Updated: July 31, 2024 - The Certification Manager enhances the certification process by automating and professionalizing Salesforce and pipeline management, alongside developing a management system that supplies regular metrics and supports business development meetings. This role actively improves user engagement through a customer-centric journey and efficient communication strategies, particularly under the constrained certification capacities for the Nordics. Additionally, the manager supports the Head of Impact by contributing to new business offerings like Pre-submission quality assurance and BIA Bootcamps, while also managing and promoting ongoing business development activities.


Tips for Certification Manager Skills and Responsibilities on a Resume
1. Certification Manager, Deloitte, Los Angeles, CA
Job Summary:
- Ensuring Timely Planning and Scheduling of Audits including Surveillance and Re-certification audits.
- Establishing and reviewing KPI for the team.
- Co-ordination with advisors for all communication to clients related to assessments
- Co-ordination with Auditors for effective planning and delivery
- Developing new sales for the region as per agreed targets
- Ensuring that the region meets all targets related to revenue and profit margins
- Monitoring of Timely submission of audit documents for report review
- Ensuring timely report review and completion of audit cycle
- Interact with Clients to ensure optimal customer satisfaction
- Interact with consultants/business finders to ensure a constant business stream.
Skills on Resume:
- Audit Planning and Scheduling (Hard Skills)
- KPI Establishment and Review (Hard Skills)
- Client Communication Coordination (Hard Skills)
- Auditor Coordination (Hard Skills)
- Sales Development (Hard Skills)
- Target Achievement (Hard Skills)
- Document Management and Review (Hard Skills)
- Customer Relationship Management (Soft Skills)
2. Certification Manager, SGS North America, Houston, TX
Job Summary:
- Simplifying, automating and professionalizing the work with Salesforce and pipeline management by analyzing the overall certification pipeline
- Identifying key conversion points and improving conversion rates over time.
- Developing the Nordic management system/dashboard and providing weekly/monthly metrics to pipeline management and hosting BD/pipeline meetings.
- Contributing to various working groups on pipeline management and cross-European collaboration.
- Developing and implementing a user-centric customer journey and the relevant touch points with noticeable user experience improvement
- intensifying communication with the pipeline in light of the current limited certification capacity for Nordics.
- Managing the program for companies in the evaluation/verification.
- Assisting potential B Corps in the certification process as superuser of the B Impact Assessment.
- Supporting the Head of Impact in the development of new business development offerings, such as Pre-submission quality assurance, BIA Bootcamp, Recertifications etc.
- Managing, promoting, and following up on current business development activities.
- Assisting in performing background research for eligibility screen on prospective B Corps.
Skills on Resume:
- Salesforce Expertise (Hard Skills)
- Conversion Rate Optimization (Hard Skills)
- Dashboard Development (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- User-Centric Customer Journey (Hard Skills)
- Communication Skills (Soft Skills)
- Program Management (Hard Skills)
- B Corp Expertise (Hard Skills)
3. Certification Manager, Bureau Veritas, New York, NY
Job Summary:
- Define the Certification strategy of the hydrogen traction system including budget and planning
- Coordinate with the Rolling Stock Certification & Authorisation Manager to ensure the consistency of the hydrogen traction system certification with the overall vehicle certification/authorization
- Lead the certification process of the hydrogen traction system up to the reception of the regulatory certification
- Manage tender/project regulations requirements baseline
- Support the engineering team to make sure that the requirements are understood and consistent with the contract
- Participate in the selection process of independent assessors (e.g. Notified Body)
- Plan and consolidate the evidences files to be submitted to independent assessor(s)
- Develop mutual understanding through regular alignment meetings with the independent assessor(s)
- Provide expertise on H2 traction system Certification within Alstom organisation
- Liaising with the customer team on scheduling and suspension requirement.
- Providing technical support and clarification to member of the auditing team
Skills on Resume:
- Certification Strategy Development (Hard Skills)
- Project Management (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Stakeholder Coordination (Soft Skills)
- Supplier and Assessor Management (Hard Skills)
- Technical Expertise (Hard Skills)
- Communication Skills (Soft Skills)
- Problem-solving and Decision-Making (Hard Skills)
4. Certification Manager, Intertek, Miami, FL
Job Summary:
- Reviewing completed tax files and returns for each company.
- Challenging financial statements.
- Making recommendations to the client’s Executive Committee and the Partner responsible for the file.
- Advising clients on accounting organization and business management.
- Combining T1 season efforts.
- Supervising employees in close collaboration with other managers.
- Continuously participating in work tools improvement and development.
- Performing any necessary accounting research.
- Training employees according to company standards.
- Taking part in other related tasks for the proper management of files.
Skills on Resume:
- Tax File Review (Hard Skills)
- Financial Statement Analysis (Hard Skills)
- Strategic Recommendations (Hard Skills)
- Business Advisory (Hard Skills)
- Project Coordination (Hard Skills)
- Team Supervision (Hard Skills)
- Process Improvement (Hard Skills)
- Accounting Research (Hard Skills)
5. Certification Manager, TÜV SÜD America, San Diego, CA
Job Summary:
- Development of the Environmental Services and the Verification Business, sales and marketing matching company targets
- Keeping up to date with standards and regulations
- Monitoring and reporting results to the Head of Certification
- Organizing all required certifications, verifications and meetings for the area of Environmental Services of TÜV UK Ltd. (internal audits, governing body meetings, impartiality audit and UKAS audits)
- Ensuring that the necessary standards, manuals, procedures and other relevant documents are kept up to date and placed at the Auditors' disposal
- Ensures that the Assessors and Verifiers obtain and complete the necessary documentation for the certifications/verifications
- Keep the Head of Certification and the Managing Director up to date with the Complaints and Appeals procedure, non-conformities and corrective actions.
- Performing audits, independently or as part of a team, for companies seeking certification or wishing to retain certification, with a focus on the environment
- Assessing the system documentation from various angles and methodologies
- Complying with JASANZ accreditation.
- Developing new certification and audit programs.
Skills on Resume:
- Environmental Services Expertise (Hard Skills)
- Sales and Marketing Alignment (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Audit and Certification Management (Hard Skills)
- Documentation and Standards Management (Hard Skills)
- Compliance Monitoring and Reporting (Hard Skills)
- Quality Assurance and Auditing (Hard Skills)
- Program Development (Hard Skills)
6. Certification Manager, Lloyd's Register, Boston, MA
Job Summary:
- Responsible for staff including Recruitment, training and career development, workload management, project finances, and Health & Safety.
- Provide management support to other Certification Managers, particularly with respect to Exd, Exp, Ex e, Ex n, Ex t, and non-electrical testing and certification.
- Fostering relationships with customers so as to assist in judging future requirements for current services and development of new services.
- Preparing and approving estimates of cost and delivery time, leading to quotations to customers.
- Control the suspension and resumption of work in the particular area(s) of expertise, in the event of problems or potential problems with the conformity or acceptability of the work or its results.
- Liaison with other certification bodies throughout the world as part of the IECEx System.
- Participating in IECEx activities
- Attending IECEx meetings as appropriate and preparing and responding to technical and procedural queries raised within the system.
- Providing expertise to develop and market segment strategy for certification programs.
- Handling the management and delivery of certification and audit programs.
- Ensuring the maintenance of accredited and unaccredited programs.
Skills on Resume:
- Staff Management (Hard Skills)
- Project Financial Management (Hard Skills)
- Health & Safety Management (Hard Skills)
- Customer Relationship Management (Soft Skills)
- Estimation and Quotation (Hard Skills)
- Technical Expertise (Hard Skills)
- International Liaison (Hard Skills)
- Program Development and Management (Hard Skills)
7. Certification Manager, NSF International, Ann Arbor, MI
Job Summary:
- Manage all aspects of TRUE Certification for zero waste, including program development and strategy, quality oversight, reviews, staff, assessor & contractor management, and operations
- Performing project certification reviews and quality control/quality assurance reviews of assessors and staff
- Serving as a technical subject matter expert on the TRUE rating system and zero waste to customers, assessors, trainees, and GBCI staff
- Planning & developing strategic initiatives to evolve the program, including new certification pathways to meet customer demand and GBCI priorities
- Monitoring, analyzing, and reporting on certification review activity and key performance metrics
- Creating review and technical solutions that enable projects to pursue TRUE certification
- Improving certification forms, documents, and review procedures
- Educating the marketplace by effectively communicating technical requirements via writing, speaking engagements, and in-person meetings
- Assist in ongoing alignment, development, and integration of GBCI certification programs, policies and plans
- Provide technical customer service support
- Liaise with Education team, Marketing team, and other internal and external groups for example, providing technical content, leading webinars and more
Skills on Resume:
- Program Development and Strategy (Hard Skills)
- Quality Oversight and Assurance (Hard Skills)
- Technical Expertise in TRUE Rating System (Hard Skills)
- Monitoring and Reporting (Hard Skills)
- Technical Solutions Development (Hard Skills)
- Communication Skills (Soft Skills)
- Stakeholder Management (Soft Skills)
- Customer Service and Support (Soft Skills)
8. Certification Manager, Perry Johnson Registrars, Troy, MI
Job Summary:
- Manage product certification and compliance with all required regulatory, design and safety standards to supply safe and reliable products into target customers and global regions.
- Ensuring that product certification requirements are considered during R and D, prototype testing and through to eventual commercial launch into global markets.
- Support R and D team through expert theoretical and practical legislation awareness and detailed understanding of assigned market regions.
- Manage product certification process internally and with external regulatory bodies, customers and test houses
- Maintenance of certification and product quality plans and procedures
- Disciplinary and technical management of the Customer Services Center (currently 5 employees) as well as ensuring support and implementation of performance and improvement goals
- Further development of the management, coordination, delegation and monitoring of the entire certification organization in Switzerland
- Report directly to the Managing Director Certification DACH
- Management and control of the operational organization in the exercise of its activities within the framework of the Code of Ethics, the BV Policys and other requirements of the BV Group
- Driving strategic external growth initiatives through the implementation of a business network within Switzerland in cooperation with the Managing Director Certification
- Assuming the responsibility that customers' orders are processed to high-quality standards and on time
Skills on Resume:
- Regulatory and Compliance Expertise (Hard Skills)
- Project Management (Hard Skills)
- Leadership and Team Management (Soft Skills)
- Quality Management (Hard Skills)
- Stakeholder Management (Soft Skills)
- Strategic Planning and Execution (Hard Skills)
- Ethics and Compliance (Hard Skills)
- Communication and Reporting (Soft Skills)
9. Certification Manager, Smithers Quality Assessments, Akron, OH
Job Summary:
- Manage day-to-day administrative aspects of the certification program, including the processing of certification applications, certification agreements, invoices, and other certification and operations-related tasks.
- Perform in-depth technical reviews of product assessments conducted by independent assessor organizations to verify compliance with requirements in the Cradle to Cradle Certified Product Standard.
- Provide technical and administrative support to certification holders and applicants, program assessors, Institute staff, and other program stakeholders.
- Drive design and implementation of improvements to certification processes, policies, standard requirements, user tools and resources based on program vision, direct experience and user/stakeholder feedback.
- Assist in conducting Assessment Body audits and other activities to ensure products are assessed consistently and in accordance with the Cradle to Cradle Certified Product Standard
- Provide other technical, research, and standard development support
- Performing certification reviews and making decisions on the matter
- Performing spot checks, analyzing for improvement potential and implementation reviewed by other technical certifiers
- Serving as the worldwide contact for divisional units with regards to all relevant certification aspects
- Planning, preparing, participating in and following up on assessments by external organizations (i.e. ZLS, DAkkS)
- Concept and perform technical certifier training (face-to-face and online) for updates in the certification process
- Documenting audit results in IT-tool reliance
Skills on Resume:
- Administrative Management (Hard Skills)
- Technical Review Skills (Hard Skills)
- Stakeholder Support (Hard Skills)
- Process Improvement (Hard Skills)
- Audit and Compliance Management (Hard Skills)
- Technical Expertise (Hard Skills)
- Decision-Making (Hard Skills)
- Training and Documentation (Hard Skills)