability to obtain within an employer-specified period.
• Valid driver's license with a clean driving record meeting dealership insurance requirements.
• Strong knowledge of automotive systems including engines, transmissions, brakes, suspension, and electrical circuits.
• Mechanical aptitude with proven troubleshooting skills and attention to detail on repair quality.
• Ability to pass pre-employment background check, motor vehicle record screening, and drug screening.
• Ability to read and follow written repair orders, technical service bulletins, and manufacturer specifications.

• Experience with a specific OEM brand such as GM, Nissan, or equivalent franchise manufacturer.
• Working knowledge of wheel and tire equipment, alignment systems, and AC diagnostic equipment.
• Demonstrated record of meeting flat-rate production targets in a dealership service environment.
• Completion of formal manufacturer-sponsored training or certification programs beyond baseline ASE.

• Repair order completion rate, measured against flat-rate hours assigned per shift.
• First-time fix rate, reflecting how often a repaired vehicle returns for the same complaint.
• Comeback rate per technician, tracking repeat repairs within the warranty return window.
• Quality inspection pass rate on completed work orders before vehicle delivery.
• OEM training modules completed per quarter, reflecting ongoing technical development.
• Typical tools: Vehicle lift and hand tool sets (commonly manufacturer-provided or personal); diagnostic equipment (commonly OEM scan tools or equivalent aftermarket units).

• Base Salary Range: $45,000 to $75,000 annually, depending on certification level and OEM brand.
• Bonus: flat-rate productivity bonuses common, varying by hours billed above threshold.
• Equity: not typical for this role at dealership level.
• Health Benefits: medical, dental, and vision coverage standard at most franchise dealerships.
• PTO: 10 to 15 days annually, plus standard holidays.
• Common Perks: Tool allowance or reimbursement, uniform provision, and OEM training sponsorship.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including motor vehicle record and drug screening, are a condition of employment for all technician positions due to the safety-sensitive nature of vehicle repair work. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations for individuals with disabilities are available throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Certified Technician owns the full cycle of ambulatory cardiac monitoring, from applying Holter monitors and loop recorders to analyzing EKG recordings and generating arrhythmia reports for inpatient and outpatient populations. Working under the Nurse Manager and collaborating with physicians and nursing personnel, this role enables timely medical intervention by identifying life-threatening arrhythmias and ensuring accurate device documentation.

Key Responsibilities

• Initiate and apply Holter monitors and loop recorders for inpatient and outpatient EKG recordings.
• Apply EKG electrodes in appropriate anatomical and cardiographic positions.
• Provide patient education and instruction related to the care and use of EKG recording devices.
• Perform technical review and superimposition scanning of recorded electrocardiographic data with clinical accuracy.
• Analyze and edit EKG recordings and generate reports including strips representing significant arrhythmias and symptomatic events.
• Notify physicians of abnormal heart rhythms and assist patients in securing medical assistance.
• Schedule and complete trans telephonic pacemaker and ICD evaluations and identify appropriate pacemaker function.
• Assist RN or physician with device testing and evaluations in the Device Clinic.
• Maintain all recorders and scanning equipment and complete documentation for tracking monitors by serial number and patient demographics.
• Serve as Preceptor to orient new staff members and participate in quality process improvement.

Required Qualifications

• High school diploma or GED, or graduate of an accredited cardiovascular or allied health training program.
• CCT or CRAT certification required within six months of hire date.
• Current Basic Life Support (BLS) certification required within 90 days of hire.
• Two years of experience in cardiovascular technology preferred.
• Knowledge of EKG techniques and principles including skin preparation and electrode placement.
• Ability to read EKGs with accuracy and identify life-threatening arrhythmias.
• Critical thinking skills and decisive judgment with ability to work with minimal supervision.
• Ability to work effectively in a fast-paced and stressful environment.

Embedded within the laboratory operations team, the Certified Technician maintains NSF Certification and oversees the certification, repair, and documentation of all biological safety cabinets, clean benches, and fume hoods. Working closely with the LSS lead and laboratory stakeholders, this role ensures compliance with quality management system standards and continuity of critical lab infrastructure.

Core Functions

• Maintain NSF Certification and complete documentation for all biological safety cabinets, clean benches, and fume hoods as needed.
• Conduct general repair on laboratory equipment or coordinate with vendors for specialized repairs.
• Handle management and maintenance of house gas tank farm.
• Maintain inventory and coordinate procurement and distribution of gases, liquid nitrogen, and dry ice.
• Respond to off-nominal alerts after hours as needed.
• Collaborate with laboratory stakeholders to ensure compliance with quality management system standards.

Qualifications and Experience

• High school diploma and active NSF Certification required.
• Minimum five years of experience working with biological safety cabinets.
• General knowledge of laboratory equipment and repair procedures.
• Ability to perform technical work to high standards with minimal supervision.
• Excellent written and verbal communication skills for interaction with project managers and customers.
• Ability to work independently across multiple disciplines and maintain customer confidence.

Reporting to dealership management, the Certified Technician performs quality repair and maintenance work meeting manufacturer standards, covering mechanical components, electrical systems, and vehicle testing. Partnering with service advisors and leadership at Woodchester Nissan, this role supports the dealership's commitment to customer service by delivering accurate, efficient vehicle repairs.

Primary Duties

• Perform quality repair and maintenance work that meets dealership and manufacturer standards.
• Communicate needed repairs and maintenance clearly including required parts and time estimates.
• Repair broken or worn mechanical and technology components and maintain service records.
• Install equipment, components, and systems and test vehicles before and after repair.
• Repair electrical wiring, circuits, and fixtures according to expertise and certifications.

Skills and Qualifications

• Ability to be analytical and manage multiple tasks effectively.
• Must pass pre-employment background checks, MVR, and drug screening.
• Automotive repair experience required, Nissan experience is a plus.
• 310s Certification required.
• Valid driver's license and clean driving record required.

Sitting at the intersection of pharmacy operations and remote care delivery, the Certified Pharmacy Technician fills and processes prescriptions using telepharmacy software, manages inventory reports, and ensures every patient requiring counseling is connected to a licensed pharmacist via TelePharm. Operating across customer-facing and back-office functions under pharmacist direction, this role enables accessible and compliant pharmacy care for all customers.

Duties

• Assist the Pharmacist in daily pharmacy operations and ensure customer care is the top priority.
• Operate pharmacy cash register and Electronic Signature Capture system accurately and according to policy.
• Enter and process prescription and insurance information into the computer system with accuracy.
• Fill prescriptions using pharmacy management software in conjunction with telepharmacy software.
• Use barcode scanners to confirm NDC match on prescription labels and stock bottles.
• Submit prescriptions to the pharmacist for verification using telepharmacy software after taking required images.
• Bag approved prescriptions and prepare for sale via pick-up, delivery, or mail-order.
• Process sales using POS and ensure patients requiring counseling are connected to a pharmacist via TelePharm.
• Receive and file daily inventory reports and generate daily reports as necessary.
• Complete opening and closing checklists and maintain a clean and orderly work area.

Technical Qualifications

• Pharmacy technician experience or formal training required.
• Must meet all guidelines prescribed by the state Board of Pharmacy in the applicable state.
• Knowledge of federal and state pharmacy regulations and HIPAA compliance standards.
• Proficiency in operating computers and pharmacy-related software including Cardinal.com.
• Working knowledge of Microsoft Office and telepharmacy software systems.
• Strong organizational and time management skills with ability to multi-task effectively.
• Excellent communication skills for interaction with patients and healthcare professionals.
• Ability to interpret information analytically and recommend appropriate solutions.

A key member of the field inspection team, the Certified Technician performs construction inspections, materials testing, and nuclear density gauge operations across civil and structural projects. Collaborating across project supervision and engineering staff, this role ensures non-conforming conditions are identified and documented to uphold construction quality and safety standards.

Accountabilities

• Management reserves the right to assign or reassign duties and responsibilities to this position at any time as needed.
• Receive, understand, and execute written and verbal directions from project supervision.
• Review civil and structural plan specifications and identify sections applicable to the scope of work.
• Perform tests, general construction inspections, and observations according to project requirements.
• Submit daily field reports to document testing, inspections, and field observations.
• Document and communicate non-conforming items to designated project supervision.
• Clean, maintain, and calibrate all assigned equipment according to applicable codes and standards.
• Transport, operate, and care for a nuclear density gauge in compliance with the Radiation Safety Program Policy.

Experience and Qualifications

• Understanding of Proctor Compaction Test and USCS Soil Classification.
• Knowledge of sample preparation, collection, testing, and documentation of construction activities.
• Ability to create and maintain accurate test records and prepare clear reports for documentation.
• Proficiency in computers and common software applications with ability to learn company-specific programs.
• Valid driver's license with ability to adhere to company vehicle operation and safety guidelines.
• Ability to manage multiple priorities and stressful situations calmly and professionally.

Accurate diagnosis and repair of automotive vehicles depends on the Certified Technician, who diagnoses, adjusts, repairs, and overhauls engines, brakes, suspension, transmission, and air conditioning systems to pass dealership quality inspections. Based within the service department and communicating directly with service advisors and the foreman, this role keeps vehicles operating safely and supports dealership performance standards.

Functions

• Diagnose, adjust, repair, and overhaul automotive vehicles including engines, steering, brakes, suspension, transmission, and air conditioning.
• Complete service and repair assignments efficiently and safely to pass dealership quality inspections.
• Communicate directly with service advisors and foreman regarding the status of service work.
• Comply with company safety policies and procedures at all times.
• Continuously learn new technical information and techniques to stay current with automotive technology.

Position Requirements

• Minimum two years of automotive technician or mechanic experience required.
• ASE Certification is a plus.
• Valid driver's license required.
• Strong knowledge of automobiles, light trucks, and diagnostic and repair equipment.
• Strong mechanical aptitude and troubleshooting skills with attention to detail.
• Must pass drug screening, background check, and driving record screening.

Certified Technician delivers efficient maintenance and repair work across vehicle systems including engine, transmission, electrical, and air conditioning in a clean, state-of-the-art service department. The work directly supports the dealership's service quality standards by ensuring repairs meet specification and customers receive clear, accurate diagnoses from a GM-experienced technician.

Role Responsibilities

• Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards.
• Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, and air conditioning to specification.
• Provide labor and time estimates for additional automotive repairs identified during service.
• Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers.
• Continuously learn new technical information and techniques through formal training sessions.

Background and Experience

• GM experience required.
• ASE certifications required.
• Valid Florida driver's license required.
• Working knowledge of shop equipment including wheel and tire equipment, alignment systems, diagnostic equipment, and AC equipment.
• Team-oriented with strong focus on maintaining high customer service standards.